Hi Kumud?

Did you success to use OD 7.2.1 in BigSur?

Dear Experts,

I want to catch the error.noresource.tts by call flow, but I found it always caught by default vxml_error.vxml.
Could you please advise how I can catch it in call flow?

Regards,

Cheng

Hi Amit,

We want to have a capacity to let customer do TPIN when customer is talking with agent.

the scenario is
1,Using ClickToCall snap-in to call agent and customer
2,When need to do a TPIN, agent client send a request to Breeze
3,Make customer to input DTMF, but cannot let agent hear DTMF

Thanks,

Cheng

Hi,

I developed a snap-in using ClickToCall sample.

When the two party call is connected, I try to play a music to one party(agent), and collect DTMF digits from the other party(customer).

But after DTMF collected from customer side, agent side always can hear the DTMF tone when the music is completed.
I don't want agent to hear the DTMF tone.

Please advise if you have any experience on this.

Dear Experts,

I got below error when access CSManager server to verify availability of CS cluster.
Please advise how I can fix this issue.

====================================================
SRVE0255E: A WebGroup/Virtual Host to handle /services/CSManager has not been defined.

SRVE0255E: A WebGroup/Virtual Host to handle http_backend_80:9080 has not been defined.


IBM WebSphere Application Server
====================================================

Regards,

Cheng

Hi Senthil,

Thanks for your reply.

I checked with WAManagerService.log and found the error “space WAMgrSpace failed to deploy”.
Could you please advise how I can fix this issue?

--------------------------------------------
2015-05-06 13:40:09,219 [pool-31-thread-1] grid.ElasticGridManager INFO - [M:checkForSpace][T:null]. Required number of instances of space ucmSpace found
2015-05-06 13:40:09,219 [pool-31-thread-1] manager.SVARDeployer INFO - [M:checkForSpaceDependency][T:null]. Space dependency ucmSpace found
2015-05-06 13:40:09,219 [pool-31-thread-1] manager.SVARDeploymentManager INFO - [M:deployApplication][T:null]. Deploying SVAR WAManagerService-3.0.1.0.270
2015-05-06 13:40:09,219 [pool-31-thread-1] manager.SVARDeployer INFO - [M:deploySpaces][T:null]. Deploying SVAR Spaces
2015-05-06 13:40:09,220 [pool-31-thread-1] sla.SlaCreator INFO - [M:extractConfigurations][T:null]. configuration is extracted : {memoryCapacityPerContainer=128Mb, name=WAMgrSpace, maxMemmoryCapacity=256Mb}
2015-05-06 13:40:09,221 [pool-31-thread-1] sla.SlaCreator INFO - [M:createSlas][T:]. Thre created slas are : [SLA [ name = WAMgrSpace, reservedMemoryCapacityPerMachine = 5, provisionId = UCM, memoryCapacityPerContainer = 128Mb, maxMemmoryCapacity = 256Mb, numberOfPartition = 0, numberOfBackups = 0, contextProperties = {memoryCapacityPerContainer=128Mb, name=WAMgrSpace, maxMemmoryCapacity=256Mb} ]]
2015-05-06 13:40:09,221 [pool-31-thread-1] utils.AdminUtil INFO - [M:createAdmin][T:]. Admin object is already in the cache for lookUpLocators = 135.27.132.197:7000,135.27.132.211:7000 , User =
2015-05-06 13:40:14,164 [pool-49-thread-1] grid.ElasticGridManager INFO - [M:deployElasticSpace][T:null]. WAMgrSpace not found, deploying with Sla :
SLA [ name = WAMgrSpace, reservedMemoryCapacityPerMachine = 5, provisionId = UCM, memoryCapacityPerContainer = 128Mb, maxMemmoryCapacity = 256Mb, numberOfPartition = 0, numberOfBackups = 0, contextProperties = {memoryCapacityPerContainer=128Mb, name=WAMgrSpace, maxMemmoryCapacity=256Mb} ]...
2015-05-06 13:40:14,168 [pool-49-thread-1] grid.ElasticGridManager INFO - [M:deployElasticSpace][T:null]. reservedMemoryCapacityPerMachine and ManagementMachine for this deployment is 5 gigabytes.
2015-05-06 13:40:14,175 [pool-49-thread-1] grid.ElasticGridManager INFO - [M:deployElasticSpace][T:null]. memoryCapacityPerContainer for WAMgrSpace is 128 Mb.
2015-05-06 13:40:14,175 [pool-49-thread-1] grid.ElasticGridManager INFO - [M:deployElasticSpace][T:null]. maxMemoryCapacity for WAMgrSpace is 256 Mb.
2015-05-06 13:40:14,184 [pool-49-thread-1] utils.IpUtils INFO - [M:setIpInterval][T:]. Setting ip alignment interval to 197 * 20 ms = 3940
2015-05-06 13:40:14,185 [pool-49-thread-1] utils.IpUtils INFO - [M:synchToIpInterval][T:]. Waiting from now 1430890814185 for 3195 ms to align with ip-based interval
2015-05-06 13:40:14,224 [pool-31-thread-1] grid.ElasticGridManager INFO - [M:deployElasticSpace][T:null]. WAMgrSpace not found, deploying with Sla :
SLA [ name = WAMgrSpace, reservedMemoryCapacityPerMachine = 5, provisionId = UCM, memoryCapacityPerContainer = 128Mb, maxMemmoryCapacity = 256Mb, numberOfPartition = 0, numberOfBackups = 0, contextProperties = {memoryCapacityPerContainer=128Mb, name=WAMgrSpace, maxMemmoryCapacity=256Mb} ]...
2015-05-06 13:40:14,231 [pool-31-thread-1] grid.ElasticGridManager INFO - [M:deployElasticSpace][T:null]. reservedMemoryCapacityPerMachine and ManagementMachine for this deployment is 5 gigabytes.
2015-05-06 13:40:14,241 [pool-31-thread-1] grid.ElasticGridManager INFO - [M:addContextProperties()][T:null]. Setting context properties
2015-05-06 13:40:14,248 [pool-31-thread-1] grid.ElasticGridManager INFO - [M:deployElasticSpace][T:null]. memoryCapacityPerContainer for WAMgrSpace is 128 Mb.
2015-05-06 13:40:14,249 [pool-31-thread-1] grid.ElasticGridManager INFO - [M:deployElasticSpace][T:null]. maxMemoryCapacity for WAMgrSpace is 256 Mb.
2015-05-06 13:40:14,273 [pool-31-thread-1] utils.IpUtils INFO - [M:setIpInterval][T:]. Setting ip alignment interval to 197 * 20 ms = 3940
2015-05-06 13:40:14,273 [pool-31-thread-1] utils.IpUtils INFO - [M:synchToIpInterval][T:]. Waiting from now 1430890814273 for 3107 ms to align with ip-based interval
2015-05-06 13:40:17,883 [pool-31-thread-1] grid.ElasticGridManager WARN - [M:deployElasticSpace][T:null]. Space WAMgrSpace is already deployed.
2015-05-06 13:40:17,883 [pool-31-thread-1] manager.SVARDeployer INFO - [M:deploySpaces][T:null]. Application already deployed
2015-05-06 13:40:17,883 [pool-31-thread-1] manager.SVARDeploymentManager INFO - [M:deployApplication][T:null]. Application already deployed.
2015-05-06 13:40:17,883 [pool-31-thread-1] manager.SVARDeploymentManager INFO - [M:run][T:null]. Application deployment ended
2015-05-06 13:40:18,397 [pool-49-thread-1] grid.ElasticGridManager INFO - [M:checkDeploymentState][T:null]. Waiting for 2 instances of PU WAMgrSpace
2015-05-06 13:45:18,400 [pool-49-thread-1] grid.ElasticGridManager INFO - [M:checkDeploymentState][T:null]. WAMgrSpace was not deployed successfully. Expected instances : 2, available instances : 1
2015-05-06 13:45:18,400 [pool-49-thread-1] manager.SVARDeployer ERROR - [M:deploySpaces][T:null]. space WAMgrSpace failed to deploy
2015-05-06 13:45:18,402 [pool-49-thread-1] manager.SVARDeploymentManager ERROR - [M:deployApplication][T:null]. Failed to deploy application
2015-05-06 13:45:18,402 [pool-49-thread-1] manager.SVARDeploymentManager INFO - [M:run][T:null]. Application deployment ended

Hi Experts,

I am using "anonymous" to login Gigaspaces UI, but I can't see any app is deployed from UI.
Am i using a wrong user?What is the default user?

Regards,

Cheng

Hi Experts,

I am following the document avaya-work-assignment-developer-guide-3_0-v1.pdf to deploy a sample project into CE.
When I tried to verify the Work Assignment Service REST interface with below URL I got a error:
{"errorCode":"IMREST001","message":"An internal server error occurred","cause":"REST service error"}

http://{Server IP}/services/WAIMRestService/wa/imrest/v2/matches/check

Does anyone have experience on this?

I checked log from CE server in /var/log/Avaya/services/WAIMRestService and show error content as below:

-------------------------------------------------------
2015-04-07 17:46:04,270 [WebContainer : 1] api.IMRestV2Service INFO - [M:check][T:]. Entering ENTERING /check
2015-04-07 17:46:04,272 [WebContainer : 1] proxy.IMSpaceProxyFactory INFO - [M:getIMSpaceProxy][T:]. Initializing GigaSpaces Remote Proxy for IMSpace.
2015-04-07 17:46:09,314 [WebContainer : 1] proxy.IMSpaceProxyFactory ERROR - [M:getIMSpaceProxy][T:]. Failed to connect to ImSpace using url jini://*/*/ImSpace and lookup locators 135.27.132.197:7000,135.27.
132.221:7000
2015-04-07 17:46:09,329 [WebContainer : 1] ex.DefaultExceptionMapper ERROR - [M:toResponse][T:]. An Internal Server Error occurred: FinderException: LookupFinder failed to find service using the following se
rvice attributes:

Service attributes: [net.jini.lookup.entry.Name(name=ImSpace)]
Service attributes: [com.j_spaces.lookup.entry.State(state=started,electable=null,replicable=null)]
Lookup timeout: [5000]
Classes: [interface com.j_spaces.core.service.Service]
Jini Lookup Groups: [gigaspaces-9.7.0-XAPPremium-ga]
Jini Lookup Locators: 135.27.132.197:7000,135.27.132.221:7000
Number of Lookup Services: 2

javax.ejb.EJBException: Injection failure; nested exception is: javax.enterprise.inject.CreationException: com.j_spaces.core.client.FinderException: LookupFinder failed to find service using the following se
rvice attributes:

Service attributes: [net.jini.lookup.entry.Name(name=ImSpace)]
Service attributes: [com.j_spaces.lookup.entry.State(state=started,electable=null,replicable=null)]
Lookup timeout: [5000]
Classes: [interface com.j_spaces.core.service.Service]
Jini Lookup Groups: [gigaspaces-9.7.0-XAPPremium-ga]
Jini Lookup Locators: 135.27.132.197:7000,135.27.132.221:7000
Number of Lookup Services: 2

at com.ibm.ejs.container.util.ExceptionUtil.EJBException(ExceptionUtil.java:475)
at com.ibm.ejs.container.StatelessBeanO.initialize(StatelessBeanO.java:299)
at com.ibm.ejs.container.BeanOFactory.create(BeanOFactory.java:130)
at com.ibm.ejs.container.EJSHome.createNewBeanO(EJSHome.java:869)
at com.ibm.ejs.container.EJSHome.createBeanO(EJSHome.java:1242)
at com.ibm.ejs.container.EJSHome.createBeanO(EJSHome.java:1360)
at com.ibm.ejs.container.activator.UncachedActivationStrategy.atActivate(UncachedActivationStrategy.java:89)
at com.ibm.ejs.container.activator.Activator.preInvokeActivateBean(Activator.java:324)
at com.ibm.ejs.container.EJSContainer.preInvokeActivate(EJSContainer.java:3728)
at com.ibm.ejs.container.EJSContainer.EjbPreInvoke(EJSContainer.java:3042)
at com.avaya.ingensg.ce.wa.imrest.entity.EJSLocalNSLInteractionManagerBean_297db6fc.impuIsAlive(EJSLocalNSLInteractionManagerBean_297db6fc.java)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:94)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:619)
at org.apache.webbeans.ejb.common.proxy.EjbBeanProxyHandler.invoke(EjbBeanProxyHandler.java:204)
at com.avaya.ingensg.ce.wa.imrest.entity.InteractionManagerBean_$$_javassist_0.impuIsAlive(InteractionManagerBean_$$_javassist_0.java)
at com.avaya.ingensg.ce.wa.imrest.api.IMRestV2Service.check(IMRestV2Service.java:157)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:94)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:619)
at org.apache.wink.server.internal.handlers.InvokeMethodHandler.handleRequest(InvokeMethodHandler.java:63)
at org.apache.wink.server.handlers.AbstractHandler.handleRequest(AbstractHandler.java:33)
at org.apache.wink.server.handlers.RequestHandlersChain.handle(RequestHandlersChain.java:26)
at org.apache.wink.server.handlers.RequestHandlersChain.handle(RequestHandlersChain.java:22)
at org.apache.wink.server.handlers.AbstractHandlersChain.doChain(AbstractHandlersChain.java:75)
at org.apache.wink.server.internal.handlers.CreateInvocationParametersHandler.handleRequest(CreateInvocationParametersHandler.java:54)
at org.apache.wink.server.handlers.RequestHandlersChain.handle(RequestHandlersChain.java:26)
at org.apache.wink.server.handlers.RequestHandlersChain.handle(RequestHandlersChain.java:22)
at org.apache.wink.server.handlers.AbstractHandlersChain.doChain(AbstractHandlersChain.java:75)
at org.apache.wink.server.internal.handlers.FindResourceMethodHandler.handleSubResourceMethod(FindResourceMethodHandler.java:188)
at org.apache.wink.server.internal.handlers.FindResourceMethodHandler.handleRequest(FindResourceMethodHandler.java:110)

How I can "Attributes" in my own project?
When I deploy my project in CE, I cannot find "Attributes".
I think it should be add in somewhere in my project, is there any hint for this?