Hi,

Can OD access the HDX for CTI? If yes, how?
Is there any api?

Thank you!
Regard

Thank you Ross! I added the jar file with the missing class and now this works.

Regards

Hi,
I have an OD 07.10.12.02.p2 project. Using tomcat 7.0.55 on my eclipse.
I am exporting it and trying to deploy it to a tomcat 7.0.7. However, it fails to deploy and I get:
"The requested resource is not available"
if I try to access it from tomcat manager.


Please find web.xml and catalina.out logs attached.

I am deploying another project, with only one prompt from the same workspace and eclipse/OD version and that one works.

Why could this be?
Thank you!

Thank you Ross!
Is there any MPS forum I could post the question to?
I can not find any.

Thanks again for your quick response.

Avaya Media Processing Server Nuance VocalPassword 9.x Reference Guide refers to a vxml vocal password sample application. I could not find that vxml source code anywhere.

Do you know where to get it from?
thank you!

Hi,
My customer requires that POM updates a custom table on their enterprise DB depending on the completion code.
Is there a way to trigger either a WS call or a DB update from the strategy itself after the call ends? There is no custom app here, the campaign runs the notify shipped app.

Thank you

Hi,
Is there a way to configure more than one speech server on the AAEP? I mean, have one as primary and if that fails, swtich to the other one.

Or maybe configure load balance for them?

thank you
Regards

Hi,
I am developing an OD app to be exported for an MPS system. Phrase is called numdemo.mmd
This is my first one and I need to just play an audio file and drop.
So, I am creating my phraseset and selecting MMF option. Then, on the FileName I am using the "numdemo" string (with no extension). And selecting the radio button "Use Audio File Name".

Now, questions are:
- do I have to add a phrase to my phraseset? Because when I try that, it only let's me choose "wav" file or "au" formats, not an mmd one.
And if I do not create a specific phrase within the phraseset, I can not add it to my prompt to be played.

Could you please help me on how to do this?
Maybe there is a sampleApp that does it?

thanks a bunch!

Hello,

Can OD 7.1 run in a Windows 2012 machine?
thank you

Hi,
I see the latest post on this was on 2014...
Is getting the agentID from an OD IVR app still not possible to achieve if not developing a JTAPI custom code?
How would be the best way to do it?

thank you!

Hi,
Is the "return to destination" CM feature available on a SIP environment? If yes, how is it called?
Thank you!

Hello,
I have a Datasource that needs frequent changes of password. So, I have decided to set the password with its encrypted value from AEP configurable variables on my app.
I am looking for the code to add to each DB operation to override the user and password. Which is the method name and how can I override those params?

Thanks you very much in advance!
Regards

I am working on an SIP AACC - AAEP integration (I have Front-end AAEP installation).
I need to play on the AAEP OD application the Expected Wait Time for a certain AACC skill_set.

I have found some information about accessing RSM to get Real-Time Statistic Multicast. Is this the only way? Or does OD 7 have any AACC PDC functionality to get this easier?


If querying RSM is the only way, is there an SDK for java?

Thank you!

Hello,

I am having the same issue with RDM2, catalina.out shows the following:

com.avaya.sce.runtimecommon.SCERuntimeException: Runtime Error, session lost while application was executing in evaluateConstraintList
Runtime Error, session lost while application was executing in evaluateConstraintList
com.avaya.sce.runtimecommon.SCERuntimeException: Runtime Error, session lost while application was executing in evaluateConstraintList
Runtime Error, session lost while application was executing in evaluateConstraintList
** received session id [011ADBF1AD0B2951CBC791C8C465973A:/TUFTS_BH_CallStart] in the request
** created session id [null] since there was not one in the request
** query string [___DDSESSIONID=011ADBF1AD0B2951CBC791C8C465973A%3A%2FTUFTS_BH_CallStart]
Request Param :_event as -> error.badfetch.http.500
Request Param :___DDSESSIONID as -> 011ADBF1AD0B2951CBC791C8C465973A:/TUFTS_BH_CallStart
Request Param :_message as -> Error fetching document evaluateConstraintList?___DDSESSIONID=011ADBF1AD0B2951CBC791C8C465973A%3A%2FTUFTS_BH_CallStart
EXCEPTION>
com.avaya.sce.runtimecommon.SCERuntimeException: Runtime Error, session lost while application was executing in AvayaReturnErrorHandler
at com.avaya.sce.runtimecommon.SCESession.getSession(SCESession.java:318)
at com.avaya.sce.runtimecommon.SCESession.getSession(SCESession.java:591)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:199)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:190)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:857)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Thread.java:701)
com.avaya.sce.runtimecommon.SCERuntimeException: Runtime Error, session lost while application was executing in AvayaReturnErrorHandler
Runtime Error, session lost while application was executing in AvayaReturnErrorHandler
com.avaya.sce.runtimecommon.SCERuntimeException: Runtime Error, session lost while application was executing in AvayaReturnErrorHandler
"catalina.out" [readonly] 30498L, 2601212C


is there any resolution to this issue?

Thank you!

How frequently does the EPM check for changes on the CAV values?
I mean, if I change some configuration variable value, will the MPP have them updated on the next incoming call or will there be a period in which the old values will remain cached?
If refresh is not automatic, is there a way to force it?
thank you!