Hi,

For Ms Dynamics screen pop using value passing from AEP IVR (via UUI),among the below 3 available options, which is the correct option to use?

1. Lookup contact database
2. Lookup Microsoft Dynamics CRM Webservices directly
3. Disable built-in lookup features. EMC Desktop Rules are still available.

Please advise with more details of configuration. Thanks.

Hi,
Managed to have Dynamics 365 screen pop with caller number,
However, if we collected caller IC number from AEP IVR call flow (via UUI) and want to screen pop based on customer IC, it failed.
Below is the rule configuration:

Rule1 = When Voice.WIDelivered And Direction = Incoming Do ReturnEvent MSCRM.Create,entity=contact,attributes=fax,value=%UUI%,InvokeId=Rule1 Then Continue Else Continue
Rule2 = When MSCRM.CreateCompleted And invokeId = Rule1 Do ReturnEvent MSCRM.Screenpop,entity=%entity%,id=%id%,bringToFront=true Then Continue Else Continue


Kindly assist soonest. Thanks.

Hi, Where can we get the MSCRM SDK for the EMC?

Hi,
Thanks for your reply. Appreciate that.
But will this solution be supported by Avaya?

Can you share with me more details of the solution or sample code?

Thanks.

Hi,

Customer is at Microsoft Dynamics 365 version 1612 (8.2.1.176) on-premise.
Please confirm EMC can integrate with it and how.

Thanks.

Engineers are facing the following error now. Is it related to missing of runtimeSupport<platform>.zip also? Where to find runtimeSupport<platform>.zip??


java.lang.NoClassDefFoundError: com/avaya/vp/applog/activator/Activator
com.avaya.vp.applog.client.VPAppLogClientNase.debug ........

Current client env - overview:
1) Avaya IR4
2) Separate windows 2003 server with Ms Sql 2000/2005 (db server)
3) Configured JDBC connection to link up the IR4 and the db server

Question:
Can the DB server be changed/resetup as a virtual machine?
Does the virtual machine setup still support the jdbc connection?

Thanks.