While Ross asked useful questions, you should refer to the Downloads tab in the Orchestration Designer 5.1 release contents for access to the older image, under the Product Software heading:

https://www.devconnectprogram.com/site/global/products_resources/avaya_aura_orchestration_designer/releases/dialog_designer_5_1/index.gsp

Please see https://www.devconnectprogram.com/site/global/products_resources/avaya_aura_orchestration_designer/educational_resources/index.gsp for a variety of articles and more educational resources.

Avaya Learning also offers a variety of courses, including 2510V - Avaya Aura® Orchestration Designer for Self Service - Fundamentals. This three-day virtual Instructor Led session is designed for individuals wanting to learn about the features and functionalities of Avaya Aura® Orchestration Designer (formerly Dialog Designer). This course replaces 4C00095W Orchestration Designer for Developers, however, this offering covers fundamentals only. This training session does not cover application Java programing. see https://avaya-learning.com for more information.

We've created this new sub-forum for those developers using the Avaya Breeze Client SDK for Android, and whom are developing customized user experiences for the Avaya Vantage device.

If you aren't familiar with the Avaya Vantage device, learn more at https://www.avaya.com/en/product/avaya-vantage-device/, and then check out the Client SDK resources for it at https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/overview/index.gsp

Jessica - this is not a development oriented question. For ordering and sales related questions, please use internal options like Chatter for advice or contact product management. Thanks
jon

please see http://www.devconnectprogram.com/site/global/products_resources/avaya_breeze/avaya_snap_ins/co-browsing/overview/index.gsp for the current Co-Browse Snap-in for Avaya Breeze.

With Avaya Oceana, there will be an updated co-browse capability. This is what John McLoughlin was referring to in his reply. That Oceana-specific SDK is not yet available.

jon

For TSAPI, both are required - the SDK (which has a cost) provides the API to invoke the client, which in turn is co-located with your application and invoke functionality on the AE Server using a series of proprietary Avaya APIs not directly exposed.

JTAPI provides similar functionality in a Java methodology, using both the JTAPI SDK to access the functionality of the JTAPI Client, which in turn interacts with the AE Server. However, both the JTAPI SDK and Client are available at no-cost.


The other options are DMCC (Device, Media and Call Control), the Telephony Web Service, or the System Management Web Service.


This all depends upon what you are actually trying to obtain from AE Server, and how real-time you need that information to be.


See http://www.devconnectprogram.com/site/global/products_resources/avaya_aura_application_enablement_services/interfaces/index.gsp for information on various interface options, and use the API Selector http://www.devconnectprogram.com/site/global/products_resources/avaya_aura_application_enablement_services/educational_resources/getting_started/index.gsp to learn more about the scope of each API set.

You can also find full information on Avaya Contact Center select at http://www.devconnectprogram.com/site/global/products_resources/contact_center_select/overview/index.gsp

Pricing and other information can be found either under the PROGRAM BENEFITS tab in the middle of the home page at www.avaya.com/DevConnect, or under the ABOUT THE PROGRAM links under the Program & Benefits mega menu tab at the top of all portal pages.

Supriya - DevConnect provides formal compliance testing programs for our Technology Partners. You can learn more about the benefits of a Technology Partner membership through the Program Overview information (http://www.devconnectprogram.com/site/global/program_benefits/membership_overview/index.gsp, accessible via either the Program & Benefits tab in the top Mega-Menu, or via the Program Benefits tab in the middle of the main DevConnect page).

To be clear, if you are seeking support from DevConnect on the use of Avaya API's in order to develop your own application, you can purchase DevConnect Technical Support in 10-hour blocks of time as a "Support-enabled Registered Member".

If you are seeking, however, to have your application recognized by Avaya as interoperable, Compliance Testing and a Technology Partner membership would be the proper path. DevConnect does not "support 3rd party applications" directly; our Application Notes that are created from the compliance testing process are configuration guidelines to be used by customers, channel partners and Avaya Client Services personnel to troubleshoot interoperability issues.

Dan,

To expand on John;s response:

1. AE Services is designed to work directly with Avaya Aura Communication Manager. It does not work with IP Office.

2. IP Office has its' own TAPI interface for CTI - see http://www.devconnectprogram.com/site/global/products_resources/ip_office/interfaces/tapi_and_devlink/overview/index.gsp for more info

3. IP Office Contact Center, release at the beginning of this year (I believe that was the timeframe) does not have a public API (yet).

4. Avaya Contact Center Select, due to be released later this year, is based on Avaya Aura Contact Center, and will support a specific subset of the existing AACC APIs & SDKs. More information will be available from DevConnect in the coming weeks, as we are currently working with the product teams to ensure that they give clear guidance on what is supported, what works, and what doesn't.

There are also a number of 3rd party vendors who've developed call recording solutions for IP Office. You can find these in the DevConnect Marketplace (www.devconnectmarketplace.com) by either searching on "View by Avaya Product" for IP Office, or View by Solution for Call Recording (either UC or Contact Center variants).

POM forum content was part of the older Orchestration/Dialog Designer forum. It was not originally split out as a separate topic.

Please see http://www.devconnectprogram.com/forums/forums/show/31.page for that archive

Make sure you get the latest release and SDK.

http://www.devconnectprogram.com/site/global/products_resources/avaya_aura_collaboration_environment/releases/2_0/index.gsp

Service Pack 2 includes a number of enhancements and fixes, including:

Services on a running system can now be manipulated directly from Eclipse. The new Collaboration Environment Eclipse plug-in is bundled with the updated and reissued SDK. The plug-in enables developers to execute common actions on snap-ins, including configuration of System Manager and CE servers credentials. In addition, the plug-in provides an editor for managing attributes and collaboration bus message channels configurations. Refer to updated and reissued Getting Started with the Avaya Aura Collaboration Environment SDK guide for information about the installation and usage of the new plug-in.

The Service Development Guide has been reissued with updated example code for the divertTo method.

The Collaboration Environment API javadoc has been reissued with updates for bus:SampleCBConnector and the data.api package.html file.

The Scopia Connector now supports multi-tenant configurations of Scopia.

You can use free Tier 1 and 2 technical support from DevConnect on either the Experience Portal or AE Services platform to ask for additional help. Feel free to link across to this forum board posting.

Apologies to all. This is still being worked. The mechanism by which our old forum boards stored, mapped and maintained information has made it more challenging to pull information out, and for some forums, the information is quite extensive (the initial cut at one years worth of material for one forum was in excess of 3000 pages of materials, due to included code fragments, etc.).

I do understand that this is very frustrating to you, our members. We are working this issue with priority, and I regret the inconvenience it has caused.

Apologies to all. This is still being worked. The mechanism by which our old forum boards stored, mapped and maintained information has made it more challenging to pull information out, and for some forums, the information is quite extensive (the initial cut at one years worth of material for one forum was in excess of 3000 pages of materials, due to included code fragments, etc.).

I do understand that this is very frustrating to you, our members. We are working this issue with priority, and I regret the inconvenience it has caused.