Hi,

Can someone please provide inputs on this?

Thanks

Hi,

While transferring a call from DD, how do we pass associated call data to CTI systems?

Thanks,
Bhaskar

Hi,

During the course of an incoming call if a customer choose to get a call back at later point of time, it it possible to make an out bound call from DD.

Any inputs around this will be helpful.

Thanks.

Hi,

We are planning to the IVR code in two web applihost cation server (Apache Tomcat 6.0.24) and configure it in load balancing mode. Just want to know how to accomplish this.

Due to the possible increase in call volume, we want to load balance the call that hits the web application server.

Is there any way of configuring two URLs from the AVP itself or we need to do it manually?

Any pointers around this will help.

AVP version is 5.0

Thanks,

Hi,

Can someone please provide suggestions/solution

Hello,

I have ported DD application on to AVP couple of months ago and we were able to dial in to DID number and everything worked well.

Suddenly since 2 days I am noticing an error when i click on verify button of my application in AVP.
Runtime Error :
com.avaya.sce.runtimecommon.SCERuntimeException: Invalid runtime license

Thanks for the tips!!!

The issue is port 8080 was not opened to the location where AVP is present and it is resolved now.

Hi,

I have ported application on tomcat and configured in AVP.

From stand alone browser when i invoke the application it is working fine. but when i place a call i can see active call but not able to hear any prompts or call is not progressing.

Can some help help what could be the issue.

Hi,

I want to use localization bundle for Amharic language. Seems that this is not readily available.

Please let me know how to create customized one.

Thanks

Sorry DD 5.1

Yes. I am on DD 5.2 and using a menu item with choice accepting DTMF.

I am using menu item and not Prompt and collect. So i have not included any grammar.

Hi,

No Input:
1) Not able to test "No Input" in simulator. it keeps waiting infinitely and never goes to play a prompt to enter the input again.

2) When the code is ported in AVP, if the input is not provided for a configured threshold of 10 seconds, it plays prompt infinitely and not taking input from the user.

No Match:
1) My menu item accepts the DTMF 1 to 8. if i give input as 123 it recognizes as in valid input in simulator but not when ported in AVP. it takes the first digit 1 as input and proceeds with the flow.

Please help.

Thanks Ross.. this works.

Do we need to make any settings while configuring the application in AVP so that barge in works?

I see that the barge-in is set to true. still it does not work.