We have a problem now at customer side, when we have call in queue and agents, that should be ready to receive it, but they not received, because in Aux mode by some reason.

We added checking of agent state after each SetAgentState request and all looks good, so agent's shouldn't be at Aux mode.

What can be a cause of this problem?
What can have influence to workMode of agents? Could it be AutoIn workMode used in SetAgentState request?

JohnBiggs wrote:

Thanks a lot for such detailed and complete answer. Currently, diving inside each of proposed options.

We have implemented DMCC client for agents - for making calls, answering, transferring, conferencing etc.
Now, we need to implement UI for monitoring of all our agents states - time in call, time in break's, today call's count etc.

What is best way to implement it?

For now, we see two ways:
1. Make own collector
a. Get list of devices
b. Subscribe on their events and collect call/state_changes data for monitoring
here we see potential problems about data completeness & actuality - for example, how to detect new device appearence?

2. Use "vustats" like described here
https://www.devconnectprogram.com/site/global/products_resources/avaya_aura_application_enablement_services/support/faq/dmcc/other.gsp#650
Looks like a solution, but not sure about. Probably, someone have experience or exists some sample to see?

Any ideas would be appreciated

I trying to get list of available devices via GetDeviceIdList.
As I read before https://www.devconnectprogram.com/forums/posts/list/4469.page - to make it works, I should call
SessionManagementStartMonitor.
BUT, when I make it after succesful StartApplicationSession:

_serviceProvider.OnSessionManagementStartMonitorResponse += _serviceProvider_OnSessionManagementStartMonitorResponse;

            _serviceProvider.SessionManagementStartMonitor(new ServiceProvider.SessionManagementEvents(true) { DeviceIdListEvents = true, MonitorIdListEvents = false, TransferMonitorObjectEvents = false }, "", null);

I receive securityViolation error

Trace:

<135>:CstaUnMarshalerNode-3: com.avaya.mvcs.proxy.CstaUnmarshallerNode FINEST - Unmarshalled xml=<?xml version="1.0" encoding="utf-8"?>#015#012<MonitorStart xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3">#015#012    <monitorObject>#015#012        <deviceObject mediaClass="notKnown" />#015#012    </monitorObject>#015#012    <extensions>#015#012        <privateData>#015#012            <private>#015#012<AvayaEvents>#015#012<deviceServices>#015#012<getDeviceIdList>true</getDeviceIdList>#015#012</deviceServices>#015#012<invertFilter>true</invertFilter>#015#012</AvayaEvents>#015#012</private>#015#012        </privateData>#015#012    </extensions>#015#012</MonitorStart> to object=session[null] ch.ecma.csta.binding.MonitorStart@9406fd

<135>:CstaUnMarshalerNode-3: com.avaya.mvcs.proxy.SubscriptionManager FINER - adding EventSubscriber to channel=async[/10.0.0.61:4721/172.16.10.1:24508]:2

<135>:CstaUnMarshalerNode-3: com.avaya.mvcs.proxy.SubscriptionManager FINER - return from adding EventSubscriber to channel=async[/10.0.0.61:4721/172.16.10.1:24508]:2 took 0ms

<135>:CstaUnMarshalerNode-3: com.avaya.mvcs.proxy.SubscriptionManager FINER - after tryCatch adding EventSubscriber to channel=async[/10.0.0.61:4721/172.16.10.1:24508]:2 took 0ms

<135>:CstaUnMarshalerNode-3: com.avaya.mvcs.proxy.CstaRouterNode FINER - Adding: Subscription Manager count= 1 request=session[null] ch.ecma.csta.binding.MonitorStart@9406fd channel=async[/10.0.0.61:4721/172.16.10.1:24508]:2

<135>:CstaUnMarshalerNode-3: com.avaya.sessionsvc.SessionObjectImpl FINE - clientID=XML Unencrypted:172.16.10.1:24508, ext= authorization failed.

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.sessionsvc.securityContext.SSCSDBAuthz(SSCSDBAuthz.java:155)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.sessionsvc.SessionObjectImpl(SessionObjectImpl.java:846)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.cmapi.monitor.MonitoringServicesImpl(MonitoringServicesImpl.java:5085)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.cmapi.monitor.MonitoringServicesImpl(MonitoringServicesImpl.java:340)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at sun.reflect.NativeMethodAccessorImpl(NativeMethodAccessorImpl.java:-2)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at sun.reflect.NativeMethodAccessorImpl(NativeMethodAccessorImpl.java:62)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at sun.reflect.DelegatingMethodAccessorImpl(DelegatingMethodAccessorImpl.java:43)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at java.lang.reflect.Method(Method.java:498)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.platform.broker.impl.AsyncServiceMethodImpl(AsyncServiceMethodImpl.java:164)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.workflow.impl.RouterImpl(RouterImpl.java:97)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.mvcs.proxy.CstaRouter(CstaRouter.java:173)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.mvcs.proxy.CstaRouterService(CstaRouterService.java:141)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.mvcs.proxy.CstaRouterNode(CstaRouterNode.java:374)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.mvcs.proxy.AbstractPipelineNode(AbstractPipelineNode.java:130)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.mvcs.proxy.Pipeline$PipelineSubscriber(Pipeline.java:452)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.common.eventservice.UnfilteredSubscription(UnfilteredSubscription.java:70)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.common.multicaster.Multicaster(Multicaster.java:386)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.common.channel.Channel(Channel.java:115)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.common.eventservice.EventService(EventService.java:124)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.common.eventservice.EventServiceManager(EventServiceManager.java:156)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.common.eventservice.Publisher(Publisher.java:110)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.mvcs.proxy.CstaUnmarshallerNode$CstaUnmarshallerProcessorThread(CstaUnmarshallerNode.java:268)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.common.util.concurrent.impl.RunnableWrapper(RunnableWrapper.java:57)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at java.util.concurrent.ThreadPoolExecutor(ThreadPoolExecutor.java:1149)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at java.util.concurrent.ThreadPoolExecutor$Worker(ThreadPoolExecutor.java:624)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at java.lang.Thread(Thread.java:748)

<132>:CstaUnMarshalerNode-3: com.avaya.platform.broker.impl.AsyncServiceMethodImpl WARNING - Exception when calling method.invoke

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - java.lang.reflect.InvocationTargetException

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at sun.reflect.NativeMethodAccessorImpl(NativeMethodAccessorImpl.java:-2)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at sun.reflect.NativeMethodAccessorImpl(NativeMethodAccessorImpl.java:62)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at sun.reflect.DelegatingMethodAccessorImpl(DelegatingMethodAccessorImpl.java:43)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at java.lang.reflect.Method(Method.java:498)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.platform.broker.impl.AsyncServiceMethodImpl(AsyncServiceMethodImpl.java:164)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.workflow.impl.RouterImpl(RouterImpl.java:97)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.mvcs.proxy.CstaRouter(CstaRouter.java:173)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.mvcs.proxy.CstaRouterService(CstaRouterService.java:141)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.mvcs.proxy.CstaRouterNode(CstaRouterNode.java:374)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.mvcs.proxy.AbstractPipelineNode(AbstractPipelineNode.java:130)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.mvcs.proxy.Pipeline$PipelineSubscriber(Pipeline.java:452)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.common.eventservice.UnfilteredSubscription(UnfilteredSubscription.java:70)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.common.multicaster.Multicaster(Multicaster.java:386)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.common.channel.Channel(Channel.java:115)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.common.eventservice.EventService(EventService.java:124)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.common.eventservice.EventServiceManager(EventServiceManager.java:156)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.common.eventservice.Publisher(Publisher.java:110)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.mvcs.proxy.CstaUnmarshallerNode$CstaUnmarshallerProcessorThread(CstaUnmarshallerNode.java:268)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at com.avaya.common.util.concurrent.impl.RunnableWrapper(RunnableWrapper.java:57)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at java.util.concurrent.ThreadPoolExecutor(ThreadPoolExecutor.java:1149)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at java.util.concurrent.ThreadPoolExecutor$Worker(ThreadPoolExecutor.java:624)

<132>:CstaUnMarshalerNode-3: SyslogThrowableRenderer WARN - at java.lang.Thread(Thread.java:748)

<135>:CstaUnMarshalerNode-3: com.avaya.mvcs.proxy.SubscriptionManager FINER - AsyncEventSubscriber SubscriptionEvent created for: java.lang.reflect.InvocationTargetException object=<generictuple><data><Unique Id>2</Unique Id><Command History List>[]</Command History List><Payload>java.lang.reflect.InvocationTargetException</Payload></data></generictuple>

<135>:CstaUnMarshalerNode-3: com.avaya.mvcs.proxy.CstaRouterNode FINER - Returned from processing an AsynchronousRequest session=session[session 6F5AF84B8C7E3951D861FDD58E8451B2-2,[/10.0.0.61:4721/172.16.10.1:24508]]

<135>:ClearableQueuedExecutor-1: com.avaya.mvcs.proxy.SubscriptionManager FINER - Handling a class com.avaya.workflow.MessageContextTuple, session=session[session 6F5AF84B8C7E3951D861FDD58E8451B2-2,[/10.0.0.61:4721/172.16.10.1:24508]] invokeID=2

<135>:ClearableQueuedExecutor-1: com.avaya.mvcs.proxy.SubscriptionManager FINER - AsyncEventSubscriber executing: java.lang.reflect.InvocationTargetException time in pendingAsyncEventSubscribeTasks queue=3ms

<135>:ClearableQueuedExecutor-1: com.avaya.mvcs.proxy.CstaMarshallerNode FINEST - [Begin] payload=class java.lang.reflect.InvocationTargetException, id=2, session=session[session 6F5AF84B8C7E3951D861FDD58E8451B2-2,[/10.0.0.61:4721/172.16.10.1:24508]]

<135>:ClearableQueuedExecutor-1: com.avaya.mvcs.proxy.CstaMarshallerNode FINEST - Marshaller: V711TO70_MAPPING, protocolVersion: http://www.ecma-international.org/standards/ecma-323/csta/ed3/privA

<135>:ClearableQueuedExecutor-1: com.avaya.mvcs.proxy.CstaMarshallerNode FINER - Packaging a java.lang.reflect.InvocationTargetException

<135>:ClearableQueuedExecutor-1: com.avaya.mvcs.proxy.CstaMarshallerNode FINE - Exception is instance of InvocationTargetException

<135>:ClearableQueuedExecutor-1: com.avaya.mvcs.proxy.CstaMarshallerNode FINEST - convert time took: 0ms

<132>:ClearableQueuedExecutor-1: SyslogThrowableRenderer WARN - at sun.reflect.NativeConstructorAccessorImpl(NativeConstructorAccessorImpl.java:-2)

<132>:ClearableQueuedExecutor-1: SyslogThrowableRenderer WARN - at sun.reflect.NativeConstructorAccessorImpl(NativeConstructorAccessorImpl.java:62)

<132>:ClearableQueuedExecutor-1: SyslogThrowableRenderer WARN - at sun.reflect.DelegatingConstructorAccessorImpl(DelegatingConstructorAccessorImpl.java:45)

<132>:ClearableQueuedExecutor-1: SyslogThrowableRenderer WARN - at java.lang.reflect.Constructor(Constructor.java:423)

<132>:ClearableQueuedExecutor-1: SyslogThrowableRenderer WARN - at com.avaya.mvcs.proxy.CstaMarshallerNode(CstaMarshallerNode.java:424)

<132>:ClearableQueuedExecutor-1: SyslogThrowableRenderer WARN - at com.avaya.mvcs.proxy.CstaMarshallerNode(CstaMarshallerNode.java:54)

<132>:ClearableQueuedExecutor-1: SyslogThrowableRenderer WARN - at com.avaya.mvcs.proxy.CstaMarshallerNode$CstaMarshallerThread(CstaMarshallerNode.java:329)

<132>:ClearableQueuedExecutor-1: SyslogThrowableRenderer WARN - at com.avaya.mvcs.proxy.CstaMarshallerNode$CstaMarshallerThread(CstaMarshallerNode.java:202)

<132>:ClearableQueuedExecutor-1: SyslogThrowableRenderer WARN - at com.avaya.mvcs.proxy.CstaMarshallerNode(CstaMarshallerNode.java:113)

<132>:ClearableQueuedExecutor-1: SyslogThrowableRenderer WARN - at com.avaya.mvcs.proxy.AbstractPipelineNode(AbstractPipelineNode.java:130)

<132>:ClearableQueuedExecutor-1: SyslogThrowableRenderer WARN - at com.avaya.mvcs.proxy.Pipeline$PipelineSubscriber(Pipeline.java:452)

<132>:ClearableQueuedExecutor-1: SyslogThrowableRenderer WARN - at com.avaya.common.eventservice.UnfilteredSubscription(UnfilteredSubscription.java:70)

<132>:ClearableQueuedExecutor-1: SyslogThrowableRenderer WARN - at com.avaya.common.multicaster.Multicaster(Multicaster.java:386)

<132>:ClearableQueuedExecutor-1: SyslogThrowableRenderer WARN - at com.avaya.common.channel.Channel(Channel.java:115)

<132>:ClearableQueuedExecutor-1: SyslogThrowableRenderer WARN - at com.avaya.common.eventservice.EventService(EventService.java:124)

<132>:ClearableQueuedExecutor-1: SyslogThrowableRenderer WARN - at com.avaya.common.eventservice.EventServiceManager(EventServiceManager.java:156)

<132>:ClearableQueuedExecutor-1: SyslogThrowableRenderer WARN - at com.avaya.common.eventservice.Publisher(Publisher.java:110)

<132>:ClearableQueuedExecutor-1: SyslogThrowableRenderer WARN - at com.avaya.mvcs.proxy.SubscriptionManager$AsyncEventSubscriber$SubscriptionEvent(SubscriptionManager.java:514)

<132>:ClearableQueuedExecutor-1: SyslogThrowableRenderer WARN - at java.util.concurrent.ThreadPoolExecutor(ThreadPoolExecutor.java:1149)

<132>:ClearableQueuedExecutor-1: SyslogThrowableRenderer WARN - at java.util.concurrent.ThreadPoolExecutor$Worker(ThreadPoolExecutor.java:624)

<132>:ClearableQueuedExecutor-1: SyslogThrowableRenderer WARN - at java.lang.Thread(Thread.java:748)

<135>:ClearableQueuedExecutor-1: com.avaya.mvcs.proxy.CstaMarshallerNode FINEST - Marshalled session[null] ch.ecma.csta.binding.CSTAErrorCode@734177 to <?xml version="1.0" encoding="UTF-8"?>#012<CSTAErrorCode xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3"><operation>securityViolation</operation></CSTAErrorCode>

<135>:ClearableQueuedExecutor-1: com.avaya.mvcs.proxy.ByteBufferToChannelNode FINER - Writing ByteBuffer=java.nio.HeapByteBuffer[pos=0 lim=188 cap=188], session=session[session 6F5AF84B8C7E3951D861FDD58E8451B2-2,[/10.0.0.61:4721/172.16.10.1:24508]]

<135>:ClearableQueuedExecutor-1: com.avaya.mvcs.proxy.ByteBufferToChannelNode FINEST - Wrote 188 of 188 bytes to the Channel, session=session[session 6F5AF84B8C7E3951D861FDD58E8451B2-2,[/10.0.0.61:4721/172.16.10.1:24508]]

<135>:ClearableQueuedExecutor-1: com.avaya.mvcs.proxy.CstaMarshallerNode FINEST - ClearableQueuedExecutor-1: Duration of marshalling = 1msec and null publishing = 0msecs, session[null] ch.ecma.csta.binding.CSTAErrorCode@

What can be a reason of this error?
Thanks