Thanks for the answer Wilson.

It would be perfect if there is a way in java to access this file, read the call id of the trace.log and save it as another log file in another folder, my question is have a Java script to to that.

Im passing for the same problem,

I would contact avaya EPM support to help you, its a possible enviroment problem. Thats why the bold file returns null.

Have you ever tried it?

Hugs.

Hello friends,

Is it possible to break the trace.log or generate a separeted log file of the call by id of the call in other folder only with the ERROR lines, for exemple

/usr/local/tomcat/version/apache-tomcat-7.0.59/webapps/APP/data/trace.log

call 1
FTP_SERVER/data/id_call1.log
call 2
FTP_SERVER/data/id_call2.log
call 3
FTP_SERVER/data/id_call3.log
call 4
FTP_SERVER/data/id_call4.log

if yes, how could I do that, I need to do it by the ddlog4j.properties file, if yes how?


The reason is that we want to creat a webpage the when we put the id of the call, the web page shows the information inside the file of that call in special...

Do you understand?

Thanks in advance, I will be glad if someone had a solution for this or a made code to share..

Hugs :)

Thanks Wilson.

After your solution the problem was solved

:)

This is a more detailed stack:

HTTP Status 500 – Internal Server Error
Type Status Report

Message com.avaya.sce.runtimecommon.SCERuntimeException: Servlet Exceptioncom.avaya.sce.runtimecommon.SCERuntimeException: com.avaya.sce.runtimecommon.SCERuntimeException: Language [en-us] is invalid for this application **** Root Cause com.avaya.sce.runtimecommon.SCERuntimeException: Language [en-us] is invalid for this application at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2620) at com.avaya.sce.runtimecommon.SCESession.setCurrentLanguage(SCESession.java:1236) at com.avaya.sce.runtimecommon.SCESession.setDefaultLanguage(SCESession.java:1776) at com.avaya.runtime.platforms.Toolkit.getCurrentLanguageLocalization(Toolkit.java:53) at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:246) at com.avaya.sce.runtime.SCEServlet.doGet(SCEServlet.java:140) at javax.servlet.http.HttpServlet.service(HttpServlet.java:626) at com.avaya.sce.runtime.Entry.service(Entry.java:52) at javax.servlet.http.HttpServlet.service(HttpServlet.java:733) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:202) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:542) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:143) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92) at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:690) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343) at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:374) at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65) at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:888) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1597) at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.base/java.lang.Thread.run(Thread.java:835) **** Root Cause com.avaya.sce.runtimecommon.SCERuntimeException: com.avaya.sce.runtimecommon.SCERuntimeException: Language [en-us] is invalid for this application **** Root Cause com.avaya.sce.runtimecommon.SCERuntimeException: Language [en-us] is invalid for this application at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2620) at com.avaya.sce.runtimecommon.SCESession.setCurrentLanguage(SCESession.java:1236) at com.avaya.sce.runtimecommon.SCESession.setDefaultLanguage(SCESession.java:1776) at com.avaya.runtime.platforms.Toolkit.getCurrentLanguageLocalization(Toolkit.java:53) at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:246) at com.avaya.sce.runtime.SCEServlet.doGet(SCEServlet.java:140) at javax.servlet.http.HttpServlet.service(HttpServlet.java:626) at com.avaya.sce.runtime.Entry.service(Entry.java:52) at javax.servlet.http.HttpServlet.service(HttpServlet.java:733) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:202) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:542) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:143) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92) at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:690) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343) at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:374) at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65) at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:888) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1597) at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.base/java.lang.Thread.run(Thread.java:835) at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2609) at com.avaya.sce.runtimecommon.SCESession.setDefaultLanguage(SCESession.java:1778) at com.avaya.runtime.platforms.Toolkit.getCurrentLanguageLocalization(Toolkit.java:53) at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:246) at com.avaya.sce.runtime.SCEServlet.doGet(SCEServlet.java:140) at javax.servlet.http.HttpServlet.service(HttpServlet.java:626) at com.avaya.sce.runtime.Entry.service(Entry.java:52) at javax.servlet.http.HttpServlet.service(HttpServlet.java:733) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:202) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:542) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:143) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92) at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:690) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343) at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:374) at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65) at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:888) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1597) at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.base/java.lang.Thread.run(Thread.java:835) Caused by: com.avaya.sce.runtimecommon.SCERuntimeException: Language [en-us] is invalid for this application at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2620) at com.avaya.sce.runtimecommon.SCESession.setCurrentLanguage(SCESession.java:1236) at com.avaya.sce.runtimecommon.SCESession.setDefaultLanguage(SCESession.java:1776) ... 28 more

Description The server encountered an unexpected condition that prevented it from fulfilling the request.

I made a change but without result:

by
<language asr="en-us" localization="en-us" localizationVersion="3.1.2" name="english" stdPhrasesInstalled="true" stdPhrasesLocation="LOCAL" tts="en-us"/>

to
<language asr="en-us" localization="en-us" localizationVersion="3.1.2" name="english" stdPhrasesInstalled="true" stdPhrasesLocation="EXTERNAL" tts="en-us"/>

Hello Wilson,

Yes it is.

Follow the attachment.

Hello friends,

Im recieving ERROR when I verify the APP on EPM V7.2.3 - com.avaya.sce.runtimecommon.SCERuntimeException: Language [en-us] is invalid for this application

project.languages
<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<ProjectLanguages>
<language asr="en-us" localization="en-us" localizationVersion="3.1.2" name="english" stdPhrasesInstalled="true" stdPhrasesLocation="LOCAL" tts="en-us"/>
</ProjectLanguages>

project.module
<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<module category="" descriptorversion="1.0" entrypoint="APP_V1Start" forcesubdialogcall="false" frameworkversion="07.23.08.03" iconlarge="icons/defaultapplicationlg.gif" iconsmall="icons/defaultapplicationsm.gif" modifyInputs="false" modifyOutputs="false" nature="" outputmultipart="false" paramasnamelist="false" provider="atento!" submitmethod="" version="1.0.0" webname="APP_V1">
<description>Raphael Weber - 05/2021</description>
<language name="english" root="en-us"/>
<dependencies/>
</module>

web.xml
<display-name>APP_V1</display-name>
<context-param>
<param-name>sage.startlanguage</param-name>
<param-value>en-us</param-value>
<description>The starting language for the application.</description>
</context-param>

Could you help me?

Thanks in advance

Thanks Wilson,

I did send a e-mail to Avaya here in Brazil to check it also.

I would like to ask you about other utilizing this topic.

Do you you or do you have a link where can I read abou Avaya Cloud Documentation?

Best Regards.

How could I fix that? Is it a problem on source code? Because it started to happen after the company changed the ip of the machines.

It's causing problems for example, when I choose DTMF 1 the application goes to option 2 and when I choose 2 the application goes to 1.

It's not happening in all menus but it's not interesting test all application again because of our deadline.

Why value is not getting the uterrance?

Its happing sometimes and not in all menus.

The correct is both have the same value in this case 1

27/04/2021 19:40:09:393 INFO - 273E0B10E71862BD241404301B805C85:/GC_ASSOCIADO_V8 : Storing :MenuTriagem___confidence to complex: MenuTriagem:confidence as [1]
27/04/2021 19:40:09:393 INFO - 273E0B10E71862BD241404301B805C85:/GC_ASSOCIADO_V8 : Storing :MenuTriagem___inputmode to complex: MenuTriagem:inputmode as [dtmf]
27/04/2021 19:40:09:393 INFO - 273E0B10E71862BD241404301B805C85:/GC_ASSOCIADO_V8 : Storing :MenuTriagem___interpretation to complex: MenuTriagem:interpretation as ["OPT#0xefb13888"]
27/04/2021 19:40:09:393 INFO - 273E0B10E71862BD241404301B805C85:/GC_ASSOCIADO_V8 : Storing :MenuTriagem___noinputcount to complex: MenuTriagem:noinputcount as [0]
27/04/2021 19:40:09:393 INFO - 273E0B10E71862BD241404301B805C85:/GC_ASSOCIADO_V8 : Storing :MenuTriagem___nomatchcount to complex: MenuTriagem:nomatchcount as [0]
27/04/2021 19:40:09:393 INFO - 273E0B10E71862BD241404301B805C85:/GC_ASSOCIADO_V8 : Storing :MenuTriagem___utterance to complex: MenuTriagem:utterance as [1]
27/04/2021 19:40:09:393 INFO - 273E0B10E71862BD241404301B805C85:/GC_ASSOCIADO_V8 : Storing :MenuTriagem___value to complex: MenuTriagem:value as ["OPT#0xefb13888"]

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Closed