Is there any option yet to send an IM from Engagement Designer via Presence Connector or AMM to an Equinox Client ?
Have not found so far an option.
If not, I am considering actually to build a dynamic task and implement AMM REST calls.

Thank you guys for the responses. Use case is basically that we want to trigger ED Workflow from an external CRM once in the CRM some condition change.
A REST Event seems a better option as to pull the CRM for changes all couple of minutes.
Whitelisting IP seems best option via Firewall in DMZ for security.

Hi I have defined a custom rest event in the event catalog to trigger a workflow from external, what is working fine.
However I want to secure this event with an authentication for security reasons.

What is best option ?

Regards Dirk

Trying to design an solution which might include Text Msg based on Breeze 3.4.
What is current SMS connector snap in and documentation ? Struggling to find documentation.

With connector webtext is supported or as well others ?

Thanks for quick response.
The EMail Validator uses the IANA TLDS list to verify top level domain name. local is not included so EMail check fails.
Unfortunately this would cause in my case some issues. Worked around by adding a top level domain .com and added separate SMTP addresses with .com to the users.

Incoming call with some interaction and announcements. The call should get than transferred to an station.
Is working fine with the forward task. However want to have the remote calling party hearing ringback tone or any other tone provided from the forwarded destination.

Best option to achieve ?

Trying to send EMail with the EMail task. EngagementDesignerTasks-3.3.0.0.25057.jar
The Sender Email is with domain name

xyz.local

(xyz is customer name)

Engagement Designer execution fails with

Error while executing instance for id: 9305
java.lang.IllegalArgumentException: Invalid sender email xyz@xyz.local
at com.avaya.designer.task.communication.EmailExecution.execute(EmailExecution.java:96)


Once instead of local -> com is used this works well.

However need to use in my case local for the domain.

Anurag,

what would you recommend to use as "dummy" task after the gateway to assign the variable before I use the variable finally
in an Interactive Voice Task.

Dirk

Need to concat a string depending on the value on another string. Could this be done in the Expression in an input mapping ? Or those I need to create Gateways to check for each condition ?
eg. if a = 0 than "test1" else "test2"

Applied the new SP and worked fine. Thanks!

Nuance Server is attached to AMS.
However, I think I identified root cause.

Seems that breeze is sending the vxml download to AMS with http://

However on my cluster HTTP is not enabled.

After I disabled "Only allow secure web communications" it worked fine.

Not sure how I could enfore it to use https ?

Trying to use the new Interactive Voive Task in ED3.3 togehter with AMS 7.8.

Once the task is hit in callflow I am getting an announcement "a serious error has occured, exiting".
Could see that ED compile the vmxl document and task complete. How to identify root cause ?

Usual play announcement task for this AMS is working fine.

When I deploy a new version of a workflow in ED 3.3, I need to update manually the routing rule in the admin to pick up the new workflow.
Is there an option or way that the rule is using automatic the latest version of the Workflow ?

I did identify root cause. In the ED logs I saw a expection that the host for the timer event wasn't found.
The IP address was the IP of the Cluster IP. However this is a single node Cluster.

I did has a separate IP as the cluster IP. However the load balancer isn't active in a single node cluster
and the Cluster IP not routed.

Changed the cluster IP to the same IP as the SM100 of the one node in the cluster, and after that it worked fine.

The documentation says the cluster IP must be unique. Perhaps documentation is incorrect for single node cluster
or ED needs to send the timer event to the SM100 instead to the cluster ip ?

ED is 3.2.2

Having a call flow where the call is send to allow and after this wating a "Receive" for call answered.
If the call is not answered within 20 sec this call should be send to another user.

I added a Timeout Boundary Event to the "Receive" waiting for the call answered. However the
timeout is never triggered. Tested with Interrupt to yes and no.

What might wrong here or how to achieve ?

ED 3.2