I need something like OnDisconnect for IVR Application. When user to abandon the session, i make record in database.

Hi Wilson,

I believe this not working to Avaya WebProject. Because i need make something before session removed.

Hi Guys,

Is there any way to detect SCESession Removed on Orchestration Design.

Hi guys,

I have a strange problem I made the export of my application, I created the runtime libs and runtime.war but before arriving at the root of the application it is with this error:

17/02/2017 11:07:22:056 INFO - 31CDFFBEA414BF817EDC86EACB036E4B:/CF_AmilServices : Capturing exception [java.lang.NoClassDefFoundError]. Message [com/avaya/sce/runtime/tracking/Trackable]
17/02/2017 11:07:22:057 ERROR - 31CDFFBEA414BF817EDC86EACB036E4B:/CF_AmilServices : java.lang.NoClassDefFoundError: com/avaya/sce/runtime/tracking/Trackable
at flow.getStart.servletImplementation(getStart.java:46)
at com.avaya.sce.runtime.BasicServlet.handleRequest(BasicServlet.java:99)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:96)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:285)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:190)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:646)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:744)
Caused by: java.lang.ClassNotFoundException: com.avaya.sce.runtime.tracking.Trackable
at java.net.URLClassLoader$1.run(URLClassLoader.java:366)
at java.net.URLClassLoader$1.run(URLClassLoader.java:355)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(URLClassLoader.java:354)
at java.lang.ClassLoader.loadClass(ClassLoader.java:425)
at java.lang.ClassLoader.loadClass(ClassLoader.java:358)
... 27 more

17/02/2017 11:07:22:068 ERROR - 31CDFFBEA414BF817EDC86EACB036E4B:/CF_AmilServices : session id:amlrj205-2017048130721-2 | Error processing request

EXCEPTION>
java.lang.Exception: java.lang.NoClassDefFoundError: com/avaya/sce/runtime/tracking/Trackable
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:130)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:285)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:190)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:646)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:744)
Caused by: java.lang.NoClassDefFoundError: com/avaya/sce/runtime/tracking/Trackable
at flow.getStart.servletImplementation(getStart.java:46)
at com.avaya.sce.runtime.BasicServlet.handleRequest(BasicServlet.java:99)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:96)
... 24 more
Caused by: java.lang.ClassNotFoundException: com.avaya.sce.runtime.tracking.Trackable
at java.net.URLClassLoader$1.run(URLClassLoader.java:366)
at java.net.URLClassLoader$1.run(URLClassLoader.java:355)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(URLClassLoader.java:354)
at java.lang.ClassLoader.loadClass(ClassLoader.java:425)
at java.lang.ClassLoader.loadClass(ClassLoader.java:358)
... 27 more

Does anyone have any ideas?

Hummm... In fact, I would like an external control and sending the No Input and No Match to same servlet.

Do you have an example? For MainMenu!?

Hi guys,

There is a way to detect in servlet if for example menu exits for "No Match" or "No Input"?

The ASR is Loquendo.

Yup! I put the slot's.

Hello guys!

I am using an external grammar and is apparently recognizing the value (utterance), but unfortunately is not filling my columns correctly.

My grammar:

<?xml version="1.0" encoding="UTF-8" standalone="no"?>

<grammar xmlns="http://www.w3.org/2001/06/grammar" mode="voice" root="grm_personal" tag-format="semantics/1.0-literals" version="1.0" xml:lang="es-US">

    <rule id="grm_personal" scope="public">	

    	<item repeat="0-1">

	        <ruleref uri="#Column0"/>

		<tag>cxtag=Column0.n1;name1=Column0.n1;name2=Column0.n2</tag>

	</item>

    </rule>



    <rule id="Column0" scope="private">

        <one-of>

            <item>luiz<tag>n1='luiz'</tag>

            </item>

            <item>luiz fernando<tag>n1='luiz';n2='fernando'</tag>

            </item>

            <item>luis carlos<tag>n1='luis';n2='carlos'</tag>

            </item>

            <item>elizabeth johana<tag>n1='elizabeth';n2='johana'</tag>

            </item>

            <item>jorge<tag>n1='jorge'</tag>

            </item>

	    <item>maria angela<tag>n1='maria';n2='angela'</tag>

	    </item>

        </one-of>

    </rule>

</grammar>

My log file:

23/09/2015 08:35:30:668 INFO - 04D74272F7E633EF54BFDFAFDC428E3D:/Ecomsa102_V1 : Using SCESession 04D74272F7E633EF54BFDFAFDC428E3D:/Ecomsa102_V1 servlet : sf_Personal-promptPersonal
23/09/2015 08:35:41:411 INFO - 04D74272F7E633EF54BFDFAFDC428E3D:/Ecomsa102_V1 : Using SCESession 04D74272F7E633EF54BFDFAFDC428E3D:/Ecomsa102_V1 servlet : sf_Personal-setPrimerNombre
23/09/2015 08:35:41:411 INFO - 04D74272F7E633EF54BFDFAFDC428E3D:/Ecomsa102_V1 : Storing :promptPersonal___confidence to complex: promptPersonal:confidence as [0.5099999904632568]
23/09/2015 08:35:41:411 INFO - 04D74272F7E633EF54BFDFAFDC428E3D:/Ecomsa102_V1 : Storing :promptPersonal___inputmode to complex: promptPersonal:inputmode as [voice]
23/09/2015 08:35:41:411 INFO - 04D74272F7E633EF54BFDFAFDC428E3D:/Ecomsa102_V1 : Storing :promptPersonal___interpretation to complex: promptPersonal:interpretation as [cxtag=Column0.n1;name1=Column0.n1;name2=Column0.n2]
23/09/2015 08:35:41:411 INFO - 04D74272F7E633EF54BFDFAFDC428E3D:/Ecomsa102_V1 : Storing :promptPersonal___name1 to complex: promptPersonal:name1 as [undefined]
23/09/2015 08:35:41:411 INFO - 04D74272F7E633EF54BFDFAFDC428E3D:/Ecomsa102_V1 : Storing :promptPersonal___name2 to complex: promptPersonal:name2 as [undefined]
23/09/2015 08:35:41:411 INFO - 04D74272F7E633EF54BFDFAFDC428E3D:/Ecomsa102_V1 : Storing :promptPersonal___noinputcount to complex: promptPersonal:noinputcount as [0]
23/09/2015 08:35:41:411 INFO - 04D74272F7E633EF54BFDFAFDC428E3D:/Ecomsa102_V1 : Storing :promptPersonal___nomatchcount to complex: promptPersonal:nomatchcount as [0]
23/09/2015 08:35:41:411 INFO - 04D74272F7E633EF54BFDFAFDC428E3D:/Ecomsa102_V1 : Storing :promptPersonal___utterance to complex: promptPersonal:utterance as [maria angela]
23/09/2015 08:35:41:411 INFO - 04D74272F7E633EF54BFDFAFDC428E3D:/Ecomsa102_V1 : Storing :promptPersonal___value to complex: promptPersonal:value as [cxtag=Column0.n1;name1=Column0.n1;name2=Column0.n2]

Can anyone give an idea of what I'm doing wrong?

Hi guys,

I can't run the simulator of orchestration design in my windows 8. I can start the process but after the "beep" of the beginning of the call it answers that avayaVXIRef stopped working and freezing.

Does anyone know if there is any fix for running the simulator on windows 8?

Thanks.

Luiz

I need downgrade because in production tomcat running cti version 05.01.11.01. If put cti version 05.01.17.02 the transfer not working.

Hi guys,

My DD version is 05.01.17.02 and i use CTI Connector, in my libs add cticlient-05.01.17.02.jar but i need use version cticlient-05.01.11.01.jar i add this version in Java Built Path but every time close eclipse and reopen the version 05.01.17.02 is back.

someone help me?

Thanks Erik. Worked successfully!!!

Hi Guys,

I need get servlet name of previous object. Is it possible?

For example:

AppRoot > Get_Properties > Set_Date > Servlet_Start.

In Servlet_Start get name of "Set_Date"

Thanks!