Running AACC 6.4 within Windows 10. Under Contact Center Management > Assignments > Agent Skillset Assignments we cannot launch Assignment Details. Instead we get a Windows error, "xxx.yyy is not responding due to a long-running script." where xxx.yyy is our domain. Assignments work fine in Window 7 environment. Is anyone experiencing this issue in Windows 10? Is this a known issue? Comments are appreciated. Thank you.

I'm not sure why you are not capturing data, but your formula includes redundant fields. Total Talk Time automatically includes Hold Time, so now you'll be double counting. Additionally, Work Time is a formula to start with, and also includes Talk Time and Post Call Processing time - so again you will be double counting within your formula. If you check out the Performance Mangement Data Dictionary there is a standard Occupancy formula that would probably work for you. It calculates the percentage of Work time out of Available time by dividing Talk Time + Post Call Processing Time by Talk Time + Post Call Processing Time + Idle Time, and multiplying by 100.

We were able to get it working by rebuilding the application and screenpop