I am looking to automate the build and deployment process for our Experience Portal IVR applications. Has anybody done this? I'm using Subversion, Jenkins CI, and Ant scripts. I figured out how to do a headless build, but have been unable to figure out an easy way to export to a WAR file from the command line. If anybody has done this, I would appreciate any information you can provide.

Thanks,

Tim

Are web chat transcripts available in AAAD for an indefinite time period? Or are transcripts purged after X number of days?

I am also looking to add this functionality to web chat for AACC 6.4. Is there a way to do this?

Thank you! I actually need to **insert** a unique value into the SIP header before I transfer the call to the vendor. The vendor will then extract that value and use it as an input parameter for my web service, which will return the customer id, payment amount, and other information needed by the vendor to post payment to the correct customer account.

We've looked at using existing values such as session.connection.protocol.sip.callid, but these values seem to get changed when the call passes through the our telephone system (specifically the SBC I think). So I am trying to send a unique value that I generate (such as a randomly generated GUID) which will make it all the way to the vendor unchanged. Note that the calls currently hop three telcos between us and the vendor.

Hello - using Orchestration Designer, is it possible to insert a custom value in a SIP header?

What we are trying to do is transfer a call from our EP IVR to a payment processing vendor. Within the SIP header we would pass a token. When the vendor receives the call, they would retrieve that token from the SIP header. They would then call a web service that I created, and the web service would return the customer ID, payment amount, customer type, and whatever other information the vendor needs for processing or reporting purposes, etc.

Right now we are using DTMF to pass the customer ID and it has been horribly unreliable - dropping digits, posting payments to the wrong account, etc. Looking for a better way.

Thanks,

Tim

Is it possible for an agent to handle multiple web chat sessions simultaneously? And if so, where is this configured?

I've heard that an agent can work up to 1 voice and 5 multimedia contacts simultaneously. I've been unable to make this work in my test environment. I'm only able to get one contact through to an agent at any given time.

Thanks,

Tim