Hello Team,
I have a customer which has an inventory management application developed by Avaya which is integrated to ACE environment (ICP for media processing & CS1k for call features).
This inventory management tool is triggering to play a wav file but in ICP logs i see the error message returned. 50% of the calls are getting affected by this. Below is one instance of it.
If someone can guide me as to what could cause this issue, it would be great!
{{{

(13 02:16:37.625)<I,IvrMP,NWCM,00000000-0000-0000-0000-000000000000> hdrs for http://fhovccaweb001/CC_Defib_Plural.wav
(13 02:16:37.625)<I,IvrMP,NWCM,00000000-0000-0000-0000-000000000000> in hdr = HTTP/1.1 304 Not Modified

(13 02:16:37.625)<I,IvrMP,NWCM,00000000-0000-0000-0000-000000000000> hdrs for http://fhovccaweb001/CC_Plural.wav
(13 02:16:37.625)<I,IvrMP,NWCM,00000000-0000-0000-0000-000000000000> in hdr = HTTP/1.1 304 Not Modified

(13 02:16:37.625)<I,IvrMP,NWCM,00000000-0000-0000-0000-000000000000> CURLMSG = 1, result = Failed writing received data to disk/application
(13 02:16:37.625)<E,IvrMP,NWCM,00000000-0000-0000-0000-000000000000> GET: failure after 0 bytes received for http://fhovccaweb001/CC_Defib_Plural.wav
(13 02:16:37.625)<I,IvrMP,NWCM,00000000-0000-0000-0000-000000000000> NWcache::endWriteData: status = 0 on http://fhovccaweb001/CC_Defib_Plural.wav
(13 02:16:37.625)<I,IvrMP,NWCM,00000000-0000-0000-0000-000000000000> NWCacheEntry::release: http://fhovccaweb001/CC_Defib_Plural.wav
(13 02:16:37.625)<I,IvrMP,NWCM,00000000-0000-0000-0000-000000000000> CURLMSG = 1, result = Failed writing received data to disk/application
(13 02:16:37.625)<E,IvrMP,NWCM,00000000-0000-0000-0000-000000000000> GET: failure after 0 bytes received for http://fhovccaweb001/CC_Plural.wav
}}}

Thank you Eric!
Support asked me to raise the question in DevConnect also meanwhile they were working on QQ. Thats why I posted it here.

Hello,
In an ICR configuration (VP 5.1 ICR v 1.2.7) we have observed that the ICR Dialog Flow config is set as follows
SSA: https://butler.metlife.com/Butler/Start

Now, the call is made from PSTN which lands to SSA through ICR and the call flow starts. After completeion of flow, during transfer, call control is sent back to ICR.
In AVB logs in VP, following url is being called which is different from the start application

TerminationURL
http://butler.metlife.com:38204/Butler/AvayaSessionTerminationServlet

Changes between both URLs are:
1) Protocol is changed from HTTPS to HTTP
2) Port is changed to 38204

butler.metlife.com is the loadbalancer VIP
Does someone know from where is this TerminationURL is getting generated? this is making the transfer to fail.

DD application built in version 5.1 is deployed in websphere

As soon as application starts and VP variables are loaded into a new call, i see below

06/09/2010 12:19:50:906 INFO - BX16ja0yf7-Kfa3RKsGFlfU:/Butler : SCESession bound to HttpSession BX16ja0yf7-Kfa3RKsGFlfU
06/09/2010 12:19:50:912 INFO - BX16ja0yf7-Kfa3RKsGFlfU:/Butler : Browser Version 2.1.4, terminationURL enabled : true

can someone please tell me from where does the application reads the value of terminationURL to be true ?

I have deployed 2 applications in customer's websphere along with runtimeconfig application
My main application is working fine and able to find runtimeconfig file, while the other one gives following error when started
{{{
10/08/2010 06:39:07:781 DEBUG - _1EVlYJPZ4C_Vx_rfnlqish:/ICRErrorHandler : PlatformParams: AppRuntimeVarsResponse.getGlobalAppRuntimeVars returns status - Fa
ilure, either user id or password is invalid
}}}
It doesnt affect the functioning of 2nd application, but it bothers me to see this error. Any idea?

Hello Everyone,
We have an application built in DD 5.1 which I am trying to deploy on WebSphere 6.1.
Runtimeconfig deployed on this app server is corresponding to DD 5.1
When i go to the URL http://localhost:9064/runtimeconfig
I am able to login and then clicking on any options (like license manager, proxy settings etc etc) lead to error as shown below

JSP Processing Error

HTTP Error Code: 500

Error Message:
JSPG0049E: /jsp/license.jsp failed to compile :
JSPG0225E: An error occurred at line: 29 in the statically included file: /jsp/validateutil.jsp
JSPG0093E: Generated servlet error from file: /jsp/license.jsp
C:\Program Files\IBM\WebSphere\AppServer61\profiles\AppSrv01\temp\denpswinaa3Node02\server1\DD_Run_Config_Application\runtimeconfig.war\jsp\_license.java : 69 : Syntax error, 'for each' statements are only available if source level is 5.0
JSPG0225E: An error occurred at line: 38 in the statically included file: /jsp/validateutil.jsp
JSPG0093E: Generated servlet error from file: /jsp/license.jsp
C:\Program Files\IBM\WebSphere\AppServer61\profiles\AppSrv01\temp\denpswinaa3Node02\server1\DD_Run_Config_Application\runtimeconfig.war\jsp\_license.java : 78 : Syntax error, 'for each' statements are only available if source level is 5.0
JSPG0225E: An error occurred at line: 52 in the statically included file: /jsp/validateutil.jsp
JSPG0093E: Generated servlet error from file: /jsp/license.jsp
C:\Program Files\IBM\WebSphere\AppServer61\profiles\AppSrv01\temp\denpswinaa3Node02\server1\DD_Run_Config_Application\runtimeconfig.war\jsp\_license.java : 92 : Syntax error, 'for each' statements are only available if source level is 5.0
JSPG0225E: An error occurred at line: 70 in the statically included file: /jsp/validateutil.jsp
JSPG0093E: Generated servlet error from file: /jsp/license.jsp
C:\Program Files\IBM\WebSphere\AppServer61\profiles\AppSrv01\temp\denpswinaa3Node02\server1\DD_Run_Config_Application\runtimeconfig.war\jsp\_license.java : 110 : Syntax error, 'for each' statements are only available if source level is 5.0
JSPG0225E: An error occurred at line: 71 in the statically included file: /jsp/validateutil.jsp
JSPG0093E: Generated servlet error from file: /jsp/license.jsp
C:\Program Files\IBM\WebSphere\AppServer61\profiles\AppSrv01\temp\denpswinaa3Node02\server1\DD_Run_Config_Application\runtimeconfig.war\jsp\_license.java : 111 : Syntax error, 'for each' statements are only available if source level is 5.0
JSPG0225E: An error occurred at line: 88 in the statically included file: /jsp/validateutil.jsp
JSPG0093E: Generated servlet error from file: /jsp/license.jsp

Also, when I try the jsp validate of my application using URL: http://135.122.6.58:9084/WaitTreatment/jsp/validate.jsp

I get same error log as shown below:
HTTP Error Code: 500

Error Message:
JSPG0049E: /jsp/validate.jsp failed to compile :
JSPG0091E: An error occurred at line: 113 in the file: /jsp/validate.jsp
JSPG0093E: Generated servlet error from file: /jsp/validate.jsp
C:\Program Files\IBM\WebSphere\AppServer61\profiles\AppSrv01\temp\denpswinaa3Node02\server1\WaitTreatment\WaitTreatment.war\jsp\_validate.java : 451 : Syntax error, 'for each' statements are only available if source level is 5.0
JSPG0091E: An error occurred at line: 278 in the file: /jsp/validate.jsp
JSPG0093E: Generated servlet error from file: /jsp/validate.jsp
C:\Program Files\IBM\WebSphere\AppServer61\profiles\AppSrv01\temp\denpswinaa3Node02\server1\WaitTreatment\WaitTreatment.war\jsp\_validate.java : 696 : The method setupProxy(SCESession, String) in the type Proxy is not applicable for the arguments ()
JSPG0091E: An error occurred at line: 329 in the file: /jsp/validate.jsp
JSPG0093E: Generated servlet error from file: /jsp/validate.jsp
C:\Program Files\IBM\WebSphere\AppServer61\profiles\AppSrv01\temp\denpswinaa3Node02\server1\WaitTreatment\WaitTreatment.war\jsp\_validate.java : 747 : com.avaya.sce.runtimecommon.SCERT.ASR_DISPLAY_DESKTOPMS cannot be resolved
JSPG0091E: An error occurred at line: 332 in the file: /jsp/validate.jsp
JSPG0093E: Generated servlet error from file: /jsp/validate.jsp
C:\Program Files\IBM\WebSphere\AppServer61\profiles\AppSrv01\temp\denpswinaa3Node0



Can someone please help me fix this?

Application calls for a transfer and provides the VDN for the same. The type of transfer is BLIND. So call goes out of Application and after sometime message is logged in apps logs of success. Seen below:
04/02/2010 12:24:46 INFO - zxxm2iXpGqpt7gx1vJlbgsG:/PCG_OutOfHours : Using SCESession zxxm2iXpGqpt7gx1vJlbgsG:/PCG_OutOfHours servlet : logSuccess
04/02/2010 12:24:46 INFO - zxxm2iXpGqpt7gx1vJlbgsG:/PCG_OutOfHours : Assigning [Exit] to [result]
04/02/2010 12:24:46 DEBUG - zxxm2iXpGqpt7gx1vJlbgsG:/PCG_OutOfHours : session id:FTWPLR1CAMPP01-2010035172345-18 | PCG_Transfer:logSuccess | ####### TRACE ########## Transfer Call OK.
--------------------------------
However in Session logs we see
@2010-02-04 12:24:42,281||FINEST|SessMgr|28556||******** Entering Call.cpp:957:TransferFailed|FTWPLR1CAMPP01####
@2010-02-04 12:24:42,281||FINEST|SessMgr|28556||******** Entering Session.cpp:980:TransferFailed|FTWPLR1CAMPP01####
----------------
and in AVB logs show below:
@2010-02-04 12:24:42,323||FINEST|VB|4203|Session=FTWPLR1CAMPP01-2010035172345-18|VXML_APP_ERROR
@2010-02-04 12:24:42,323||FINEST|VB|4203|Session=FTWPLR1CAMPP01-2010035172345-18|******** Leaving Utility.cpp:463:LogIPCMessage|FTWPLR1CAMPP01####
@2010-02-04 12:24:42,323|PAVB_03053|ERROR|VB|4203|Session=FTWPLR1CAMPP01-2010035172345-18|unexpected jump from a VoiceXML return element happened|FTWPLR1CAMPP01####
---------------------------------
I have checked in application code and everything looks.
Can someone please guide what could be the cause of above error seen in AVB & Session logs even though my application says it is a successful transfer?

Hello,
I am experience exact same issue with another customer.
The error seen in MPP logs is different though:
error.badfetch.http.404
Its happening intermittently at different times.

Hello all,
I am getting following error at customer's end when a web service is called for collecting data based on key. In this case key is account ID

Account ID:1983541
21/01/2010 10:58:16 DEBUG - CFlcOLw4SPCHFYlB3q7qrha:/PCG_OutOfHours : PolicyLookupWebServiceException catch : com.avaya.aps.sca.self.service.pcg.exceptions.ProgramFault: There was an error while sending the request: Internal Server Error [500]
21/01/2010 10:58:16 DEBUG - CFlcOLw4SPCHFYlB3q7qrha:/PCG_OutOfHours : PolicyLookupWebServiceException catch stack trace: [Ljava.lang.StackTraceElement;@59785978

StachTraceElement error comes when we use System.out.println(exception.getStacktrace()); somewhere instead of e.printStacktrace();? I checked the code and we are not using the println command and e.printStacttrace only is used.

Can someone please suggest other possible causes of it?

Yes, none of the files are playing with random feature.Its silence and then it moves to next node.. My prompt has barge-in, but it doesnt even let me enter any value (speech/DTMF) when call is on that node

If I change the behavior from random to standard than it is behaving even more confusing. If each prompt level has just one phrase to play than it works.. but if I change the prompt having 3 phrases at each level than it stops working...

I apologies, I should have been more clear with question! I hope this clarifies

Logs are:
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us" application="AppRoot?___DDSESSIONID=88E91C00D5E37F58F9AFBC288CF46688%3A%2FCL_Test">
2:<meta name="author" content="Avaya Dialog Designer"/>
3:<meta name="runtime-version" content="04.01.10.01"/>
4:<meta name="runtimecommon-version" content="04.01.10.01"/>
5:<meta name="copyright" content="Copyright (c) 2002-2008, Avaya"/>
6:<form id="CL_GetCustomerProblemInitialHandling_backup">
7:<block>
8:</block>
9:<var name="CL_InitialCallHandling_PP" expr="((Math.floor(Math.random()*100))%3)+1"/>
10:<property name="maxnbest" value="1"/>
11:<var name="nbest" expr="1"/>
12:<var name="CL_GetCustomerProblemInitialHandling_backup___value"/>
13:<var name="CL_GetCustomerProblemInitialHandling_backup___confidence"/>
14:<var name="CL_GetCustomerProblemInitialHandling_backup___utterance"/>
15:<var name="CL_GetCustomerProblemInitialHandling_backup___inputmode"/>
16:<var name="CL_GetCustomerProblemInitialHandling_backup___interpretation" expr="'undefined'"/>
17:<var name="CL_GetCustomerProblemInitialHandling_backup___TRADE"/>
18:<var name="CL_GetCustomerProblemInitialHandling_backup___SVCITEM"/>
19:<var name="CL_GetCustomerProblemInitialHandling_backup___SYMPTOM"/>
20:<var name="graminterp___CL_GetProblem" expr="'undefined'"/>
21:<field name="CL_GetCustomerProblemInitialHandling_backup" modal="false">
22:<prompt bargein="true" bargeintype="speech" timeout="8000ms" cond="CL_InitialCallHandling_PP == 1">
23:<audio src="http://148.147.228.76:8888/Claims_CustomAudios/CL_GetCustomerProblem_init2.wav"/>
24:<audio src="http://148.147.228.76:8888/Claims_CustomAudios/CL_GetCustomerProblem_init2.wav"/>
25:<audio src="http://148.147.228.76:8888/Claims_CustomAudios/CL_GetCustomerProblem_init5.wav"/>
26:</prompt>
27:<prompt bargein="true" bargeintype="speech" timeout="8000ms" cond="CL_InitialCallHandling_PP == 2">
28:<audio src="http://148.147.228.76:8888/Claims_CustomAudios/CL_GetCustomerProblem_init1.wav"/>
29:<audio src="http://148.147.228.76:8888/Claims_CustomAudios/CL_GetCustomerProblem_init2.wav"/>
30:<audio src="http://148.147.228.76:8888/Claims_CustomAudios/CL_GetCustomerProblem_init3.wav"/>
31:</prompt>
32:<prompt bargein="true" bargeintype="speech" timeout="8000ms" cond="CL_InitialCallHandling_PP == 3">
33:<audio src="http://148.147.228.76:8888/Claims_CustomAudios/CL_GetCustomerProblem_init2.wav"/>
34:<audio src="http://148.147.228.76:8888/Claims_CustomAudios/CL_GetCustomerProblem_init2.wav"/>
35:<audio src="http://148.147.228.76:8888/Claims_CustomAudios/CL_GetCustomerProblem_init6.wav"/>
36:</prompt>
37:<grammar mode="voice" xml:lang="en-us" maxage="0" weight="1.0" src="http://148.147.228.76:8888/Claims_Data/Grammars/CL_GetProblem.gram" type="application/x-swi-grammar"/>
38:<catch event="noinput">
39:<goto next="CL_GetCustomerProblemErrorCountCheck?___DDSESSIONID=88E91C00D5E37F58F9AFBC288CF46688%3A%2FCL_Test"/>
40:</catch>
41:<catch event="nomatch">
42:<goto next="CL_GetCustomerProblemTimeOutCountCheck?___DDSESSIONID=88E91C00D5E37F58F9AFBC288CF46688%3A%2FCL_Test"/>
43:</catch>
44:<filled>
45:<assign name="CL_GetCustomerProblemInitialHandling_backup___confidence" expr="getnbest('confidence', nbest)"/>
46:<assign name="CL_GetCustomerProblemInitialHandling_backup___utterance" expr="getnbest('utterance', nbest)"/>
47:<assign name="CL_GetCustomerProblemInitialHandling_backup___inputmode" expr="getnbest('inputmode', nbest)"/>
48:<assign name="CL_GetCustomerProblemInitialHandling_backup___TRADE" expr="getnbest('interpretation.TRADE', nbest)"/>
49:<assign name="CL_GetCustomerProblemInitialHandling_backup___SVCITEM" expr="getnbest('interpretation.SVCITEM', nbest)"/>
50:<assign name="CL_GetCustomerProblemInitialHandling_backup___SYMPTOM" expr="getnbest('interpretation.SYMPTOM', nbest)"/>
51:<if cond="CL_GetCustomerProblemInitialHandling_backup___inputmode == 'dtmf'">
52:<assign name="graminterp___CL_GetProblem" expr="CL_GetCustomerProblemInitialHandling_backup___TRADE + ' ' + CL_GetCustomerProblemInitialHandling_backup___SVCITEM + ' ' + CL_GetCustomerProblemInitialHandling_backup___SYMPTOM"/>
53:<if cond="containsUndefined(graminterp___CL_GetProblem) == false">
54: <assign name="CL_GetCustomerProblemInitialHandling_backup___interpretation" expr="graminterp___CL_GetProblem"/>
55:</if>
56:<else/>
57: <assign name="CL_GetCustomerProblemInitialHandling_backup___interpretation" expr="getnbest('interpretation.cxtag', nbest)"/>
58:</if>
59:<if cond="startswith(CL_GetCustomerProblemInitialHandling_backup___interpretation, 'undefined') == true ">
60: <assign name="CL_GetCustomerProblemInitialHandling_backup___interpretation" expr="getnbest('interpretation', nbest)"/>
61:</if>
62:<assign name="CL_GetCustomerProblemInitialHandling_backup___value" expr="CL_GetCustomerProblemInitialHandling_backup___interpretation"/>
63:</filled>
64:</field>
65:<block>
66:<submit next="CL_setConfidenceInitial?___DDSESSIONID=88E91C00D5E37F58F9AFBC288CF46688%3A%2FCL_Test" namelist="CL_GetCustomerProblemInitialHandling_backup___value CL_GetCustomerProblemInitialHandling_backup___confidence CL_GetCustomerProblemInitialHandling_backup___utterance CL_GetCustomerProblemInitialHandling_backup___inputmode CL_GetCustomerProblemInitialHandling_backup___interpretation CL_GetCustomerProblemInitialHandling_backup___TRADE CL_GetCustomerProblemInitialHandling_backup___SVCITEM CL_GetCustomerProblemInitialHandling_backup___SYMPTOM" method="post"/>
67:</block>
68:</form>
69:</vxml>
70:

Hello All,
I am trying to use random feature to play some wav files on a PnC node for my application.
As per trace log, system is setting correct wav files and grammar and they are reachable also through the URL being set. Trace log has NO errors and still none of the wav files are played
MPP is not generating any transaction logs so i am not sure if it is failing from there.
Below are the vxml log explaining the behavior, can someone help??

Hello All,
I am getting below error each time I try to generate an application on my DD..
"The content of elements must consist of well-formed character data or markup"

I cannot even clean the project..

Can someone please guide on what to do to resolve the issue?

Thanks,
Ankita