Messages posted by ChristiandeLeon

Message
[+] EMC Developer » Get Email information using VBScript, 20/07/2018 01:32:24 » Go to message
Hi Everyone, I need help, How can I take the email information (subject, content, and attachment) after the email interaction received by the agent using vbscript. any sample vbscript application or suggestion will be a big help. Also another thing, I have passed values to UUI with comma delimited, how the EMC will parse this? Thank you very much.

[+] EMC Developer » EMC LinkedRule not working, 16/04/2018 22:54:04 » Go to message
Hi, The purpose of this rules is to create new contacts if not met the first rule, any idea how to prevent the other rule to execute if one condition already met. Thanks in advance.

[+] EMC Developer » EMC LinkedRule not working, 10/04/2018 21:04:04 » Go to message
Hi All, I have sets of rules for screen pop MS dynamic CRM using custom field. I would like to lookup the contact using this custom field to screen pop and when no record it will screen pop as new contact. I have no issue when have record but if no record no screen pop. I'm using the below rules using linkedRule, it is the correct way to do it. Any suggerstions will be much appreciated. Thank you very much. Rule1 = When Voice.WIDelivered And Direction = Incoming And UUI > Nothing Do ReturnEvent MSCRM.Lookup,entity=contact,attributes=userid,values=%UUI%,condition=0,returnMultiples=false Then Continue Else Continue Rule2 = When MSCRM.LookupCompleted And matchCount > 0 Do ReturnEvent MSCRM.Screenpop,entity=%entity%,id=%id%,bringToFront=true Then Continue Else Continue Rule3 = When LinkedRule And matchCount = 0 And UUI > Nothing Do ReturnEvent MSCRM.Create,entity=contact,attributes=userid\|mobilephone,values=%UUI%\|%CallerDN% Then Continue Else Continue Rule4 = When MSCRM.CreateCompleted Always Do ReturnEvent MSCRM.Screenpop,entity=%entity%,id=%id%,bringToFront=true Then Continue Else Continue

[+] EMC Developer » MS Dynamic CRM Screen Pop using UUI, 23/03/2018 02:10:30 » Go to message
PankajGandhe wrote:Can you try upgrading to 6.5 SP3. There were some CRM rules related issues fixed in SP3. Already upgrade to SP3 but still the same, I attached the rules log, please check if I forgot something to check. Thanks. Version 4.1.0.16 Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Status [2212] Log Options changed: old=8, new=1 Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Sepa [2212] /**********************************************************************************************************************************************************************************/ Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] CASRulesEngine::ASStartClient - Rules engine Version 4.1.0.16 18th November 2009 Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] CASRulesEngine::ASStartClient - Error logging started Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] CASRulesEngine::ASStartClient - Call back = 57b5030, received parameter count = 7 Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] CASRulesEngine::ASStartClient - Found key value Assembly File Name/ASRulesPlugin.dll Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] CASRulesEngine::ASStartClient - Found key value Error Log File Path/.\ Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] CASRulesEngine::ASStartClient - Found key value Error Log Level/1 Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] CASRulesEngine::ASStartClient - Found key value Rule1/When Voice.WIDelivered And Direction = Incoming Do ReturnEvent MSCRM.Create,entity=contact,attributes=fax,value=%UUI%,InvokeId=Rule1 Then Continue Else Continue Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] CASRulesEngine::ASStartClient - Found key value Rule2/When MSCRM.CreateCompleted And invokeId = Rule1 Do ReturnEvent MSCRM.Screenpop,entity=%entity%,id=%id%,bringToFront=true Then Continue Else Continue Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] CASRulesEngine::ASStartClient - Found key value Rules Engine File Name/.\ASGRules.dll Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] CASRulesEngine::ASStartClient - Found key value Show Rules Option On Tools Menu/True Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] CASRulesEngine::ASStartClient - Call back = 57b5030 Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] CASRulesEngine::ASStartClient - Found new rule to decode. Rule number 1 is When Voice.WIDelivered And Direction = Incoming Do ReturnEvent MSCRM.Create,entity=contact,attributes=fax,value=%UUI%,InvokeId=Rule1 Then Continue Else Continue Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] Found trigger value of Voice.WIDelivered Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] Found And value of And Direction = Incoming Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] Found Do value of ReturnEvent MSCRM.Create,entity=contact,attributes=fax,value=%UUI%,InvokeId=Rule1 Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] Found Then value of Continue Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] Then clause is decoded as Continue. Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] Found Else value of Continue Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] Else clause is decoded as Continue. Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] Action has parameters associated with it. Action = ReturnEvent, Action Value = MSCRM.Create,entity=contact,attributes=fax,value=%UUI%,InvokeId=Rule1 Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] CASRule::DecodeAllConditions - Entry point. Rule condition = And Direction = Incoming Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] CASRuleCondition::CASRuleCondition - Decoding Filter value of And Direction = Incoming. Broken into Key = Direction, Value = Incoming. Condition = =, sub comparison is 0 Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] CASReturnEventRule::ProcessActionValues - Found return event named MSCRM.Create Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] CASReturnEventRule::ProcessActionValues - Equals:New key value = entity/contact Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] CASReturnEventRule::ProcessActionValues - Equals:New key value = attributes/fax Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] CASReturnEventRule::ProcessActionValues - Equals:New key value = value/%UUI% Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] CASReturnEventRule::ProcessActionValues - Equals:New key value = InvokeId/Rule1 Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] CASRulesEngine::ASStartClient - Found new rule to decode. Rule number 2 is When MSCRM.CreateCompleted And invokeId = Rule1 Do ReturnEvent MSCRM.Screenpop,entity=%entity%,id=%id%,bringToFront=true Then Continue Else Continue Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] Found trigger value of MSCRM.CreateCompleted Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] Found And value of And invokeId = Rule1 Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] Found Do value of ReturnEvent MSCRM.Screenpop,entity=%entity%,id=%id%,bringToFront=true Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] Found Then value of Continue Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] Then clause is decoded as Continue. Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] Found Else value of Continue Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] Else clause is decoded as Continue. Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] Action has parameters associated with it. Action = ReturnEvent, Action Value = MSCRM.Screenpop,entity=%entity%,id=%id%,bringToFront=true Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] CASRule::DecodeAllConditions - Entry point. Rule condition = And invokeId = Rule1 Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] CASRuleCondition::CASRuleCondition - Decoding Filter value of And invokeId = Rule1. Broken into Key = invokeId, Value = Rule1. Condition = =, sub comparison is 0 Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] CASReturnEventRule::ProcessActionValues - Found return event named MSCRM.Screenpop Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] CASReturnEventRule::ProcessActionValues - Equals:New key value = entity/%entity% Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] CASReturnEventRule::ProcessActionValues - Equals:New key value = id/%id% Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] CASReturnEventRule::ProcessActionValues - Equals:New key value = bringToFront/true Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce \| 0 Info [2212] CASRulesEngine::ASStartClient - Finished processing rules. Number of rules found = 2 Mar 23 12:44:21 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 286 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Entry point. Event Name = Rules.Started Mar 23 12:44:21 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 286 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - This event has no parameters. Mar 23 12:44:21 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 286 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 1. Rule trigger is Voice.WIDelivered Mar 23 12:44:21 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 286 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 2. Rule trigger is MSCRM.CreateCompleted Mar 23 12:44:21 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 286 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Failed to match event details to any rule. Mar 23 12:44:21 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 286 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Returning ASCLIENTAPI_EC_EVENT_NOT_SUPPORTED Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Entry point. Event Name = User.AgentLogin Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Dumping all event parameters. Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentID/3200. Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value StationDN/5001. Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value WorkMode/1. Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 1. Rule trigger is Voice.WIDelivered Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 2. Rule trigger is MSCRM.CreateCompleted Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Failed to match event details to any rule. Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Returning ASCLIENTAPI_EC_EVENT_NOT_SUPPORTED Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Entry point. Event Name = User.AgentStateChange Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Dumping all event parameters. Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentID/3200. Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value StationDN/5001. Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentState/0. Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value ReasonCode/0. Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value WorkMode/1. Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 1. Rule trigger is Voice.WIDelivered Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 2. Rule trigger is MSCRM.CreateCompleted Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Failed to match event details to any rule. Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Returning ASCLIENTAPI_EC_EVENT_NOT_SUPPORTED Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Entry point. Event Name = User.AgentStateChange Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Dumping all event parameters. Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentID/3200. Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value StationDN/5001. Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentState/2. Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value ReasonCode/0. Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value WorkMode/3. Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 1. Rule trigger is Voice.WIDelivered Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 2. Rule trigger is MSCRM.CreateCompleted Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Failed to match event details to any rule. Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Returning ASCLIENTAPI_EC_EVENT_NOT_SUPPORTED Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Entry point. Event Name = Voice.WIDelivered Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Dumping all event parameters. Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CallerDN/5004. Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CalledDN/5102. Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value Direction/Incoming. Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value UUI/123412341234. Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value UserEnteredCode/. Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value InteractionID/. Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value ConversationID/. Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CustomerID/. Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value UCID/00001031421521780695. Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CallID/3143. Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value VDN/. Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value SplitSkill/5704. Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentID/3200. Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value StationDN/5001. Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value Cause/redirected. Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 1. Rule trigger is Voice.WIDelivered Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found possible match at rule index 0 (Rule 1) Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [2212] CASRuleCondition::MatchRuleFilterWithKeyValueList - Found value for Key Direction is Incoming, required match value is Incoming. Comparison indicator is 1 Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found filter match at rule 1. Returning ASCLIENTAPI_EC_NO_ERROR, we will accept this event. Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received new event named Voice.WIDelivered Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value CallerDN/5004 Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value CalledDN/5102 Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value Direction/Incoming Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value UUI/123412341234 Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value UserEnteredCode/ Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value InteractionID/ Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value ConversationID/ Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value CustomerID/ Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value UCID/00001031421521780695 Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value CallID/3143 Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value VDN/ Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value SplitSkill/5704 Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value AgentID/3200 Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value StationDN/5001 Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value Cause/redirected Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Loaded rule 1. Rule trigger is Voice.WIDelivered Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Found possible match at rule index 0 (Rule 1) Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [3004] CASRuleCondition::MatchRuleFilterWithKeyValueList - Found value for Key Direction is Incoming, required match value is Incoming. Comparison indicator is 1 Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce \| 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Matched rule conditions to this event. Proceeding to execute required action. Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 753 1 .cce \| 0 Info [3004] CASRule::ReplaceAllTokensFromKeyValueList - Entry point. String to pass is contact Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 753 1 .cce \| 0 Info [3004] CASRule::ReplaceAllTokensFromKeyValueList - Exit point. Passed string contact Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 753 1 .cce \| 0 Info [3004] CASRule::ReplaceAllTokensFromKeyValueList - Entry point. String to pass is fax Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 753 1 .cce \| 0 Info [3004] CASRule::ReplaceAllTokensFromKeyValueList - Exit point. Passed string fax Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 753 1 .cce \| 0 Info [3004] CASRule::ReplaceAllTokensFromKeyValueList - Entry point. String to pass is %UUI% Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 753 1 .cce \| 0 Info [3004] CASRule::ReplaceAllTokensFromKeyValueList - Exit point. Passed string 123412341234 Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 753 1 .cce \| 0 Info [3004] CASRule::ReplaceAllTokensFromKeyValueList - Entry point. String to pass is Rule1 Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 753 1 .cce \| 0 Info [3004] CASRule::ReplaceAllTokensFromKeyValueList - Exit point. Passed string Rule1 Mar 23 12:51:13 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 409 1 .cce \| 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Follow-on action for this rule is RULE_FOLLOW_ON_ACTION_CONTINUE Mar 23 12:51:13 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 409 1 .cce \| 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Loaded rule 2. Rule trigger is MSCRM.CreateCompleted Mar 23 12:51:13 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 409 1 .cce \| 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Exiting from event handler Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Entry point. Event Name = Voice.WIEstablished Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Dumping all event parameters. Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CallerDN/5004. Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CalledDN/5102. Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value Direction/Incoming. Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value UUI/123412341234. Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value UserEnteredCode/. Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value InteractionID/. Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value ConversationID/. Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CustomerID/. Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value UCID/00001031421521780695. Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CallID/3143. Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value VDN/. Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value SplitSkill/5704. Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentID/3200. Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value StationDN/5001. Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value Cause/redirected. Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 1. Rule trigger is Voice.WIDelivered Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 2. Rule trigger is MSCRM.CreateCompleted Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Failed to match event details to any rule. Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Returning ASCLIENTAPI_EC_EVENT_NOT_SUPPORTED Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 536 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Entry point. Event Name = Voice.WICleared Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 536 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Dumping all event parameters. Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 536 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CallerDN/5004. Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 536 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CalledDN/5102. Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 536 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value ReleasingDN/5001. Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 536 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value Direction/Incoming. Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 536 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value UUI/123412341234. Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 536 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value UserEnteredCode/. Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 536 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value InteractionID/. Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 536 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value ConversationID/. Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CustomerID/. Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value UCID/00001031421521780695. Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CallID/3143. Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value VDN/. Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value SplitSkill/5704. Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentID/3200. Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value StationDN/5001. Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value Cause/redirected. Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 1. Rule trigger is Voice.WIDelivered Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 2. Rule trigger is MSCRM.CreateCompleted Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Failed to match event details to any rule. Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Returning ASCLIENTAPI_EC_EVENT_NOT_SUPPORTED Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 541 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Entry point. Event Name = User.AgentLogout Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 541 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Dumping all event parameters. Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 541 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentID/. Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 541 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value StationDN/5001. Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 541 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value ReasonCode/0. Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 1. Rule trigger is Voice.WIDelivered Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 2. Rule trigger is MSCRM.CreateCompleted Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Failed to match event details to any rule. Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Returning ASCLIENTAPI_EC_EVENT_NOT_SUPPORTED Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Entry point. Event Name = User.AgentStateChange Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Dumping all event parameters. Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentID/. Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value StationDN/5001. Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentState/1. Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value ReasonCode/0. Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value WorkMode/1. Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 1. Rule trigger is Voice.WIDelivered Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 2. Rule trigger is MSCRM.CreateCompleted Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 543 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Failed to match event details to any rule. Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 543 1 .cce \| 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Returning ASCLIENTAPI_EC_EVENT_NOT_SUPPORTED

[+] EMC Developer » MS Dynamic CRM Screen Pop using UUI, 19/03/2018 01:07:01 » Go to message
PankajGandhe wrote:No.. that is the SP2 page. Below is the link for SP3 page https://support.avaya.com/downloads/download-details.action?contentId=C20171220173677760_4&productId=P1439&releaseId=6.5.x Thanks.

[+] EMC Developer » MS Dynamic CRM Screen Pop using UUI, 18/03/2018 20:28:38 » Go to message
PankajGandhe wrote:Can you try upgrading to 6.5 SP3. There were some CRM rules related issues fixed in SP3. Are you referring to this? https://support.avaya.com/downloads/download-details.action?contentId=C20176121830419910_4&productId=P1439 Thanks.

[+] EMC Developer » MS Dynamic CRM Screen Pop using UUI, 16/03/2018 02:05:25 » Go to message
PankajGandhe wrote:What version of EMC are you using ? EMC 6.5

[+] EMC Developer » MS Dynamic CRM Screen Pop using UUI, 15/03/2018 23:47:28 » Go to message
EMC already integrated with MS Dynamic CRM with Caller Number as basis of screen pop, Can you help me how to reference the screen pop using UUI passed from AEP. I used the below rules but seems not working; Rule1 = When Voice.WIDelivered And Direction = Incoming Do ReturnEvent MSCRM.Create,entity=contact,attributes=fax,value=%UUI%,InvokeId=Rule1 Then Continue Else Continue Rule2 = When MSCRM.CreateCompleted And invokeId = Rule1 Do ReturnEvent MSCRM.Screenpop,entity=%entity%,id=%id%,bringToFront=true Then Continue Else Continue Any suggestions? Thank you very much

[+] EMC Developer » EMC WebChat, value for CustomerID always blank, 28/02/2017 22:44:18 » Go to message
Hi, After WebChatAsp initiated and desktop client already received it. I have a rule collect the parameter CustomerID but this parameter always blank. Is there anyway that this parameter to be fill in. Another, I would like email and webchat to have screen pop, any suggestion how to do it. Thanks.

[+] EMC Developer » Customizing the Default Web Page for Web Chat, 23/02/2017 22:27:49 » Go to message
Just want to know, which database and table usually save the web chat information, I want to add another info from web chat before launching but cannot find where to get the information. Already modified the default.aspx and ssndata xml. Thanks.

[+] EMC Developer » EMC Reporting, no agent, vdn, or skills visible. And agent, vdn, skills stat not writing to database, 14/02/2017 20:40:09 » Go to message
frade wrote:Yes, you can see in the Log something is wrong with the stream to AES. You must create a correct link to AES, test it using tsapi test (for example) an configure the correct link and parameters into .ini file. Regards Now already have the link and already showing historical report, Now the realtime report not yet fixed still no agent, vdn, or skills visible. Already configure to ini the vdn, stations, and skills. Log said successfully monitored. Any configuration I missed. Is this realtime report tied to CMS? IDS - Multimedia having issue with CMS connecting to Port 5000 but CMS setup use Port 22, Do I need to open the port 5000, Any effect? Thank you very much.

[+] EMC Developer » EMC Reporting, no agent, vdn, or skills visible. And agent, vdn, skills stat not writing to database, 14/02/2017 02:39:45 » Go to message
frade wrote:First you can do is revise the connection to database, versión etc.. using control Panel (just to be sure all the installation is fine) Then revise IDS Voice and Presence, and complete .ini file informatio(Also check the connection to AES in the .ini file. ) It is the service which writes info to database. what you can do is change the Log level to 1 and restart IDS voice and Presence. and revise the log, looking for problems. Thank you very much. I tried to perform as per suggestion, I got this from the LOG. Any idea? Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 060 1 .cce \| 0 Info [8536] CStatStream::CStatStream - Switch ID 1, Log event queue size 1000. Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 060 1 .cce \| 0 Info [8536] CCVCTStream::OpenStream - Entry point for switch#1: AVAYA#CM7#CSTA#DEMOAES6. Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 169 1 .cce \| 0 Info [8536] CCVCTStream::OpenStream - ACS Handle allocated for Switch#1: AVAYA#CM7#CSTA#DEMOAES6. Handle is 44850048 Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 185 1 .cce \| 0 Info [8536] CCVCTStream::OpenStream - Message pump window created. Window handle 2621490 Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 200 1 .cce \| 0 Info [8536] CCVCTStream::OpenStream - Dispatch thread created. Thread ID 496 Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 200 1 .cce \| 0 Info [12968] Event Dispatch Thread Started, ThreadID=0x32A8 Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 200 1 .cce \| 0 Info [12968] CCVCTStream::EventDispatchThreadProc - acsGetEventPoll after (positive). privateData.length = 0, cstaEvent.eventHeader.eventClass 2, cstaEvent.eventHeader.eventType 6 Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 200 1 .cce \| 0 Info [12968] CCVCTStream::EventDispatchThreadProc - Private data is 0 length. Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 200 1 .cce \| 0 Info [12968] CCVCTStream::EventDispatchThreadProc - acsGetEventPoll after (positive). cstaEvent.eventHeader.eventClass == ACSCONFIRMATION Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 216 1 .cce \| 0 Info [12968] CCVCTStream::EventDispatchThreadProc - Exit for Event Dispatch Thread has been signaled, ThreadID=0x32A8 Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 216 1 .cce \| 0 Info [12968] CCVCTStream::EventDispatchThreadProc - Exit point. Event Dispatch Thread Stopped, ThreadID=0x32A8 Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 216 1 .cce \| 0 Info [8536] Stream of Switch#1 aborted Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 216 1 .cce \| 0 Info [8536] OpenStream failed to Switch#1: AVAYA#CM7#CSTA#DEMOAES6 Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 216 1 .cce \| 0 Info [8536] CCVCTStream::OpenStream - Exit point for switch#1: AVAYA#CM7#CSTA#DEMOAES6. Return code -10025 Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 232 1 .cce \| 0 Minor [8536] CStatThread::StartStatistics - Error opening primary TSAPI Stream to Switch#1 with error code -10025 in the thread 0x2158 Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 232 1 .cce \| 0 Info [8536] CStatStream::~CStatStream Feb 14 16:34:15 EMCALL AIDServer[3836]: -08:00 2017 357 1 .cce \| 0 Info [8932] GetRealtimeVDNEx for 5101 failed Feb 14 16:34:15 EMCALL AIDServer[3836]: -08:00 2017 372 1 .cce \| 0 Info [8932] GetShiftVDN for 5101 failed Feb 14 16:34:25 EMCALL AIDServer[3836]: -08:00 2017 420 1 .cce \| 0 Info [8932] GetRealtimeVDNEx for 5101 failed Feb 14 16:34:25 EMCALL AIDServer[3836]: -08:00 2017 435 1 .cce \| 0 Info [8932] GetShiftVDN for 5101 failed

[+] EMC Developer » EMC Reporting, no agent, vdn, or skills visible. And agent, vdn, skills stat not writing to database, 13/02/2017 19:38:44 » Go to message
frade wrote:Did you complete IDS installation? Yes, DB also installed (but having issue with BAT file so I manually run the SQL files). Anything in the INI file need to check? If I change the IDSViewServerName, the IDS having issue/prompting not connecting. Thanks.

[+] EMC Developer » EMC Reporting, no agent, vdn, or skills visible. And agent, vdn, skills stat not writing to database, 06/02/2017 19:13:52 » Go to message
Hi, I'm new with this EMC, I finished setup voice, all agents, vdn, and skills are visible in CM under control panel. Agents can login and set to available. Interaction is writing in db but not other info Is there any configuration I missed? Any suggestion will be a great help. Thank you very much.

[+] Avaya Orchestration Designer » "#1" not recognize in call flow as DTMF, 19/10/2016 00:57:54 » Go to message
thank you very much. let me check it.

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