Hi

According to documenat "Developer Guide for Proactive Outreach Manager", the PomDesktopAPI should generate some logs:

The library generates its own logs using Apache log4net library. A configuration file is shipped with the library

However, the library zip file contains log4net.dll, but no configuration file. I have tried some configurations but couldn't make the library get to log. I´d like to know how to make the library create the log files.

Thanks in advance

Thanks for your quick reply.

Hi,

I try to move an agent to Aux Work using TSAPI, and I found that SetAgentState method fails when using a two digits reason code. (error: GENERIC_UNSPECIFIED)

TSAPI documentation says that two digits are supported in Private Data version 7. I have tested on two different environments, with AES 5-2-4-114-0 and 5-2-0-98-0, and Private Data version 8.

Is there a limitation with Private Data version 8?

Below is a copy from TSAPI Excersiser. The same works ok if using a 1 digit reason code.
Thanks in advance
Martín

10:45:01 0 CONFIRM: Open Stream: API Version: ST2
Lib Version: AES4.2.2 Build 451
Tsrv Version: 5.2.4 Build 540
Drvr Version: 5.2.4 Build 540
Private Data: Vendor: ECS
Data: 8
...
10:46:38 0 SERVICE: Set Agent State: Device: 669 Agent Mode: Not Ready Agent ID: 4444
Agent Group: (null) Agent Password: (null)
Private Data: Vendor: ECS
Event Type : ATT_SET_AGENT_STATE
Service: Set Agent State
Work Mode: Aux Work
Reason Code: 10
Enable Pending: FALSE
10:46:39 0 CONFIRM: Universal Failure: Error: GENERIC_UNSPECIFIED
10:46:43 0 SERVICE: Close Stream

Hi rfk, yes I did manage to make an agent client for POM. But it was not easy. I couldn't get an answer for a question as simple as this, so imagine what happens when you face more complicated issues.

Regarding my original question, it seems POM accepts anything in the locale parameter, as long as it has a '-' in it. For my case, it was "ar-es", but POM also accepted "hello-pom"

Hello

When trying to logon an agent using API function AGTLogon, I receive error code 13: "invalid locale".

I don´t know what is expected to be sent in "locale" parameter: nowhere in the doc is explained what it is; I also can not find anything with that name in POM administration. Any clarifying will be appreciated.

Thanks in advance.

Thank you!!!

Hello, I can't find the POM Agent API SDK to download; can anybody tell me how to get it?

On the product overview Devconnect page:

The Agent Desktop APIs SDK and its documentation, including the Developer's Guide for Proactive Outreach Manager, are available for download from the Release page for the latest release.


On the release page:

The Agent Desktop APIs SDK is packaged with the product software but not yet available as a separate download from DevConnect

I have the POM disk and it's not there.