My AEP ID has administration privileges.
Earlier I used to update and it was working fine.

Adding one more thing

Looks like what ever I am changing in AEP is not taking into effect.Because I had removed the DNIS and saved application.It saved successfully.

But on calling the removed DNIS still call went through.

Please advise me

usually application ends by putting a return into node at the end.Will this kill the session objects or what happens to the?

Application background:
We have our application deployed on 2 servers.It is configured on load balancer in AEP.

We are experience strange behavior since a week.Our application was enabled on a single url (only one server since there was maintenance activity planned on the other) for some time.But we observed calls hitting both servers even after the saving the changes in AEP.
Also in applications page of AEP it shows only one server url but how come calls are landing on both servers.

Please advise us on this.

Thanks
Hanumantha G K

We have created a contact list and we have data source defined in it for importing data.
And data source is scheduled to run on every 30 minutes till 2040.

But my contact list not executing on its own.Every day in the morning I have manually run the data source.Please let us know what may be the reason.

Right now we have our application in load balance mode.Can we have both fail over and load balance configured for a application.

We want to have both fail over and load balance option while configuring application.Can we have that?
Suppose if we have set load balance and if first url doesn't work(1st server goes down) will AEP transfer that call to second url?

Hi,

Today our IVR hosted on Tomcat server went down. I want to state couple of my observations.

1. ddconfig.xml automatically became empty(0KB) and had modified timestamp of current time(the time IVR went down).
It overwrote automatically with spaces.

2.In tomcat std output file we found lot of exceptions related to library jars.When we replaced ddconfig.xml with our backed up ddconfig file those errors stopped and IVR was brought up.

3.In Tomcat standard error logs, perm gen out of memory messages were found during that time.

Also
in windows events I found tomcat stopping abruptly and starting on its own after some 14 seconds during that time.This was not done by us.

Please let us know
1. Why ddconfig.xml became empty on its own.
2.Will increasing perm gen memory will resolve these down times.

Thanks
Hanumantha G K

While deploying war file it is built on voice portal platform.
Also let me know how to check the application mode?

yes,It is a SIP call and application is built on Voice Portal mode

At the start of the application we can see all session variables and their values. but in our application I am always seeing session.channel value blank.

Please let me know what may the issue and how to fix it.

Thanks
Hanumantha G K

Hi,

When the application reaches end , we just use return Into node and leave it. Will it destroys the corresponding session variables there after?

Please explain the difference between Bridged transfer and Consultation transfer.
From defination point of view bith looks similar.

We have few blind ,bridge,consult transfer nodes in OD pane and also when we include AES connector we get same set of nodes under AES palette.

Dialling transfer VDN and passing IVR call attached data can be accomplished by both. Then why do we have two versions and what is the difference and when to use what?

Appreciate your help.

Thanks
Hanumantha G K

Does Code developed in OD 6 run without issues in Tomcat 7 or higher versions with JRE 1.7 as Java vesrion?

If you have a link where these details are available, please share it with me.

Thanks