Messages posted by PriyaSingh

Message
[+] JTAPI » TsapiInvalidArgumentException: Agent not logged into specified Terminal, 27/06/2016 06:33:58 » Go to message
Hi Martin, Thank you for the quick response. Above null pointer issue issue is occuring because mistakenly we are removing the call listener/observer two times. But both the removeObserver() method is getting call after agentTerminal.removeAgent(lucentAgent); method. Null pointer issue is occuring after getting the TsapiInvalidArgumentException. Now we are removing observer only once. But i am not sure handling NULL pointer exception will resolve TsapiInvalidArgumentException exception. It would be great if somebody can tell the use case in which this exception will be thrown, so that it can be taken care. About the migration of observer classes to listener we its in progress. Call listerner are migrated Address and terminal listeners are in progress. Thanks.

[+] JTAPI » TsapiInvalidArgumentException: Agent not logged into specified Terminal, 27/06/2016 05:01:53 » Go to message
Hi, Recently in our development environment we started facing issues where sometimes agent remain logged-in on the station. It is occurring because we are getting following exception during logout. com.avaya.jtapi.tsapi.TsapiInvalidArgumentException: Agent not logged into specified Terminal at com.avaya.jtapi.tsapi.impl.core.TSDevice.removeTSAgent(TSDevice.java:1828) at com.avaya.jtapi.tsapi.impl.TsapiTerminal.removeAgent(TsapiTerminal.java:944) at com.avaya.jtapi.tsapi.impl.TsapiTerminal.removeAgent(TsapiTerminal.java:919) Although agent is logged in on the terminal still jtapi is throwing invalid argument exception. We verified on the CM and on CM also we can see agent is logged in. Also note not all logout request are failing. I am not sure what is going wrong. I have attached the jtapi trace log snippet for the same. Agent details - Agent id/switch id - 3317 Station Id- 1109 Agent login time - @2016-06-24 15:15:37 Agent logout time - @2016-06-24 15:22:22 Jtapi client- 6.2 AES - r5-2-1-103-0 Thanks in advance.

[+] JTAPI » Invalid argument exception on login, 01/04/2014 06:43:37 » Go to message
Hi Craig, thanks for the reply but as i said earlier i am facing issue with CallControlEvents only. Adress and Terminal events are getting fired. If you will see in the above stack trace call listener is added on station but call events are not getting fired.

[+] JTAPI » Invalid argument exception on login, 28/03/2014 05:51:12 » Go to message
Hi All, I am facing an error while agent is getting logged on station. JTAPi Client is throwing following exception : com.avaya.jtapi.tsapi.TsapiInvalidArgumentException: agent address name must be the same as this terminal's name at com.avaya.jtapi.tsapi.impl.TsapiTerminal.addAgent(TsapiTerminal.java:865) Whereas my address and terminal object are for same device. I am facing one more issue followed to this issue, when agent re-login after getting this error than agent logs in successfully but jtapi client does not fire any call control events. It seems there is issue while adding call observer from jtapi client side. Please note there is no issue while adding terminal and address observer on the same station , I can see TerminalChangeEvent is getting propagating to my client. Issue is occurring always in the same pattern first we get InvalidArgumentException and than no call events in subsequent login request. JTAPI Client lib - 6.2 AES - 6.2 Kindly revert on this as this is production issue. Following is the jtapi trace for the same : station Id : 5472 In the following trace you can call observer getting added on second login is taking more time compartively. 2014-03-25 08:15:18,422 [http-nio-8080-exec-77] INFO TSDevice - Constructing device TSDevice[5472]@26a8e590 with name 5472 for TSProvider[#1]@330fef92 2014-03-25 08:15:18,422 [http-nio-8080-exec-77] INFO TsapiSession - Sent InvokeID 67563 for TSProvider[#1]@330fef92 2014-03-25 08:15:18,422 [http-nio-8080-exec-77] DEBUG TsapiSession - CSTAQueryDeviceInfo ::= 2014-03-25 08:15:18,422 [http-nio-8080-exec-77] DEBUG TsapiSession - { 2014-03-25 08:15:18,422 [http-nio-8080-exec-77] DEBUG TsapiSession - device "5472" 2014-03-25 08:15:18,422 [http-nio-8080-exec-77] DEBUG TsapiSession - } 2014-03-25 08:15:18,422 [http-nio-8080-exec-77] INFO TSDevice - isTerminal() for TSDevice[5472]@26a8e590 2014-03-25 08:15:18,422 [http-nio-8080-exec-77] INFO TSDevice - TSDevice[5472]@26a8e590 waiting for initialization to complete 2014-03-25 08:15:18,469 [GetEventThread] INFO TsapiSession - Received invokeID 67563 for TSProvider[#1]@330fef92 2014-03-25 08:15:18,469 [GetEventThread] DEBUG TsapiSession - CSTAQueryDeviceInfoConfEvent ::= 2014-03-25 08:15:18,469 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:18,469 [GetEventThread] DEBUG TsapiSession - device "5472" 2014-03-25 08:15:18,469 [GetEventThread] DEBUG TsapiSession - deviceType 0 < DT_STATION > 2014-03-25 08:15:18,469 [GetEventThread] DEBUG TsapiSession - deviceClass 0x80000000 < DC_VOICE > 2014-03-25 08:15:18,469 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:18,469 [GetEventThread] DEBUG TsapiSession - TsapiPrivate ::= 2014-03-25 08:15:18,469 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:18,469 [GetEventThread] DEBUG TsapiSession - vendor "ECS" 2014-03-25 08:15:18,469 [GetEventThread] DEBUG TsapiSession - data 2 0 62 0 30 8 a 1 6 a 1 a 16 0 2014-03-25 08:15:18,469 [GetEventThread] DEBUG TsapiSession - tsType 38 2014-03-25 08:15:18,469 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:18,469 [GetEventThread] DEBUG LucentPrivateData - LucentV5QueryDeviceInfoConfEvent ::= 2014-03-25 08:15:18,469 [GetEventThread] DEBUG LucentPrivateData - { 2014-03-25 08:15:18,469 [GetEventThread] DEBUG LucentPrivateData - extensionClass 6 < EC_PROPRIETARY > 2014-03-25 08:15:18,469 [GetEventThread] DEBUG LucentPrivateData - associatedClass 10 < EC_OTHER > 2014-03-25 08:15:18,469 [GetEventThread] DEBUG LucentPrivateData - associatedDevice <null> 2014-03-25 08:15:18,469 [GetEventThread] DEBUG LucentPrivateData - } 2014-03-25 08:15:18,469 [GetEventThread] INFO TSInvokeID - Handling INVOKE ID 67563 for TSProvider[#1]@330fef92 2014-03-25 08:15:18,469 [GetEventThread] INFO TSDevice - Initialization complete for TSDevice TSDevice[5472]@26a8e590 - making values available - for TSProvider[#1]@330fef92 2014-03-25 08:15:18,469 [GetEventThread] INFO TSInvokeID - DONE handling INVOKE ID 67563 for TSProvider[#1]@330fef92 2014-03-25 08:15:18,469 [http-nio-8080-exec-77] TRACE LucentV5TerminalExImpl - com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@26a8e590 constructed. 2014-03-25 08:15:18,469 [http-nio-8080-exec-77] TRACE LucentV7ProviderImpl - <-- getTerminal[String name]: com.avaya.jtapi.tsapi.impl.LucentV7ProviderImpl@330fef92 2014-03-25 08:15:18,469 [http-nio-8080-exec-77] TRACE LucentV5TerminalExImpl - --> getTerminalConnections[]: com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@26a8e590 2014-03-25 08:15:18,469 [http-nio-8080-exec-77] INFO TsapiSession - Sent InvokeID 67564 for TSProvider[#1]@330fef92 2014-03-25 08:15:18,469 [http-nio-8080-exec-77] DEBUG TsapiSession - CSTASnapshotDevice ::= 2014-03-25 08:15:18,469 [http-nio-8080-exec-77] DEBUG TsapiSession - { 2014-03-25 08:15:18,469 [http-nio-8080-exec-77] DEBUG TsapiSession - snapshotObject "5472" 2014-03-25 08:15:18,469 [http-nio-8080-exec-77] DEBUG TsapiSession - } 2014-03-25 08:15:18,532 [GetEventThread] INFO TsapiSession - Received invokeID 67564 for TSProvider[#1]@330fef92 2014-03-25 08:15:18,532 [GetEventThread] DEBUG TsapiSession - CSTASnapshotDeviceConfEvent ::= 2014-03-25 08:15:18,532 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:18,532 [GetEventThread] DEBUG TsapiSession - snapshotData 2014-03-25 08:15:18,532 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:18,532 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:18,532 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:18,532 [GetEventThread] DEBUG TsapiSession - TsapiPrivate ::= 2014-03-25 08:15:18,532 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:18,532 [GetEventThread] DEBUG TsapiSession - vendor "ECS" 2014-03-25 08:15:18,532 [GetEventThread] DEBUG TsapiSession - data 2 0 48 0 30 0 2014-03-25 08:15:18,532 [GetEventThread] DEBUG TsapiSession - tsType 123 2014-03-25 08:15:18,532 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:18,532 [GetEventThread] INFO TsapiEventQueue - Putting event CSTAEvent[CSTASnapshotDeviceConfEvent]@768d7ce8. EVENT Q SIZE = 1 MAX Q SIZE = 11 for TSProvider[#1]@330fef92 2014-03-25 08:15:18,532 [DistributeCSTAEvent] INFO TsapiEventQueue - Getting event CSTAEvent[CSTASnapshotDeviceConfEvent]@768d7ce8 for TSProvider[#1]@330fef92 2014-03-25 08:15:18,532 [DistributeCSTAEvent] INFO LucentPrivateData - data PDU 72 not decoded 2014-03-25 08:15:18,532 [DistributeCSTAEvent] INFO TSInvokeID - Handling INVOKE ID 67564 for TSProvider[#1]@330fef92 2014-03-25 08:15:18,532 [DistributeCSTAEvent] INFO TSInvokeID - DONE handling INVOKE ID 67564 for TSProvider[#1]@330fef92 2014-03-25 08:15:18,532 [http-nio-8080-exec-77] INFO LucentPrivateData - data PDU 72 not decoded 2014-03-25 08:15:18,532 [http-nio-8080-exec-77] TRACE LucentV5TerminalExImpl - <-- getTerminalConnections[]: com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@26a8e590 2014-03-25 08:15:18,532 [http-nio-8080-exec-77] TRACE LucentV5TerminalExImpl - --> getAgents[]: com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@26a8e590 2014-03-25 08:15:18,532 [http-nio-8080-exec-77] DEBUG LucentPrivateData - LucentQueryAgentState ::= 2014-03-25 08:15:18,532 [http-nio-8080-exec-77] DEBUG LucentPrivateData - { 2014-03-25 08:15:18,532 [http-nio-8080-exec-77] DEBUG LucentPrivateData - split "3995" 2014-03-25 08:15:18,532 [http-nio-8080-exec-77] DEBUG LucentPrivateData - } 2014-03-25 08:15:18,532 [http-nio-8080-exec-77] INFO TsapiSession - Sent InvokeID 67565 for TSProvider[#1]@330fef92 2014-03-25 08:15:18,532 [http-nio-8080-exec-77] DEBUG TsapiSession - CSTAQueryAgentState ::= 2014-03-25 08:15:18,532 [http-nio-8080-exec-77] DEBUG TsapiSession - { 2014-03-25 08:15:18,532 [http-nio-8080-exec-77] DEBUG TsapiSession - device "5472" 2014-03-25 08:15:18,532 [http-nio-8080-exec-77] DEBUG TsapiSession - } 2014-03-25 08:15:18,532 [http-nio-8080-exec-77] DEBUG TsapiSession - TsapiPrivate ::= 2014-03-25 08:15:18,532 [http-nio-8080-exec-77] DEBUG TsapiSession - { 2014-03-25 08:15:18,532 [http-nio-8080-exec-77] DEBUG TsapiSession - vendor "ECS" 2014-03-25 08:15:18,532 [http-nio-8080-exec-77] DEBUG TsapiSession - data 2 0 10 0 30 6 16 4 33 39 39 35 2014-03-25 08:15:18,532 [http-nio-8080-exec-77] DEBUG TsapiSession - tsType 89 2014-03-25 08:15:18,532 [http-nio-8080-exec-77] DEBUG TsapiSession - } 2014-03-25 08:15:18,594 [GetEventThread] INFO TsapiSession - Received invokeID 67565 for TSProvider[#1]@330fef92 2014-03-25 08:15:18,594 [GetEventThread] DEBUG TsapiSession - CSTAQueryAgentStateConfEvent ::= 2014-03-25 08:15:18,594 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:18,594 [GetEventThread] DEBUG TsapiSession - agentState 1 < AG_NULL > 2014-03-25 08:15:18,594 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:18,594 [GetEventThread] INFO TsapiEventQueue - Putting event CSTAEvent[CSTAQueryAgentStateConfEvent]@23074129. EVENT Q SIZE = 1 MAX Q SIZE = 11 for TSProvider[#1]@330fef92 2014-03-25 08:15:18,594 [DistributeCSTAEvent] INFO TsapiEventQueue - Getting event CSTAEvent[CSTAQueryAgentStateConfEvent]@23074129 for TSProvider[#1]@330fef92 2014-03-25 08:15:18,594 [DistributeCSTAEvent] INFO TSInvokeID - Handling INVOKE ID 67565 for TSProvider[#1]@330fef92 2014-03-25 08:15:18,594 [DistributeCSTAEvent] INFO TSInvokeID - DONE handling INVOKE ID 67565 for TSProvider[#1]@330fef92 2014-03-25 08:15:18,594 [http-nio-8080-exec-77] INFO TsapiSession - Sent InvokeID 67566 for TSProvider[#1]@330fef92 2014-03-25 08:15:18,594 [http-nio-8080-exec-77] DEBUG TsapiSession - CSTAQueryDeviceInfo ::= 2014-03-25 08:15:18,594 [http-nio-8080-exec-77] DEBUG TsapiSession - { 2014-03-25 08:15:18,594 [http-nio-8080-exec-77] DEBUG TsapiSession - device "5472" 2014-03-25 08:15:18,594 [http-nio-8080-exec-77] DEBUG TsapiSession - } 2014-03-25 08:15:18,656 [GetEventThread] INFO TsapiSession - Received invokeID 67566 for TSProvider[#1]@330fef92 2014-03-25 08:15:18,656 [GetEventThread] DEBUG TsapiSession - CSTAQueryDeviceInfoConfEvent ::= 2014-03-25 08:15:18,656 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:18,656 [GetEventThread] DEBUG TsapiSession - device "5472" 2014-03-25 08:15:18,656 [GetEventThread] DEBUG TsapiSession - deviceType 0 < DT_STATION > 2014-03-25 08:15:18,656 [GetEventThread] DEBUG TsapiSession - deviceClass 0x80000000 < DC_VOICE > 2014-03-25 08:15:18,656 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:18,656 [GetEventThread] DEBUG TsapiSession - TsapiPrivate ::= 2014-03-25 08:15:18,656 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:18,656 [GetEventThread] DEBUG TsapiSession - vendor "ECS" 2014-03-25 08:15:18,656 [GetEventThread] DEBUG TsapiSession - data 2 0 62 0 30 8 a 1 6 a 1 a 16 0 2014-03-25 08:15:18,656 [GetEventThread] DEBUG TsapiSession - tsType 38 2014-03-25 08:15:18,656 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:18,656 [GetEventThread] DEBUG LucentPrivateData - LucentV5QueryDeviceInfoConfEvent ::= 2014-03-25 08:15:18,656 [GetEventThread] DEBUG LucentPrivateData - { 2014-03-25 08:15:18,656 [GetEventThread] DEBUG LucentPrivateData - extensionClass 6 < EC_PROPRIETARY > 2014-03-25 08:15:18,656 [GetEventThread] DEBUG LucentPrivateData - associatedClass 10 < EC_OTHER > 2014-03-25 08:15:18,656 [GetEventThread] DEBUG LucentPrivateData - associatedDevice <null> 2014-03-25 08:15:18,656 [GetEventThread] DEBUG LucentPrivateData - } 2014-03-25 08:15:18,656 [GetEventThread] INFO TSInvokeID - Handling INVOKE ID 67566 for TSProvider[#1]@330fef92 2014-03-25 08:15:18,656 [GetEventThread] INFO TSInvokeID - DONE handling INVOKE ID 67566 for TSProvider[#1]@330fef92 2014-03-25 08:15:18,656 [http-nio-8080-exec-77] INFO TSDevice - Recreating deleted device TSDevice[5472]@b1170a7 2014-03-25 08:15:18,656 [http-nio-8080-exec-77] INFO TSProviderImpl - NOTICE: devHash.put() replaced TSDevice[5472]@26a8e590 for TSProvider[#1]@330fef92 2014-03-25 08:15:18,656 [http-nio-8080-exec-77] INFO TSDevice - TSDevice state transition: Deleted -> Active, device TSDevice[5472]@b1170a7 2014-03-25 08:15:18,656 [http-nio-8080-exec-77] INFO TSDevice - Device 5472 (object= TSDevice[5472]@b1170a7) being re-added for TSProvider[#1]@330fef92 2014-03-25 08:15:18,656 [http-nio-8080-exec-77] INFO TSDevice - stopMonitorForThisDevice: Device TSDevice[5472]@b1170a7 about to consider DevMon stop (xref=0 mcvdxref=0), for TSProvider[#1]@330fef92 2014-03-25 08:15:18,656 [http-nio-8080-exec-77] INFO TSDevice - Device TSDevice[5472]@b1170a7 being deleted for TSProvider[#1]@330fef92 2014-03-25 08:15:18,656 [http-nio-8080-exec-77] INFO TSDevice - stopMonitorForThisDevice: Device TSDevice[5472]@b1170a7 about to consider DevMon stop (xref=0 mcvdxref=0), for TSProvider[#1]@330fef92 2014-03-25 08:15:18,656 [http-nio-8080-exec-77] INFO TSDevice - TSDevice state transition: Active -> BeingDeleted, device TSDevice[5472]@b1170a7 2014-03-25 08:15:18,656 [http-nio-8080-exec-77] INFO TSProviderImpl - NOTICE: devHash.remove() expected, found and removed TSDevice[5472]@b1170a7 by device name(s) [5472] 2014-03-25 08:15:18,656 [http-nio-8080-exec-77] INFO TSDevice - TSDevice state transition: BeingDeleted -> Deleted, device TSDevice[5472]@b1170a7 2014-03-25 08:15:18,656 [http-nio-8080-exec-77] INFO TSAgent - Agent object=TSAgent[TSAgentKey(5472,3995,10889)]@1cd5eb9being deleted for TSProvider[#1]@330fef92 2014-03-25 08:15:18,656 [http-nio-8080-exec-77] TRACE LucentV5TerminalExImpl - <-- getAgents[]: com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@26a8e590 2014-03-25 08:15:18,656 [http-nio-8080-exec-77] TRACE LucentV7ProviderImpl - --> getAddress[String number]: com.avaya.jtapi.tsapi.impl.LucentV7ProviderImpl@330fef92 2014-03-25 08:15:18,656 [http-nio-8080-exec-77] INFO TSDevice - Constructing device TSDevice[5472]@2b792a00 with name 5472 for TSProvider[#1]@330fef92 2014-03-25 08:15:18,656 [http-nio-8080-exec-77] INFO TsapiSession - Sent InvokeID 67567 for TSProvider[#1]@330fef92 2014-03-25 08:15:18,656 [http-nio-8080-exec-77] DEBUG TsapiSession - CSTAQueryDeviceInfo ::= 2014-03-25 08:15:18,656 [http-nio-8080-exec-77] DEBUG TsapiSession - { 2014-03-25 08:15:18,656 [http-nio-8080-exec-77] DEBUG TsapiSession - device "5472" 2014-03-25 08:15:18,656 [http-nio-8080-exec-77] DEBUG TsapiSession - } 2014-03-25 08:15:18,656 [http-nio-8080-exec-77] INFO TSDevice - getDeviceType() for TSDevice[5472]@2b792a00 2014-03-25 08:15:18,656 [http-nio-8080-exec-77] INFO TSDevice - TSDevice[5472]@2b792a00 waiting for initialization to complete 2014-03-25 08:15:18,703 [GetEventThread] INFO TsapiSession - Received invokeID 67567 for TSProvider[#1]@330fef92 2014-03-25 08:15:18,703 [GetEventThread] DEBUG TsapiSession - CSTAQueryDeviceInfoConfEvent ::= 2014-03-25 08:15:18,703 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:18,703 [GetEventThread] DEBUG TsapiSession - device "5472" 2014-03-25 08:15:18,703 [GetEventThread] DEBUG TsapiSession - deviceType 0 < DT_STATION > 2014-03-25 08:15:18,703 [GetEventThread] DEBUG TsapiSession - deviceClass 0x80000000 < DC_VOICE > 2014-03-25 08:15:18,703 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:18,703 [GetEventThread] DEBUG TsapiSession - TsapiPrivate ::= 2014-03-25 08:15:18,719 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:18,719 [GetEventThread] DEBUG TsapiSession - vendor "ECS" 2014-03-25 08:15:18,719 [GetEventThread] DEBUG TsapiSession - data 2 0 62 0 30 8 a 1 6 a 1 a 16 0 2014-03-25 08:15:18,719 [GetEventThread] DEBUG TsapiSession - tsType 38 2014-03-25 08:15:18,719 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:18,719 [GetEventThread] DEBUG LucentPrivateData - LucentV5QueryDeviceInfoConfEvent ::= 2014-03-25 08:15:18,719 [GetEventThread] DEBUG LucentPrivateData - { 2014-03-25 08:15:18,719 [GetEventThread] DEBUG LucentPrivateData - extensionClass 6 < EC_PROPRIETARY > 2014-03-25 08:15:18,719 [GetEventThread] DEBUG LucentPrivateData - associatedClass 10 < EC_OTHER > 2014-03-25 08:15:18,719 [GetEventThread] DEBUG LucentPrivateData - associatedDevice <null> 2014-03-25 08:15:18,719 [GetEventThread] DEBUG LucentPrivateData - } 2014-03-25 08:15:18,719 [GetEventThread] INFO TSInvokeID - Handling INVOKE ID 67567 for TSProvider[#1]@330fef92 2014-03-25 08:15:18,719 [GetEventThread] INFO TSDevice - Initialization complete for TSDevice TSDevice[5472]@2b792a00 - making values available - for TSProvider[#1]@330fef92 2014-03-25 08:15:18,719 [GetEventThread] INFO TSInvokeID - DONE handling INVOKE ID 67567 for TSProvider[#1]@330fef92 2014-03-25 08:15:18,719 [http-nio-8080-exec-77] TRACE LucentAddressImpl - com.avaya.jtapi.tsapi.impl.LucentAddressImpl@2b792a00 constructed. 2014-03-25 08:15:18,719 [http-nio-8080-exec-77] TRACE LucentV7ProviderImpl - <-- getAddress[String number]: com.avaya.jtapi.tsapi.impl.LucentV7ProviderImpl@330fef92 2014-03-25 08:15:18,719 [http-nio-8080-exec-77] TRACE LucentV7ProviderImpl - --> getAddress[String number]: com.avaya.jtapi.tsapi.impl.LucentV7ProviderImpl@330fef92 2014-03-25 08:15:18,719 [http-nio-8080-exec-77] TRACE LucentACDAddressImpl - com.avaya.jtapi.tsapi.impl.LucentACDAddressImpl@2a6e53a8 constructed. 2014-03-25 08:15:18,719 [http-nio-8080-exec-77] TRACE LucentV7ProviderImpl - <-- getAddress[String number]: com.avaya.jtapi.tsapi.impl.LucentV7ProviderImpl@330fef92 2014-03-25 08:15:18,719 [http-nio-8080-exec-77] TRACE LucentV5TerminalExImpl - --> addAgent[LucentAddress agentAddress, ACDAddress acdAddress, int initialState, int workMode, int reasonCode, String agentID, String password]: com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@26a8e590 2014-03-25 08:15:18,719 [http-nio-8080-exec-77] TRACE LucentAddressImpl - --> getTSDevice[]: com.avaya.jtapi.tsapi.impl.LucentAddressImpl@2b792a00 2014-03-25 08:15:18,719 [http-nio-8080-exec-77] TRACE LucentAddressImpl - <-- getTSDevice[]: com.avaya.jtapi.tsapi.impl.LucentAddressImpl@2b792a00 2014-03-25 08:15:23,633 [AuditThread] INFO TSAuditThread - AUDIT: removing call TSCall[10243]@250cc7c5 for TSProvider[#1]@330fef92 2014-03-25 08:15:23,633 [AuditThread] INFO TSAuditThread - AUDIT: removing conn TSConnection[termConn:(10243,2511)]@3fdd230c for TSProvider[#1]@330fef92 2014-03-25 08:15:23,633 [AuditThread] INFO TSAuditThread - AUDIT: removing conn TSConnection[conn:(10243,2812196613)]@1ebd346f for TSProvider[#1]@330fef92 2014-03-25 08:15:23,633 [AuditThread] INFO TSAuditThread - AUDIT: removing conn TSConnection[termConn:(10243,5444)]@17bd732d for TSProvider[#1]@330fef92 2014-03-25 08:15:33,648 [AuditThread] INFO TSAuditThread - AUDIT: removing agent TSAgent[TSAgentKey(5472,3995,10889)]@1cd5eb9 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,531 [http-nio-8080-exec-71] TRACE LucentV7ProviderImpl - --> getTerminal[String name]: com.avaya.jtapi.tsapi.impl.LucentV7ProviderImpl@330fef92 2014-03-25 08:15:38,531 [http-nio-8080-exec-71] TRACE LucentV5TerminalExImpl - com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@2b792a00 constructed. 2014-03-25 08:15:38,531 [http-nio-8080-exec-71] TRACE LucentV7ProviderImpl - <-- getTerminal[String name]: com.avaya.jtapi.tsapi.impl.LucentV7ProviderImpl@330fef92 2014-03-25 08:15:38,531 [http-nio-8080-exec-71] TRACE LucentV7ProviderImpl - --> getTerminal[String name]: com.avaya.jtapi.tsapi.impl.LucentV7ProviderImpl@330fef92 2014-03-25 08:15:38,531 [http-nio-8080-exec-71] TRACE LucentV5TerminalExImpl - com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@2b792a00 constructed. 2014-03-25 08:15:38,531 [http-nio-8080-exec-71] TRACE LucentV7ProviderImpl - <-- getTerminal[String name]: com.avaya.jtapi.tsapi.impl.LucentV7ProviderImpl@330fef92 2014-03-25 08:15:38,531 [http-nio-8080-exec-71] TRACE LucentV7ProviderImpl - --> getAddress[String number]: com.avaya.jtapi.tsapi.impl.LucentV7ProviderImpl@330fef92 2014-03-25 08:15:38,531 [http-nio-8080-exec-71] TRACE LucentAddressImpl - com.avaya.jtapi.tsapi.impl.LucentAddressImpl@2b792a00 constructed. 2014-03-25 08:15:38,531 [http-nio-8080-exec-71] TRACE LucentV7ProviderImpl - <-- getAddress[String number]: com.avaya.jtapi.tsapi.impl.LucentV7ProviderImpl@330fef92 2014-03-25 08:15:38,531 [http-nio-8080-exec-71] TRACE LucentV5TerminalExImpl - --> removeCallListener[CallListener listener]: com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@2b792a00 2014-03-25 08:15:38,531 [http-nio-8080-exec-71] TRACE LucentV5TerminalExImpl - <-- removeCallListener[CallListener listener]: com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@2b792a00 2014-03-25 08:15:38,531 [http-nio-8080-exec-71] TRACE LucentV7ProviderImpl - --> getTerminal[String name]: com.avaya.jtapi.tsapi.impl.LucentV7ProviderImpl@330fef92 2014-03-25 08:15:38,531 [http-nio-8080-exec-71] TRACE LucentV5TerminalExImpl - com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@2b792a00 constructed. 2014-03-25 08:15:38,531 [http-nio-8080-exec-71] TRACE LucentV7ProviderImpl - <-- getTerminal[String name]: com.avaya.jtapi.tsapi.impl.LucentV7ProviderImpl@330fef92 2014-03-25 08:15:38,531 [http-nio-8080-exec-71] TRACE LucentV5TerminalExImpl - --> getTerminalConnections[]: com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@2b792a00 2014-03-25 08:15:38,531 [http-nio-8080-exec-71] INFO TsapiSession - Sent InvokeID 67568 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,531 [http-nio-8080-exec-71] DEBUG TsapiSession - CSTASnapshotDevice ::= 2014-03-25 08:15:38,531 [http-nio-8080-exec-71] DEBUG TsapiSession - { 2014-03-25 08:15:38,531 [http-nio-8080-exec-71] DEBUG TsapiSession - snapshotObject "5472" 2014-03-25 08:15:38,531 [http-nio-8080-exec-71] DEBUG TsapiSession - } 2014-03-25 08:15:38,578 [GetEventThread] INFO TsapiSession - Received invokeID 67568 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,578 [GetEventThread] DEBUG TsapiSession - CSTASnapshotDeviceConfEvent ::= 2014-03-25 08:15:38,578 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:38,578 [GetEventThread] DEBUG TsapiSession - snapshotData 2014-03-25 08:15:38,578 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:38,578 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:38,578 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:38,578 [GetEventThread] DEBUG TsapiSession - TsapiPrivate ::= 2014-03-25 08:15:38,578 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:38,578 [GetEventThread] DEBUG TsapiSession - vendor "ECS" 2014-03-25 08:15:38,578 [GetEventThread] DEBUG TsapiSession - data 2 0 48 0 30 0 2014-03-25 08:15:38,578 [GetEventThread] DEBUG TsapiSession - tsType 123 2014-03-25 08:15:38,578 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:38,578 [GetEventThread] INFO TsapiEventQueue - Putting event CSTAEvent[CSTASnapshotDeviceConfEvent]@7f6cec5d. EVENT Q SIZE = 1 MAX Q SIZE = 11 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,578 [DistributeCSTAEvent] INFO TsapiEventQueue - Getting event CSTAEvent[CSTASnapshotDeviceConfEvent]@7f6cec5d for TSProvider[#1]@330fef92 2014-03-25 08:15:38,578 [DistributeCSTAEvent] INFO LucentPrivateData - data PDU 72 not decoded 2014-03-25 08:15:38,578 [DistributeCSTAEvent] INFO TSInvokeID - Handling INVOKE ID 67568 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,578 [DistributeCSTAEvent] INFO TSInvokeID - DONE handling INVOKE ID 67568 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,578 [http-nio-8080-exec-71] INFO LucentPrivateData - data PDU 72 not decoded 2014-03-25 08:15:38,578 [http-nio-8080-exec-71] TRACE LucentV5TerminalExImpl - <-- getTerminalConnections[]: com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@2b792a00 2014-03-25 08:15:38,578 [http-nio-8080-exec-71] TRACE LucentV5TerminalExImpl - --> getAgents[]: com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@2b792a00 2014-03-25 08:15:38,578 [http-nio-8080-exec-71] INFO TsapiSession - Sent InvokeID 67569 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,578 [http-nio-8080-exec-71] DEBUG TsapiSession - CSTAQueryAgentState ::= 2014-03-25 08:15:38,578 [http-nio-8080-exec-71] DEBUG TsapiSession - { 2014-03-25 08:15:38,578 [http-nio-8080-exec-71] DEBUG TsapiSession - device "5472" 2014-03-25 08:15:38,578 [http-nio-8080-exec-71] DEBUG TsapiSession - } 2014-03-25 08:15:38,640 [GetEventThread] INFO TsapiSession - Received invokeID 67569 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,640 [GetEventThread] DEBUG TsapiSession - CSTAQueryAgentStateConfEvent ::= 2014-03-25 08:15:38,640 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:38,640 [GetEventThread] DEBUG TsapiSession - agentState 1 < AG_NULL > 2014-03-25 08:15:38,640 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:38,640 [GetEventThread] INFO TsapiEventQueue - Putting event CSTAEvent[CSTAQueryAgentStateConfEvent]@199877e1. EVENT Q SIZE = 1 MAX Q SIZE = 11 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,640 [DistributeCSTAEvent] INFO TsapiEventQueue - Getting event CSTAEvent[CSTAQueryAgentStateConfEvent]@199877e1 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,640 [DistributeCSTAEvent] INFO TSInvokeID - Handling INVOKE ID 67569 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,640 [DistributeCSTAEvent] INFO TSInvokeID - DONE handling INVOKE ID 67569 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,640 [http-nio-8080-exec-71] INFO TsapiSession - Sent InvokeID 67570 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,640 [http-nio-8080-exec-71] DEBUG TsapiSession - CSTAQueryDeviceInfo ::= 2014-03-25 08:15:38,640 [http-nio-8080-exec-71] DEBUG TsapiSession - { 2014-03-25 08:15:38,640 [http-nio-8080-exec-71] DEBUG TsapiSession - device "5472" 2014-03-25 08:15:38,640 [http-nio-8080-exec-71] DEBUG TsapiSession - } 2014-03-25 08:15:38,702 [GetEventThread] INFO TsapiSession - Received invokeID 67570 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,702 [GetEventThread] DEBUG TsapiSession - CSTAQueryDeviceInfoConfEvent ::= 2014-03-25 08:15:38,702 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:38,702 [GetEventThread] DEBUG TsapiSession - device "5472" 2014-03-25 08:15:38,702 [GetEventThread] DEBUG TsapiSession - deviceType 0 < DT_STATION > 2014-03-25 08:15:38,702 [GetEventThread] DEBUG TsapiSession - deviceClass 0x80000000 < DC_VOICE > 2014-03-25 08:15:38,702 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:38,702 [GetEventThread] DEBUG TsapiSession - TsapiPrivate ::= 2014-03-25 08:15:38,702 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:38,702 [GetEventThread] DEBUG TsapiSession - vendor "ECS" 2014-03-25 08:15:38,702 [GetEventThread] DEBUG TsapiSession - data 2 0 62 0 30 8 a 1 6 a 1 a 16 0 2014-03-25 08:15:38,702 [GetEventThread] DEBUG TsapiSession - tsType 38 2014-03-25 08:15:38,702 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:38,702 [GetEventThread] DEBUG LucentPrivateData - LucentV5QueryDeviceInfoConfEvent ::= 2014-03-25 08:15:38,702 [GetEventThread] DEBUG LucentPrivateData - { 2014-03-25 08:15:38,702 [GetEventThread] DEBUG LucentPrivateData - extensionClass 6 < EC_PROPRIETARY > 2014-03-25 08:15:38,702 [GetEventThread] DEBUG LucentPrivateData - associatedClass 10 < EC_OTHER > 2014-03-25 08:15:38,702 [GetEventThread] DEBUG LucentPrivateData - associatedDevice <null> 2014-03-25 08:15:38,702 [GetEventThread] DEBUG LucentPrivateData - } 2014-03-25 08:15:38,702 [GetEventThread] INFO TSInvokeID - Handling INVOKE ID 67570 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,702 [GetEventThread] INFO TSInvokeID - DONE handling INVOKE ID 67570 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] TRACE LucentV5TerminalExImpl - <-- getAgents[]: com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@2b792a00 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] TRACE LucentV7ProviderImpl - --> getAddress[String number]: com.avaya.jtapi.tsapi.impl.LucentV7ProviderImpl@330fef92 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] TRACE LucentAddressImpl - com.avaya.jtapi.tsapi.impl.LucentAddressImpl@2b792a00 constructed. 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] TRACE LucentV7ProviderImpl - <-- getAddress[String number]: com.avaya.jtapi.tsapi.impl.LucentV7ProviderImpl@330fef92 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] TRACE LucentV7ProviderImpl - --> getAddress[String number]: com.avaya.jtapi.tsapi.impl.LucentV7ProviderImpl@330fef92 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] TRACE LucentACDAddressImpl - com.avaya.jtapi.tsapi.impl.LucentACDAddressImpl@2a6e53a8 constructed. 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] TRACE LucentV7ProviderImpl - <-- getAddress[String number]: com.avaya.jtapi.tsapi.impl.LucentV7ProviderImpl@330fef92 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] TRACE LucentV5TerminalExImpl - --> addAgent[LucentAddress agentAddress, ACDAddress acdAddress, int initialState, int workMode, int reasonCode, String agentID, String password]: com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@2b792a00 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] TRACE LucentAddressImpl - --> getTSDevice[]: com.avaya.jtapi.tsapi.impl.LucentAddressImpl@2b792a00 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] TRACE LucentAddressImpl - <-- getTSDevice[]: com.avaya.jtapi.tsapi.impl.LucentAddressImpl@2b792a00 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] TRACE LucentACDAddressImpl - --> getTSDevice[]: com.avaya.jtapi.tsapi.impl.LucentACDAddressImpl@2a6e53a8 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] TRACE LucentACDAddressImpl - <-- getTSDevice[]: com.avaya.jtapi.tsapi.impl.LucentACDAddressImpl@2a6e53a8 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] DEBUG LucentPrivateData - LucentV5SetAgentState ::= 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] DEBUG LucentPrivateData - { 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] DEBUG LucentPrivateData - workMode 1 < WM_AUX_WORK > 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] DEBUG LucentPrivateData - reasonCode 0 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] DEBUG LucentPrivateData - } 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] INFO TsapiSession - Sent InvokeID 67571 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] DEBUG TsapiSession - CSTASetAgentState ::= 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] DEBUG TsapiSession - { 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] DEBUG TsapiSession - device "5472" 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] DEBUG TsapiSession - agentMode 0 < AM_LOG_IN > 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] DEBUG TsapiSession - agentID "10889" 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] DEBUG TsapiSession - agentGroup "3995" 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] DEBUG TsapiSession - agentPassword <null> 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] DEBUG TsapiSession - } 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] DEBUG TsapiSession - TsapiPrivate ::= 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] DEBUG TsapiSession - { 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] DEBUG TsapiSession - vendor "ECS" 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] DEBUG TsapiSession - data 2 0 57 0 30 6 a 1 1 2 1 0 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] DEBUG TsapiSession - tsType 89 2014-03-25 08:15:38,702 [http-nio-8080-exec-71] DEBUG TsapiSession - } 2014-03-25 08:15:38,765 [GetEventThread] INFO TsapiSession - Received invokeID 67571 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,765 [GetEventThread] DEBUG TsapiSession - CSTASetAgentStateConfEvent ::= 2014-03-25 08:15:38,765 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:38,765 [GetEventThread] DEBUG TsapiSession - NULL 2014-03-25 08:15:38,765 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:38,765 [GetEventThread] DEBUG TsapiSession - TsapiPrivate ::= 2014-03-25 08:15:38,765 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:38,765 [GetEventThread] DEBUG TsapiSession - vendor "ECS" 2014-03-25 08:15:38,765 [GetEventThread] DEBUG TsapiSession - data 2 0 67 0 30 3 1 1 0 2014-03-25 08:15:38,765 [GetEventThread] DEBUG TsapiSession - tsType 50 2014-03-25 08:15:38,765 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:38,765 [GetEventThread] INFO TsapiEventQueue - Putting event CSTAEvent[CSTASetAgentStateConfEvent]@47f6de2d. EVENT Q SIZE = 1 MAX Q SIZE = 11 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,765 [DistributeCSTAEvent] INFO TsapiEventQueue - Getting event CSTAEvent[CSTASetAgentStateConfEvent]@47f6de2d for TSProvider[#1]@330fef92 2014-03-25 08:15:38,765 [DistributeCSTAEvent] DEBUG LucentPrivateData - LucentSetAgentStateConfEvent ::= 2014-03-25 08:15:38,765 [DistributeCSTAEvent] DEBUG LucentPrivateData - { 2014-03-25 08:15:38,765 [DistributeCSTAEvent] DEBUG LucentPrivateData - isPending FALSE 2014-03-25 08:15:38,765 [DistributeCSTAEvent] DEBUG LucentPrivateData - } 2014-03-25 08:15:38,765 [DistributeCSTAEvent] INFO TSInvokeID - Handling INVOKE ID 67571 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,765 [DistributeCSTAEvent] INFO TSInvokeID - DONE handling INVOKE ID 67571 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,765 [http-nio-8080-exec-71] INFO TSAgent - constructing TSAgent with agentKey=TSAgentKey(5472,3995,10889) for TSProvider[#1]@330fef92 2014-03-25 08:15:38,765 [http-nio-8080-exec-71] INFO TSAgent - ParentAgent Object TSAgentKey(5472,null,10889) being created for provider TSProvider[#1]@330fef92 2014-03-25 08:15:38,765 [http-nio-8080-exec-71] DEBUG LucentPrivateData - LucentQueryAgentState ::= 2014-03-25 08:15:38,765 [http-nio-8080-exec-71] DEBUG LucentPrivateData - { 2014-03-25 08:15:38,765 [http-nio-8080-exec-71] DEBUG LucentPrivateData - split "3995" 2014-03-25 08:15:38,765 [http-nio-8080-exec-71] DEBUG LucentPrivateData - } 2014-03-25 08:15:38,765 [http-nio-8080-exec-71] INFO TsapiSession - Sent InvokeID 67572 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,765 [http-nio-8080-exec-71] DEBUG TsapiSession - CSTAQueryAgentState ::= 2014-03-25 08:15:38,765 [http-nio-8080-exec-71] DEBUG TsapiSession - { 2014-03-25 08:15:38,765 [http-nio-8080-exec-71] DEBUG TsapiSession - device "5472" 2014-03-25 08:15:38,765 [http-nio-8080-exec-71] DEBUG TsapiSession - } 2014-03-25 08:15:38,765 [http-nio-8080-exec-71] DEBUG TsapiSession - TsapiPrivate ::= 2014-03-25 08:15:38,765 [http-nio-8080-exec-71] DEBUG TsapiSession - { 2014-03-25 08:15:38,765 [http-nio-8080-exec-71] DEBUG TsapiSession - vendor "ECS" 2014-03-25 08:15:38,765 [http-nio-8080-exec-71] DEBUG TsapiSession - data 2 0 10 0 30 6 16 4 33 39 39 35 2014-03-25 08:15:38,765 [http-nio-8080-exec-71] DEBUG TsapiSession - tsType 89 2014-03-25 08:15:38,765 [http-nio-8080-exec-71] DEBUG TsapiSession - } 2014-03-25 08:15:38,827 [GetEventThread] INFO TsapiSession - Received invokeID 67572 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,827 [GetEventThread] DEBUG TsapiSession - CSTAQueryAgentStateConfEvent ::= 2014-03-25 08:15:38,827 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:38,827 [GetEventThread] DEBUG TsapiSession - agentState 0 < AG_NOT_READY > 2014-03-25 08:15:38,827 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:38,827 [GetEventThread] DEBUG TsapiSession - TsapiPrivate ::= 2014-03-25 08:15:38,827 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:38,827 [GetEventThread] DEBUG TsapiSession - vendor "ECS" 2014-03-25 08:15:38,827 [GetEventThread] DEBUG TsapiSession - data 2 0 68 0 30 f a 1 1 a 1 1 2 1 0 a 1 ff 2 1 0 2014-03-25 08:15:38,827 [GetEventThread] DEBUG TsapiSession - tsType 34 2014-03-25 08:15:38,827 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:38,827 [GetEventThread] INFO TsapiEventQueue - Putting event CSTAEvent[CSTAQueryAgentStateConfEvent]@40d2a801. EVENT Q SIZE = 1 MAX Q SIZE = 11 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,827 [DistributeCSTAEvent] INFO TsapiEventQueue - Getting event CSTAEvent[CSTAQueryAgentStateConfEvent]@40d2a801 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,827 [DistributeCSTAEvent] DEBUG LucentPrivateData - LucentV6QueryAgentStateConfEvent ::= 2014-03-25 08:15:38,827 [DistributeCSTAEvent] DEBUG LucentPrivateData - { 2014-03-25 08:15:38,827 [DistributeCSTAEvent] DEBUG LucentPrivateData - workMode 1 < WM_AUX_WORK > 2014-03-25 08:15:38,827 [DistributeCSTAEvent] DEBUG LucentPrivateData - talkState 1 < TS_IDLE > 2014-03-25 08:15:38,827 [DistributeCSTAEvent] DEBUG LucentPrivateData - reasonCode 0 2014-03-25 08:15:38,827 [DistributeCSTAEvent] DEBUG LucentPrivateData - pendingWorkMode -1 < WM_NONE > 2014-03-25 08:15:38,827 [DistributeCSTAEvent] DEBUG LucentPrivateData - pendingReasonCode 0 2014-03-25 08:15:38,827 [DistributeCSTAEvent] DEBUG LucentPrivateData - } 2014-03-25 08:15:38,827 [DistributeCSTAEvent] INFO TSInvokeID - Handling INVOKE ID 67572 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,827 [DistributeCSTAEvent] INFO TSInvokeID - DONE handling INVOKE ID 67572 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,827 [http-nio-8080-exec-71] TRACE LucentV7AgentImpl - com.avaya.jtapi.tsapi.impl.LucentV7AgentImpl@4613fae6 constructed. 2014-03-25 08:15:38,827 [http-nio-8080-exec-71] TRACE LucentV5TerminalExImpl - <-- addAgent[LucentAddress agentAddress, ACDAddress acdAddress, int initialState, int workMode, int reasonCode, String agentID, String password]: com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@2b792a00 2014-03-25 08:15:38,827 [http-nio-8080-exec-71] TRACE LucentV7ProviderImpl - --> getTerminal[String name]: com.avaya.jtapi.tsapi.impl.LucentV7ProviderImpl@330fef92 2014-03-25 08:15:38,827 [http-nio-8080-exec-71] TRACE LucentV5TerminalExImpl - com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@2b792a00 constructed. 2014-03-25 08:15:38,827 [http-nio-8080-exec-71] TRACE LucentV7ProviderImpl - <-- getTerminal[String name]: com.avaya.jtapi.tsapi.impl.LucentV7ProviderImpl@330fef92 2014-03-25 08:15:38,827 [http-nio-8080-exec-71] TRACE LucentV5TerminalExImpl - --> getName[]: com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@2b792a00 2014-03-25 08:15:38,827 [http-nio-8080-exec-71] TRACE LucentV5TerminalExImpl - <-- getName[]: com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@2b792a00 2014-03-25 08:15:38,827 [http-nio-8080-exec-71] TRACE LucentV5TerminalExImpl - --> addCallListener(CallListener listener): com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@2b792a00 2014-03-25 08:15:38,827 [http-nio-8080-exec-71] INFO TsapiSession - Sent InvokeID 67573 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,827 [http-nio-8080-exec-71] DEBUG TsapiSession - CSTAMonitorDevice ::= 2014-03-25 08:15:38,827 [http-nio-8080-exec-71] DEBUG TsapiSession - { 2014-03-25 08:15:38,827 [http-nio-8080-exec-71] DEBUG TsapiSession - deviceID "5472" 2014-03-25 08:15:38,827 [http-nio-8080-exec-71] DEBUG TsapiSession - monitorFilter 2014-03-25 08:15:38,827 [http-nio-8080-exec-71] DEBUG TsapiSession - { 2014-03-25 08:15:38,827 [http-nio-8080-exec-71] DEBUG TsapiSession - call 0x0 < > 2014-03-25 08:15:38,827 [http-nio-8080-exec-71] DEBUG TsapiSession - feature 0x0 < > 2014-03-25 08:15:38,827 [http-nio-8080-exec-71] DEBUG TsapiSession - agent 0x0 < > 2014-03-25 08:15:38,827 [http-nio-8080-exec-71] DEBUG TsapiSession - maintenance 0x0 < > 2014-03-25 08:15:38,827 [http-nio-8080-exec-71] DEBUG TsapiSession - privateFilter 0 2014-03-25 08:15:38,827 [http-nio-8080-exec-71] DEBUG TsapiSession - } 2014-03-25 08:15:38,827 [http-nio-8080-exec-71] DEBUG TsapiSession - } 2014-03-25 08:15:38,858 [GetEventThread] INFO TsapiSession - Received invokeID 67573 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,858 [GetEventThread] DEBUG TsapiSession - CSTAMonitorConfEvent ::= 2014-03-25 08:15:38,858 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:38,858 [GetEventThread] DEBUG TsapiSession - monitorCrossRefID 310 2014-03-25 08:15:38,858 [GetEventThread] DEBUG TsapiSession - monitorFilter 2014-03-25 08:15:38,858 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:38,858 [GetEventThread] DEBUG TsapiSession - call 0x80000000 < CF_CALL_CLEARED > 2014-03-25 08:15:38,858 [GetEventThread] DEBUG TsapiSession - feature 0xf0000000 < FF_CALL_INFORMATION FF_DO_NOT_DISTURB FF_FORWARDING FF_MESSAGE_WAITING > 2014-03-25 08:15:38,858 [GetEventThread] DEBUG TsapiSession - agent 0xfc000000 < AF_LOGGED_ON AF_LOGGED_OFF AF_NOT_READY AF_READY AF_WORK_NOT_READY AF_WORK_READY > 2014-03-25 08:15:38,858 [GetEventThread] DEBUG TsapiSession - maintenance 0xc0000000 < MF_BACK_IN_SERVICE MF_OUT_OF_SERVICE > 2014-03-25 08:15:38,858 [GetEventThread] DEBUG TsapiSession - privateFilter 0 2014-03-25 08:15:38,858 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:38,858 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:38,858 [GetEventThread] DEBUG TsapiSession - TsapiPrivate ::= 2014-03-25 08:15:38,858 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:38,858 [GetEventThread] DEBUG TsapiSession - vendor "ECS" 2014-03-25 08:15:38,858 [GetEventThread] DEBUG TsapiSession - data 2 0 5d 0 30 4 3 2 4 80 2014-03-25 08:15:38,858 [GetEventThread] DEBUG TsapiSession - tsType 114 2014-03-25 08:15:38,858 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:38,858 [GetEventThread] INFO TSInvokeID - Handling INVOKE ID 67573 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,858 [GetEventThread] INFO TSInvokeID - DONE handling INVOKE ID 67573 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,858 [http-nio-8080-exec-71] INFO LucentPrivateData - data PDU 93 not decoded 2014-03-25 08:15:38,858 [http-nio-8080-exec-71] DEBUG LucentPrivateData - LucentQueryAgentState ::= 2014-03-25 08:15:38,858 [http-nio-8080-exec-71] DEBUG LucentPrivateData - { 2014-03-25 08:15:38,858 [http-nio-8080-exec-71] DEBUG LucentPrivateData - split "3995" 2014-03-25 08:15:38,858 [http-nio-8080-exec-71] DEBUG LucentPrivateData - } 2014-03-25 08:15:38,858 [http-nio-8080-exec-71] INFO TsapiSession - Sent InvokeID 67574 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,858 [http-nio-8080-exec-71] DEBUG TsapiSession - CSTAQueryAgentState ::= 2014-03-25 08:15:38,858 [http-nio-8080-exec-71] DEBUG TsapiSession - { 2014-03-25 08:15:38,858 [http-nio-8080-exec-71] DEBUG TsapiSession - device "5472" 2014-03-25 08:15:38,858 [http-nio-8080-exec-71] DEBUG TsapiSession - } 2014-03-25 08:15:38,858 [http-nio-8080-exec-71] DEBUG TsapiSession - TsapiPrivate ::= 2014-03-25 08:15:38,858 [http-nio-8080-exec-71] DEBUG TsapiSession - { 2014-03-25 08:15:38,858 [http-nio-8080-exec-71] DEBUG TsapiSession - vendor "ECS" 2014-03-25 08:15:38,858 [http-nio-8080-exec-71] DEBUG TsapiSession - data 2 0 10 0 30 6 16 4 33 39 39 35 2014-03-25 08:15:38,858 [http-nio-8080-exec-71] DEBUG TsapiSession - tsType 89 2014-03-25 08:15:38,858 [http-nio-8080-exec-71] DEBUG TsapiSession - } 2014-03-25 08:15:38,874 [GetEventThread] INFO TsapiSession - Received invokeID 67574 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,874 [GetEventThread] DEBUG TsapiSession - CSTAQueryAgentStateConfEvent ::= 2014-03-25 08:15:38,874 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:38,874 [GetEventThread] DEBUG TsapiSession - agentState 0 < AG_NOT_READY > 2014-03-25 08:15:38,874 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:38,874 [GetEventThread] DEBUG TsapiSession - TsapiPrivate ::= 2014-03-25 08:15:38,874 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:38,874 [GetEventThread] DEBUG TsapiSession - vendor "ECS" 2014-03-25 08:15:38,874 [GetEventThread] DEBUG TsapiSession - data 2 0 68 0 30 f a 1 1 a 1 1 2 1 0 a 1 ff 2 1 0 2014-03-25 08:15:38,874 [GetEventThread] DEBUG TsapiSession - tsType 34 2014-03-25 08:15:38,874 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:38,874 [GetEventThread] INFO TsapiEventQueue - Putting event CSTAEvent[CSTAQueryAgentStateConfEvent]@22dfc055. EVENT Q SIZE = 1 MAX Q SIZE = 11 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,874 [DistributeCSTAEvent] INFO TsapiEventQueue - Getting event CSTAEvent[CSTAQueryAgentStateConfEvent]@22dfc055 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,874 [DistributeCSTAEvent] DEBUG LucentPrivateData - LucentV6QueryAgentStateConfEvent ::= 2014-03-25 08:15:38,874 [DistributeCSTAEvent] DEBUG LucentPrivateData - { 2014-03-25 08:15:38,874 [DistributeCSTAEvent] DEBUG LucentPrivateData - workMode 1 < WM_AUX_WORK > 2014-03-25 08:15:38,874 [DistributeCSTAEvent] DEBUG LucentPrivateData - talkState 1 < TS_IDLE > 2014-03-25 08:15:38,874 [DistributeCSTAEvent] DEBUG LucentPrivateData - reasonCode 0 2014-03-25 08:15:38,874 [DistributeCSTAEvent] DEBUG LucentPrivateData - pendingWorkMode -1 < WM_NONE > 2014-03-25 08:15:38,874 [DistributeCSTAEvent] DEBUG LucentPrivateData - pendingReasonCode 0 2014-03-25 08:15:38,874 [DistributeCSTAEvent] DEBUG LucentPrivateData - } 2014-03-25 08:15:38,874 [DistributeCSTAEvent] INFO TSInvokeID - Handling INVOKE ID 67574 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,874 [DistributeCSTAEvent] INFO TSInvokeID - DONE handling INVOKE ID 67574 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,874 [http-nio-8080-exec-71] INFO TsapiSession - Sent InvokeID 67575 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,874 [http-nio-8080-exec-71] DEBUG TsapiSession - CSTAQueryDeviceInfo ::= 2014-03-25 08:15:38,874 [http-nio-8080-exec-71] DEBUG TsapiSession - { 2014-03-25 08:15:38,874 [http-nio-8080-exec-71] DEBUG TsapiSession - device "5472" 2014-03-25 08:15:38,874 [http-nio-8080-exec-71] DEBUG TsapiSession - } 2014-03-25 08:15:38,936 [GetEventThread] INFO TsapiSession - Received invokeID 67575 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,936 [GetEventThread] DEBUG TsapiSession - CSTAQueryDeviceInfoConfEvent ::= 2014-03-25 08:15:38,936 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:38,936 [GetEventThread] DEBUG TsapiSession - device "5472" 2014-03-25 08:15:38,936 [GetEventThread] DEBUG TsapiSession - deviceType 0 < DT_STATION > 2014-03-25 08:15:38,936 [GetEventThread] DEBUG TsapiSession - deviceClass 0x80000000 < DC_VOICE > 2014-03-25 08:15:38,936 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:38,936 [GetEventThread] DEBUG TsapiSession - TsapiPrivate ::= 2014-03-25 08:15:38,936 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:38,936 [GetEventThread] DEBUG TsapiSession - vendor "ECS" 2014-03-25 08:15:38,936 [GetEventThread] DEBUG TsapiSession - data 2 0 62 0 30 d a 1 6 a 1 9 16 5 31 30 38 38 39 2014-03-25 08:15:38,936 [GetEventThread] DEBUG TsapiSession - tsType 38 2014-03-25 08:15:38,936 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:38,936 [GetEventThread] DEBUG LucentPrivateData - LucentV5QueryDeviceInfoConfEvent ::= 2014-03-25 08:15:38,936 [GetEventThread] DEBUG LucentPrivateData - { 2014-03-25 08:15:38,936 [GetEventThread] DEBUG LucentPrivateData - extensionClass 6 < EC_PROPRIETARY > 2014-03-25 08:15:38,936 [GetEventThread] DEBUG LucentPrivateData - associatedClass 9 < EC_LOGICAL_AGENT > 2014-03-25 08:15:38,936 [GetEventThread] DEBUG LucentPrivateData - associatedDevice "10889" 2014-03-25 08:15:38,936 [GetEventThread] DEBUG LucentPrivateData - } 2014-03-25 08:15:38,936 [GetEventThread] INFO TSInvokeID - Handling INVOKE ID 67575 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,936 [GetEventThread] INFO TSInvokeID - DONE handling INVOKE ID 67575 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,936 [http-nio-8080-exec-71] INFO TsapiSession - Sent InvokeID 67576 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,936 [http-nio-8080-exec-71] DEBUG TsapiSession - CSTAQueryDnd ::= 2014-03-25 08:15:38,936 [http-nio-8080-exec-71] DEBUG TsapiSession - { 2014-03-25 08:15:38,936 [http-nio-8080-exec-71] DEBUG TsapiSession - device "5472" 2014-03-25 08:15:38,936 [http-nio-8080-exec-71] DEBUG TsapiSession - } 2014-03-25 08:15:38,999 [GetEventThread] INFO TsapiSession - Received invokeID 67576 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,999 [GetEventThread] DEBUG TsapiSession - CSTAQueryDndConfEvent ::= 2014-03-25 08:15:38,999 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:38,999 [GetEventThread] DEBUG TsapiSession - doNotDisturb FALSE 2014-03-25 08:15:38,999 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:38,999 [GetEventThread] INFO TsapiEventQueue - Putting event CSTAEvent[CSTAQueryDndConfEvent]@5bffff49. EVENT Q SIZE = 1 MAX Q SIZE = 11 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,999 [DistributeCSTAEvent] INFO TsapiEventQueue - Getting event CSTAEvent[CSTAQueryDndConfEvent]@5bffff49 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,999 [DistributeCSTAEvent] INFO TSInvokeID - Handling INVOKE ID 67576 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,999 [DistributeCSTAEvent] INFO TSInvokeID - DONE handling INVOKE ID 67576 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,999 [http-nio-8080-exec-71] INFO TsapiSession - Sent InvokeID 67577 for TSProvider[#1]@330fef92 2014-03-25 08:15:38,999 [http-nio-8080-exec-71] DEBUG TsapiSession - CSTAQueryMwi ::= 2014-03-25 08:15:38,999 [http-nio-8080-exec-71] DEBUG TsapiSession - { 2014-03-25 08:15:38,999 [http-nio-8080-exec-71] DEBUG TsapiSession - device "5472" 2014-03-25 08:15:38,999 [http-nio-8080-exec-71] DEBUG TsapiSession - } 2014-03-25 08:15:39,061 [GetEventThread] INFO TsapiSession - Received invokeID 67577 for TSProvider[#1]@330fef92 2014-03-25 08:15:39,061 [GetEventThread] DEBUG TsapiSession - CSTAQueryMwiConfEvent ::= 2014-03-25 08:15:39,061 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:39,061 [GetEventThread] DEBUG TsapiSession - messages FALSE 2014-03-25 08:15:39,061 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:39,061 [GetEventThread] DEBUG TsapiSession - TsapiPrivate ::= 2014-03-25 08:15:39,061 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:39,061 [GetEventThread] DEBUG TsapiSession - vendor "ECS" 2014-03-25 08:15:39,061 [GetEventThread] DEBUG TsapiSession - data 2 0 15 0 30 4 3 2 0 0 2014-03-25 08:15:39,061 [GetEventThread] DEBUG TsapiSession - tsType 28 2014-03-25 08:15:39,061 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:39,061 [GetEventThread] INFO TsapiEventQueue - Putting event CSTAEvent[CSTAQueryMwiConfEvent]@1ef5d7fe. EVENT Q SIZE = 1 MAX Q SIZE = 11 for TSProvider[#1]@330fef92 2014-03-25 08:15:39,061 [DistributeCSTAEvent] INFO TsapiEventQueue - Getting event CSTAEvent[CSTAQueryMwiConfEvent]@1ef5d7fe for TSProvider[#1]@330fef92 2014-03-25 08:15:39,061 [DistributeCSTAEvent] DEBUG LucentPrivateData - LucentQueryMwiConfEvent ::= 2014-03-25 08:15:39,061 [DistributeCSTAEvent] DEBUG LucentPrivateData - { 2014-03-25 08:15:39,061 [DistributeCSTAEvent] DEBUG LucentPrivateData - applicationType 0x0 < > 2014-03-25 08:15:39,061 [DistributeCSTAEvent] DEBUG LucentPrivateData - } 2014-03-25 08:15:39,061 [DistributeCSTAEvent] INFO TSInvokeID - Handling INVOKE ID 67577 for TSProvider[#1]@330fef92 2014-03-25 08:15:39,061 [DistributeCSTAEvent] INFO TSInvokeID - DONE handling INVOKE ID 67577 for TSProvider[#1]@330fef92 2014-03-25 08:15:39,061 [http-nio-8080-exec-71] INFO TsapiSession - Sent InvokeID 67578 for TSProvider[#1]@330fef92 2014-03-25 08:15:39,061 [http-nio-8080-exec-71] DEBUG TsapiSession - CSTAQueryFwd ::= 2014-03-25 08:15:39,061 [http-nio-8080-exec-71] DEBUG TsapiSession - { 2014-03-25 08:15:39,061 [http-nio-8080-exec-71] DEBUG TsapiSession - device "5472" 2014-03-25 08:15:39,061 [http-nio-8080-exec-71] DEBUG TsapiSession - } 2014-03-25 08:15:39,124 [GetEventThread] INFO TsapiSession - Received invokeID 67578 for TSProvider[#1]@330fef92 2014-03-25 08:15:39,124 [GetEventThread] DEBUG TsapiSession - CSTAQueryFwdConfEvent ::= 2014-03-25 08:15:39,124 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:39,124 [GetEventThread] DEBUG TsapiSession - forward 2014-03-25 08:15:39,124 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:39,124 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:39,124 [GetEventThread] DEBUG TsapiSession - forwardingType 0 < FWD_IMMEDIATE > 2014-03-25 08:15:39,124 [GetEventThread] DEBUG TsapiSession - forwardingOn FALSE 2014-03-25 08:15:39,124 [GetEventThread] DEBUG TsapiSession - forwardDN <null> 2014-03-25 08:15:39,124 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:39,124 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:39,124 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:39,124 [GetEventThread] INFO TsapiEventQueue - Putting event CSTAEvent[CSTAQueryFwdConfEvent]@4ac66e64. EVENT Q SIZE = 1 MAX Q SIZE = 11 for TSProvider[#1]@330fef92 2014-03-25 08:15:39,124 [DistributeCSTAEvent] INFO TsapiEventQueue - Getting event CSTAEvent[CSTAQueryFwdConfEvent]@4ac66e64 for TSProvider[#1]@330fef92 2014-03-25 08:15:39,124 [DistributeCSTAEvent] INFO TSInvokeID - Handling INVOKE ID 67578 for TSProvider[#1]@330fef92 2014-03-25 08:15:39,124 [DistributeCSTAEvent] TRACE TsapiCallControlForwarding - com.avaya.jtapi.tsapi.impl.TsapiCallControlForwarding@29798d96 constructed. 2014-03-25 08:15:39,124 [DistributeCSTAEvent] INFO TSInvokeID - DONE handling INVOKE ID 67578 for TSProvider[#1]@330fef92 2014-03-25 08:15:39,124 [http-nio-8080-exec-71] DEBUG LucentPrivateData - LucentQueryAgentLogin ::= 2014-03-25 08:15:39,124 [http-nio-8080-exec-71] DEBUG LucentPrivateData - { 2014-03-25 08:15:39,124 [http-nio-8080-exec-71] DEBUG LucentPrivateData - device "5472" 2014-03-25 08:15:39,124 [http-nio-8080-exec-71] DEBUG LucentPrivateData - } 2014-03-25 08:15:39,124 [http-nio-8080-exec-71] INFO TsapiSession - Sent InvokeID 67579 for TSProvider[#1]@330fef92 2014-03-25 08:15:39,124 [http-nio-8080-exec-71] DEBUG TsapiSession - CSTAEscapeSvc ::= 2014-03-25 08:15:39,124 [http-nio-8080-exec-71] DEBUG TsapiSession - { 2014-03-25 08:15:39,124 [http-nio-8080-exec-71] DEBUG TsapiSession - NULL 2014-03-25 08:15:39,124 [http-nio-8080-exec-71] DEBUG TsapiSession - } 2014-03-25 08:15:39,124 [http-nio-8080-exec-71] DEBUG TsapiSession - TsapiPrivate ::= 2014-03-25 08:15:39,124 [http-nio-8080-exec-71] DEBUG TsapiSession - { 2014-03-25 08:15:39,124 [http-nio-8080-exec-71] DEBUG TsapiSession - vendor "ECS" 2014-03-25 08:15:39,124 [http-nio-8080-exec-71] DEBUG TsapiSession - data 2 0 d 0 30 6 16 4 35 34 37 32 2014-03-25 08:15:39,124 [http-nio-8080-exec-71] DEBUG TsapiSession - tsType 89 2014-03-25 08:15:39,124 [http-nio-8080-exec-71] DEBUG TsapiSession - } 2014-03-25 08:15:39,186 [GetEventThread] INFO TsapiSession - Received invokeID 67579 for TSProvider[#1]@330fef92 2014-03-25 08:15:39,186 [GetEventThread] DEBUG TsapiSession - CSTAUniversalFailureConfEvent ::= 2014-03-25 08:15:39,186 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:39,186 [GetEventThread] DEBUG TsapiSession - error 12 < INVALID_CSTA_DEVICE_IDENTIFIER > 2014-03-25 08:15:39,186 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:39,186 [GetEventThread] INFO TsapiEventQueue - Putting event CSTAEvent[CSTAUniversalFailureConfEvent]@565ae23a. EVENT Q SIZE = 1 MAX Q SIZE = 11 for TSProvider[#1]@330fef92 2014-03-25 08:15:39,186 [DistributeCSTAEvent] INFO TsapiEventQueue - Getting event CSTAEvent[CSTAUniversalFailureConfEvent]@565ae23a for TSProvider[#1]@330fef92 2014-03-25 08:15:39,186 [DistributeCSTAEvent] INFO TSInvokeID - Handling INVOKE ID 67579 for TSProvider[#1]@330fef92 2014-03-25 08:15:39,186 [DistributeCSTAEvent] INFO TSInvokeID - DONE handling INVOKE ID 67579 for TSProvider[#1]@330fef92 2014-03-25 08:15:39,186 [http-nio-8080-exec-71] INFO TsapiSession - Sent InvokeID 67580 for TSProvider[#1]@330fef92 2014-03-25 08:15:39,186 [http-nio-8080-exec-71] DEBUG TsapiSession - CSTASnapshotDevice ::= 2014-03-25 08:15:39,186 [http-nio-8080-exec-71] DEBUG TsapiSession - { 2014-03-25 08:15:39,186 [http-nio-8080-exec-71] DEBUG TsapiSession - snapshotObject "5472" 2014-03-25 08:15:39,186 [http-nio-8080-exec-71] DEBUG TsapiSession - } 2014-03-25 08:15:39,248 [GetEventThread] INFO TsapiSession - Received invokeID 67580 for TSProvider[#1]@330fef92 2014-03-25 08:15:39,248 [GetEventThread] DEBUG TsapiSession - CSTASnapshotDeviceConfEvent ::= 2014-03-25 08:15:39,248 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:39,248 [GetEventThread] DEBUG TsapiSession - snapshotData 2014-03-25 08:15:39,248 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:39,248 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:39,248 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:39,248 [GetEventThread] DEBUG TsapiSession - TsapiPrivate ::= 2014-03-25 08:15:39,248 [GetEventThread] DEBUG TsapiSession - { 2014-03-25 08:15:39,248 [GetEventThread] DEBUG TsapiSession - vendor "ECS" 2014-03-25 08:15:39,248 [GetEventThread] DEBUG TsapiSession - data 2 0 48 0 30 0 2014-03-25 08:15:39,248 [GetEventThread] DEBUG TsapiSession - tsType 123 2014-03-25 08:15:39,248 [GetEventThread] DEBUG TsapiSession - } 2014-03-25 08:15:39,248 [GetEventThread] INFO TsapiEventQueue - Putting event CSTAEvent[CSTASnapshotDeviceConfEvent]@7bbecf61. EVENT Q SIZE = 1 MAX Q SIZE = 11 for TSProvider[#1]@330fef92 2014-03-25 08:15:39,248 [DistributeCSTAEvent] INFO TsapiEventQueue - Getting event CSTAEvent[CSTASnapshotDeviceConfEvent]@7bbecf61 for TSProvider[#1]@330fef92 2014-03-25 08:15:39,248 [DistributeCSTAEvent] INFO LucentPrivateData - data PDU 72 not decoded 2014-03-25 08:15:39,248 [DistributeCSTAEvent] INFO TSInvokeID - Handling INVOKE ID 67580 for TSProvider[#1]@330fef92 2014-03-25 08:15:39,248 [DistributeCSTAEvent] INFO TSInvokeID - DONE handling INVOKE ID 67580 for TSProvider[#1]@330fef92 2014-03-25 08:15:39,248 [http-nio-8080-exec-71] INFO LucentPrivateData - data PDU 72 not decoded 2014-03-25 08:15:39,248 [http-nio-8080-exec-71] TRACE LucentV5TerminalExImpl - <-- addCallListener(CallListener listener): com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@2b792a00 2014-03-25 08:15:39,248 [http-nio-8080-exec-71] TRACE LucentV5TerminalExImpl - --> addObserver[TerminalObserver observer]: com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@2b792a00 2014-03-25 08:15:39,248 [http-nio-8080-exec-71] DEBUG TsapiTerminalMonitor - Getting TsapiTerminalMonitor lock to deliver events for observer com.interactcrm.telephony.observer.core.impl.TelephonyTerminalObserver@2c2128bf 2014-03-25 08:15:39,248 [http-nio-8080-exec-71] DEBUG TsapiTerminalMonitor - Getting TsapiTerminalMonitor lock to deliver events for observer com.interactcrm.telephony.observer.core.impl.TelephonyTerminalObserver@2c2128bf 2014-03-25 08:15:39,248 [http-nio-8080-exec-71] DEBUG TsapiTerminalMonitor - meta event BEGIN: cause (110) metaCode (135) for com.interactcrm.telephony.observer.core.impl.TelephonyTerminalObserver@2c2128bf 2014-03-25 08:15:39,248 [http-nio-8080-exec-71] TRACE LucentV5TerminalExImpl - com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@2b792a00 constructed. 2014-03-25 08:15:39,248 [http-nio-8080-exec-71] DEBUG TsapiTerminalMonitor - TERMINALDONOTDISTURBEVENT for TSDevice[5472]@2b792a00 for observer com.interactcrm.telephony.observer.core.impl.TelephonyTerminalObserver@2c2128bf 2014-03-25 08:15:39,248 [http-nio-8080-exec-71] DEBUG TsapiTerminalMonitor - meta event END for com.interactcrm.telephony.observer.core.impl.TelephonyTerminalObserver@2c2128bf eventList size=1 2014-03-25 08:15:39,248 [http-nio-8080-exec-71] TRACE LucentV5TerminalExImpl - <-- addObserver[TerminalObserver observer]: com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@2b792a00 2014-03-25 08:15:39,248 [http-nio-8080-exec-71] TRACE LucentV7ProviderImpl - --> getAddress[String number]: com.avaya.jtapi.tsapi.impl.LucentV7ProviderImpl@330fef92 2014-03-25 08:15:39,248 [http-nio-8080-exec-71] TRACE LucentAddressImpl - com.avaya.jtapi.tsapi.impl.LucentAddressImpl@2b792a00 constructed. 2014-03-25 08:15:39,248 [pool-1-thread-3183] TRACE TsapiTerminalMonitor - --> run[]: com.avaya.jtapi.tsapi.impl.monitor.TsapiTerminalMonitor@13eaa2a9 2014-03-25 08:15:39,248 [http-nio-8080-exec-71] TRACE LucentV7ProviderImpl - <-- getAddress[String number]: com.avaya.jtapi.tsapi.impl.LucentV7ProviderImpl@330fef92 2014-03-25 08:15:39,248 [pool-1-thread-3183] DEBUG TsapiTerminalMonitor - Got syncObject for TerminalObserver - com.interactcrm.telephony.observer.core.impl.TelephonyTerminalObserver@2c2128bf 2014-03-25 08:15:39,248 [http-nio-8080-exec-71] TRACE LucentAddressImpl - --> addObserver[AddressObserver observer]: com.avaya.jtapi.tsapi.impl.LucentAddressImpl@2b792a00 2014-03-25 08:15:39,248 [pool-1-thread-3183] DEBUG TsapiTerminalMonitor - Got this for TerminalObserver - com.interactcrm.telephony.observer.core.impl.TelephonyTerminalObserver@2c2128bf 2014-03-25 08:15:39,248 [http-nio-8080-exec-71] DEBUG TsapiAddressMonitor - Getting TsapiAddressMonitor lock to deliver events for observer com.interactcrm.telephony.observer.core.impl.TelephonyAddressObserver@115d0f76 2014-03-25 08:15:39,248 [pool-1-thread-3183] DEBUG TsapiTerminalMonitor - calling terminalChangedEvent in com.interactcrm.telephony.observer.core.impl.TelephonyTerminalObserver@2c2128bf 2014-03-25 08:15:39,248 [http-nio-8080-exec-71] DEBUG TsapiAddressMonitor - meta event BEGIN: cause (110) metaCode (135) for com.interactcrm.telephony.observer.core.impl.TelephonyAddressObserver@115d0f76 2014-03-25 08:15:39,248 [pool-1-thread-3183] TRACE LucentV5TerminalExImpl - --> getName[]: com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@2b792a00 2014-03-25 08:15:39,248 [http-nio-8080-exec-71] TRACE LucentAddressImpl - com.avaya.jtapi.tsapi.impl.LucentAddressImpl@2b792a00 constructed. 2014-03-25 08:15:39,248 [pool-1-thread-3183] TRACE LucentV5TerminalExImpl - <-- getName[]: com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@2b792a00 2014-03-25 08:15:39,248 [http-nio-8080-exec-71] DEBUG TsapiAddressMonitor - ADDRESSDONOTDISTURBEVENT for TSDevice[5472]@2b792a00 for observer com.interactcrm.telephony.observer.core.impl.TelephonyAddressObserver@115d0f76 2014-03-25 08:15:39,248 [pool-1-thread-3183] TRACE LucentV5TerminalExImpl - --> getName[]: com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@2b792a00 2014-03-25 08:15:39,248 [http-nio-8080-exec-71] TRACE LucentAddressImpl - com.avaya.jtapi.tsapi.impl.LucentAddressImpl@2b792a00 constructed. 2014-03-25 08:15:39,248 [pool-1-thread-3183] TRACE LucentV5TerminalExImpl - <-- getName[]: com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@2b792a00 2014-03-25 08:15:39,248 [http-nio-8080-exec-71] DEBUG TsapiAddressMonitor - ADDRESSMESSAGEWAITINGEVENT for TSDevice[5472]@2b792a00 for observer com.interactcrm.telephony.observer.core.impl.TelephonyAddressObserver@115d0f76 2014-03-25 08:15:39,248 [http-nio-8080-exec-71] TRACE LucentAddressImpl - com.avaya.jtapi.tsapi.impl.LucentAddressImpl@2b792a00 constructed. 2014-03-25 08:15:39,248 [pool-1-thread-3183] DEBUG TsapiTerminalMonitor - returned from terminalChangedEvent in com.interactcrm.telephony.observer.core.impl.TelephonyTerminalObserver@2c2128bf 2014-03-25 08:15:39,248 [http-nio-8080-exec-71] DEBUG TsapiAddressMonitor - ADDRESSFORWARDEVENT for TSDevice[5472]@2b792a00 for observer com.interactcrm.telephony.observer.core.impl.TelephonyAddressObserver@115d0f76 2014-03-25 08:15:39,248 [pool-1-thread-3183] TRACE TsapiTerminalMonitor - <-- run[]: com.avaya.jtapi.tsapi.impl.monitor.TsapiTerminalMonitor@13eaa2a9 2014-03-25 08:15:39,248 [http-nio-8080-exec-71] DEBUG TsapiAddressMonitor - meta event END for com.interactcrm.telephony.observer.core.impl.TelephonyAddressObserver@115d0f76 eventList size=3 2014-03-25 08:15:39,248 [http-nio-8080-exec-71] TRACE LucentAddressImpl - <-- addObserver[AddressObserver observer]: com.avaya.jtapi.tsapi.impl.LucentAddressImpl@2b792a00 2014-03-25 08:15:39,248 [pool-1-thread-3217] TRACE TsapiAddressMonitor - --> run[]: com.avaya.jtapi.tsapi.impl.monitor.TsapiAddressMonitor@3d08fb99 2014-03-25 08:15:39,248 [pool-1-thread-3217] DEBUG TsapiAddressMonitor - Got syncObject for Addressobserver - com.interactcrm.telephony.observer.core.impl.TelephonyAddressObserver@115d0f76 2014-03-25 08:15:39,248 [pool-1-thread-3217] DEBUG TsapiAddressMonitor - Got this for Addressobserver - com.interactcrm.telephony.observer.core.impl.TelephonyAddressObserver@115d0f76 2014-03-25 08:15:39,248 [pool-1-thread-3217] DEBUG TsapiAddressMonitor - calling addressChangedEvent in com.interactcrm.telephony.observer.core.impl.TelephonyAddressObserver@115d0f76 2014-03-25 08:15:39,248 [pool-1-thread-3217] TRACE LucentAddressImpl - --> getName[]: com.avaya.jtapi.tsapi.impl.LucentAddressImpl@2b792a00 2014-03-25 08:15:39,248 [pool-1-thread-3217] TRACE LucentAddressImpl - <-- getName[]: com.avaya.jtapi.tsapi.impl.LucentAddressImpl@2b792a00 2014-03-25 08:15:39,248 [pool-1-thread-3217] TRACE LucentAddressImpl - --> getName[]: com.avaya.jtapi.tsapi.impl.LucentAddressImpl@2b792a00 2014-03-25 08:15:39,248 [pool-1-thread-3217] TRACE LucentAddressImpl - <-- getName[]: com.avaya.jtapi.tsapi.impl.LucentAddressImpl@2b792a00 2014-03-25 08:15:39,248 [pool-1-thread-3217] TRACE LucentAddressImpl - --> getName[]: com.avaya.jtapi.tsapi.impl.LucentAddressImpl@2b792a00 2014-03-25 08:15:39,248 [pool-1-thread-3217] TRACE LucentAddressImpl - <-- getName[]: com.avaya.jtapi.tsapi.impl.LucentAddressImpl@2b792a00 2014-03-25 08:15:39,248 [pool-1-thread-3217] TRACE LucentAddressImpl - --> getName[]: com.a

[+] Device, Media and Call Control (Archive - Oct 2013 and earlier) » Make Predictive Call feature, 06/08/2013 00:37:28 » Go to message
Hi Martin, Thanks. I would i also like to know how to monitor a make predictive call using DMCC API.

[+] Device, Media and Call Control (Archive - Oct 2013 and earlier) » Make Predictive Call feature, 31/07/2013 05:08:48 » Go to message
Hi, I would like to know more on Make Predictive Call feature functionality. I know that it originates a phantom call and connects to an available agent in the specified hunt group. I still need more details on terms of licensing (CM as well as AES) and monitoring the call. Since, there's no station involved how do i monitor this call without adding an observer to a station? Kindly share some documents. Thanks & Regards.

[+] Device, Media and Call Control (Archive - Oct 2013 and earlier) » Play Message during hold, 01/07/2013 03:52:09 » Go to message
Hi Martin, This happens when a call is made from an internal station / hardphone with extensions on the same CM for eg.: an agent logged into a staion and a wav file is played to the agent. Also, there are lot of issues on playing array of wav files. Thnx a lot!!!!!

[+] AE Services General (Archive - Oct 2013 and earlier) » WAV sound quality, 01/07/2013 03:33:21 » Go to message
Hi John, I am facing the same issue esp. when wav files are played in succession, there's a blip sound between two wav files. Is this behavior expected? Kindly assist

[+] Device, Media and Call Control (Archive - Oct 2013 and earlier) » Play Message during hold, 26/06/2013 03:33:12 » Go to message
Also, why is it that i cannot set playInterval and / or playCount when i am playing a file list (array of wav files) Thanks & Regards.

[+] Device, Media and Call Control (Archive - Oct 2013 and earlier) » Play Message during hold, 26/06/2013 02:03:22 » Go to message
Hi Martin, Thanks for your assistance. It means this behavior is expected that the playback is paused on hold. but how would it help if station is registered in client media mode. I mean, will my application know caller is on hold

[+] AE Services General (Archive - Oct 2013 and earlier) » NotAbleToPlayException when playing a message stored in AES, 21/06/2013 01:21:51 » Go to message
Can two stations not play the same file at a time? If not, what is the alternate solution.

[+] Device, Media and Call Control (Archive - Oct 2013 and earlier) » Play Message during hold, 20/06/2013 07:12:40 » Go to message
Hi, When a message is being played to a caller and the caller goes on hold, the playback is suspended and no event is raised. In such a scenario, when the caller reconnects, the playback message continues. Is there a way a timeout can be set so that the station is not occupied for a long time? I tried setting durationLength exceeded as termination criteria during play Message request but then i will have to explicitly find out the length of each message. And I cannot set a message length when an array of wav files are being played Please kindly suggest an alternative

[+] AE Services: JTAPI (Archive - Oct 2013 and earlier) » How to set Application data, 12/12/2012 06:47:41 » Go to message
Hi, I want some clarification on Application data concept. documentation says that if applicationData is set on call it will retained on conferenced or transfer call as well. I tried this with jtapi exerciser but when i'm initiating consult transfer i don't get application data on subsequent events. I want to know how it works? Also i tried setting application data on idle call but its not getting reflected on subsequent events of call. I don't get any exception while writing data and after writting I am also fetching data from same call and it is showing the data but not in the subsequent events. Below is the code snippet for the same. CallCenterCall call = (CallCenterCall) provider.createCall(); call.setApplicationData("12345678984984"); call.connect(terminal, address, destination); System.out.println("application data set ="+call.getApplicationData()); Also if I'm writting data through exerciser and putting observer on same station through my sample application I get app data as null where as through exerciser its showing me correct data. Kindly assist. Thanks in advance.

[+] AE Services: JTAPI (Archive - Oct 2013 and earlier) » Transfer to VDN fails, 06/11/2012 23:44:51 » Go to message
Our AES version is r3-1-4-build-49-1-0, and ecsjtapi.jar (client library) version that i tried is 4.2.0 Build 279 and 5.2.0.498, but with both the version Invalid call state Issue is faced. I this a known Issue in past. that has been handled in the latest version of AES? Or I this a known Issue in past. that has been handled in the latest version of ecsjatpi.jar? Please reply....

[+] AE Services: JTAPI (Archive - Oct 2013 and earlier) » Transfer to VDN fails, 06/11/2012 03:24:10 » Go to message
On our CM the Send UCID to ASAI parameter is disabled(n). as our application does not require UCID, Then why it is giving UCID for some call and empty in some Instance. majority of calls get transfer successfully and some transfer are get failed due to Invalid callid. Is there any document from Avaya that states the properties to be enabled on CM for JTAPI to work properly. waiting for reply....

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