Would someone please look at this workflow and tell me what's wrong? I've stared at it for hours and it looks nearly exactly like one that Avaya produced.

Specially, I cannot get the CS aspects to work. You will see a parallel gateway that runs two tasks. The top task runs just fine. The bottom produces an error (BAD_REQUEST) on the Add Context step. I cannot see what's wrong with it and it's driving me crazy. Thanks.

I did not and will do so later. On vacation this week, but clearly, I am taking time away from my fun.

Thanks. Sounds like a worthwhile function to add to out-of-the-box ED. :-)

Is there a built-in ED tool to convert XML from a web services call into ED object variable? For instance, I am calling a weather service that returns data in the following format. I would like to parse it and store it in an ED object that mirrors the data fields.

<?xml version="1.0" encoding="utf-8"?><WeatherReturn xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://ws.cdyne.com/WeatherWS/"> <Success>true</Success> <ResponseText>City Found</ResponseText> <State>AZ</State> <City>Scottsdale</City> <WeatherStationCity>Scottsdale</WeatherStationCity> <WeatherID>4</WeatherID> <Description>Sunny</Description> <Temperature>71</Temperature> <RelativeHumidity>45</RelativeHumidity> <Wind>CALM</Wind> <Pressure>29.90R</Pressure> <Visibility /> <WindChill /> <Remarks /></WeatherReturn>

I know there is a way to do this with JSON, but is there a similar tool for XML?

Thanks!

Thank you. That's exactly what I was doing and your workflow has the same problem at runtime. I hear "A Serious error has occurred exiting" when it hits the Recognize Speech task. I have apparently uncovered another problem with the collaboratory setup for my lab. :-(

Did this question get lost? Thanks.

Thanks. Will do. Just to be clear, I am not trying to make more work for you folks, but it is unclear as to who to turn to when I encounter problems.

Please help me out. Who do I send the request to?

By the way, this is the Avaya description for the Collaboratory:

Every Collaboratory lab is a fully-configured and ready-to-go execution environment:

Avaya Breeze
Latest Avaya Snap-in connectors for email, SMS text messaging, presence, Avaya Scopia Conferencing, call controls, and more.
Latest Snap-in applications and developer code modules including Context Store, Work Assignment, Real-Time Speech Search, and Mobile Video

When you say "we" do you mean that you guys will do it or am I supposed to start the process? Thanks.

Thank you, Vishal.

I imported the WFD and deployed it on a my Collaboratory Cluster. Should I expect it to work? I see the following from the Add operation:

{'csDataInput':'{\'contextId\':\'4085623475w\',\'data\':{}}'} {'csStatusOutput':'ERROR','csDataOutput':'','csMessageOutput':''} none CSTask

And from the Get operation (in Red):

{'csIdInput':'4085623475w'} {} No Context Store cluster is configured in SMGR. CSTask

It appears that CS may not have been setup for my Collaboration node.

I created two options:

DTMF:1 Speech Key: YesKey Phrases: Yes
DTMF:2 Speech Key: NoKey Phrases: No

I mapped the incoming ucid to udid for the task.

When I run my workflow, it sits at that task for many seconds before I hear "A serious error has occurred exiting." It doesn't matter if I press any digits or say anything.

I see this in the admin debug window.

{'ucid':'00500049581467228046'} {'__sid__':'EngagementDesig-3.1.0.1.09009-4feb0c681c0a45232d6371c6d73ee630bbc7e5ccc7c78c87661fa1b747b10ebc','choice':''} none Communication tasks

Am I doing something wrong?

Is there a good document that shows how to use the Context Store Task? The Avaya Engagement Designer Developer's Guide is extremely vague and has no good practical information. Thanks!

Thanks again! It works perfectly.

Btw...it's Andrew and not Andy. :-)

Prakash,

I added a Criterion of Instance and it still gets stuck in Receive.

By the way, I tried this with a Call Intercept workflow and have the same problem. In that one I look to see when the caller drops. I will attach it, as well.