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Avaya Orchestration Designer/Dialog Designer (Archive - Oct 2013 and earlier)
» POM PDC Nodes not working, 16/02/2012 09:12:35
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Hello,
We have installed & configured POM v2.0 on VoicePortal 5.1 in our environment. We are able to execute campaigns successfully with the POM default applications & other IVR applications without POM-PDC nodes.
But when we try to use a POM-PDC node from an IVR application and execute the application as a part of the POM campaign, it gives the error "com.avaya.sce.runtimecommon.SCERuntimeException: Error While Getting Contact Info: Failed to connect both Primary as wel as secondary server. com.avaya.pim.services.agentapi.client.GetContactDataFault: GetContactDataFault"
[The ContactID, ContactGroupName, Campaign name etc are received on the IVR application, but when any POM PDC node is executed, it fails ]
The POM IP address, username, password provided have been verified & they are right. We have also exported the WAR file & deployed it on the Apache Tomcat in VoicePortal / POM server itself (with port 7080).. still it gives the same error.
The complete logs have been given below.. Could someone please provide the solution to fix this..?
16/02/2012 18:29:19:285 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Using SCESession 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM servlet : AppRoot
16/02/2012 18:29:19:323 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Using SCESession 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM servlet : untitledData1
16/02/2012 18:29:19:324 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :session___videonearfmtp to complex: session:videonearfmtp as [unknown]
16/02/2012 18:29:19:324 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :session___vprdnis to complex: session:vprdnis as []
16/02/2012 18:29:19:324 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :session___channel to complex: session:channel as [47106]
16/02/2012 18:29:19:324 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :redirectinfo___uri to complex: redirectinfo:uri as []
16/02/2012 18:29:19:324 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :redirectinfo___presentationinfo to complex: redirectinfo:presentationinfo as []
16/02/2012 18:29:19:324 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :shareduui___value to complex: shareduui:value as [unknown]
16/02/2012 18:29:19:324 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :session___sessionlabel to complex: session:sessionlabel as [undefined]
16/02/2012 18:29:19:324 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :shareduui___id to complex: shareduui:id as [unknown]
16/02/2012 18:29:19:324 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :redirectinfo___reason to complex: redirectinfo:reason as []
16/02/2012 18:29:19:324 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :session___vpcalledextension to complex: session:vpcalledextension as [47106]
16/02/2012 18:29:19:324 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :session___ani to complex: session:ani as []
16/02/2012 18:29:19:324 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :session___videoheight to complex: session:videoheight as [unknown]
16/02/2012 18:29:19:324 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :session___videocodec to complex: session:videocodec as [unknown]
16/02/2012 18:29:19:324 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :session___videofarfmtp to complex: session:videofarfmtp as [unknown]
16/02/2012 18:29:19:324 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :session___protocolname to complex: session:protocolname as [H323]
16/02/2012 18:29:19:324 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :session___mediatype to complex: session:mediatype as [unknown]
16/02/2012 18:29:19:324 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :redirectinfo___screeninginfo to complex: redirectinfo:screeninginfo as []
16/02/2012 18:29:19:324 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :session___ucid to complex: session:ucid as [undefined]
16/02/2012 18:29:19:324 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :session___videofps to complex: session:videofps as [unknown]
16/02/2012 18:29:19:325 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :session___vpcoveragereason to complex: session:vpcoveragereason as []
16/02/2012 18:29:19:325 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :session___videoformat to complex: session:videoformat as [unknown]
16/02/2012 18:29:19:325 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :session___videoenabled to complex: session:videoenabled as [unknown]
16/02/2012 18:29:19:325 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :session___sharedmode to complex: session:sharedmode as [serviceprovider]
16/02/2012 18:29:19:325 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :session___calltag to complex: session:calltag as [vp51-47106-2012047125916]
16/02/2012 18:29:19:325 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :session___dnis to complex: session:dnis as [47115]
16/02/2012 18:29:19:325 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :_sipcallid to simple: _sipcallid as [unknown]
16/02/2012 18:29:19:325 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :session___vpcoveragetype to complex: session:vpcoveragetype as []
16/02/2012 18:29:19:325 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :session___uui to complex: session:uui as [59699]
16/02/2012 18:29:19:325 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :session___videobitrate to complex: session:videobitrate as [unknown]
16/02/2012 18:29:19:325 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :session___videowidth to complex: session:videowidth as [unknown]
16/02/2012 18:29:19:325 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :session___protocolversion to complex: session:protocolversion as [1.0]
16/02/2012 18:29:19:325 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Storing :session___aai to complex: session:aai as [59699]
16/02/2012 18:29:19:333 DEBUG - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : session id:vp51-2012047125912-19 | Test_POM:untitledData1 | test :: | pomInfo:ContactID : 2
16/02/2012 18:29:19:334 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Executing IPluggableExecutable com.avaya.sce.pdc.pim.ui.DataConnector : Invoking Get Contact Info
16/02/2012 18:29:19:480 INFO - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : Capturing exception [javax.servlet.ServletException]. Message [ EXCEPTION>
com.avaya.sce.runtimecommon.SCERuntimeException: Error While Getting Contact Info: Failed to connect both Primary as wel as secondary server. com.avaya.pim.services.agentapi.client.GetContactDataFault: GetContactDataFault
**** Root Cause
com.avaya.pim.services.agentapi.client.GetContactDataFault: GetContactDataFault
at com.avaya.pim.services.agentapi.client.AgentAPIClient.GetContactData(AgentAPIClient.java:710)
at com.avaya.sce.pdc.pim.DataConnector.PimFlowNodeImpl.invokeGetContactInfo(PimFlowNodeImpl.java:290)
at com.avaya.sce.pdc.pim.DataConnector.GetContactInfoImpl.execute(GetContactInfoImpl.java:54)
at com.avaya.sce.runtime.Data.evaluateActions(Data.java:174)
at flow.untitledData1.executeDataActions(untitledData1.java:68)
at com.avaya.sce.runtime.Data.handleRequest(Data.java:81)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:78)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:267)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:184)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:433)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:845)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447)
at java.lang.Thread.run(Thread.java:619)
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:1932)
at com.avaya.sce.pdc.pim.DataConnector.GetContactInfoImpl.execute(GetContactInfoImpl.java:58)
at com.avaya.sce.runtime.Data.evaluateActions(Data.java:174)
at flow.untitledData1.executeDataActions(untitledData1.java:68)
at com.avaya.sce.runtime.Data.handleRequest(Data.java:81)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:78)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:267)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:184)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:433)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:845)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447)
at java.lang.Thread.run(Thread.java:619)
Caused by: com.avaya.pim.services.agentapi.client.GetContactDataFault: GetContactDataFault
at com.avaya.pim.services.agentapi.client.AgentAPIClient.GetContactData(AgentAPIClient.java:710)
at com.avaya.sce.pdc.pim.DataConnector.PimFlowNodeImpl.invokeGetContactInfo(PimFlowNodeImpl.java:290)
at com.avaya.sce.pdc.pim.DataConnector.GetContactInfoImpl.execute(GetContactInfoImpl.java:54)
... 21 more
]
16/02/2012 18:29:19:483 ERROR - 773126896D7C3E6DB799C924DBC2F3F5:/Test_POM : session id:vp51-2012047125912-19 | Error processing request
EXCEPTION>
java.lang.Exception: javax.servlet.ServletException: EXCEPTION>
com.avaya.sce.runtimecommon.SCERuntimeException: Error While Getting Contact Info: Failed to connect both Primary as wel as secondary server. com.avaya.pim.services.agentapi.client.GetContactDataFault: GetContactDataFault
**** Root Cause
com.avaya.pim.services.agentapi.client.GetContactDataFault: GetContactDataFault
at com.avaya.pim.services.agentapi.client.AgentAPIClient.GetContactData(AgentAPIClient.java:710)
at com.avaya.sce.pdc.pim.DataConnector.PimFlowNodeImpl.invokeGetContactInfo(PimFlowNodeImpl.java:290)
at com.avaya.sce.pdc.pim.DataConnector.GetContactInfoImpl.execute(GetContactInfoImpl.java:54)
at com.avaya.sce.runtime.Data.evaluateActions(Data.java:174)
at flow.untitledData1.executeDataActions(untitledData1.java:68)
at com.avaya.sce.runtime.Data.handleRequest(Data.java:81)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:78)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:267)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:184)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:433)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:845)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447)
at java.lang.Thread.run(Thread.java:619)
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:1932)
at com.avaya.sce.pdc.pim.DataConnector.GetContactInfoImpl.execute(GetContactInfoImpl.java:58)
at com.avaya.sce.runtime.Data.evaluateActions(Data.java:174)
at flow.untitledData1.executeDataActions(untitledData1.java:68)
at com.avaya.sce.runtime.Data.handleRequest(Data.java:81)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:78)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:267)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:184)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:433)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:845)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447)
at java.lang.Thread.run(Thread.java:619)
Caused by: com.avaya.pim.services.agentapi.client.GetContactDataFault: GetContactDataFault
at com.avaya.pim.services.agentapi.client.AgentAPIClient.GetContactData(AgentAPIClient.java:710)
at com.avaya.sce.pdc.pim.DataConnector.PimFlowNodeImpl.invokeGetContactInfo(PimFlowNodeImpl.java:290)
at com.avaya.sce.pdc.pim.DataConnector.GetContactInfoImpl.execute(GetContactInfoImpl.java:54)
... 21 more
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:112)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:267)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:184)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:433)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:845)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447)
at java.lang.Thread.run(Thread.java:619)
Caused by: javax.servlet.ServletException: EXCEPTION>
com.avaya.sce.runtimecommon.SCERuntimeException: Error While Getting Contact Info: Failed to connect both Primary as wel as secondary server. com.avaya.pim.services.agentapi.client.GetContactDataFault: GetContactDataFault
**** Root Cause
com.avaya.pim.services.agentapi.client.GetContactDataFault: GetContactDataFault
at com.avaya.pim.services.agentapi.client.AgentAPIClient.GetContactData(AgentAPIClient.java:710)
at com.avaya.sce.pdc.pim.DataConnector.PimFlowNodeImpl.invokeGetContactInfo(PimFlowNodeImpl.java:290)
at com.avaya.sce.pdc.pim.DataConnector.GetContactInfoImpl.execute(GetContactInfoImpl.java:54)
at com.avaya.sce.runtime.Data.evaluateActions(Data.java:174)
at flow.untitledData1.executeDataActions(untitledData1.java:68)
at com.avaya.sce.runtime.Data.handleRequest(Data.java:81)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:78)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:267)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:184)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:433)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:845)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447)
at java.lang.Thread.run(Thread.java:619)
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:1932)
at com.avaya.sce.pdc.pim.DataConnector.GetContactInfoImpl.execute(GetContactInfoImpl.java:58)
at com.avaya.sce.runtime.Data.evaluateActions(Data.java:174)
at flow.untitledData1.executeDataActions(untitledData1.java:68)
at com.avaya.sce.runtime.Data.handleRequest(Data.java:81)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:78)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:267)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:184)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:433)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:845)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447)
at java.lang.Thread.run(Thread.java:619)
Caused by: com.avaya.pim.services.agentapi.client.GetContactDataFault: GetContactDataFault
at com.avaya.pim.services.agentapi.client.AgentAPIClient.GetContactData(AgentAPIClient.java:710)
at com.avaya.sce.pdc.pim.DataConnector.PimFlowNodeImpl.invokeGetContactInfo(PimFlowNodeImpl.java:290)
at com.avaya.sce.pdc.pim.DataConnector.GetContactInfoImpl.execute(GetContactInfoImpl.java:54)
... 21 more
at com.avaya.sce.runtime.Data.handleRequest(Data.java:91)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:78)
... 17 more
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[+]
Avaya Orchestration Designer/Dialog Designer (Archive - Oct 2013 and earlier)
» DD Runtime License & VP port license verification, 21/09/2011 06:40:26
» Go to message
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I did not see any dedicated forums for Avaya Voice Portal on the Forums main page. If the part of the question involving VoicePortal license checks need to be posted in a different forum, kindly provide the link.
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Avaya Orchestration Designer/Dialog Designer (Archive - Oct 2013 and earlier)
» DD Runtime License & VP port license verification, 21/09/2011 06:37:04
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Hi,
Environment : Voice Portal 5.0
The IVR application configured on the Voice Portal is
configured on Load Balancing mode.
Given above is the VP/IVR app setup used at the Customer
site. And there is a concern about the requests being sent
to verify the VPMS & DD Runtime license information for
every call that is being handled by the VoicePortal. All
these requests for license checks seem to cause extra
bandwidth or consume some amount of processing time. Could you please suggest a mechanism in which we can control the frequency of the requests to verify the VPMS/DD Runtime license..?
Also let us know the frequency in which the VPMS license &
the DD Runtime licenses are verified from the WebLM
server..? Is the WebLM server contacted for each request /
each call / or any other value..? Also if a request to the
license server fails/times-out, how many more times will the
request be resent..?
Kindly let me know if you require any further information
about the setup inorder to help us out.
Thanks,
Vignesh Dhandapani
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Avaya Orchestration Designer/Dialog Designer (Archive - Oct 2013 and earlier)
» DD to multiple AES, 24/02/2011 10:49:36
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Hello Wilson,
This is about the same scenario. We are actually having different CMs , AES & VoicePortals at 7 different locations. And we have one application server running a DD application.
Also the IVR application is running on all the 7 VoicePortals in the same extension number ( though they belong to different CM's, the extension numbers are the same here.).
We add 7 CTI Connector configurations for each AES but the port numbers being monitored here would be the same. In this case, when any CTI operation is performed in the application, will it use the CTI connector configuration corresponding to the VoicePortal that handled the call..? Or will there be any conflicts in choosing the configuration as all the CTI Connector configurations are monitoring the same port numbers here..? (the port numbers are same here, but they are of different CMs).
i.e , Assuming that all the 7 CTI Connector configurations are monitoring the port 12345, which configuration will be used by a particular call..? Will it go for the CTI connector configuration that corresponds to the CM which handled that call..?
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Avaya Orchestration Designer
» Call Classification Error - LaunchVXML - AVP5.1, 13/12/2013 17:02:16
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Hello,
We are using an outbound dialing application that uses LaunchVXML web services of AVP 5.1 to initiate outbound calls.
And we are seeing the error "LaunchVXMLFault: rc = 518, AppIntfWSSOAPImpl::launchVXML() MPP Outcall Web Service returned CALL DISCONNECTED BEFORE APP STARTED. MPP = AVAYA-VP, rc = 8212" for some of the calls.
I tried to find documentation about this error in the Avaya Voice Portal documentation, but couldn't find this particular reason code 518 or this error message.
Could someone please help by providing more details about this error?
Thanks,
Vignesh
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