Dear Wilson,


As last informed, i don't have any source file or war file of the external apps, i just can call that URL to launch the call flow.

Import it as a module cannot be work, so hope you can guide me how to use servlet to lauch an external vxml apps.
Thank you so much!

Dear Wilson,


The problem is i don't have the source code of external app and the external app is not done by OD.

Can you provide me any doc or sample code that is using servlet to call a vxml app.

Thank you so much!

Hi,


I would like to call a vxml application with URL below:

Eg. https://cfserver:29290/cf/Startcall?BrowserName=AVP&AgentID=1234&LANG=EN

where the AgentID & Language value are collected by my VXML Application in DD.


My question is how should i call this URL and passing in the parameter from my vxml application? Or i must create another application like CCXML to trigger it?

Please advise.
Thank you!

Hi,


I have deployed a simple IVR call flow to my production server which will play a Greeting announcement then followed by a main menu selection. However, the main menu announcement cannot be prompt and always is silence.

I have tried to deploy the call flow to the other tomcat server and it's working fine.

Any idea?

Below is my trace log:


15/08/2013 17:23:51:053 INFO - 3EC9524A6E5382BB818BF40D9DB782C4:/Test : HTTP Session lost removing SCESession 3EC9524A6E5382BB818BF40D9DB782C4
15/08/2013 17:23:51:053 INFO - 3EC9524A6E5382BB818BF40D9DB782C4:/Test : SCESession Removed
15/08/2013 17:23:51:053 DEBUG - 3EC9524A6E5382BB818BF40D9DB782C4:/Test : Removing 1 session stack frames.
15/08/2013 17:23:51:053 INFO - 3EC9524A6E5382BB818BF40D9DB782C4:/Test : ** Popped Stack Frame [/Test]
15/08/2013 17:24:03:941 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : SCESession bound to HttpSession 4466D0727E19F9BD21D04D3289A7D427
15/08/2013 17:24:03:942 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Browser Version 2.1.4, terminationURL enabled : true
15/08/2013 17:24:03:942 DEBUG - 4466D0727E19F9BD21D04D3289A7D427:/Test : PlatformParams:getPlatformParams: __VPVarGlobalDate is 1373638849552
15/08/2013 17:24:03:942 DEBUG - 4466D0727E19F9BD21D04D3289A7D427:/Test : PlatformParams:getPlatformParams:Timestamp is 07/12/13 22:20:49
15/08/2013 17:24:03:942 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Using SCESession 4466D0727E19F9BD21D04D3289A7D427:/Test servlet : Start
15/08/2013 17:24:03:945 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : ** Pushed Stack Frame [/Test]
15/08/2013 17:24:03:945 DEBUG - 4466D0727E19F9BD21D04D3289A7D427:/Test : Creating variable [FilePath] from factory [com.avaya.vp.admin.variables.runtime.AdminVariableFactory]
15/08/2013 17:24:03:945 DEBUG - 4466D0727E19F9BD21D04D3289A7D427:/Test : Admin SimpleVariable:getSimpleVariable(): return admin simple variable - FilePath
15/08/2013 17:24:03:945 DEBUG - 4466D0727E19F9BD21D04D3289A7D427:/Test : Not able to save posted variable information [__VPVarAppURL]
15/08/2013 17:24:03:945 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :session___sessionid to complex: session:sessionid as [DR1EPMS002-2013227092449-10]
15/08/2013 17:24:03:946 DEBUG - 4466D0727E19F9BD21D04D3289A7D427:/Test : Not able to save posted variable information [__VPVarGlobalDate]
15/08/2013 17:24:03:946 DEBUG - 4466D0727E19F9BD21D04D3289A7D427:/Test : Not able to save posted variable information [__VPmaxbackuplogfiles]
15/08/2013 17:24:03:946 DEBUG - 4466D0727E19F9BD21D04D3289A7D427:/Test : Not able to save posted variable information [__VPappname]
15/08/2013 17:24:03:946 DEBUG - 4466D0727E19F9BD21D04D3289A7D427:/Test : Not able to save posted variable information [__VPloglevel]
15/08/2013 17:24:03:946 DEBUG - 4466D0727E19F9BD21D04D3289A7D427:/Test : Not able to save posted variable information [__VPvpms]
15/08/2013 17:24:03:946 DEBUG - 4466D0727E19F9BD21D04D3289A7D427:/Test : Not able to save posted variable information [__VPbreadcrumb]
15/08/2013 17:24:03:946 DEBUG - 4466D0727E19F9BD21D04D3289A7D427:/Test : Not able to save posted variable information [__VPVarAppDate]
15/08/2013 17:24:03:946 DEBUG - 4466D0727E19F9BD21D04D3289A7D427:/Test : Not able to save posted variable information [__VPappvars]
15/08/2013 17:24:03:947 DEBUG - 4466D0727E19F9BD21D04D3289A7D427:/Test : Not able to save posted variable information [__VPlogname]
15/08/2013 17:24:03:947 DEBUG - 4466D0727E19F9BD21D04D3289A7D427:/Test : Not able to save posted variable information [__VPlogpassword]
15/08/2013 17:24:03:947 DEBUG - 4466D0727E19F9BD21D04D3289A7D427:/Test : Not able to save posted variable information [__VPapplog]
15/08/2013 17:24:03:947 DEBUG - 4466D0727E19F9BD21D04D3289A7D427:/Test : Not able to save posted variable information [__VPapploggingurl]
15/08/2013 17:24:03:948 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : runtime_platform : Experience Portal
15/08/2013 17:24:03:948 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : runtime_asr : Desktop Microsoft Speech SAPI
15/08/2013 17:24:03:950 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : MessageType is speech
15/08/2013 17:24:03:950 DEBUG - 4466D0727E19F9BD21D04D3289A7D427:/Test : Initializer:applicationStarted:Initializing admin variables...
15/08/2013 17:24:03:950 DEBUG - 4466D0727E19F9BD21D04D3289A7D427:/Test : Initializer:applicationStarted:__VPVarAppDate is 1376557286148
15/08/2013 17:24:03:950 DEBUG - 4466D0727E19F9BD21D04D3289A7D427:/Test : Initializer:applicationStarted:Timestamp is 08/15/13 17:01:26
15/08/2013 17:24:03:950 DEBUG - 4466D0727E19F9BD21D04D3289A7D427:/Test : Initializer:applicationStarted:Appname is Test
15/08/2013 17:24:03:951 DEBUG - 4466D0727E19F9BD21D04D3289A7D427:/Test : *** Reply for [/Test/Start] ***
15/08/2013 17:24:03:952 DEBUG - 4466D0727E19F9BD21D04D3289A7D427:/Test : 0:<?xml version="1.0" encoding="UTF-8"?>
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">
2:<meta name="author" content="Avaya Aura Orchestration Designer"/>
3:<meta name="runtime-version" content="06.00.10.02"/>
4:<meta name="runtimecommon-version" content="06.00.10.02"/>
5:<meta name="copyright" content="Copyright (c) 2002-2011, Avaya"/>
6:<script>
7:function getnbest( item, nbest ) {
8: var len = application.lastresult$.length;
9: var result = "";
10:
11: if ( len &gt; nbest) {
12: len = nbest;
13: }
14: for (var i = 0; i &lt; len; i++) {
15: if (i &gt; 0) {
16: result += " |";
17: }
18: var temp = "application.lastresult$[" + i + "]." + item;
19: result += extractprops( "", eval(temp));
20: }
21: return result;
22:}
23:
24:function getnbestnmni( item, nbest ) {
25: var len = application.lastresult$.length;
26: var result = "";
27:
28: if ( len &gt; nbest) {
29: len = nbest;
30: }
31: for (var i = 0; i &lt; len; i++) {
32: if (i &gt; 0) {
33: result += " |";
34: }
35: result += item;
36: }
37: return result;
38:}
39:
40:function extractprops ( parent, obj ) {
41: var prop, name, result = "";
42: var count = 1;
43: if ( typeof ( obj ) == "object" ) {
44: for ( prop in obj ) {
45: name = parent + prop;
46: if ( typeof ( obj [ prop ] ) == "object" ) {
47: result += extractprops( name+".", obj [ prop ] );
48: } else {
49: if (count == 1) {
50: result = obj [ prop ];
51: } else {
52: result += " " + obj [ prop ];
53: }
54: }
55: count = count + 1;
56: }
57: } else {
58: if (obj == undefined ) {
59: result += "undefined";
60: } else {
61: result += obj;
62: }
63: }
64: return result;
65:}
66:
67:function startswith ( value, startwith ) {
68: var index;
69: index = value.indexOf(startwith, 0);
70: if ( index == 0 ) {
71: return true;
72: } else {
73: return false;
74: }
75:}
76:
77:function containsUndefined ( value ) {
78: var index;
79: index = value.indexOf('undefined', 0);
80: if ( index == -1 ) {
81: return false;
82: } else {
83: return true;
84: }
85:}
86:
87:</script>
88:<script>
89:function objectToString( obj ) {
90: try {
91: var result = "";
92: result += getobjectprops( "", obj);
93: if (result.charAt(0) == '|' ) {
94: result = result.substring(1);
95: }
96: } catch (errMsg) {
97: return("undefined");
98: }
99: return result;
100:}
101:
102:function getobjectprops ( parent, obj ) {
103: var prop, name, result = "";
104: if ( typeof ( obj ) == "object" ) {
105: for ( prop in obj ) {
106: name = parent + prop;
107: if ( typeof ( obj [ prop ] ) == "object" ) {
108: result += extractprops( name+".", obj [ prop ] );
109: } else {
110: result += "|" + obj [ prop ];
111: }
112: }
113: } else {
114: if (obj == undefined ) {
115: result += "undefined";
116: } else {
117: result += obj;
118: }
119: }
120: return result;
121:}
122:</script>
123:<var name="_avayaExitReason" expr="''"/>
124:<var name="_avayaExitInfo1" expr="''"/>
125:<var name="_avayaExitInfo2" expr="''"/>
126:<var name="_avayaExitCustomerId" expr="''"/>
127:<var name="_avayaExitPreferredPath" expr="'1'"/>
128:<var name="_avayaExitTopic" expr="''"/>
129:<var name="_avayaNoinputCounter" expr="0"/>
130:<var name="_avayaNomatchCounter" expr="0"/>
131:<meta name="marker" content="Avaya Aura Orchestration Designer Root End"/>
132:<form id="Start">
133:<script>
134:function getArray( arrayName, item ) {
135: try {
136: var len = eval( arrayName +'.length;');
137: var result = "";
138:
139: for (var i = 0; i &lt; len; i++) {
140: if (i &gt; 0) {
141: result += " |";
142: }
143: var temp = arrayName + "[" + i + "]." + item;
144: result += eval(temp);
145: }
146: return result;
147: } catch (errMsg) {
148: return('unknown');
149: }
150:}
151:function getRedirect( item ) {
152: return(getArray('session.connection.redirect', item));
153:}
154:function getShareduui( item ) {
155: return(getArray('session.avaya.uui.shared', item));
156:}
157:function getScriptItem( item ) {
158: try {
159: var result = "";
160: result += eval(item);
161: return result;
162: } catch (errMsg) {
163: return('unknown');
164: }
165:}
166:function getSIPCallID() {
167: try {
168: var protocol = getScriptItem( 'session.connection.protocol.name' );
169: if ( protocol == 'sip' || protocol == 'SIP' ) {
170: var temp = getScriptItem( 'session.connection.protocol.sip.callid' );
171: return(temp);
172: } else {
173: return('unknown');
174: }
175: } catch (errMsg) {
176: return('unknown');
177: }
178:}
179:</script>
180:<var name="session___aai" expr="getScriptItem( 'session.connection.aai' )"/>
181:<var name="session___ani" expr="getScriptItem( 'session.connection.remote.uri' )"/>
182:<var name="session___dnis" expr="getScriptItem( 'session.connection.local.uri' )"/>
183:<var name="session___protocolname" expr="getScriptItem( 'session.connection.protocol.name' )"/>
184:<var name="session___protocolversion" expr="getScriptItem( 'session.connection.protocol.version' )"/>
185:<var name="session___uui" expr="getScriptItem( 'session.avaya.telephone.uui' )"/>
186:<var name="session___calltag" expr="getScriptItem( 'session.avaya.telephone.callid' )"/>
187:<var name="session___channel" expr="getScriptItem( 'session.avaya.telephone.called_extension' )"/>
188:<var name="session___vpcalledextension" expr="getScriptItem( 'session.avaya.telephone.called_extension' )"/>
189:<var name="session___vpcoveragereason" expr="getScriptItem( 'session.avaya.telephone.coverage_reason' )"/>
190:<var name="session___vpcoveragetype" expr="getScriptItem( 'session.avaya.telephone.coverage_type' )"/>
191:<var name="session___vprdnis" expr="getScriptItem( 'session.avaya.telephone.rdnis' )"/>
192:<var name="redirectinfo___uri" expr="getRedirect('uri')"/>
193:<var name="redirectinfo___presentationinfo" expr="getRedirect('pi')"/>
194:<var name="redirectinfo___screeninginfo" expr="getRedirect('si')"/>
195:<var name="redirectinfo___reason" expr="getRedirect('reason')"/>
196:<var name="session___sharedmode" expr="getScriptItem( 'session.avaya.uui.mode' )"/>
197:<var name="shareduui___id" expr="getShareduui('id')"/>
198:<var name="shareduui___value" expr="getShareduui('value')"/>
199:<var name="session___sessionlabel" expr="getScriptItem( 'session.avaya.ucid' )"/>
200:<var name="_sipcallid" expr="getSIPCallID()"/>
201:<var name="session___mediatype" expr="getScriptItem( 'session.connection.protocol.sip.media[1].type' )"/>
202:<var name="session___videoenabled" expr="getScriptItem( 'session.connection.video.enabled' )"/>
203:<var name="session___videocodec" expr="getScriptItem( 'session.connection.video.codec' )"/>
204:<var name="session___videoformat" expr="getScriptItem( 'session.connection.video.format' )"/>
205:<var name="session___videowidth" expr="getScriptItem( 'session.connection.video.width' )"/>
206:<var name="session___videoheight" expr="getScriptItem( 'session.connection.video.height' )"/>
207:<var name="session___videofps" expr="getScriptItem( 'session.connection.video.fps' )"/>
208:<var name="session___videobitrate" expr="getScriptItem( 'session.connection.video.bitrate' )"/>
209:<var name="session___videonearfmtp" expr="getScriptItem( 'session.connection.video.nearfmtp' )"/>
210:<var name="session___videofarfmtp" expr="getScriptItem( 'session.connection.video.farfmtp' )"/>
211:<var name="session___ucid" expr="getScriptItem( 'session.avaya.ucid' )"/>
212:<var name="session___conversefirst" expr="'unknown'"/>
213:<var name="session___conversesecond" expr="'unknown'"/>
214:<block>
215:<submit next="Greeting?___DDSESSIONID=4466D0727E19F9BD21D04D3289A7D427%3A%2FTest" namelist="session___aai session___ani session___dnis session___protocolname session___protocolversion session___uui session___calltag session___channel session___vpcalledextension session___vpcoveragereason session___vpcoveragetype session___vprdnis redirectinfo___uri redirectinfo___presentationinfo redirectinfo___screeninginfo redirectinfo___reason session___sharedmode shareduui___id shareduui___value session___sessionlabel _sipcallid session___mediatype session___videoenabled session___videocodec session___videoformat session___videowidth session___videoheight session___videofps session___videobitrate session___videonearfmtp session___videofarfmtp session___ucid session___conversefirst session___conversesecond" method="post"/>
216:</block>
217:</form>
218:</vxml>
219:

15/08/2013 17:24:04:215 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Using SCESession 4466D0727E19F9BD21D04D3289A7D427:/Test servlet : Greeting
15/08/2013 17:24:04:216 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :session___videofps to complex: session:videofps as [unknown]
15/08/2013 17:24:04:216 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :session___protocolname to complex: session:protocolname as [sip]
15/08/2013 17:24:04:216 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :session___vprdnis to complex: session:vprdnis as []
15/08/2013 17:24:04:216 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :session___vpcoveragereason to complex: session:vpcoveragereason as []
15/08/2013 17:24:04:216 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :session___videocodec to complex: session:videocodec as [unknown]
15/08/2013 17:24:04:216 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :session___videobitrate to complex: session:videobitrate as [unknown]
15/08/2013 17:24:04:216 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :session___protocolversion to complex: session:protocolversion as [2.0]
15/08/2013 17:24:04:216 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :session___channel to complex: session:channel as []
15/08/2013 17:24:04:217 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :session___videonearfmtp to complex: session:videonearfmtp as [unknown]
15/08/2013 17:24:04:217 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :session___uui to complex: session:uui as [PD,00;FA,000111E2520C9EAC]
15/08/2013 17:24:04:217 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :session___aai to complex: session:aai as [PD,00;FA,000111E2520C9EAC]
15/08/2013 17:24:04:217 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :session___calltag to complex: session:calltag as [DR1EPMS002-DR1SMGR-1-2013227092449]
15/08/2013 17:24:04:217 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :redirectinfo___uri to complex: redirectinfo:uri as []
15/08/2013 17:24:04:217 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :session___ucid to complex: session:ucid as [00001045781376558764]
15/08/2013 17:24:04:217 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :session___videoformat to complex: session:videoformat as [unknown]
15/08/2013 17:24:04:217 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :session___vpcalledextension to complex: session:vpcalledextension as []
15/08/2013 17:24:04:217 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :session___videowidth to complex: session:videowidth as [unknown]
15/08/2013 17:24:04:218 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :session___videoenabled to complex: session:videoenabled as [unknown]
15/08/2013 17:24:04:218 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :session___videofarfmtp to complex: session:videofarfmtp as [unknown]
15/08/2013 17:24:04:218 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :_sipcallid to simple: _sipcallid as [801ed514d010e31f76851f7a5ee00]
15/08/2013 17:24:04:218 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :session___ani to complex: session:ani as [+4301]
15/08/2013 17:24:04:218 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :session___sessionlabel to complex: session:sessionlabel as [00001045781376558764]
15/08/2013 17:24:04:218 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :session___dnis to complex: session:dnis as [1302]
15/08/2013 17:24:04:218 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :session___videoheight to complex: session:videoheight as [unknown]
15/08/2013 17:24:04:218 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :redirectinfo___reason to complex: redirectinfo:reason as []
15/08/2013 17:24:04:218 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :redirectinfo___screeninginfo to complex: redirectinfo:screeninginfo as []
15/08/2013 17:24:04:218 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :redirectinfo___presentationinfo to complex: redirectinfo:presentationinfo as []
15/08/2013 17:24:04:219 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :session___sharedmode to complex: session:sharedmode as [shared]
15/08/2013 17:24:04:219 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :session___mediatype to complex: session:mediatype as [unknown]
15/08/2013 17:24:04:219 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :shareduui___value to complex: shareduui:value as [00 |000111E2520C9EAC]
15/08/2013 17:24:04:219 DEBUG - 4466D0727E19F9BD21D04D3289A7D427:/Test : Collection Mismatch, going bigger, New size is:2
15/08/2013 17:24:04:219 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :complex: shareduui:value[1] as [00]
15/08/2013 17:24:04:219 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :complex: shareduui:value[2] as [000111E2520C9EAC]
15/08/2013 17:24:04:219 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :session___vpcoveragetype to complex: session:vpcoveragetype as []
15/08/2013 17:24:04:219 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :shareduui___id to complex: shareduui:id as [PD |FA]
15/08/2013 17:24:04:219 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :complex: shareduui:id[1] as [PD]
15/08/2013 17:24:04:219 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Storing :complex: shareduui:id[2] as [FA]
15/08/2013 17:24:04:220 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Setting session:sessionlabel to ucid->00001045781376558764
15/08/2013 17:24:04:220 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Setting session:ucid to ucid->00001045781376558764
15/08/2013 17:24:04:221 DEBUG - 4466D0727E19F9BD21D04D3289A7D427:/Test : *** Reply for [/Test/Greeting] ***
15/08/2013 17:24:04:221 DEBUG - 4466D0727E19F9BD21D04D3289A7D427:/Test : 0:<?xml version="1.0" encoding="UTF-8"?>
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">
2:<meta name="author" content="Avaya Aura Orchestration Designer"/>
3:<meta name="runtime-version" content="06.00.10.02"/>
4:<meta name="runtimecommon-version" content="06.00.10.02"/>
5:<meta name="copyright" content="Copyright (c) 2002-2011, Avaya"/>
6:<form id="Greeting">
7:<block>
8:<prompt bargein="true" bargeintype="speech" timeout="5000ms">
9:<audio src="http://10.202.214.114:7080/Test/data/english/phrases/Greeting.wav"/>
10:</prompt>
11:</block>
12:<catch event="connection.disconnect">
13:<var name="null___noinputcount" expr="try {_avayaNoinputCounter} catch (errMsg) {'0'}"/>
14:<var name="null___nomatchcount" expr="try {_avayaNomatchCounter} catch (errMsg) {'0'}"/>
15:<goto next="AvayaDefaultDisconnectHandler?___DDSESSIONID=4466D0727E19F9BD21D04D3289A7D427%3A%2FTest"/>
16:</catch>
17:<block>
18:<submit next="MainMenu?___DDSESSIONID=4466D0727E19F9BD21D04D3289A7D427%3A%2FTest"/>
19:</block>
20:</form>
21:</vxml>
22:

15/08/2013 17:24:05:837 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Using SCESession 4466D0727E19F9BD21D04D3289A7D427:/Test servlet : MainMenu
15/08/2013 17:24:05:839 DEBUG - 4466D0727E19F9BD21D04D3289A7D427:/Test : *** Reply for [/Test/MainMenu] ***
15/08/2013 17:24:05:839 DEBUG - 4466D0727E19F9BD21D04D3289A7D427:/Test : 0:<?xml version="1.0" encoding="UTF-8"?>
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">
2:<meta name="author" content="Avaya Aura Orchestration Designer"/>
3:<meta name="runtime-version" content="06.00.10.02"/>
4:<meta name="runtimecommon-version" content="06.00.10.02"/>
5:<meta name="copyright" content="Copyright (c) 2002-2011, Avaya"/>
6:<property name="fetchaudio" value="http://10.202.214.114:7080/Test/data/ddfetchAudio.wav" />
7:<form id="MainMenu">
8:<block>
9:<prompt bargein="true" bargeintype="speech" timeout="5000ms">
10:<audio src="http://10.202.214.114:7080/Test/data/english/phrases/MainMenu.wav"/>
11:</prompt>
12:</block>
13:<catch event="connection.disconnect">
14:<var name="null___noinputcount" expr="try {_avayaNoinputCounter} catch (errMsg) {'0'}"/>
15:<var name="null___nomatchcount" expr="try {_avayaNomatchCounter} catch (errMsg) {'0'}"/>
16:<goto next="AvayaDefaultDisconnectHandler?___DDSESSIONID=4466D0727E19F9BD21D04D3289A7D427%3A%2FTest"/>
17:</catch>
18:<block>
19:<submit next="Return?___DDSESSIONID=4466D0727E19F9BD21D04D3289A7D427%3A%2FTest"/>
20:</block>
21:</form>
22:</vxml>
23:

15/08/2013 17:24:43:809 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Using SCESession 4466D0727E19F9BD21D04D3289A7D427:/Test servlet : Return
15/08/2013 17:24:43:812 DEBUG - 4466D0727E19F9BD21D04D3289A7D427:/Test : *** Reply for [/Test/Return] ***
15/08/2013 17:24:43:813 DEBUG - 4466D0727E19F9BD21D04D3289A7D427:/Test : 0:<?xml version="1.0" encoding="UTF-8"?>
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">
2:<meta name="author" content="Avaya Aura Orchestration Designer"/>
3:<meta name="runtime-version" content="06.00.10.02"/>
4:<meta name="runtimecommon-version" content="06.00.10.02"/>
5:<meta name="copyright" content="Copyright (c) 2002-2011, Avaya"/>
6:<var name="_avayaExitReason" expr="''"/>
7:<var name="_avayaExitInfo1" expr="''"/>
8:<var name="_avayaExitInfo2" expr="''"/>
9:<var name="_avayaExitCustomerId" expr="''"/>
10:<var name="_avayaExitPreferredPath" expr="'1'"/>
11:<var name="_avayaExitTopic" expr="''"/>
12:<form id="Return">
13:<block>
14:<exit namelist="_avayaExitReason _avayaExitInfo1 _avayaExitInfo2 _avayaExitCustomerId _avayaExitPreferredPath _avayaExitTopic"/>
15:</block>
16:</form>
17:</vxml>
18:

15/08/2013 17:24:43:819 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Removing session from AvayaSessionTermination Servlet
15/08/2013 17:24:43:820 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : Termination URL reply : <?xml version="1.0" encoding="UTF-8"?>
<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">
</vxml>

15/08/2013 17:24:43:820 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : HTTP Session lost removing SCESession 4466D0727E19F9BD21D04D3289A7D427
15/08/2013 17:24:43:820 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : SCESession Removed
15/08/2013 17:24:43:821 DEBUG - 4466D0727E19F9BD21D04D3289A7D427:/Test : Removing 1 session stack frames.
15/08/2013 17:24:43:821 INFO - 4466D0727E19F9BD21D04D3289A7D427:/Test : ** Popped Stack Frame [/Test]

Hi,

I have created a AACC Call Flow which will collect digits from the caller and then replay the collected digits with different language. However, i didn't have Contact Center Voice Service on Avaya CallPilot. and the Play Prompt option is always disable. Any solution for me to handle multi language prompt?
Please advise. Urgent!!!

Hi, i'm facing the same problem. anyone can help? urgent!!!

Hi,

I have created a simple ASR Speech Application to test with my ASR Server. The call flow is tested ok in simulator environment. However when i deploy it to actual environment, it not working at all. So i would like to know is there any ASR Dev Guide or Installation guide documents for me to reference like "Getting start with ASR Speech Application" and "How to implement or configure ASR Parameter in AAEP Server"?

Thank you so much!

ok. Thanks!

Hi,

I would like to know is there anyway we can send out an email alert to customer when the IVR Call Flow is facing AESConnector Link Down or DB Connection Down? Can the AAEP's SNMP Traps Configured to trigger the CTI Service Down?

Please advise!
Thank you!

Hi,

I would like to create a DD Call Flow which will dial a number Eg. *4012341 where *40 is the Feature Access Code (FAC), 1234 is the announcement node and 1 is the record command in PABX to record a message. I tried to do it using blind transfer node in DD Call Flow, however it didn't work.

Is there any sample call flow i can reference?
Can DD call flow transfer the call via FAC like that?
Please advise!

Hi,

I have created a DD call flow which will route the call to PABX backup flow when it detect the ic connector error as below. However after sometimes (~ 2 hours), the tomcat seem like cannot sustain and coz the tomcat service down.


May i know is there any limitation of tomcat service or do you have any suggestion for me to prevent this issue happen again? Please advise.

Thanks!



25/04/2012 12:03:21:506 DEBUG - 434D9F63A3E74961C1F025C55A0CB006:/Card : CTICommand.setCallInfoVariableValues: Calling # (ANI) 045821797
25/04/2012 12:03:21:506 DEBUG - 434D9F63A3E74961C1F025C55A0CB006:/Card : CTICommand.setCallInfoVariableValues: Called # (DNIS) 5547
25/04/2012 12:03:21:506 DEBUG - 434D9F63A3E74961C1F025C55A0CB006:/Card : CTICommand.setCallInfoVariableValues: Ext 71419
25/04/2012 12:03:21:506 DEBUG - 434D9F63A3E74961C1F025C55A0CB006:/Card : CTICommand.setCallInfoVariableValues: UCID 00001147591335326604
25/04/2012 12:03:21:506 DEBUG - 434D9F63A3E74961C1F025C55A0CB006:/Card : CTICommand.setCallInfoVariableValues: UUI
25/04/2012 12:03:21:506 DEBUG - 434D9F63A3E74961C1F025C55A0CB006:/Card : CTICommand.setCallInfoVariableValues: State established
25/04/2012 12:03:21:506 DEBUG - 434D9F63A3E74961C1F025C55A0CB006:/Card : ICCommand.execute: setting session cookie to 434D9F63A3E74961C1F025C55A0CB006:/Card
25/04/2012 12:03:21:522 INFO - 434D9F63A3E74961C1F025C55A0CB006:/Card : VOX response: VOX.newcall.response("Channel not currently controlled by VESP")
25/04/2012 12:03:21:522 INFO - 434D9F63A3E74961C1F025C55A0CB006:/Card : Capturing exception [com.avaya.sce.runtimecommon.SCERuntimeException]. Message [ICNewCall:"Channel not currently controlled by VESP"]
25/04/2012 12:03:21:522 INFO - 434D9F63A3E74961C1F025C55A0CB006:/Card : Capturing exception [com.avaya.sce.runtimecommon.SCERuntimeException]. Message [Error loading PluggableConnectorInitialize class [com.avaya.sce.runtime.connectivity.ic.pdc.ICConnectorInit] for initialVariablesPosted com.avaya.sce.runtimecommon.SCERuntimeException: ICNewCall:"Channel not currently controlled by VESP"
**** Root Cause
com.avaya.sce.runtimecommon.SCERuntimeException: ICNewCall:"Channel not currently controlled by VESP"



25/04/2012 12:03:47:480 DEBUG - C22CDF3C63A6FE4A6E43B1496958B481:/Card : CTICommand.setCallInfoVariableValues: Call ID 14879
25/04/2012 12:03:47:480 DEBUG - C22CDF3C63A6FE4A6E43B1496958B481:/Card : CTICommand.setCallInfoVariableValues: Calling # (ANI) 066511718
25/04/2012 12:03:47:480 DEBUG - C22CDF3C63A6FE4A6E43B1496958B481:/Card : CTICommand.setCallInfoVariableValues: Called # (DNIS) 5548
25/04/2012 12:03:47:480 DEBUG - C22CDF3C63A6FE4A6E43B1496958B481:/Card : CTICommand.setCallInfoVariableValues: Ext 71436
25/04/2012 12:03:47:480 DEBUG - C22CDF3C63A6FE4A6E43B1496958B481:/Card : CTICommand.setCallInfoVariableValues: UCID 00001148791335326630
25/04/2012 12:03:47:480 DEBUG - C22CDF3C63A6FE4A6E43B1496958B481:/Card : CTICommand.setCallInfoVariableValues: UUI
25/04/2012 12:03:47:480 DEBUG - C22CDF3C63A6FE4A6E43B1496958B481:/Card : CTICommand.setCallInfoVariableValues: State established
25/04/2012 12:03:47:480 DEBUG - C22CDF3C63A6FE4A6E43B1496958B481:/Card : ICCommand.execute: setting session cookie to C22CDF3C63A6FE4A6E43B1496958B481:/Card
25/04/2012 12:03:47:574 INFO - 917431DDCFB24AF4622A28E6E82B4AFE:/Card : VOX response: VOX.newcall.response("Channel not currently controlled by VESP")
25/04/2012 12:03:47:574 INFO - 917431DDCFB24AF4622A28E6E82B4AFE:/Card : Capturing exception [com.avaya.sce.runtimecommon.SCERuntimeException]. Message [ICNewCall:"Channel not currently controlled by VESP"]
25/04/2012 12:03:47:574 INFO - C22CDF3C63A6FE4A6E43B1496958B481:/Card : VOX response: VOX.newcall.response("Channel not currently controlled by VESP")
25/04/2012 12:03:47:574 INFO - C22CDF3C63A6FE4A6E43B1496958B481:/Card : Capturing exception [com.avaya.sce.runtimecommon.SCERuntimeException]. Message [ICNewCall:"Channel not currently controlled by VESP"]
25/04/2012 12:03:47:574 INFO - 917431DDCFB24AF4622A28E6E82B4AFE:/Card : Capturing exception [com.avaya.sce.runtimecommon.SCERuntimeException]. Message [Error loading PluggableConnectorInitialize class [com.avaya.sce.runtime.connectivity.ic.pdc.ICConnectorInit] for initialVariablesPosted com.avaya.sce.runtimecommon.SCERuntimeException: ICNewCall:"Channel not currently controlled by VESP"
**** Root Cause
com.avaya.sce.runtimecommon.SCERuntimeException: ICNewCall:"Channel not currently controlled by VESP"

Thanks for your advise!

Hi,

I have created a DD application which will play a dynamic voice file in tomcat server via URL as below:

Eg. http://localhost:7080/Voice/Greeting.wav

and it tested ok in my local Desktop.

However, when i deployed it to VP Server, it not function anymore.

My problem is i cannot change the 'localhost' to static IP because i have setup the failover scenario for Apps Server and the IP address will be changed.

Please advise!

Hi Neil,

I'm facing a CTI transfer issue where CTI connector unable to retrieve the hold call after a consultation call transferred failure.

FYI, I have set the max ring to 5 and the browser's fetch time out to 35 seconds but still cannot resolve the problem. Even i changed the max ring to 2 only, the same error still happen.

Below is the trace that i captured:

Application Log:
09/05/2011 14:23:23:697 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : PlatformParams: get parameter|value - __VPLicenseServerURL|https://10.21.150.181:8443/WebLM/LicenseServer
09/05/2011 14:23:23:697 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Using SCESession F55A637A00C2B821D7F066279CE05759:/TferCall servlet : Start
09/05/2011 14:23:23:728 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : ** Pushed Stack Frame [/TferCall]
09/05/2011 14:23:23:744 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : Not able to save posted variable information [__VPlogpassword]
09/05/2011 14:23:23:744 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : Not able to save posted variable information [__VPVarAppDate]
09/05/2011 14:23:23:744 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : Not able to save posted variable information [__VPappname]
09/05/2011 14:23:23:744 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : Not able to save posted variable information [__VPapplog]
09/05/2011 14:23:23:744 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :session___sessionid to complex: session:sessionid as [C150CYG183-2011129063658-5]
09/05/2011 14:23:23:759 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : Not able to save posted variable information [__VPbreadcrumb]
09/05/2011 14:23:23:759 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : Not able to save posted variable information [__VPmaxbackuplogfiles]
09/05/2011 14:23:23:759 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : Not able to save posted variable information [__VPvpms]
09/05/2011 14:23:23:759 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : Not able to save posted variable information [__VPloglevel]
09/05/2011 14:23:23:759 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : Not able to save posted variable information [__VPVarAppURL]
09/05/2011 14:23:23:759 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : Not able to save posted variable information [__VPapploggingurl]
09/05/2011 14:23:23:759 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : Not able to save posted variable information [__VPVarGlobalDate]
09/05/2011 14:23:23:759 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : Not able to save posted variable information [__VPlogname]
09/05/2011 14:23:23:759 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : Not able to save posted variable information [__VPappvars]
09/05/2011 14:23:23:759 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : runtime_platform : Voice Portal
09/05/2011 14:23:23:759 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : runtime_asr : Desktop Microsoft Speech SAPI
09/05/2011 14:23:23:759 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : Acquiring initial License
09/05/2011 14:23:23:759 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Acquiring Avaya Platform runtime license
09/05/2011 14:23:23:822 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Runtime :true
09/05/2011 14:23:23:822 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : IC :true
09/05/2011 14:23:23:822 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : CTI :true
09/05/2011 14:23:23:837 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : Grace Period timer cleared
09/05/2011 14:23:23:853 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : License refresh timer started
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Using SCESession F55A637A00C2B821D7F066279CE05759:/TferCall servlet : Onhold
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :session___videonearfmtp to complex: session:videonearfmtp as [unknown]
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :session___vprdnis to complex: session:vprdnis as []
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :redirectinfo___uri to complex: redirectinfo:uri as []
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :redirectinfo___presentationinfo to complex: redirectinfo:presentationinfo as []
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :session___channel to complex: session:channel as [71410]
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :shareduui___value to complex: shareduui:value as [unknown]
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :session___sessionlabel to complex: session:sessionlabel as [undefined]
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :shareduui___id to complex: shareduui:id as [unknown]
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :redirectinfo___reason to complex: redirectinfo:reason as []
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :session___vpcalledextension to complex: session:vpcalledextension as [71410]
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :session___ani to complex: session:ani as [65001]
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :session___videoheight to complex: session:videoheight as [unknown]
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :session___videocodec to complex: session:videocodec as [unknown]
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :session___videofarfmtp to complex: session:videofarfmtp as [unknown]
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :session___mediatype to complex: session:mediatype as [unknown]
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :session___protocolname to complex: session:protocolname as [H323]
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :redirectinfo___screeninginfo to complex: redirectinfo:screeninginfo as []
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :session___ucid to complex: session:ucid as [undefined]
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :session___videofps to complex: session:videofps as [unknown]
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :session___vpcoveragereason to complex: session:vpcoveragereason as []
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :session___videoformat to complex: session:videoformat as [unknown]
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :session___videoenabled to complex: session:videoenabled as [unknown]
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :session___sharedmode to complex: session:sharedmode as [serviceprovider]
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :session___calltag to complex: session:calltag as [C150CYG183-71410-2011129063658]
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :session___dnis to complex: session:dnis as [16607]
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :_sipcallid to simple: _sipcallid as [unknown]
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :session___vpcoveragetype to complex: session:vpcoveragetype as []
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :session___uui to complex: session:uui as []
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :session___videobitrate to complex: session:videobitrate as [unknown]
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :session___videowidth to complex: session:videowidth as [unknown]
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :session___protocolversion to complex: session:protocolversion as [1.0]
09/05/2011 14:23:23:884 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Storing :session___aai to complex: session:aai as []
09/05/2011 14:23:23:884 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : CTICommand.execute: encrypted value is nJihhAsdsTNmg8OiFIpFit4TQddYaU0po2HDc9pPQgQ=
09/05/2011 14:23:23:884 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : CTICommand.execute: request to manager is http://10.21.150.184:8080/cticonnector/CallInfoInitialCall?extension%3D71410&k=nJihhAsdsTNmg8OiFIpFit4TQddYaU0po2HDc9pPQgQ%3D
09/05/2011 14:23:23:884 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : CTICommand.execute: setting session cookie to F55A637A00C2B821D7F066279CE05759:/TferCall
09/05/2011 14:23:23:900 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : CTICommand.execute: callinfo from Manager is callid=12102&ani=65001&dnis=16607&extension=71410&ucID=00001121021304922427&uui= &state=established
09/05/2011 14:23:23:900 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : CallInfo.doGetCallInfo: Populating call info variable values...
09/05/2011 14:23:23:900 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : CTICommand.setCallInfoVariableValues: Call ID 12102
09/05/2011 14:23:23:900 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : CTICommand.setCallInfoVariableValues: Calling # (ANI) 65001
09/05/2011 14:23:23:900 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : CTICommand.setCallInfoVariableValues: Called # (DNIS) 16607
09/05/2011 14:23:23:900 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : CTICommand.setCallInfoVariableValues: Ext 71410
09/05/2011 14:23:23:900 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : CTICommand.setCallInfoVariableValues: UCID 00001121021304922427
09/05/2011 14:23:23:900 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : CTICommand.setCallInfoVariableValues: UUI
09/05/2011 14:23:23:900 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : CTICommand.setCallInfoVariableValues: State established
09/05/2011 14:23:29:126 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Using SCESession F55A637A00C2B821D7F066279CE05759:/TferCall servlet : XferCall
09/05/2011 14:23:29:126 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : VariableUtil.getVariableValue: Variable value is 90122900469
09/05/2011 14:23:29:126 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : CTICommand.execute: encrypted value is nJihhAsdsTNmg8OiFIpFipgkli6i2M3nsI1ff+MVLXU=
09/05/2011 14:23:29:126 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : VariableUtil.getVariableValue: Variable value is 12102
09/05/2011 14:23:29:126 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : CTICommand.execute: request to manager is http://10.21.150.184:8080/cticonnector/ConsultationCall?callee%3D90122900469%26uui%3Dnull%26uuiAsAscii%3Dfalse%26holdAddress%3D12102%26ringMax%3D2%26extension%3D71410%26transferOnRing%3Dfalse&k=nJihhAsdsTNmg8OiFIpFipgkli6i2M3nsI1ff%2BMVLXU%3D
09/05/2011 14:23:29:126 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : CTICommand.execute: setting session cookie to F55A637A00C2B821D7F066279CE05759:/TferCall
09/05/2011 14:23:40:015 DEBUG - F55A637A00C2B821D7F066279CE05759:/TferCall : CTICommand.execute: callinfo from Manager is error:com.avaya.sce.cticonnector.servlet.CTIConnectorException: Wait time exceeded trying to retrieve call on hold
09/05/2011 14:23:40:015 INFO - F55A637A00C2B821D7F066279CE05759:/TferCall : Capturing exception [javax.servlet.ServletException]. Message [ EXCEPTION>
com.avaya.sce.runtimecommon.SCERuntimeException: com.avaya.sce.cticonnector.servlet.CTIConnectorException: Wait time exceeded trying to retrieve call on hold
   at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:1936)
   at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:127)
   at com.avaya.sce.runtime.Data.evaluateActions(Data.java:165)
   at flow.XferCall.executeDataActions(XferCall.java:67)
   at com.avaya.sce.runtime.Data.handleRequest(Data.java:81)
   at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:78)
   at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:266)
   at com.avaya.sce.runtime.SCEServlet.doGet(SCEServlet.java:176)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286)
   at org.apache.coyote.http11.Http11AprProcessor.process(Http11AprProcessor.java:857)
   at org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler.process(Http11AprProtocol.java:565)
   at org.apache.tomcat.util.net.AprEndpoint$Worker.run(AprEndpoint.java:1509)
   at java.lang.Thread.run(Unknown Source)
]


cti Connector Log:


09/05/2011 14:23:35:459 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 71410 is 0
09/05/2011 14:23:35:553 DEBUG - Retrieve.doRetrieve: retrieving ext:71410
09/05/2011 14:23:35:600 DEBUG - Retrieve.doRetrieve: Terminal connection 0 state is HELD
09/05/2011 14:23:35:600 DEBUG - Retrieve.doRetrieve: Attempting to unhold...
09/05/2011 14:23:36:707 DEBUG - Retrieve.doRetrieve: Attempting to unhold...
09/05/2011 14:23:37:815 DEBUG - Retrieve.doRetrieve: Attempting to unhold...
09/05/2011 14:23:38:907 DEBUG - Retrieve.doRetrieve: Attempting to unhold...
09/05/2011 14:23:40:015 ERROR - Retrieve.doRetrieve: Error: Wait time exceeded trying to retrieve call on hold
09/05/2011 14:23:40:015 ERROR - Retrieve.doRetrieve: error com.avaya.sce.cticonnector.servlet.CTIConnectorException: Wait time exceeded trying to retrieve call on hold
09/05/2011 14:23:41:200 DEBUG - ProviderMonitor: Checking:S21CYG12 for availability
09/05/2011 14:23:49:250 DEBUG - ProviderMonitor: Checking:S21CYG12 for availability
09/05/2011 14:23:49:905 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 71410 is 4
09/05/2011 14:23:49:905 DEBUG - CTICallObserver.callChangedEvent 71410: Event: 0 is 117 for call 12102
09/05/2011 14:23:49:905 DEBUG - CTICallObserver.callChangedEvent:71410: got an unknown event 117
09/05/2011 14:23:49:905 DEBUG - CTICallObserver.callChangedEvent 71410: Event: 1 is 215 for call 12102
09/05/2011 14:23:49:905 DEBUG - CTICallObserver.callChangedEvent:71410: got an unknown event 215
09/05/2011 14:23:49:905 DEBUG - CTICallObserver.callChangedEvent 71410: Event: 2 is 107 for call 12102
09/05/2011 14:23:49:905 DEBUG - CTICallObserver.callChangedEvent:71410: got Connection Disconnected Event 107
09/05/2011 14:23:49:905 DEBUG - CTICallObserver.callChangedEvent 71410: Event: 3 is 205 for call 12102
09/05/2011 14:23:49:905 DEBUG - CTICallObserver.callChangedEvent:71410: got Connection Disconnected Event 205
09/05/2011 14:23:49:905 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 71410 is 5
09/05/2011 14:23:49:905 DEBUG - CTICallObserver.callChangedEvent 71410: Event: 0 is 117 for call 12102
09/05/2011 14:23:49:905 DEBUG - CTICallObserver.callChangedEvent:71410: got an unknown event 117
09/05/2011 14:23:49:905 DEBUG - CTICallObserver.callChangedEvent 71410: Event: 1 is 215 for call 12102
09/05/2011 14:23:49:905 DEBUG - CTICallObserver.callChangedEvent:71410: got an unknown event 215
09/05/2011 14:23:49:905 DEBUG - CTICallObserver.callChangedEvent 71410: Event: 2 is 107 for call 12102
09/05/2011 14:23:49:905 DEBUG - CTICallObserver.callChangedEvent:71410: got Connection Disconnected Event 107
09/05/2011 14:23:49:905 DEBUG - CTICallObserver.callChangedEvent 71410: Event: 3 is 205 for call 12102
09/05/2011 14:23:49:905 DEBUG - CTICallObserver.callChangedEvent:71410: got Connection Disconnected Event 205
09/05/2011 14:23:49:905 DEBUG - CTICallObserver.callChangedEvent 71410: Event: 4 is 103 for call 12102
09/05/2011 14:23:49:905 DEBUG - CTICallObserver.callChangedEvent:71410: got Call Observation Ended Event
09/05/2011 14:23:49:905 DEBUG - CTICallObserver.removeCall:clearing MRCA:12102 from ext:71410
09/05/2011 14:23:49:905 DEBUG - CTICallObserver.removeCall:removing call:12102 from ext:71410
09/05/2011 14:23:49:905 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 71410 is 0


I will send you the logs to your email account. Hopefully you can help me to sort it out asap.


Thank you very much!


Best Regards,
Seow Leng

Hi Neil,


Noted.


Best Regards,
Seow Leng