I found what was wrong... The log parameter, at EPM was disabled:
EPM Admin > System Configuration > Applications > [application] > Reporting Parameters > Orchestration Designer Application Tracing


Thanks to Takeaki Miura that help me find what was wrong...

We are deploying a Visual IVR script, and when we call the Visual IVR script using the direct URL (http://ip:port/visualivr/Start) log4j works fine.

BUT, when we start the same script using the redirector, the log stops to work.

It is not logging at catalina.out too.

How can I troubleshooting it?
Anyone already face it?

We are using the latest OD version 7.21.05.02, with the default tomcat 8

Hi Joel,

Calls and Agents can't be monitored too?

Hi Team,

I can monitor an extension using the subscription endpoint, with the follow json:

{

  "family":"REST CALL",

  "eventTypes":[],

  "callbackUrl":"https://example.com",

  "filter":

  {

    "user":"84720",

    "criteria":[],

    "ignoreCaseCriteria":[],

    "additionalProperties":{}

  },

  "additionalProperties":{}

}

Can I change this body to subscribe to receive events for all call at a VDN, or using the Universal Call ID?

We don't have context store at our environment.
The context store PDC will work with the EPM conversations at the 7.1 version?

It was working... And we don't know why it stop to work, and this error is very random... Sometimes it happens, sometimes not...

And the 7.1 KT slides, it is written that it should work with HTML. From the KT slides:

Conversation data may be shared between apps of different types
Speech, HTML5, SMS, Email

I get the following error while I'm trying to run a Visual IVR application, with conversation:

------------------------

16:28:35:214	DEBUG	Getting conversation for : TempoAssistVoiceV2540050-34984087441

16:28:35:214	DEBUG	VPService: invoking webservice: https://10.22.50.70/axis2/services/VPAppIntfService

16:28:35:227	DEBUG	VPService: secure connection complete

16:28:35:277	DEBUG	Reading conversation variable names from file

16:28:35:281	WARN	The conversation.conversationdata file is missing, 

this may be because you have not added any varaibles to the conversation - 

java.io.IOException: Server returned HTTP response code: 503 for URL: 

http://smsassistencia.juvo.com.br:-1//TempoAssistWebV2/data/connectivity/conversation.conversationdata

16:28:35:284	ERROR	session id:10.22.50.70-2017362162833-1000 | 

EXCEPTION> 

java.io.IOException: Server returned HTTP response code: 503 for URL: 

http://smsassistencia.juvo.com.br:-1//TempoAssistWebV2/data/connectivity/conversation.conversationdata

at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1627) 

at com.avaya.sce.pdc.appconversation.LifeCycle.loadFromUrl(LifeCycle.java:77) 

at com.avaya.sce.pdc.appconversation.LifeCycle.getConversationNames(LifeCycle.java:109) 

at com.avaya.sce.pdc.appconversation.LifeCycle.initialVariablesPosted(LifeCycle.java:201) 

at com.avaya.sce.runtime.SCEServlet.processRequest(SCEServlet.java:602) 

at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:76) 

at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:243) 

at com.avaya.sce.runtime.SCEServlet.doGet(SCEServlet.java:140) 

------------------------

The file "/TempoAssistWebV2/data/connectivity/conversation.conversationdata" exists and if I remove the "-1" from the link "http://smsassistencia.juvo.com.br:-1//TempoAssistWebV2/data/connectivity/conversation.conversationdata", it works.

How can I solve it?

Is there any way to check how much HTML license units is available?

I have a voice application, that sends a SMS to the HTML application, but we have few licenses. So, before send the SMS, I want to check if we have license available.

:)

Any exception at a Servlet.

I did a script that raise an exception, forcing a division by 0, and I'm having this behavior.

Hi Wilson,

I already did it, and it is not working.

How can I handle global exceptions at Web Applications?

When an error occurs at the flow. A blank page is returned, with this source code:

<html>

<meta name="author" content="Avaya Aura Orchestration Designer"/>

<meta name="runtime-version" content="07.10.12.01"/>

<meta name="copyright" content="Copyright (c) 2002-2011 Avaya"/>

</html>

Where can I change this error page returned?

I put the web.xml tags to handle errors, but it is not working in this case:

<error-page>

    	<exception-type>java.lang.Throwable</exception-type>

   	   <location>/jsp/error.jsp</location>

	</error-page>

	<error-page>

    	<exception-type>java.lang.Exception</exception-type>

   	   <location>/jsp/error.jsp</location>

	</error-page>

	<error-page>

    	  <error-code>500</error-code>

    	  <location>/jsp/notfound.jsp</location>

	</error-page>

	<error-page>

    	  <error-code>404</error-code>

    	  <location>/jsp/notfound.jsp</location>

	</error-page>

One month for a generic answer...

Has Breeze any native persistence layer?

For example, Real Time Speech snap-in, store all Custom Query received by the REST Interface.
How Real Time Speech snap-in persist this data?

What is the recommended way to persist data at a Breeze Snapp-In without use an external database?

Hi,

I'm installed a RTS, and the recogniton confidence is very low. How can I debug/tunning the RTS confidence?

The RTS log:
2017-07-03 18:16:54,457 [SipContainerPool : 3] RTSFelthes INFO - RTSFelthes-1.0.0.0.0 - matchFound searchId = 41385c15-6846-4eab-8059-77c03cefeeb6, searchMatches = [Match id = 8957, name = cat, operator = , confidence = 8.7502, startTime = 15.29675, endTime = 15.43675,Match id = Anatel, name = , operator = ANY, confidence = 8.7502, startTime = 15.29675, endTime = 15.43675]
2017-07-03 18:19:14,807 [SipContainerPool : 4] RTSFelthes INFO - RTSFelthes-1.0.0.0.0 - matchFound searchId = 41385c15-6846-4eab-8059-77c03cefeeb6, searchMatches = [Match id = 6496, name = bus, operator = , confidence = 7.22175, startTime = 155.08675, endTime = 155.31676,Match id = Anatel, name = , operator = ANY, confidence = 7.22175, startTime = 155.08675, endTime = 155.31676]

The confidence is never more than 30.0.

My Code:

        final Concept callAssistant = SpeechFactory.createConcept()

                .setName("Anatel")

                .setOperator(SpeechFactory.createAnyOperator())

                .addPhrase("banana", 5.0f)

                .addPhrase("hello", 5.0f)

                .addPhrase("sex", 5.0f)

                .addPhrase("five", 5.0f)

                .addPhrase("blue", 5.0f)

                .addPhrase("cat", 5.0f)

                .addPhrase("bus", 5.0f)

        	.setThreshold(5.0f);

        

        final SearchQuery searchQuery = SpeechFactory.createSearchQuery()

        		.setConcepts(callAssistant);

        

        final SearchOptions searchOptions = SpeechFactory.createSearchOptions()

                .setSearchQuery(searchQuery)

                .setMatchReportingStrategy(MatchReportingStrategy.SUMMARY)

                .setLanguage("en_US");

        

        return searchOptions;

Hi Wilson,

The Session Timeout is fired when the session is removed from the tomcat, or when a customer try to open a page using a session that no longer exists?

We need to identify this two behavior:
- Identify when the session is removed from tomcat, to do some logs
- Identify when a customer try to continue a navigation at a expired session, to redirect this customer to the Session Expired page.

We are using the Session Timeout Event to handle the second behavior.