Messages posted by ScottVanNest

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[+] Avaya Orchestration Designer/Dialog Designer (Archive - Oct 2013 and earlier) » Time:Audio, 27/09/2010 18:24:23 » Go to message
can you tell me where that variable is populated from?

[+] Avaya Orchestration Designer/Dialog Designer (Archive - Oct 2013 and earlier) » Time:Audio, 27/09/2010 17:56:23 » Go to message
I have an if statement that uses the Time:Audio variable to calculate if the call center is open. What is happening is that in the middle of the day, it is calculating as closed and going down the wrong leg. I have all logging off. This application has been in production for about a year. I suspect that the time:Audio variable is wrong. How do I trouble shoot that? I checked the time on teh MPP's, they are correct. The call center operational hours is from a database read and that is not failing. Thanks.

[+] Avaya Orchestration Designer/Dialog Designer (Archive - Oct 2013 and earlier) » Spanish standard pharseset, 12/08/2010 13:44:14 » Go to message
I couldn't find that in the help file to save my life. thanks.

[+] Avaya Orchestration Designer/Dialog Designer (Archive - Oct 2013 and earlier) » Spanish standard pharseset, 12/08/2010 11:53:32 » Go to message
Now that i got past that hurdle, how do I get the phraseset details out of Eclipse to have them recorded. I need the wav file name, phrase text and comments. Thanks

[+] Avaya Orchestration Designer/Dialog Designer (Archive - Oct 2013 and earlier) » Spanish standard pharseset, 10/08/2010 18:51:28 » Go to message
Thanks. I did something out of order initially. All is good now.

[+] Avaya Orchestration Designer/Dialog Designer (Archive - Oct 2013 and earlier) » Spanish standard pharseset, 10/08/2010 17:57:37 » Go to message
I have sucessfully added the spanish localization bundle 3.1.6. when it created the phraseset, it simply numbered all the messages 0001 through 1136 and doesn't include any message details like Phrase Text or Comments. How do I determine what messages are what? I need to know details on messages. for example, we play the month names in our script. What message numbers correspond to the month names? I would like to have a full list if possible. Thanks.

[+] AE Services General (Archive - Oct 2013 and earlier) » CCE XML Server Connection Issue, 02/07/2010 15:56:36 » Go to message
I was told by a CCE tech that AES is loosing connection wtih the CCE XML Server. Where would i start troubleshooting this from an AES side? Can I see in any AES logs if the network is failing? Thanks. Scott

[+] Avaya Orchestration Designer/Dialog Designer (Archive - Oct 2013 and earlier) » CTIConnector ANI - DNIS, 23/06/2010 11:19:35 » Go to message
I currently run the CTICallinfo at the beginning of the call to get ani and dnis. I am looking into moving the cticallinfo down into the script, but I need dnis and ani at the beginning of the call but want to move the callinfo function down into the script to fix the issue of the short call erroring the cticallinfo function. Can I get ani and dnis from another location? Thanks.

[+] Avaya Orchestration Designer/Dialog Designer (Archive - Oct 2013 and earlier) » CTICallInfo for a short call, 22/06/2010 15:01:07 » Go to message
I would expect a call that hung up to hit the AppRoot node and go down the On Disconnect or connection.disconnect.hangup. It doesn't seem to be doing that. How would I handle a disconnect at the time of the function call?

[+] Avaya Orchestration Designer/Dialog Designer (Archive - Oct 2013 and earlier) » CTICallInfo for a short call, 22/06/2010 13:44:16 » Go to message
On a short call, say 1/2 second. the cticallinfo function, which is in the first Data Node in my script, looks to be waiting for CTIConnector to return the callinfo instead of seeing the ConnectionCleared. CTICallInfo function is timing out after 4 seconds. Should I simply be terminating the call in the script if the CTICallInfo fails for any reason after the 4 seconds, or am I using it incorrectly? I am attempting to transfer the call when the CTICAllInfo fails, and the transfer is failing, likely because the call is already gone. Below are the logs from an instance of this. Thanks. TSAPI LOG----- 6/18/10 08:50:46.279 <GetEventThread#7> CSTADeliveredEvent ::= 06/18/10 08:50:46.279 <GetEventThread#7> { 06/18/10 08:50:46.279 <GetEventThread#7> connection 06/18/10 08:50:46.279 <GetEventThread#7> { 06/18/10 08:50:46.279 <GetEventThread#7> callID 14255 06/18/10 08:50:46.279 <GetEventThread#7> deviceID "3708" 06/18/10 08:50:46.279 <GetEventThread#7> devIDType 0 < STATIC_ID > 06/18/10 08:50:46.279 <GetEventThread#7> } 06/18/10 08:50:46.279 <GetEventThread#7> alertingDevice 06/18/10 08:50:46.279 <GetEventThread#7> { 06/18/10 08:50:46.279 <GetEventThread#7> deviceID "3708" 06/18/10 08:50:46.279 <GetEventThread#7> deviceIDType 55 < EXPLICIT_PRIVATE_LOCAL_NUMBER > 06/18/10 08:50:46.279 <GetEventThread#7> deviceIDStatus 0 < ID_PROVIDED > 06/18/10 08:50:46.279 <GetEventThread#7> } 06/18/10 08:50:46.279 <GetEventThread#7> callingDevice 06/18/10 08:50:46.279 <GetEventThread#7> { 06/18/10 08:50:46.279 <GetEventThread#7> deviceID "8656375411" 06/18/10 08:50:46.279 <GetEventThread#7> deviceIDType 32 < EXPLICIT_PUBLIC_NATIONAL > 06/18/10 08:50:46.279 <GetEventThread#7> deviceIDStatus 0 < ID_PROVIDED > 06/18/10 08:50:46.279 <GetEventThread#7> } 06/18/10 08:50:46.279 <GetEventThread#7> calledDevice 06/18/10 08:50:46.279 <GetEventThread#7> { 06/18/10 08:50:46.279 <GetEventThread#7> deviceID "1251" 06/18/10 08:50:46.279 <GetEventThread#7> deviceIDType 32 < EXPLICIT_PUBLIC_NATIONAL > 06/18/10 08:50:46.279 <GetEventThread#7> deviceIDStatus 0 < ID_PROVIDED > 06/18/10 08:50:46.279 <GetEventThread#7> } 06/18/10 08:50:46.279 <GetEventThread#7> lastRedirectionDevice 06/18/10 08:50:46.279 <GetEventThread#7> { 06/18/10 08:50:46.279 <GetEventThread#7> deviceID <null> 06/18/10 08:50:46.279 <GetEventThread#7> deviceIDType 30 < EXPLICIT_PUBLIC_UNKNOWN > 06/18/10 08:50:46.279 <GetEventThread#7> deviceIDStatus 2 < ID_NOT_REQUIRED > 06/18/10 08:50:46.279 <GetEventThread#7> } 06/18/10 08:50:46.279 <GetEventThread#7> localConnectionInfo 2 < CS_ALERTING > 06/18/10 08:50:46.279 <GetEventThread#7> cause 22 < EC_NEW_CALL > 06/18/10 08:50:46.279 <GetEventThread#7> } 06/18/10 08:50:46.279 <GetEventThread#7> TsapiPrivate ::= 06/18/10 08:50:46.279 <GetEventThread#7> { 06/18/10 08:50:46.279 <GetEventThread#7> vendor "ECS" 06/18/10 08:50:46.279 <GetEventThread#7> data 2 0 80 0 30 81 db a 1 2 16 2 33 31 16 2 36 39 16 4 33 32 32 30 30 13 a 1 ff a 1 0 2 1 0 2 1 0 2 1 0 16 0 30 0 30 a a 1 ff a 1 0 16 0 16 0 30 5 a 1 ff 4 0 a 1 0 30 66 a 1 0 30 8 16 0 a 1 1e a 1 2 30 8 16 0 a 1 1e a 1 2 16 0 16 0 30 13 a 1 ff a 1 0 2 1 0 2 1 0 2 1 0 16 0 30 0 30 a a 1 ff a 1 0 16 0 16 0 30 5 a 1 ff 4 0 16 14 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 6 1 1 0 2 1 0 1 1 0 30 0 30 8 16 0 a 1 1e a 1 1 16 14 30 30 30 30 31 31 34 32 35 35 31 32 37 36 38 36 38 39 36 34 30 6 1 1 0 2 1 0 1 1 0 30 0 30 8 16 0 a 1 1e a 1 1 06/18/10 08:50:46.279 <GetEventThread#7> tsType 57 06/18/10 08:50:46.279 <GetEventThread#7> } 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> LucentV7ConnectionClearedEvent ::= 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> { 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> userInfo <null> 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> deviceHistory 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> { 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> { 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> oldDeviceID "3708" 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> eventCause -1 < EC_NONE > 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> oldConnectionID 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> { 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> callID 14255 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> deviceID "3708" 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> devIDType 0 < STATIC_ID > 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> } 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> } 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> } 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> } 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> CSTA Unsolicited Event: CSTAEvent[CSTAConnectionClearedEvent]@1e033e1 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> Free memory: 15203040 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> Total memory: 45035520 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> Handling CSTA_CONNECTION_CLEARED for TSProvider[#2]@7a4489 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> Getting TsapiCallObserver lock to deliver events for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@15d4de6 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> meta event BEGIN: cause (100) metaCode (131) for com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@15d4de6 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> TERMINALCONNECTIONDROPPEDEVENT for TSConnection[termConn:(14255,3708)]@1dba183 for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@15d4de6 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> TERMINALCONNECTIONDROPPEDEVENT_CC for TSConnection[termConn:(14255,3708)]@1dba183 for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@15d4de6 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> CONNECTIONDISCONNECTEDEVENT for TSConnection[conn:(14255,3708)]@48a690 for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@15d4de6 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> CONNECTIONDISCONNECTEDEVENT_CC for TSConnection[conn:(14255,3708)]@48a690 for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@15d4de6 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> meta event END for com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@15d4de6 eventList size=4 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> Getting TsapiCallObserver lock to deliver deleteReference events for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@15d4de6 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> meta event BEGIN: cause (100) metaCode (136) for com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@15d4de6 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> OBSERVATIONENDEDEVENT for observed: TSCall[14255]@19bb8c2 for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@15d4de6 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> meta event END for com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@15d4de6 eventList size=5 06/18/10 08:50:46.638 <DistributeCSTAEvent#8> DONE handling CSTA_CONNECTION_CLEARED for TSProvider[#2]@7a4489 CTICONNECTOR LOG 18/06/2010 08:50:46 DEBUG - CTICallObserver.removeCall:removing call:14255 from ext:3708 18/06/2010 08:50:46 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 3708 is 0 18/06/2010 08:50:50 DEBUG - CallInfo:doGetCallInfo:Didn't find a matching call. Give CTI Connector time to process 18/06/2010 08:50:50 ERROR - CallInfo.doGetCallInfoInitialCall: No call info available for extension 3708 18/06/2010 08:50:50 DEBUG - No callid found in CTIEnd 18/06/2010 08:50:50 DEBUG - Ending call on extension 3708

[+] Avaya Orchestration Designer/Dialog Designer (Archive - Oct 2013 and earlier) » Can UUI(CTI) contain non-ASCII character?, 17/06/2010 10:41:46 » Go to message
Also, I just ran into a case where an apostrophe or an & sign in the UUI caused the cticonnecter to not perform a transfer. What ASCII characters can not be sent as well. Thanks.

[+] Avaya Orchestration Designer/Dialog Designer (Archive - Oct 2013 and earlier) » CTIConnectot Issue 2, 15/06/2010 18:35:40 » Go to message
thanks.

[+] Avaya Orchestration Designer/Dialog Designer (Archive - Oct 2013 and earlier) » CTIConnectot Issue 2, 15/06/2010 18:10:24 » Go to message
From the issue https://devconnect.avaya.com/public/forum/d_forum_3.jsp?t=7083&f=6 I have built a new application server this time using JRE6 Update 18. I am now getting a bit further with different logs. I am also now able to map stations in the runtimeconfig. Please analyze these logs and see if they tell you anything different. Thank you CTIConnector Log - 15/06/2010 16:43:18 DEBUG - CTIConnectorManager.setTServerWait: TServer wait time is 4 15/06/2010 16:43:18 DEBUG - CTIConnectorManager.init: initing CTI connector. Verbosity set at 3 15/06/2010 16:43:18 DEBUG - CTIConnectorManager.init: CTI Version is 05.00.17 15/06/2010 16:43:18 DEBUG - CTIConnectorManager.CheckObserverTimeoutSet: Observer timeout interval found: 50 15/06/2010 16:43:18 DEBUG - CTIConnectorManager.CheckObserverTimeoutSet: Provider startup delay found: 4000 15/06/2010 16:43:18 DEBUG - CTIConnectorManager.getConnectionString: No entry for TServer in configuration file 15/06/2010 16:43:18 DEBUG - CTIConnectorManager.initProvider: Look for TServer config in DD application configuration (new method to 4.0) 15/06/2010 16:43:18 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: getting provider:AVAYA#AES1#CSTA#AES1 15/06/2010 16:43:27 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider obtained 15/06/2010 16:43:27 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: give provider cycles:40 of delay:100ms 15/06/2010 16:43:27 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider is not in service -- STATE: 0, give small delay 15/06/2010 16:43:27 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider is now in service -- STATE: 2 15/06/2010 16:43:27 DEBUG - CTIConnectorManager.initProvider: provider vendor version is 8 15/06/2010 16:43:27 DEBUG - CTIConnectorManager.initProvider: setup named licensing. 15/06/2010 16:43:27 WARN - CTIConnectorManager.initProvider: problem with requestPrivileges; the version of AES may not support Named Licensing. (Exception - com.avaya.jtapi.tsapi.TsapiPlatformException: Unexpected requestPrivileges TSAPI failure: com.avaya.jtapi.tsapi.TsapiPlatformException: requestPrivileges failure: com.avaya.jtapi.tsapi.TsapiPlatformException: ACS Error: 120) 15/06/2010 16:43:27 DEBUG - CTIConnectorManager.initProvider: shutdown and re-initilize provider. 15/06/2010 16:43:32 DEBUG - ProviderMonitor: Checking:AES1 for availability 15/06/2010 16:43:32 DEBUG - ProviderObserver.providerChangedEvent: got providerobservation event, got provider to shutdown 15/06/2010 16:43:32 DEBUG - ProviderMonitor:AES1 got an exception getting date/time attempt:0 error:no conf event 15/06/2010 16:43:32 DEBUG - ProviderMonitor:AES1 got a null getting date/time attempt:0 15/06/2010 16:43:32 DEBUG - ProviderObserver.providerChangedEvent:AES1 is added to list of downed providers 15/06/2010 16:43:32 DEBUG - ProviderObserver.providerChangedEvent: JTAPI Provider is down 15/06/2010 16:43:32 DEBUG - ProviderObserver.providerChangedEvent: got providerobservation event, got provider to shutdown 15/06/2010 16:43:32 DEBUG - ProviderObserver.providerChangedEvent:AES1 is added to list of downed providers 15/06/2010 16:43:32 DEBUG - ProviderObserver.providerChangedEvent: JTAPI Provider is down 15/06/2010 16:43:32 DEBUG - ProviderObserver.providerChangedEvent: got providerobservation event, got provider to shutdown 15/06/2010 16:43:32 DEBUG - ProviderObserver.providerChangedEvent:AES1 is added to list of downed providers 15/06/2010 16:43:32 DEBUG - ProviderObserver.providerChangedEvent: JTAPI Provider is down 15/06/2010 16:43:52 DEBUG - ProviderMonitor:AES1 got an exception getting date/time attempt:1 error:client not in service 15/06/2010 16:43:52 DEBUG - ProviderMonitor:AES1 got a null getting date/time attempt:1 15/06/2010 16:44:12 DEBUG - ProviderMonitor:AES1 got an exception getting date/time attempt:2 error:client not in service 15/06/2010 16:44:12 DEBUG - ProviderMonitor:AES1 got a null getting date/time attempt:2 15/06/2010 16:44:32 DEBUG - ProviderMonitor:AES1 got an exception getting date/time attempt:3 error:client not in service 15/06/2010 16:44:32 DEBUG - ProviderMonitor:AES1 got a null getting date/time attempt:3 15/06/2010 16:44:52 ERROR - No dateTime found. No connection to server 15/06/2010 16:44:52 DEBUG - ProviderMonitor:remove provider from the list. 15/06/2010 16:45:00 DEBUG - ProviderMonitor: Checking:AES1 for availability 15/06/2010 16:45:00 DEBUG - ProviderMonitor:AES1 is null in our list, attempt to reget 15/06/2010 16:45:05 DEBUG - CTIConnectorManager.getConnectionString: No entry for TServer in configuration file 15/06/2010 16:45:05 DEBUG - CTIConnectorManager.initProvider: Look for TServer config in DD application configuration (new method to 4.0) 15/06/2010 16:45:05 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: getting provider:AVAYA#AES1#CSTA#AES1 15/06/2010 16:45:09 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider obtained 15/06/2010 16:45:09 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: give provider cycles:40 of delay:100ms 15/06/2010 16:45:09 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider is not in service -- STATE: 0, give small delay 15/06/2010 16:45:09 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider is now in service -- STATE: 2 15/06/2010 16:45:09 DEBUG - CTIConnectorManager.initProvider: provider vendor version is 8 15/06/2010 16:45:09 DEBUG - CTIConnectorManager.initProvider: setup named licensing. 15/06/2010 16:45:09 WARN - CTIConnectorManager.initProvider: problem with requestPrivileges; the version of AES may not support Named Licensing. (Exception - com.avaya.jtapi.tsapi.TsapiPlatformException: Unexpected requestPrivileges TSAPI failure: com.avaya.jtapi.tsapi.TsapiPlatformException: requestPrivileges failure: com.avaya.jtapi.tsapi.TsapiPlatformException: ACS Error: 120) 15/06/2010 16:45:09 DEBUG - CTIConnectorManager.initProvider: shutdown and re-initilize provider. 15/06/2010 16:45:14 ERROR - CTICallObserver.CTICallObserver: failed to add an observer on extension: 3701 error is failure to monitor device 15/06/2010 16:45:22 DEBUG - ProviderMonitor: Checking:AES1 for availability 15/06/2010 16:45:22 DEBUG - ProviderMonitor:AES1 is in providersDown list to be taken down 15/06/2010 16:45:22 ERROR - AES1 is in providersDown list to be taken down 15/06/2010 16:45:22 DEBUG - ProviderMonitor:remove provider from the list. 15/06/2010 16:45:22 DEBUG - ProviderObserver.providerChangedEvent: got providerobservation event, got provider to shutdown 15/06/2010 16:45:22 DEBUG - ProviderObserver.providerChangedEvent:AES1 is added to list of downed providers 15/06/2010 16:45:22 DEBUG - ProviderObserver.providerChangedEvent: JTAPI Provider is down 15/06/2010 16:45:30 DEBUG - ProviderMonitor: Checking:AES1 for availability 15/06/2010 16:45:30 DEBUG - ProviderMonitor:AES1 is null in our list, attempt to reget 15/06/2010 16:45:35 DEBUG - CTIConnectorManager.getConnectionString: No entry for TServer in configuration file 15/06/2010 16:45:35 DEBUG - CTIConnectorManager.initProvider: Look for TServer config in DD application configuration (new method to 4.0) 15/06/2010 16:45:35 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: getting provider:AVAYA#AES1#CSTA#AES1 15/06/2010 16:45:39 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider obtained 15/06/2010 16:45:39 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: give provider cycles:40 of delay:100ms 15/06/2010 16:45:39 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider is not in service -- STATE: 0, give small delay 15/06/2010 16:45:39 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider is now in service -- STATE: 2 15/06/2010 16:45:39 DEBUG - CTIConnectorManager.initProvider: provider vendor version is 8 15/06/2010 16:45:39 DEBUG - CTIConnectorManager.initProvider: setup named licensing. 15/06/2010 16:45:39 WARN - CTIConnectorManager.initProvider: problem with requestPrivileges; the version of AES may not support Named Licensing. (Exception - com.avaya.jtapi.tsapi.TsapiPlatformException: Unexpected requestPrivileges TSAPI failure: com.avaya.jtapi.tsapi.TsapiPlatformException: requestPrivileges failure: com.avaya.jtapi.tsapi.TsapiPlatformException: ACS Error: 120) 15/06/2010 16:45:39 DEBUG - CTIConnectorManager.initProvider: shutdown and re-initilize provider. 15/06/2010 16:45:44 ERROR - CTICallObserver.CTICallObserver: failed to add an observer on extension: 3701 error is failure to monitor device 15/06/2010 16:45:44 ERROR - CTIConnectorManager.addObservers: failed to add an observer on extension: 3702 error is not in provider's domain 15/06/2010 16:45:52 DEBUG - ProviderMonitor: Checking:AES1 for availability 15/06/2010 16:45:52 DEBUG - Provider:AES1 has no valid observers, will retry to get them 15/06/2010 16:45:52 ERROR - CTIConnectorManager.addObservers: Error getting observer address 15/06/2010 16:45:52 ERROR - CTIConnectorManager.addObservers: failed to add an observer on extension: 3702 error is not in provider's domain 15/06/2010 16:46:00 DEBUG - ProviderMonitor: Checking:AES1 for availability 15/06/2010 16:46:00 DEBUG - Provider:AES1 has no valid observers, will retry to get them 15/06/2010 16:46:00 ERROR - CTIConnectorManager.addObservers: Error getting observer address 15/06/2010 16:46:00 ERROR - CTIConnectorManager.addObservers: failed to add an observer on extension: 3702 error is not in provider's domain 15/06/2010 16:46:08 DEBUG - ProviderMonitor: Checking:AES1 for availability 15/06/2010 16:46:08 DEBUG - Provider:AES1 has no valid observers, will retry to get them 15/06/2010 16:46:08 ERROR - CTIConnectorManager.addObservers: Error getting observer address 15/06/2010 16:46:08 ERROR - CTIConnectorManager.addObservers: failed to add an observer on extension: 3702 error is not in provider's domain 15/06/2010 16:46:16 DEBUG - ProviderMonitor: Checking:AES1 for availability 15/06/2010 16:46:17 DEBUG - Provider:AES1 has no valid observers, will retry to get them 15/06/2010 16:46:17 ERROR - CTIConnectorManager.addObservers: Error getting observer address 15/06/2010 16:46:17 ERROR - CTIConnectorManager.addObservers: failed to add an observer on extension: 3702 error is not in provider's domain 15/06/2010 16:46:25 DEBUG - ProviderMonitor: Checking:AES1 for availability 15/06/2010 16:46:25 DEBUG - Provider:AES1 has no valid observers, will retry to get them 15/06/2010 16:46:25 ERROR - CTIConnectorManager.addObservers: Error getting observer address 15/06/2010 16:46:25 ERROR - CTIConnectorManager.addObservers: failed to add an observer on extension: 3702 error is not in provider's domain 15/06/2010 16:46:33 DEBUG - ProviderMonitor: Checking:AES1 for availability 15/06/2010 16:46:33 DEBUG - Provider:AES1 has no valid observers, will retry to get them 15/06/2010 16:46:33 ERROR - CTIConnectorManager.addObservers: Error getting observer address 15/06/2010 16:46:33 ERROR - CTIConnectorManager.addObservers: failed to add an observer on extension: 3702 error is not in provider's domain 15/06/2010 16:46:41 DEBUG - ProviderMonitor: Checking:AES1 for availability 15/06/2010 16:46:41 DEBUG - Provider:AES1 has no valid observers, will retry to get them 15/06/2010 16:46:41 ERROR - CTIConnectorManager.addObservers: Error getting observer address 15/06/2010 16:46:41 ERROR - CTIConnectorManager.addObservers: failed to add an observer on e tsapi_trace - 06/15/10 16:43:18.298 {Thread-1} = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = 06/15/10 16:43:18.298 {Thread-1} Switched JTAPI trace output to alternate Trace file tsapi_trace.txt 06/15/10 16:43:18.298 {Thread-1} = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = 06/15/10 16:43:18.298 {Thread-1} JTAPI Package Version: 4.2.2 VJ1027A 06/15/10 16:43:18.298 {Thread-1} browser: GENERIC 06/15/10 16:43:22.944 {Thread-1} AvayaJtapiThread - thread created: name=GetEventThread#1, hash= @29775659 06/15/10 16:43:23.006 {Thread-1} Sent InvokeID 1 for TSProvider[#1]@1da669c 06/15/10 16:43:23.006 {Thread-1} ACSNameSrvRequest ::= 06/15/10 16:43:23.006 {Thread-1} { 06/15/10 16:43:23.006 {Thread-1} streamType 1 < ST_CSTA > 06/15/10 16:43:23.006 {Thread-1} } 06/15/10 16:43:23.006 <GetEventThread#1> Received invokeID 1 for TSProvider[#1]@1da669c 06/15/10 16:43:23.006 <GetEventThread#1> ACSNameSrvReply ::= 06/15/10 16:43:23.006 <GetEventThread#1> { 06/15/10 16:43:23.006 <GetEventThread#1> more FALSE 06/15/10 16:43:23.006 <GetEventThread#1> list 06/15/10 16:43:23.006 <GetEventThread#1> { 06/15/10 16:43:23.006 <GetEventThread#1> { 06/15/10 16:43:23.006 <GetEventThread#1> serverName "AVAYA#AES1#CSTA#AES1" 06/15/10 16:43:23.006 <GetEventThread#1> serverAddr 2 0 4 1a c0 a8 dd 3c 0 0 0 0 0 0 0 0 06/15/10 16:43:23.006 <GetEventThread#1> } 06/15/10 16:43:23.006 <GetEventThread#1> } 06/15/10 16:43:23.006 <GetEventThread#1> } 06/15/10 16:43:23.022 <GetEventThread#1> Handling INVOKE ID 1 for TSProvider[#1]@1da669c 06/15/10 16:43:23.022 <GetEventThread#1> DONE handling INVOKE ID 1 for TSProvider[#1]@1da669c 06/15/10 16:43:23.022 {Thread-1} Sent InvokeID 2 for TSProvider[#1]@1da669c 06/15/10 16:43:23.022 {Thread-1} ACSAbortStream ::= 06/15/10 16:43:23.022 {Thread-1} { 06/15/10 16:43:23.022 {Thread-1} NULL 06/15/10 16:43:23.022 {Thread-1} } 06/15/10 16:43:23.022 <GetEventThread#1> Call Control: no handler for session 06/15/10 16:43:23.022 <GetEventThread#1> Exception received: java.net.SocketException: socket closed 06/15/10 16:43:23.022 <GetEventThread#1> java.net.SocketException: socket closed at java.net.SocketInputStream.socketRead0(Native Method) 06/15/10 16:43:23.022 <GetEventThread#1> at java.net.SocketInputStream.read(Unknown Source) 06/15/10 16:43:23.022 <GetEventThread#1> at com.avaya.java.tsapiInterface.streams.IntelSocketInputStream.readFully(IntelSocketInputStream.java:49) 06/15/10 16:43:23.022 <GetEventThread#1> at com.avaya.java.tsapiInterface.streams.IntelSocketInputStream.readInt(IntelSocketInputStream.java:60) 06/15/10 16:43:23.022 <GetEventThread#1> at com.avaya.java.tsapiInterface.oio.TsapiChannelOio$OioChannelThread.run(TsapiChannelOio.java:219) 06/15/10 16:43:23.022 {Thread-1} browser: GENERIC 06/15/10 16:43:27.528 {Thread-1} AvayaJtapiThread - thread created: name=GetEventThread#2, hash= @11110706 06/15/10 16:43:27.528 {Thread-1} AvayaJtapiThread - thread created: name=DistributeCSTAEvent#3, hash= @8303462 06/15/10 16:43:27.528 {Thread-1} Sent InvokeID 1 for TSProvider[#1]@1da669c 06/15/10 16:43:27.528 {Thread-1} ACSKeyRequest ::= 06/15/10 16:43:27.528 {Thread-1} { 06/15/10 16:43:27.528 {Thread-1} loginID "ctiuser2" 06/15/10 16:43:27.528 {Thread-1} } 06/15/10 16:43:27.528 {Thread-1} TsapiPrivate ::= 06/15/10 16:43:27.528 {Thread-1} { 06/15/10 16:43:27.528 {Thread-1} vendor "NT_TCP" 06/15/10 16:43:27.528 {Thread-1} data 80 1 1 1 3 1 1 06/15/10 16:43:27.528 {Thread-1} tsType 0 06/15/10 16:43:27.528 {Thread-1} } 06/15/10 16:43:27.590 <GetEventThread#2> Received invokeID 1 for TSProvider[#1]@1da669c 06/15/10 16:43:27.590 <GetEventThread#2> ACSAuthReplyTwo ::= 06/15/10 16:43:27.590 <GetEventThread#2> { 06/15/10 16:43:27.590 <GetEventThread#2> objectID 0 06/15/10 16:43:27.590 <GetEventThread#2> key eb f3 29 33 a5 b3 4a 66 06/15/10 16:43:27.590 <GetEventThread#2> authInfo 06/15/10 16:43:27.590 <GetEventThread#2> { 06/15/10 16:43:27.590 <GetEventThread#2> authType 2 < NEED_LOGIN_ID_AND_PASSWD > 06/15/10 16:43:27.590 <GetEventThread#2> authLoginID "ctiuser2" 06/15/10 16:43:27.590 <GetEventThread#2> } 06/15/10 16:43:27.590 <GetEventThread#2> encodeType 3 < WIN_NT_LOCAL > 06/15/10 16:43:27.590 <GetEventThread#2> pipe <null> 06/15/10 16:43:27.590 <GetEventThread#2> } 06/15/10 16:43:27.590 <GetEventThread#2> Handling INVOKE ID 1 for TSProvider[#1]@1da669c 06/15/10 16:43:27.590 <GetEventThread#2> DONE handling INVOKE ID 1 for TSProvider[#1]@1da669c 06/15/10 16:43:27.606 {Thread-1} Sent InvokeID 2 for TSProvider[#1]@1da669c 06/15/10 16:43:27.606 {Thread-1} ACSOpenStream ::= 06/15/10 16:43:27.606 {Thread-1} { 06/15/10 16:43:27.606 {Thread-1} streamType 1 < ST_CSTA > 06/15/10 16:43:27.606 {Thread-1} serverID "AVAYA#AES1#CSTA#AES1" 06/15/10 16:43:27.606 {Thread-1} loginID "ctiuser2" 06/15/10 16:43:27.606 {Thread-1} cryptPass 18 b4 6 9e 72 38 e 11 33 7f dd 57 45 dc 48 46 dd 7f dd 57 45 dc 48 46 dd 7f dd 57 45 dc 48 46 dd 7f dd 57 45 dc 48 46 06/15/10 16:43:27.606 {Thread-1} applicationName "Jtapi Client" 06/15/10 16:43:27.606 {Thread-1} level 1 < ACS_LEVEL1 > 06/15/10 16:43:27.606 {Thread-1} apiVer "TS1:2" 06/15/10 16:43:27.606 {Thread-1} libVer "AES4.2.2 VJ1027A" 06/15/10 16:43:27.606 {Thread-1} tsrvVer "" 06/15/10 16:43:27.606 {Thread-1} } 06/15/10 16:43:27.606 {Thread-1} TsapiPrivate ::= 06/15/10 16:43:27.606 {Thread-1} { 06/15/10 16:43:27.606 {Thread-1} vendor "VERSION" 06/15/10 16:43:27.606 {Thread-1} data 0 45 43 53 23 34 2d 38 23 41 54 26 54 20 44 65 66 69 6e 69 74 79 20 47 33 23 34 2d 38 0 06/15/10 16:43:27.606 {Thread-1} tsType 0 06/15/10 16:43:27.606 {Thread-1} } 06/15/10 16:43:27.606 <GetEventThread#2> ACSClientHeartbeatEvent ::= 06/15/10 16:43:27.606 <GetEventThread#2> { 06/15/10 16:43:27.606 <GetEventThread#2> } 06/15/10 16:43:27.606 <GetEventThread#2> Putting event CSTAEvent[ACSClientHeartbeatEvent]@1fbfd6. EVENT Q SIZE = 1 MAX Q SIZE = 1 for TSProvider[#1]@1da669c 06/15/10 16:43:27.606 <GetEventThread#2> Received invokeID 2 for TSProvider[#1]@1da669c 06/15/10 16:43:27.606 <GetEventThread#2> ACSOpenStreamConfEvent ::= 06/15/10 16:43:27.606 <GetEventThread#2> { 06/15/10 16:43:27.606 <GetEventThread#2> apiVer "ST2" 06/15/10 16:43:27.606 <GetEventThread#2> libVer "AES4.2.2 VJ1027A" 06/15/10 16:43:27.606 <GetEventThread#2> tsrvVer "4.2.2 Build 467" 06/15/10 16:43:27.606 <GetEventThread#2> drvrVer "4.2.2 Build 467" 06/15/10 16:43:27.606 <GetEventThread#2> } 06/15/10 16:43:27.606 <GetEventThread#2> TsapiPrivate ::= 06/15/10 16:43:27.606 <GetEventThread#2> { 06/15/10 16:43:27.606 <GetEventThread#2> vendor "ECS" 06/15/10 16:43:27.606 <GetEventThread#2> data 0 38 0 06/15/10 16:43:27.606 <GetEventThread#2> tsType 2 06/15/10 16:43:27.606 <GetEventThread#2> } 06/15/10 16:43:27.606 <GetEventThread#2> Handling INVOKE ID 2 for TSProvider[#1]@1da669c 06/15/10 16:43:27.606 <GetEventThread#2> DONE handling INVOKE ID 2 for TSProvider[#1]@1da669c 06/15/10 16:43:27.637 <DistributeCSTAEvent#3> Getting event CSTAEvent[ACSClientHeartbeatEvent]@1fbfd6 for TSProvider[#1]@1da669c 06/15/10 16:43:27.637 <DistributeCSTAEvent#3> Handling ACS_CLIENT_HEARTBEAT event for TSProvider[#1]@1da669c 06/15/10 16:43:27.637 <DistributeCSTAEvent#3> DONE handling ACS_CLIENT_HEARTBEAT event for TSProvider[#1]@1da669c 06/15/10 16:43:27.653 {Finalizer} AvayaJtapiThread - thread finalized: name=GetEventThread#1, hash= @29775659 06/15/10 16:43:27.653 {Thread-1} AvayaJtapiThread - thread created: name=AuditThread#4, hash= @26474210 06/15/10 16:43:27.653 {Thread-1} Enabling the TSAPI heartbeat with a heartbeat interval of 20 seconds. 06/15/10 16:43:27.653 {Thread-1} Sent InvokeID 3 for TSProvider[#1]@1da669c 06/15/10 16:43:27.653 {Thread-1} CSTAGetAPICaps ::= 06/15/10 16:43:27.653 {Thread-1} { 06/15/10 16:43:27.653 {Thread-1} NULL 06/15/10 16:43:27.653 {Thread-1} } 06/15/10 16:43:27.653 <GetEventThread#2> Received invokeID 3 for TSProvider[#1]@1da669c 06/15/10 16:43:27.653 <GetEventThread#2> CSTAGetAPICapsConfEvent ::= 06/15/10 16:43:27.668 <GetEventThread#2> { 06/15/10 16:43:27.668 <GetEventThread#2> alternateCall 1 06/15/10 16:43:27.668 <GetEventThread#2> answerCall 1 06/15/10 16:43:27.668 <GetEventThread#2> callCompletion 0 06/15/10 16:43:27.668 <GetEventThread#2> clearCall 1 06/15/10 16:43:27.668 <GetEventThread#2> clearConnection 1 06/15/10 16:43:27.668 <GetEventThread#2> conferenceCall 1 06/15/10 16:43:27.668 <GetEventThread#2> consultationCall 1 06/15/10 16:43:27.668 <GetEventThread#2> deflectCall 1 06/15/10 16:43:27.668 <GetEventThread#2> pickupCall 1 06/15/10 16:43:27.668 <GetEventThread#2> groupPickupCall 0 06/15/10 16:43:27.668 <GetEventThread#2> holdCall 1 06/15/10 16:43:27.668 <GetEventThread#2> makeCall 1 06/15/10 16:43:27.668 <GetEventThread#2> makePredictiveCall 1 06/15/10 16:43:27.668 <GetEventThread#2> queryMwi 1 06/15/10 16:43:27.668 <GetEventThread#2> queryDnd 1 06/15/10 16:43:27.668 <GetEventThread#2> queryFwd 1 06/15/10 16:43:27.668 <GetEventThread#2> queryAgentState 1 06/15/10 16:43:27.668 <GetEventThread#2> queryLastNumber 0 06/15/10 16:43:27.668 <GetEventThread#2> queryDeviceInfo 1 06/15/10 16:43:27.668 <GetEventThread#2> reconnectCall 1 06/15/10 16:43:27.668 <GetEventThread#2> retrieveCall 1 06/15/10 16:43:27.668 <GetEventThread#2> setMwi 1 06/15/10 16:43:27.668 <GetEventThread#2> setDnd 1 06/15/10 16:43:27.668 <GetEventThread#2> setFwd 1 06/15/10 16:43:27.668 <GetEventThread#2> setAgentState 1 06/15/10 16:43:27.668 <GetEventThread#2> transferCall 1 06/15/10 16:43:27.668 <GetEventThread#2> eventReport 1 06/15/10 16:43:27.668 <GetEventThread#2> callClearedEvent 1 06/15/10 16:43:27.668 <GetEventThread#2> conferencedEvent 1 06/15/10 16:43:27.668 <GetEventThread#2> connectionClearedEvent 1 06/15/10 16:43:27.668 <GetEventThread#2> deliveredEvent 1 06/15/10 16:43:27.668 <GetEventThread#2> divertedEvent 1 06/15/10 16:43:27.668 <GetEventThread#2> establishedEvent 1 06/15/10 16:43:27.668 <GetEventThread#2> failedEvent 1 06/15/10 16:43:27.668 <GetEventThread#2> heldEvent 1 06/15/10 16:43:27.668 <GetEventThread#2> networkReachedEvent 1 06/15/10 16:43:27.668 <GetEventThread#2> originatedEvent 1 06/15/10 16:43:27.668 <GetEventThread#2> queuedEvent 1 06/15/10 16:43:27.668 <GetEventThread#2> retrievedEvent 1 06/15/10 16:43:27.668 <GetEventThread#2> serviceInitiatedEvent 1 06/15/10 16:43:27.668 <GetEventThread#2> transferredEvent 1 06/15/10 16:43:27.668 <GetEventThread#2> callInformationEvent 0 06/15/10 16:43:27.668 <GetEventThread#2> doNotDisturbEvent 0 06/15/10 16:43:27.668 <GetEventThread#2> forwardingEvent 0 06/15/10 16:43:27.668 <GetEventThread#2> messageWaitingEvent 0 06/15/10 16:43:27.668 <GetEventThread#2> loggedOnEvent 1 06/15/10 16:43:27.668 <GetEventThread#2> loggedOffEvent 1 06/15/10 16:43:27.668 <GetEventThread#2> notReadyEvent 0 06/15/10 16:43:27.668 <GetEventThread#2> readyEvent 0 06/15/10 16:43:27.668 <GetEventThread#2> workNotReadyEvent 0 06/15/10 16:43:27.668 <GetEventThread#2> workReadyEvent 0 06/15/10 16:43:27.668 <GetEventThread#2> backInServiceEvent 0 06/15/10 16:43:27.668 <GetEventThread#2> outOfServiceEvent 0 06/15/10 16:43:27.668 <GetEventThread#2> privateEvent 1 06/15/10 16:43:27.668 <GetEventThread#2> routeRequestEvent 1 06/15/10 16:43:27.668 <GetEventThread#2> reRoute 0 06/15/10 16:43:27.668 <GetEventThread#2> routeSelect 1 06/15/10 16:43:27.668 <GetEventThread#2> routeUsedEvent 1 06/15/10 16:43:27.668 <GetEventThread#2> routeEndEvent 1 06/15/10 16:43:27.668 <GetEventThread#2> monitorDevice 1 06/15/10 16:43:27.668 <GetEventThread#2> monitorCall 1 06/15/10 16:43:27.668 <GetEventThread#2> monitorCallsViaDevice 1 06/15/10 16:43:27.668 <GetEventThread#2> changeMonitorFilter 1 06/15/10 16:43:27.668 <GetEventThread#2> monitorStop 1 06/15/10 16:43:27.668 <GetEventThread#2> monitorEnded 1 06/15/10 16:43:27.668 <GetEventThread#2> snapshotDeviceReq 1 06/15/10 16:43:27.668 <GetEventThread#2> snapshotCallReq 1 06/15/10 16:43:27.668 <GetEventThread#2> escapeService 1 06/15/10 16:43:27.668 <GetEventThread#2> privateStatusEvent 1 06/15/10 16:43:27.668 <GetEventThread#2> escapeServiceEvent 0 06/15/10 16:43:27.668 <GetEventThread#2> escapeServiceConf 1 06/15/10 16:43:27.668 <GetEventThread#2> sendPrivateEvent 0 06/15/10 16:43:27.668 <GetEventThread#2> sysStatReq 1 06/15/10 16:43:27.668 <GetEventThread#2> sysStatStart 1 06/15/10 16:43:27.668 <GetEventThread#2> sysStatStop 1 06/15/10 16:43:27.668 <GetEventThread#2> changeSysStatFilter 1 06/15/10 16:43:27.668 <GetEventThread#2> sysStatReqEvent 0 06/15/10 16:43:27.668 <GetEventThread#2> sysStatReqConf 0 06/15/10 16:43:27.668 <GetEventThread#2> sysStatEvent 1 06/15/10 16:43:27.668 <GetEventThread#2> } 06/15/10 16:43:27.668 <GetEventThread#2> TsapiPrivate ::= 06/15/10 16:43:27.668 <GetEventThread#2> { 06/15/10 16:43:27.668 <GetEventThread#2> vendor "ECS" 06/15/10 16:43:27.668 <GetEventThread#2> data 2 0 7f 0 30 5c 16 5 47 33 56 31 35 1 1 ff 1 1 ff 1 1 ff 1 1 0 1 1 0 1 1 0 1 1 0 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 2 1 1 16 2 31 35 16 10 52 30 31 35 78 2e 30 31 2e 31 2e 34 31 35 2e 31 16 4 73 72 61 79 16 7 64 6c 33 38 35 67 31 06/15/10 16:43:27.668 <GetEventThread#2> tsType 125 06/15/10 16:43:27.668 <GetEventThread#2> } 06/15/10 16:43:27.668 <GetEventThread#2> Handling INVOKE ID 3 for TSProvider[#1]@1da669c 06/15/10 16:43:27.668 <GetEventThread#2> DONE handling INVOKE ID 3 for TSProvider[#1]@1da669c 06/15/10 16:43:27.668 {Thread-1} LucentV7GetAPICapsConfEvent ::= 06/15/10 16:43:27.668 {Thread-1} { 06/15/10 16:43:27.684 {Thread-1} switchVersion "G3V15" 06/15/10 16:43:27.684 {Thread-1} sendDTMFTone TRUE 06/15/10 16:43:27.684 {Thread-1} enteredDigitsEvent TRUE 06/15/10 16:43:27.684 {Thread-1} queryDeviceName TRUE 06/15/10 16:43:27.684 {Thread-1} queryAgentMeas FALSE 06/15/10 16:43:27.684 {Thread-1} querySplitSkillMeas FALSE 06/15/10 16:43:27.684 {Thread-1} queryTrunkGroupMeas FALSE 06/15/10 16:43:27.684 {Thread-1} queryVdnMeas FALSE 06/15/10 16:43:27.684 {Thread-1} singleStepConference TRUE 06/15/10 16:43:27.684 {Thread-1} selectiveListeningHold TRUE 06/15/10 16:43:27.684 {Thread-1} selectiveListeningRetrieve TRUE 06/15/10 16:43:27.684 {Thread-1} setBillingRate TRUE 06/15/10 16:43:27.684 {Thread-1} queryUCID TRUE 06/15/10 16:43:27.684 {Thread-1} chargeAdviceEvent TRUE 06/15/10 16:43:27.684 {Thread-1} singleStepTransfer TRUE 06/15/10 16:43:27.684 {Thread-1} monitorCallsViaDevice TRUE 06/15/10 16:43:27.684 {Thread-1} max_device_history_count 1 06/15/10 16:43:27.684 {Thread-1} administered_switch_software_version "15" 06/15/10 16:43:27.684 {Thread-1} switch_software_version "R015x.01.1.415.1" 06/15/10 16:43:27.684 {Thread-1} offer_type "sray" 06/15/10 16:43:27.684 {Thread-1} server_type "dl385g1" 06/15/10 16:43:27.684 {Thread-1} } 06/15/10 16:43:27.684 {Thread-1} Sent InvokeID 4 for TSProvider[#1]@1da669c 06/15/10 16:43:27.684 {Thread-1} CSTAQueryCallMonitor ::= 06/15/10 16:43:27.684 {Thread-1} { 06/15/10 16:43:27.684 {Thread-1} NULL 06/15/10 16:43:27.684 {Thread-1} } 06/15/10 16:43:27.684 <GetEventThread#2> Received invokeID 4 for TSProvider[#1]@1da669c 06/15/10 16:43:27.684 <GetEventThread#2> CSTAQueryCallMonitorConfEvent ::= 06/15/10 16:43:27.684 <GetEventThread#2> { 06/15/10 16:43:27.684 <GetEventThread#2> callMonitor FALSE 06/15/10 16:43:27.684 <GetEventThread#2> } 06/15/10 16:43:27.684 <GetEventThread#2> Handling INVOKE ID 4 for TSProvider[#1]@1da669c 06/15/10 16:43:27.684 <GetEventThread#2> DONE handling INVOKE ID 4 for TSProvider[#1]@1da669c 06/15/10 16:43:27.684 {Thread-1} AvayaJtapiThread - thread created: name=ProviderInitialization#5, hash= @18623335 06/15/10 16:43:27.700 <ProviderInitialization#5> Sent InvokeID 5 for TSProvider[#1]@1da669c 06/15/10 16:43:27.700 <ProviderInitialization#5> CSTAGetDeviceList ::= 06/15/10 16:43:27.700 <ProviderInitialization#5> { 06/15/10 16:43:27.700 <ProviderInitialization#5> index -1 06/15/10 16:43:27.700 <ProviderInitialization#5> level 1 < CSTA_HOME_WORK_TOP > 06/15/10 16:43:27.700 <ProviderInitialization#5> } 06/15/10 16:43:27.700 <GetEventThread#2> Received invokeID 5 for TSProvider[#1]@1da669c 06/15/10 16:43:27.700 <GetEventThread#2> CSTAGetDeviceListConfEvent ::= 06/15/10 16:43:27.700 <GetEventThread#2> { 06/15/10 16:43:27.700 <GetEventThread#2> driverSdbLevel 0 < ACS_AND_CSTA_CHECKING > 06/15/10 16:43:27.700 <GetEventThread#2> level 1 < CSTA_HOME_WORK_TOP > 06/15/10 16:43:27.700 <GetEventThread#2> index -1 06/15/10 16:43:27.700 <GetEventThread#2> devList 06/15/10 16:43:27.700 <GetEventThread#2> { 06/15/10 16:43:27.700 <GetEventThread#2> } 06/15/10 16:43:27.700 <GetEventThread#2> } 06/15/10 16:43:27.700 <GetEventThread#2> Handling INVOKE ID 5 for TSProvider[#1]@1da669c 06/15/10 16:43:27.700 <GetEventThread#2> DONE handling INVOKE ID 5 for TSProvider[#1]@1da669c 06/15/10 16:43:27.700 <ProviderInitialization#5> Sent InvokeID 6 for TSProvider[#1]@1da669c 06/15/10 16:43:27.700 <ProviderInitialization#5> CSTAGetDeviceList ::= 06/15/10 16:43:27.700 <ProviderInitialization#5> { 06/15/10 16:43:27.700 <ProviderInitialization#5> index -1 06/15/10 16:43:27.700 <ProviderInitialization#5> level 2 < CSTA_AWAY_WORK_TOP > 06/15/10 16:43:27.700 <ProviderInitialization#5> } 06/15/10 16:43:27.700 <GetEventThread#2> Received invokeID 6 for TSProvider[#1]@1da669c 06/15/10 16:43:27.700 <GetEventThread#2> CSTAGetDeviceListConfEvent ::= 06/15/10 16:43:27.700 <GetEventThread#2> { 06/15/10 16:43:27.700 <GetEventThread#2> driverSdbLevel 0 < ACS_AND_CSTA_CHECKING > 06/15/10 16:43:27.700 <GetEventThread#2> level 2 < CSTA_AWAY_WORK_TOP > 06/15/10 16:43:27.700 <GetEventThread#2> index -1 06/15/10 16:43:27.700 <GetEventThread#2> devList 06/15/10 16:43:27.700 <GetEventThread#2> { 06/15/10 16:43:27.700 <GetEventThread#2> } 06/15/10 16:43:27.700 <GetEventThread#2> } 06/15/10 16:43:27.715 <GetEventThread#2> Handling INVOKE ID 6 for TSProvider[#1]@1da669c 06/15/10 16:43:27.715 <GetEventThread#2> DONE handling INVOKE ID 6 for TSProvider[#1]@1da669c 06/15/10 16:43:27.715 <ProviderInitialization#5> Sent InvokeID 7 for TSProvider[#1]@1da669c 06/15/10 16:43:27.715 <ProviderInitialization#5> CSTAGetDeviceList ::= 06/15/10 16:43:27.715 <ProviderInitialization#5> { 06/15/10 16:43:27.715 <ProviderInitialization#5> index -1 06/15/10 16:43:27.715 <ProviderInitialization#5> level 3 < CSTA_DEVICE_DEVICE_MONITOR > 06/15/10 16:43:27.715 <ProviderInitialization#5> } 06/15/10 16:43:27.715 <GetEventThread#2> Received invokeID 7 for TSProvider[#1]@1da669c 06/15/10 16:43:27.715 <GetEventThread#2> CSTAGetDeviceListConfEvent ::= 06/15/10 16:43:27.715 <GetEventThread#2> { 06/15/10 16:43:27.715 <GetEventThread#2> driverSdbLevel 0 < ACS_AND_CSTA_CHECKING > 06/15/10 16:43:27.715 <GetEventThread#2> level 3 < CSTA_DEVICE_DEVICE_MONITOR > 06/15/10 16:43:27.715 <GetEventThread#2> index -1 06/15/10 16:43:27.715 <GetEventThread#2> devList 06/15/10 16:43:27.715 <GetEventThread#2> { 06/15/10 16:43:27.715 <GetEventThread#2> } 06/15/10 16:43:27.715 <GetEventThread#2> } 06/15/10 16:43:27.715 <GetEventThread#2> Handling INVOKE ID 7 for TSProvider[#1]@1da669c 06/15/10 16:43:27.715 <GetEventThread#2> DONE handling INVOKE ID 7 for TSProvider[#1]@1da669c 06/15/10 16:43:27.715 <ProviderInitialization#5> Sent InvokeID 8 for TSProvider[#1]@1da669c 06/15/10 16:43:27.715 <ProviderInitialization#5> CSTAGetDeviceList ::= 06/15/10 16:43:27.715 <ProviderInitialization#5> { 06/15/10 16:43:27.715 <ProviderInitialization#5> index -1 06/15/10 16:43:27.715 <ProviderInitialization#5> level 6 < CSTA_ROUTING > 06/15/10 16:43:27.715 <ProviderInitialization#5> } 06/15/10 16:43:27.715 <GetEventThread#2> Received invokeID 8 for TSProvider[#1]@1da669c 06/15/10 16:43:27.715 <GetEventThread#2> CSTAGetDeviceListConfEvent ::= 06/15/10 16:43:27.715 <GetEventThread#2> { 06/15/10 16:43:27.715 <GetEventThread#2> driverSdbLevel 0 < ACS_AND_CSTA_CHECKING > 06/15/10 16:43:27.715 <GetEventThread#2> level 6 < CSTA_ROUTING > 06/15/10 16:43:27.715 <GetEventThread#2> index -1 06/15/10 16:43:27.715 <GetEventThread#2> devList 06/15/10 16:43:27.715 <GetEventThread#2> { 06/15/10 16:43:27.715 <GetEventThread#2> } 06/15/10 16:43:27.715 <GetEventThread#2> } 06/15/10 16:43:27.715 <GetEventThread#2> Handling INVOKE ID 8 for TSProvider[#1]@1da669c 06/15/10 16:43:27.715 <GetEventThread#2> DONE handling INVOKE ID 8 for TSProvider[#1]@1da669c 06/15/10 16:43:27.809 {Thread-1} Sent InvokeID 9 for TSProvider[#1]@1da669c 06/15/10 16:43:27.809 {Thread-1} ACSRequestPrivileges ::= 06/15/10 16:43:27.809 {Thread-1} { 06/15/10 16:43:27.809 {Thread-1} } 06/15/10 16:43:27.809 <GetEventThread#2> Received invokeID 9 for TSProvider[#1]@1da669c 06/15/10 16:43:27.809 <GetEventThread#2> ACSUniversalFailureConfEvent ::= 06/15/10 16:43:27.809 <GetEventThread#2> { 06/15/10 16:43:27.809 <GetEventThread#2> error 120 < TSERVER_UNAUTHORIZED_CONNECTION > 06/15/10 16:43:27.809 <GetEventThread#2> } 06/15/10 16:43:27.809 <GetEventThread#2> Putting event CSTAEvent[ACSUniversalFailureConfEvent]@1114460. EVENT Q SIZE = 1 MAX Q SIZE = 1 for TSProvider[#1]@1da669c 06/15/10 16:43:27.809 <DistributeCSTAEvent#3> Getting event CSTAEvent[ACSUniversalFailureConfEvent]@1114460 for TSProvider[#1]@1da669c 06/15/10 16:43:27.809 <DistributeCSTAEvent#3> Handling INVOKE ID 9 for TSProvider[#1]@1da669c 06/15/10 16:43:27.809 <DistributeCSTAEvent#3> DONE handling INVOKE ID 9 for TSProvider[#1]@1da669c 06/15/10 16:43:27.809 {Thread-1} TSProvider.shutdown - attempting shutdown 06/15/10 16:43:27.809 {Thread-1} TSProvider.shutdown - Starting 06/15/10 16:43:27.809 {Thread-1} tsapi.shutdown() called (inService = true) for TSProvider[#1]@1da669c 06/15/10 16:43:27.809 {Thread-1} Sent InvokeID 10 for TSProvider[#1]@1da669c 06/15/10 16:43:27.809 {Thread-1} ACSAbortStream ::= 06/15/10 16:43:27.809 {Thread-1} { 06/15/10 16:43:27.809 {Thread-1} NULL 06/15/10 16:43:27.809 {Thread-1} } 06/15/10 16:43:27.809 {Thread-1} TSProvider.shutdown - Done 06/15/10 16:43:27.809 {Thread-1} TSProvider.shutdown - attempting shutdown 06/15/10 16:43:27.809 {Thread-1} TSProvider.shutdown - already in shutdown, redundant call, returning. 06/15/10 16:43:27.809 {Thread-1} TSProvider: version '4.2.2 VJ1027A [production build]', for TSProvider[#2]@7c3885 06/15/10 16:43:27.809 {Thread-1} TSProvider: calling acsOpenStream serverID=AVAYA#AES1#CSTA#AES1 loginID=ctiuser2 passwd=******* for TSProvider[#2]@7c3885 06/15/10 16:43:27.809 {Thread-1} browser: GENERIC 06/15/10 16:43:27.809 {Thread-1} AvayaJtapiThread - thread created: name=GetEventThread#6, hash= @23257749 06/15/10 16:43:27.809 {Thread-1} Sent InvokeID 1 for TSProvider[#2]@7c3885 06/15/10 16:43:27.809 {Thread-1} ACSNameSrvRequest ::= 06/15/10 16:43:27.809 {Thread-1} { 06/15/10 16:43:27.809 {Thread-1} streamType 1 < ST_CSTA > 06/15/10 16:43:27.809 {Thread-1} } 06/15/10 16:43:27.825 <GetEventThread#6> Received invokeID 1 for TSProvider[#2]@7c3885 06/15/10 16:43:27.825 <GetEventThread#6> ACSNameSrvReply ::= 06/15/10 16:43:27.825 <GetEventThread#6> { 06/15/10 16:43:27.825 <GetEventThread#6> more FALSE 06/15/10 16:43:27.825 <GetEventThread#6> list 06/15/10 16:43:27.825 <GetEventThread#6> { 06/15/10 16:43:27.825 <GetEventThread#6> { 06/15/10 16:43:27.825 <GetEventThread#6> serverName "AVAYA#AES1#CSTA#AES1" 06/15/10 16:43:27.825 <GetEventThread#6> serverAddr 2 0 4 1a c0 a8 dd 3c 0 0 0 0 0 0 0 0 06/15/10 16:43:27.825 <GetEventThread#6> } 06/15/10 16:43:27.825 <GetEventThread#6> } 06/15/10 16:43:27.825 <GetEventThread#6> } 06/15/10 16:43:27.825 <GetEventThread#6> Handling INVOKE ID 1 for TSProvider[#2]@7c3885 06/15/10 16:43:27.825 <GetEventThread#6> DONE handling INVOKE ID 1 for TSProvider[#2]@7c3885 06/15/10 16:43:27.825 {Thread-1} Sent InvokeID 2 for TSProvider[#2]@7c3885 06/15/10 16:43:27.825 {Thread-1} ACSAbortStream ::= 06/15/10 16:43:27.825 {Thread-1} { 06/15/10 16:43:27.825 {Thread-1} NULL 06/15/10 16:43:27.825 {Thread-1} } 06/15/10 16:43:27.825 {Thread-1} browser: GENERIC 06/15/10 16:43:27.825 <GetEventThread#6> Call Control: no handler for session 06/15/10 16:43:27.825 <GetEventThread#6> Exception received: java.net.SocketException: socket closed 06/15/10 16:43:27.825 <GetEventThread#6> java.net.SocketException: socket closed at java.net.SocketInputStream.socketRead0(Native Method) 06/15/10 16:43:27.825 <GetEventThread#6> at java.net.SocketInputStream.read(Unknown Source) 06/15/10 16:43:27.825 <GetEventThread#6> at com.avaya.java.tsapiInterface.streams.IntelSocketInputStream.readFully(IntelSocketInputStream.java:49) 06/15/10 16:43:27.825 <GetEventThread#6> at com.avaya.java.tsapiInterface.streams.IntelSocketInputStream.readInt(IntelSocketInputStream.java:60) 06/15/10 16:43:27.825 <GetEventThread#6> at com.avaya.java.tsapiInterface.oio.TsapiChannelOio$OioChannelThread.run(TsapiChannelOio.java:219) 06/15/10 16:43:32.330 {Thread-1} AvayaJtapiThread - thread created: name=GetEventThread#7, hash= @5660886 06/15/10 16:43:32.330 {Thread-1} AvayaJtapiThread - thread created: name=DistributeCSTAEvent#8, hash= @12039161 06/15/10 16:43:32.330 {Thread-1} Sent InvokeID 1 for TSProvider[#2]@7c3885 06/15/10 16:43:32.330 {Thread-1} ACSKeyRequest ::= 06/15/10 16:43:32.330 {Thread-1} { 06/15/10 16:43:32.330 {Thread-1} loginID "ctiuser2" 06/15/10 16:43:32.330 {Thread-1} } 06/15/10 16:43:32.330 {Thread-1} TsapiPrivate ::= 06/15/10 16:43:32.330 {Thread-1} { 06/15/10 16:43:32.330 {Thread-1} vendor "NT_TCP" 06/15/10 16:43:32.330 {Thread-1} data 80 1 1 1 3 1 1 06/15/10 16:43:32.330 {Thread-1} tsType 0 06/15/10 16:43:32.330 {Thread-1} } 06/15/10 16:43:32.346 <GetEventThread#7> Received invokeID 1 for TSProvider[#2]@7c3885 06/15/10 16:43:32.346 <GetEventThread#7> ACSAuthReplyTwo ::= 06/15/10 16:43:32.346 <GetEventThread#7> { 06/15/10 16:43:32.346 <GetEventThread#7> objectID 0 06/15/10 16:43:32.346 <GetEventThread#7> key 94 cc 7b e5 f6 17 3f 2e 06/15/10 16:43:32.346 <GetEventThread#7> authInfo 06/15/10 16:43:32.346 <GetEventThread#7> { 06/15/10 16:43:32.346 <GetEventThread#7> authType 2 < NEED_LOGIN_ID_AND_PASSWD > 06/15/10 16:43:32.346 <GetEventThread#7> authLoginID "ctiuser2" 06/15/10 16:43:32.346 <GetEventThread#7> } 06/15/10 16:43:32.346 <GetEventThread#7> encodeType 3 < WIN_NT_LOCAL > 06/15/10 16:43:32.346 <GetEventThread#7> pipe <null> 06/15/10 16:43:32.346 <GetEventThread#7> } 06/15/10 16:43:32.346 <GetEventThread#7> Handling INVOKE ID 1 for TSProvider[#2]@7c3885 06/15/10 16:43:32.346 <GetEventThread#7> DONE handling INVOKE ID 1 for TSProvider[#2]@7c3885 06/15/10 16:43:32.346 {Thread-1} Sent InvokeID 2 for TSProvider[#2]@7c3885 06/15/10 16:43:32.346 {Thread-1} ACSOpenStream ::= 06/15/10 16:43:32.346 {Thread-1} { 06/15/10 16:43:32.346 {Thread-1} streamType 1 < ST_CSTA > 06/15/10 16:43:32.346 {Thread-1} serverID "AVAYA#AES1#CSTA#AES1" 06/15/10 16:43:32.346 {Thread-1} loginID "ctiuser2" 06/15/10 16:43:32.346 {Thread-1} cryptPass 47 d5 88 e8 f0 b1 e7 c7 6e 2b eb 60 7a 5a 61 ab f9 2b eb 60 7a 5a 61 ab f9 2b eb 60 7a 5a 61 ab f9 2b eb 60 7a 5a 61 ab 06/15/10 16:43:32.346 {Thread-1} applicationName "Jtapi Client" 06/15/10 16:43:32.346 {Thread-1} level 1 < ACS_LEVEL1 > 06/15/10 16:43:32.346 {Thread-1} apiVer "TS1:2" 06/15/10 16:43:32.346 {Thread-1} libVer "AES4.2.2 VJ1027A" 06/15/10 16:43:32.346 {Thread-1} tsrvVer "" 06/15/10 16:43:32.346 {Thread-1} } 06/15/10 16:43:32.346 {Thread-1} TsapiPrivate ::= 06/15/10 16:43:32.346 {Thread-1} { 06/15/10 16:43:32.346 {Thread-1} vendor "VERSION" 06/15/10 16:43:32.346 {Thread-1} data 0 45 43 53 23 34 2d 38 23 41 54 26 54 20 44 65 66 69 6e 69 74 79 20 47 33 23 34 2d 38 0 06/15/10 16:43:32.346 {Thread-1} tsType 0 06/15/10 16:43:32.346 {Thread-1} } 06/15/10 16:43:32.361 <GetEventThread#7> ACSClientHeartbeatEvent ::= 06/15/10 16:43:32.361 <GetEventThread#7> { 06/15/10 16:43:32.361 <GetEventThread#7> } 06/15/10 16:43:32.361 <GetEventThread#7> Putting event CSTAEvent[ACSClientHeartbeatEvent]@faa550. EVENT Q SIZE = 1 MAX Q SIZE = 1 for TSProvider[#2]@7c3885 06/15/10 16:43:32.361 <GetEventThread#7> Received invokeID 2 for TSProvider[#2]@7c3885 06/15/10 16:43:32.361 <GetEventThread#7> ACSOpenStreamConfEvent ::= 06/15/10 16:43:32.361 <GetEventThread#7> { 06/15/10 16:43:32.361 <GetEventThread#7> apiVer "ST2" 06/15/10 16:43:32.361 <GetEventThread#7> libVer "AES4.2.2 VJ1027A" 06/15/10 16:43:32.361 <GetEventThread#7> tsrvVer "4.2.2 Build 467" 06/15/10 16:43:32.361 <GetEventThread#7> drvrVer "4.2.2 Build 467" 06/15/10 16:43:32.361 <GetEventThread#7> } 06/15/10 16:43:32.361 <GetEventThread#7> TsapiPrivate ::= 06/15/10 16:43:32.361 <GetEventThread#7> { 06/15/10 16:43:32.361 <GetEventThread#7> vendor "ECS" 06/15/10 16:43:32.361 <GetEventThread#7> data 0 38 0 06/15/10 16:43:32.361 <GetEventThread#7> tsType 2 06/15/10 16:43:32.361 <GetEventThread#7> } 06/15/10 16:43:32.361 <GetEventThread#7> Handling INVOKE ID 2 for TSProvider[#2]@7c3885 06/15/10 16:43:32.361 <GetEventThread#7> DONE handling INVOKE ID 2 for TSProvider[#2]@7c3885 06/15/10 16:43:32.361 {Thread-1} AvayaJtapiThread - thread created: name=AuditThread#9, hash= @24864323 06/15/10 16:43:32.361 {Thread-1} Sent InvokeID 3 for TSProvider[#2]@7c3885 06/15/10 16:43:32.361 {Thread-1} CSTAGetAPICaps ::= 06/15/10 16:43:32.361 {Thread-1} { 06/15/10 16:43:32.361 {Thread-1} NULL 06/15/10 16:43:32.361 {Thread-1} } 06/15/10 16:43:32.361 <DistributeCSTAEvent#8> Getting event CSTAEvent[ACSClientHeartbeatEvent]@faa550 for TSProvider[#2]@7c3885 06/15/10 16:43:32.361 <DistributeCSTAEvent#8> Handling ACS_CLIENT_HEARTBEAT event for TSProvider[#2]@7c3885 06/15/10 16:43:32.361 <DistributeCSTAEvent#8> Enabling the TSAPI heartbeat with a heartbeat interval of 20 seconds. 06/15/10 16:43:32.361 <DistributeCSTAEvent#8> DONE handling ACS_CLIENT_HEARTBEAT event for TSProvider[#2]@7c3885 06/15/10 16:43:32.361 <GetEventThread#7> Received invokeID 3 for TSProvider[#2]@7c3885 06/15/10 16:43:32.361 <GetEventThread#7> CSTAGetAPICapsConfEvent ::= 06/15/10 16:43:32.361 <GetEventThread#7> { 06/15/10 16:43:32.361 <GetEventThread#7> alternateCall 1 06/15/10 16:43:32.361 <GetEventThread#7> answerCall 1 06/15/10 16:43:32.361 <GetEventThread#7> callCompletion 0 06/15/10 16:43:32.361 <GetEventThread#7> clearCall 1 06/15/10 16:43:32.361 <GetEventThread#7> clearConnection 1 06/15/10 16:43:32.361 <GetEventThread#7> conferenceCall 1 06/15/10 16:43:32.361 <GetEventThread#7> consultationCall 1 06/15/10 16:43:32.361 <GetEventThread#7> deflectCall 1 06/15/10 16:43:32.361 <GetEventThread#7> pickupCall 1 06/15/10 16:43:32.361 <GetEventThread#7> groupPickupCall 0 06/15/10 16:43:32.361 <GetEventThread#7> holdCall 1 06/15/10 16:43:32.361 <GetEventThread#7> makeCall 1 06/15/10 16:43:32.361 <GetEventThread#7> makePredictiveCall 1 06/15/10 16:43:32.361 <GetEventThread#7> queryMwi 1 06/15/10 16:43:32.361 <GetEventThread#7> queryDnd 1 06/15/10 16:43:32.361 <GetEventThread#7> queryFwd 1 06/15/10 16:43:32.361 <GetEventThread#7> queryAgentState 1 06/15/10 16:43:32.361 <GetEventThread#7> queryLastNumber 0 06/15/10 16:43:32.361 <GetEventThread#7> queryDeviceInfo 1 06/15/10 16:43:32.361 <GetEventThread#7> reconnectCall 1 06/15/10 16:43:32.361 <GetEventThread#7> retrieveCall 1 06/15/10 16:43:32.361 <GetEventThread#7> setMwi 1 06/15/10 16:43:32.361 <GetEventThread#7> setDnd 1 06/15/10 16:43:32.361 <GetEventThread#7> setFwd 1 06/15/10 16:43:32.361 <GetEventThread#7> setAgentState 1 06/15/10 16:43:32.361 <GetEventThread#7> transferCall 1 06/15/10 16:43:32.361 <GetEventThread#7> eventReport 1 06/15/10 16:43:32.361 <GetEventThread#7> callClearedEvent 1 06/15/10 16:43:32.361 <GetEventThread#7> conferencedEvent 1 06/15/10 16:43:32.361 <GetEventThread#7> connectionClearedEvent 1 06/15/10 16:43:32.361 <GetEventThread#7> deliveredEvent 1 06/15/10 16:43:32.361 <GetEventThread#7> divertedEvent 1 06/15/10 16:43:32.361 <GetEventThread#7> establishedEvent 1 06/15/10 16:43:32.361 <GetEventThread#7> failedEvent 1 06/15/10 16:43:32.361 <GetEventThread#7> heldEvent 1 06/15/10 16:43:32.361 <GetEventThread#7> networkReachedEvent 1 06/15/10 16:43:32.361 <GetEventThread#7> originatedEvent 1 06/15/10 16:43:32.361 <GetEventThread#7> queuedEvent 1 06/15/10 16:43:32.361 <GetEventThread#7> retrievedEvent 1 06/15/10 16:43:32.361 <GetEventThread#7> serviceInitiatedEvent 1 06/15/10 16:43:32.361 <GetEventThread#7> transferredEvent 1 06/15/10 16:43:32.361 <GetEventThread#7> callInformationEvent 0 06/15/10 16:43:32.361 <GetEventThread#7> doNotDisturbEvent 0 06/15/10 16:43:32.361 <GetEventThread#7> forwardingEvent 0 06/15/10 16:43:32.361 <GetEventThread#7> messageWaitingEvent 0 06/15/10 16:43:32.361 <GetEventThread#7> loggedOnEvent 1 06/15/10 16:43:32.361 <GetEventThread#7> loggedOffEvent 1 06/15/10 16:43:32.361 <GetEventThread#7> notReadyEvent 0 06/15/10 16:43:32.361 <GetEventThread#7> readyEvent 0 06/15/10 16:43:32.361 <GetEventThread#7> workNotReadyEvent 0 06/15/10 16:43:32.361 <GetEventThread#7> workReadyEvent 0 06/15/10 16:43:32.361 <GetEventThread#7> backInServiceEvent 0 06/15/10 16:43:32.361 <GetEventThread#7> outOfServiceEvent 0 06/15/10 16:43:32.361 <GetEventThread#7> privateEvent 1 06/15/10 16:43:32.361 <GetEventThread#7> routeRequestEvent 1 06/15/10 16:43:32.361 <GetEventThread#7> reRoute 0 06/15/10 16:43:32.361 <GetEventThread#7> routeSelect 1 06/15/10 16:43:32.361 <GetEventThread#7> routeUsedEvent 1 06/15/10 16:43:32.361 <GetEventThread#7> routeEndEvent 1 06/15/10 16:43:32.361 <GetEventThread#7> monitorDevice 1 06/15/10 16:43:32.361 <GetEventThread#7> monitorCall 1 06/15/10 16:43:32.361 <GetEventThread#7> monitorCallsViaDevice 1 06/15/10 16:43:32.361 <GetEventThread#7> changeMonitorFilter 1 06/15/10 16:43:32.361 <GetEventThread#7> monitorStop 1 06/15/10 16:43:32.361 <GetEventThread#7> monitorEnded 1 06/15/10 16:43:32.361 <GetEventThread#7> snapshotDeviceReq 1 06/15/10 16:43:32.361 <GetEventThread#7> snapshotCallReq 1 06/15/10 16:43:32.361 <GetEventThread#7> escapeService 1 06/15/10 16:43:32.361 <GetEventThread#7> privateStatusEvent 1 06/15/10 16:43:32.361 <GetEventThread#7> escapeServiceEvent 0 06/15/10 16:43:32.361 <GetEventThread#7> escapeServiceConf 1 06/15/10 16:43:32.361 <GetEventThread#7> sendPrivateEvent 0 06/15/10 16:43:32.361 <GetEventThread#7> sysStatReq 1 06/15/10 16:43:32.361 <GetEventThread#7> sysStatStart 1 06/15/10 16:43:32.361 <GetEventThread#7> sysStatStop 1 06/15/10 16:43:32.361 <GetEventThread#7> changeSysStatFilter 1 06/15/10 16:43:32.361 <GetEventThread#7> sysStatReqEvent 0 06/15/10 16:43:32.361 <GetEventThread#7> sysStatReqConf 0 06/15/10 16:43:32.361 <GetEventThread#7> sysStatEvent 1 06/15/10 16:43:32.361 <GetEventThread#7> } 06/15/10 16:43:32.361 <GetEventThread#7> TsapiPrivate ::= 06/15/10 16:43:32.361 <GetEventThread#7> { 06/15/10 16:43:32.361 <GetEventThread#7> vendor "ECS" 06/15/10 16:43:32.361 <GetEventThread#7> data 2 0 7f 0 30 5c 16 5 47 33 56 31 35 1 1 ff 1 1 ff 1 1 ff 1 1 0 1 1 0 1 1 0 1 1 0 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 2 1 1 16 2 31 35 16 10 52 30 31 35 78 2e 30 31 2e 31 2e 34 31 35 2e 31 16 4 73 72 61 79 16 7 64 6c 33 38 35 67 31 06/15/10 16:43:32.361 <GetEventThread#7> tsType 125 06/15/10 16:43:32.361 <GetEventThread#7> } 06/15/10 16:43:32.361 <GetEventThread#7> Handling INVOKE ID 3 for TSProvider[#2]@7c3885 06/15/10 16:43:32.361 <GetEventThread#7> DONE handling INVOKE ID 3 for TSProvider[#2]@7c3885 06/15/10 16:43:32.361 {Thread-1} LucentV7GetAPICapsConfEvent ::= 06/15/10 16:43:32.361 {Thread-1} { 06/15/10 16:43:32.361 {Thread-1} switchVersion "G3V15" 06/15/10 16:43:32.361 {Thread-1} sendDTMFTone TRUE 06/15/10 16:43:32.361 {Thread-1} enteredDigitsEvent TRUE 06/15/10 16:43:32.361 {Thread-1} queryDeviceName TRUE 06/15/10 16:43:32.361 {Thread-1} queryAgentMeas FALSE 06/15/10 16:43:32.361 {Thread-1} querySplitSkillMeas FALSE 06/15/10 16:43:32.361 {Thread-1} queryTrunkGroupMeas FALSE 06/15/10 16:43:32.361 {Thread-1} queryVdnMeas FALSE 06/15/10 16:43:32.361 {Thread-1} singleStepConference TRUE 06/15/10 16:43:32.361 {Thread-1} selectiveListeningHold TRUE 06/15/10 16:43:32.361 {Thread-1} selectiveListeningRetrieve TRUE 06/15/10 16:43:32.361 {Thread-1} setBillingRate TRUE 06/15/10 16:43:32.361 {Thread-1} queryUCID TRUE 06/15/10 16:43:32.361 {Thread-1} chargeAdviceEvent TRUE 06/15/10 16:43:32.361 {Thread-1} singleStepTransfer TRUE 06/15/10 16:43:32.361 {Thread-1} monitorCallsViaDevice TRUE 06/15/10 16:43:32.361 {Thread-1} max_device_history_count 1 06/15/10 16:43:32.361 {Thread-1} administered_switch_software_version "15" 06/15/10 16:43:32.361 {Thread-1} switch_software_version "R015x.01.1.415.1" 06/15/10 16:43:32.361 {Thread-1} offer_type "sray" 06/15/10 16:43:32.361 {Thread-1} server_type "dl385g1" 06/15/10 16:43:32.361 {Thread-1} } 06/15/10 16:43:32.361 {Thread-1} Sent InvokeID 4 for TSProvider[#2]@7c3885 06/15/10 16:43:32.361 {Thread-1} CSTAQueryCallMonitor ::= 06/15/10 16:43:32.361 {Thread-1} { 06/15/10 16:43:32.361 {Thread-1} NULL 06/15/10 16:43:32.361 {Thread-1} } 06/15/10 16:43:32.377 <GetEventThread#7> Received invokeID 4 for TSProvider[#2]@7c3885 06/15/10 16:43:32.377 <GetEventThread#7> CSTAQueryCallMonitorConfEvent ::= 06/15/10 16:43:32.377 <GetEventThread#7> { 06/15/10 16:43:32.377 <GetEventThread#7> callMonitor FALSE 06/15/10 16:43:32.377 <GetEventThread#7> } 06/15/10 16:43:32.377 <GetEventThread#7> Handling INVOKE ID 4 for TSProvider[#2]@7c3885 06/15/10 16:43:32.377 <GetEventThread#7> DONE handling INVOKE ID 4 for TSProvider[#2]@7c3885 06/15/10 16:43:32.377 {Thread-1} AvayaJtapiThread - thread created: name=ProviderInitialization#10, hash= @2855942 06/15/10 16:43:32.377 {Thread-1} Getting TsapiProviderObserver lock to deliver events for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.377 {Thread-1} Getting TsapiProviderObserver lock to deliver events for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.377 {Thread-1} meta event BEGIN: cause (110) metaCode (135) for com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.377 {Thread-1} PROVIDEROUTOFSERVICEEVENT for TSProvider[#2]@7c3885 for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.377 {Thread-1} PRIVATEEVENT for TSProvider[#2]@7c3885 for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.377 {Thread-1} meta event END for com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 eventList size=2 06/15/10 16:43:32.393 {Thread-2} LucentQueryTod ::= 06/15/10 16:43:32.393 {Thread-2} { 06/15/10 16:43:32.393 {Thread-2} NULL 06/15/10 16:43:32.393 {Thread-2} } 06/15/10 16:43:32.393 {Thread-2} Sent InvokeID 5 for TSProvider[#2]@7c3885 06/15/10 16:43:32.393 {Thread-2} CSTAEscapeSvc ::= 06/15/10 16:43:32.393 {Thread-2} { 06/15/10 16:43:32.393 {Thread-2} NULL 06/15/10 16:43:32.393 {Thread-2} } 06/15/10 16:43:32.393 {Thread-2} TsapiPrivate ::= 06/15/10 16:43:32.393 {Thread-2} { 06/15/10 16:43:32.393 {Thread-2} vendor "ECS" 06/15/10 16:43:32.393 {Thread-2} data 2 0 18 0 30 2 5 0 06/15/10 16:43:32.393 {Thread-2} tsType 89 06/15/10 16:43:32.393 {Thread-2} } 06/15/10 16:43:32.393 {pool-1-thread-1} Got syncObject for ProviderObserver - com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.393 {pool-1-thread-1} Got this for ProviderObserver - com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.393 {pool-1-thread-1} calling providerChangedEvent in com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.408 {pool-1-thread-1} TSProvider.shutdown - attempting shutdown 06/15/10 16:43:32.408 {pool-1-thread-1} TSProvider.shutdown - Starting 06/15/10 16:43:32.408 {pool-1-thread-1} tsapi.shutdown() called (inService = true) for TSProvider[#2]@7c3885 06/15/10 16:43:32.408 {pool-1-thread-1} Sent InvokeID 6 for TSProvider[#2]@7c3885 06/15/10 16:43:32.408 {pool-1-thread-1} ACSAbortStream ::= 06/15/10 16:43:32.408 {pool-1-thread-1} { 06/15/10 16:43:32.408 {pool-1-thread-1} NULL 06/15/10 16:43:32.408 {pool-1-thread-1} } 06/15/10 16:43:32.408 {pool-1-thread-1} Handling INVOKE ID 5 for TSProvider[#2]@7c3885 06/15/10 16:43:32.408 {pool-1-thread-1} DONE handling INVOKE ID 5 for TSProvider[#2]@7c3885 06/15/10 16:43:32.408 <ProviderInitialization#10> Getting TsapiProviderObserver lock to deliver events for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.408 <ProviderInitialization#10> meta event BEGIN: cause (100) metaCode (136) for com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.408 <ProviderInitialization#10> PROVIDEROUTOFSERVICEEVENT for TSProvider[#2]@7c3885 for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.408 <ProviderInitialization#10> PRIVATEEVENT for TSProvider[#2]@7c3885 for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.408 <ProviderInitialization#10> meta event END for com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 eventList size=2 06/15/10 16:43:32.408 <ProviderInitialization#10> Getting TsapiProviderObserver lock to deliver events for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.408 <ProviderInitialization#10> meta event BEGIN: cause (100) metaCode (136) for com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.408 {pool-1-thread-1} Getting TsapiProviderObserver lock to deliver events for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.408 <ProviderInitialization#10> PROVIDERINSERVICEEVENT for TSProvider[#2]@7c3885 for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.408 <ProviderInitialization#10> PRIVATEEVENT for TSProvider[#2]@7c3885 for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.408 <ProviderInitialization#10> meta event END for com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 eventList size=4 06/15/10 16:43:32.424 {pool-1-thread-1} meta event BEGIN: cause (100) metaCode (136) for com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.424 {pool-1-thread-1} PROVIDERSHUTDOWNEVENT for TSProvider[#2]@7c3885 for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.424 {pool-1-thread-1} PRIVATEEVENT for TSProvider[#2]@7c3885 for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.424 {pool-1-thread-1} meta event END for com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 eventList size=6 06/15/10 16:43:32.424 {pool-1-thread-1} Getting TsapiProviderObserver lock to deliver deleteReference events for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.424 {pool-1-thread-1} meta event BEGIN: cause (100) metaCode (136) for com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.424 {pool-1-thread-1} OBSERVATIONENDEDEVENT for TSProvider[#2]@7c3885 for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.424 {pool-1-thread-1} meta event END for com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 eventList size=7 06/15/10 16:43:32.424 {pool-1-thread-1} TSProvider.shutdown - Done 06/15/10 16:43:32.424 {pool-1-thread-1} returned from providerChangedEvent in com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.455 {Finalizer} AvayaJtapiThread - thread finalized: name=GetEventThread#6, hash= @23257749 06/15/10 16:43:32.471 {pool-1-thread-3} Got syncObject for ProviderObserver - com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.471 {pool-1-thread-3} Got this for ProviderObserver - com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.471 {pool-1-thread-3} calling providerChangedEvent in com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.471 {pool-1-thread-3} TSProvider.shutdown - attempting shutdown 06/15/10 16:43:32.471 {pool-1-thread-3} TSProvider.shutdown - Starting 06/15/10 16:43:32.471 {pool-1-thread-3} tsapi.shutdown() called (inService = false) for TSProvider[#2]@7c3885 06/15/10 16:43:32.471 {pool-1-thread-3} TSProvider.shutdown - Done 06/15/10 16:43:32.471 {pool-1-thread-3} TSProvider.shutdown - attempting shutdown 06/15/10 16:43:32.471 {pool-1-thread-3} TSProvider.shutdown - already in shutdown, redundant call, returning. 06/15/10 16:43:32.471 {pool-1-thread-3} returned from providerChangedEvent in com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.471 {pool-1-thread-2} Got syncObject for ProviderObserver - com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.471 {pool-1-thread-2} Got this for ProviderObserver - com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.471 {pool-1-thread-2} calling providerChangedEvent in com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.471 {pool-1-thread-2} returned from providerChangedEvent in com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.471 {pool-1-thread-4} Got syncObject for ProviderObserver - com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.471 {pool-1-thread-4} Got this for ProviderObserver - com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.471 {pool-1-thread-4} calling providerChangedEvent in com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.471 {pool-1-thread-4} returned from providerChangedEvent in com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.471 {pool-1-thread-5} Got syncObject for ProviderObserver - com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.471 {pool-1-thread-5} Got this for ProviderObserver - com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.471 {pool-1-thread-5} calling providerChangedEvent in com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:32.471 {pool-1-thread-5} returned from providerChangedEvent in com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$1@1049d3 06/15/10 16:43:52.432 {Thread-2} LucentQueryTod ::= 06/15/10 16:43:52.432 {Thread-2} { 06/15/10 16:43:52.432 {Thread-2} NULL 06/15/10 16:43:52.432 {Thread-2} } 06/15/10 16:44:12.456 {Thread-2} LucentQueryTod ::= 06/15/10 16:44:12.456 {Thread-2} { 06/15/10 16:44:12.456 {Thread-2} NULL 06/15/10 16:44:12.456 {Thread-2} } 06/15/10 16:44:32.481 {Thread-2} LucentQueryTod ::= 06/15/10 16:44:32.481 {Thread-2} { 06/15/10 16:44:32.481 {Thread-2}

[+] Avaya Orchestration Designer/Dialog Designer (Archive - Oct 2013 and earlier) » CTIConnector Timing Issue, 15/06/2010 16:06:42 » Go to message
15/06/2010 14:04:46 DEBUG - CTIConnectorManager.setTServerWait: TServer wait time is 4 15/06/2010 14:04:46 DEBUG - CTIConnectorManager.init: initing CTI connector. Verbosity set at 3 15/06/2010 14:04:46 DEBUG - CTIConnectorManager.init: CTI Version is 05.00.17 15/06/2010 14:04:46 DEBUG - CTIConnectorManager.CheckObserverTimeoutSet: Observer timeout interval found: 50 15/06/2010 14:04:46 DEBUG - CTIConnectorManager.CheckObserverTimeoutSet: Provider startup delay found: 4000 15/06/2010 14:04:46 DEBUG - CTIConnectorManager.getConnectionString: No entry for TServer in configuration file 15/06/2010 14:04:46 DEBUG - CTIConnectorManager.initProvider: Look for TServer config in DD application configuration (new method to 4.0) 15/06/2010 14:04:46 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: getting provider:AVAYA#AES1#CSTA#AES1 15/06/2010 14:04:47 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider obtained 15/06/2010 14:04:47 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: give provider cycles:40 of delay:100ms 15/06/2010 14:04:47 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider is not in service -- STATE: 0, give small delay 15/06/2010 14:04:47 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider is now in service -- STATE: 2 15/06/2010 14:04:47 DEBUG - CTIConnectorManager.initProvider: provider vendor version is 8 15/06/2010 14:04:47 DEBUG - CTIConnectorManager.initProvider: setup named licensing. 15/06/2010 14:04:47 WARN - CTIConnectorManager.initProvider: problem with requestPrivileges; the version of AES may not support Named Licensing. (Exception - com.avaya.jtapi.tsapi.TsapiPlatformException: Unexpected requestPrivileges TSAPI failure: com.avaya.jtapi.tsapi.TsapiPlatformException: requestPrivileges failure: com.avaya.jtapi.tsapi.TsapiPlatformException: ACS Error: 120) 15/06/2010 14:04:47 DEBUG - CTIConnectorManager.initProvider: shutdown and re-initilize provider. 15/06/2010 14:04:47 DEBUG - ProviderObserver.providerChangedEvent: got providerobservation event, got provider to shutdown 15/06/2010 14:04:47 DEBUG - ProviderMonitor: Checking:AES1 for availability 15/06/2010 14:04:47 DEBUG - ProviderObserver.providerChangedEvent:AES1 is added to list of downed providers 15/06/2010 14:04:47 DEBUG - ProviderObserver.providerChangedEvent: JTAPI Provider is down 15/06/2010 14:04:47 DEBUG - ProviderMonitor:AES1 is in providersDown list to be taken down 15/06/2010 14:04:47 ERROR - AES1 is in providersDown list to be taken down 15/06/2010 14:04:47 DEBUG - ProviderMonitor:remove provider from the list. 15/06/2010 14:04:47 DEBUG - ProviderObserver.providerChangedEvent: got providerobservation event, got provider to shutdown 15/06/2010 14:04:47 DEBUG - ProviderObserver.providerChangedEvent:AES1 is added to list of downed providers 15/06/2010 14:04:47 DEBUG - ProviderObserver.providerChangedEvent: JTAPI Provider is down 15/06/2010 14:04:55 DEBUG - ProviderMonitor: Checking:AES1 for availability 15/06/2010 14:04:55 DEBUG - ProviderMonitor:AES1 is null in our list, attempt to reget 15/06/2010 14:04:55 DEBUG - CTIConnectorManager.getConnectionString: No entry for TServer in configuration file 15/06/2010 14:04:55 DEBUG - CTIConnectorManager.initProvider: Look for TServer config in DD application configuration (new method to 4.0) 15/06/2010 14:04:55 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: getting provider:AVAYA#AES1#CSTA#AES1 15/06/2010 14:04:56 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider obtained 15/06/2010 14:04:56 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: give provider cycles:40 of delay:100ms 15/06/2010 14:04:56 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider is not in service -- STATE: 0, give small delay 15/06/2010 14:04:56 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider is now in service -- STATE: 2 15/06/2010 14:04:56 DEBUG - CTIConnectorManager.initProvider: provider vendor version is 8 15/06/2010 14:04:56 DEBUG - CTIConnectorManager.initProvider: setup named licensing. 15/06/2010 14:04:56 WARN - CTIConnectorManager.initProvider: problem with requestPrivileges; the version of AES may not support Named Licensing. (Exception - com.avaya.jtapi.tsapi.TsapiPlatformException: Unexpected requestPrivileges TSAPI failure: com.avaya.jtapi.tsapi.TsapiPlatformException: requestPrivileges failure: com.avaya.jtapi.tsapi.TsapiPlatformException: ACS Error: 120) 15/06/2010 14:04:56 DEBUG - CTIConnectorManager.initProvider: shutdown and re-initilize provider. 15/06/2010 14:04:56 DEBUG - ProviderObserver.providerChangedEvent: got providerobservation event, got provider to shutdown 15/06/2010 14:04:56 DEBUG - ProviderObserver.providerChangedEvent:AES1 is added to list of downed providers 15/06/2010 14:04:56 DEBUG - ProviderObserver.providerChangedEvent: JTAPI Provider is down 15/06/2010 14:04:56 DEBUG - ProviderObserver.providerChangedEvent: got providerobservation event, got provider to shutdown 15/06/2010 14:04:56 DEBUG - ProviderObserver.providerChangedEvent:AES1 is added to list of downed providers 15/06/2010 14:04:56 DEBUG - ProviderObserver.providerChangedEvent: JTAPI Provider is down 15/06/2010 14:05:04 DEBUG - ProviderMonitor: Checking:AES1 for availability 15/06/2010 14:05:04 DEBUG - ProviderMonitor:AES1 is in providersDown list to be taken down 15/06/2010 14:05:04 ERROR - AES1 is in providersDown list to be taken down 15/06/2010 14:05:04 DEBUG - ProviderMonitor:remove provider from the list. 15/06/2010 14:05:12 DEBUG - ProviderMonitor: Checking:AES1 for availability 15/06/2010 14:05:12 DEBUG - ProviderMonitor:AES1 is null in our list, attempt to reget 15/06/2010 14:05:12 DEBUG - CTIConnectorManager.getConnectionString: No entry for TServer in configuration file 15/06/2010 14:05:12 DEBUG - CTIConnectorManager.initProvider: Look for TServer config in DD application configuration (new method to 4.0) 15/06/2010 14:05:12 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: getting provider:AVAYA#AES1#CSTA#AES1 15/06/2010 14:05:12 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider obtained 15/06/2010 14:05:12 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: give provider cycles:40 of delay:100ms 15/06/2010 14:05:12 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider is not in service -- STATE: 0, give small delay 15/06/2010 14:05:12 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider is now in service -- STATE: 2 15/06/2010 14:05:12 DEBUG - CTIConnectorManager.initProvider: provider vendor version is 8 15/06/2010 14:05:12 DEBUG - CTIConnectorManager.initProvider: setup named licensing. 15/06/2010 14:05:12 WARN - CTIConnectorManager.initProvider: problem with requestPrivileges; the version of AES may not support Named Licensing. (Exception - com.avaya.jtapi.tsapi.TsapiPlatformException: Unexpected requestPrivileges TSAPI failure: com.avaya.jtapi.tsapi.TsapiPlatformException: requestPrivileges failure: com.avaya.jtapi.tsapi.TsapiPlatformException: ACS Error: 120) 15/06/2010 14:05:12 DEBUG - CTIConnectorManager.initProvider: shutdown and re-initilize provider. 15/06/2010 14:05:12 DEBUG - ProviderObserver.providerChangedEvent: got providerobservation event, got provider to shutdown 15/06/2010 14:05:12 DEBUG - ProviderObserver.providerChangedEvent:AES1 is added to list of downed providers 15/06/2010 14:05:12 DEBUG - ProviderObserver.providerChangedEvent: JTAPI Provider is down 15/06/2010 14:05:12 DEBUG - ProviderObserver.providerChangedEvent: got providerobservation event, got provider to shutdown 15/06/2010 14:05:12 DEBUG - ProviderObserver.providerChangedEvent:AES1 is added to list of downed providers 15/06/2010 14:05:12 DEBUG - ProviderObserver.providerChangedEvent: JTAPI Provider is down 15/06/2010 14:05:20 DEBUG - ProviderMonitor: Checking:AES1 for availability 15/06/2010 14:05:20 DEBUG - ProviderMonitor:AES1 is in providersDown list to be taken down 15/06/2010 14:05:20 ERROR - AES1 is in providersDown list to be taken down 15/06/2010 14:05:20 DEBUG - ProviderMonitor:remove provider from the list. 15/06/2010 14:05:28 DEBUG - ProviderMonitor: Checking:AES1 for availability 15/06/2010 14:05:28 DEBUG - ProviderMonitor:AES1 is null in our list, attempt to reget 15/06/2010 14:05:28 DEBUG - CTIConnectorManager.getConnectionString: No entry for TServer in configuration file 15/06/2010 14:05:28 DEBUG - CTIConnectorManager.initProvider: Look for TServer config in DD application configuration (new method to 4.0) 15/06/2010 14:05:28 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: getting provider:AVAYA#AES1#CSTA#AES1 15/06/2010 14:05:28 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider obtained 15/06/2010 14:05:28 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: give provider cycles:40 of delay:100ms 15/06/2010 14:05:28 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider is not in service -- STATE: 0, give small delay 15/06/2010 14:05:29 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider is now in service -- STATE: 2 15/06/2010 14:05:29 DEBUG - CTIConnectorManager.initProvider: provider vendor version is 8 15/06/2010 14:05:29 DEBUG - CTIConnectorManager.initProvider: setup named licensing. 15/06/2010 14:05:29 WARN - CTIConnectorManager.initProvider: problem with requestPrivileges; the version of AES may not support Named Licensing. (Exception - com.avaya.jtapi.tsapi.TsapiPlatformException: Unexpected requestPrivileges TSAPI failure: com.avaya.jtapi.tsapi.TsapiPlatformException: requestPrivileges failure: com.avaya.jtapi.tsapi.TsapiPlatformException: ACS Error: 120) 15

[+] Avaya Orchestration Designer/Dialog Designer (Archive - Oct 2013 and earlier) » CTIConnector Timing Issue, 15/06/2010 15:48:18 » Go to message
Did that much. logs look different. Here is the most recent log. 06/15/10 14:09:39.932 {Thread-1} = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = 06/15/10 14:09:39.932 {Thread-1} Switched JTAPI trace output to alternate Trace file tsapi_trace.txt 06/15/10 14:09:39.932 {Thread-1} = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = 06/15/10 14:09:39.932 {Thread-1} JTAPI Package Version: 4.2.2 VJ1027A 06/15/10 14:09:39.994 {Thread-1} Sent InvokeID 1 for TSProvider[#1]@104e28b 06/15/10 14:09:39.994 {Thread-1} ACSNameSrvRequest ::= 06/15/10 14:09:39.994 {Thread-1} { 06/15/10 14:09:39.994 {Thread-1} streamType 1 < ST_CSTA > 06/15/10 14:09:39.994 {Thread-1} } 06/15/10 14:09:40.041 <GetEventThread#1> Received invokeID 1 for TSProvider[#1]@104e28b 06/15/10 14:09:40.041 <GetEventThread#1> ACSNameSrvReply ::= 06/15/10 14:09:40.041 <GetEventThread#1> { 06/15/10 14:09:40.041 <GetEventThread#1> more FALSE 06/15/10 14:09:40.041 <GetEventThread#1> list 06/15/10 14:09:40.041 <GetEventThread#1> { 06/15/10 14:09:40.041 <GetEventThread#1> { 06/15/10 14:09:40.041 <GetEventThread#1> serverName "AVAYA#AES1#CSTA#AES1" 06/15/10 14:09:40.041 <GetEventThread#1> serverAddr 2 0 4 1a c0 a8 dd 3c 0 0 0 0 0 0 0 0 06/15/10 14:09:40.041 <GetEventThread#1> } 06/15/10 14:09:40.041 <GetEventThread#1> } 06/15/10 14:09:40.041 <GetEventThread#1> } 06/15/10 14:09:40.041 <GetEventThread#1> Handling INVOKE ID 1 for TSProvider[#1]@104e28b 06/15/10 14:09:40.041 <GetEventThread#1> DONE handling INVOKE ID 1 for TSProvider[#1]@104e28b 06/15/10 14:09:40.041 {Thread-1} Sent InvokeID 2 for TSProvider[#1]@104e28b 06/15/10 14:09:40.041 {Thread-1} ACSAbortStream ::= 06/15/10 14:09:40.041 {Thread-1} { 06/15/10 14:09:40.041 {Thread-1} NULL 06/15/10 14:09:40.041 {Thread-1} } 06/15/10 14:09:40.057 {Thread-1} Sent InvokeID 1 for TSProvider[#1]@104e28b 06/15/10 14:09:40.057 {Thread-1} ACSKeyRequest ::= 06/15/10 14:09:40.057 {Thread-1} { 06/15/10 14:09:40.057 {Thread-1} loginID "ctiuser2" 06/15/10 14:09:40.057 {Thread-1} } 06/15/10 14:09:40.057 {Thread-1} TsapiPrivate ::= 06/15/10 14:09:40.057 {Thread-1} { 06/15/10 14:09:40.057 {Thread-1} vendor "NT_TCP" 06/15/10 14:09:40.057 {Thread-1} data 80 1 1 1 3 1 1 06/15/10 14:09:40.057 {Thread-1} tsType 0 06/15/10 14:09:40.057 {Thread-1} } 06/15/10 14:09:40.119 <GetEventThread#2> Received invokeID 1 for TSProvider[#1]@104e28b 06/15/10 14:09:40.119 <GetEventThread#2> ACSAuthReplyTwo ::= 06/15/10 14:09:40.119 <GetEventThread#2> { 06/15/10 14:09:40.119 <GetEventThread#2> objectID 0 06/15/10 14:09:40.119 <GetEventThread#2> key cc f2 98 31 30 62 b3 c4 06/15/10 14:09:40.119 <GetEventThread#2> authInfo 06/15/10 14:09:40.119 <GetEventThread#2> { 06/15/10 14:09:40.119 <GetEventThread#2> authType 2 < NEED_LOGIN_ID_AND_PASSWD > 06/15/10 14:09:40.119 <GetEventThread#2> authLoginID "ctiuser2" 06/15/10 14:09:40.119 <GetEventThread#2> } 06/15/10 14:09:40.119 <GetEventThread#2> encodeType 3 < WIN_NT_LOCAL > 06/15/10 14:09:40.119 <GetEventThread#2> pipe <null> 06/15/10 14:09:40.119 <GetEventThread#2> } 06/15/10 14:09:40.119 <GetEventThread#2> Handling INVOKE ID 1 for TSProvider[#1]@104e28b 06/15/10 14:09:40.119 <GetEventThread#2> DONE handling INVOKE ID 1 for TSProvider[#1]@104e28b 06/15/10 14:09:40.119 {Thread-1} Sent InvokeID 2 for TSProvider[#1]@104e28b 06/15/10 14:09:40.119 {Thread-1} ACSOpenStream ::= 06/15/10 14:09:40.119 {Thread-1} { 06/15/10 14:09:40.119 {Thread-1} streamType 1 < ST_CSTA > 06/15/10 14:09:40.119 {Thread-1} serverID "AVAYA#AES1#CSTA#AES1" 06/15/10 14:09:40.119 {Thread-1} loginID "ctiuser2" 06/15/10 14:09:40.119 {Thread-1} cryptPass c9 75 dd 51 a0 98 da ac 71 aa 85 a5 36 c6 1d 30 f aa 85 a5 36 c6 1d 30 f aa 85 a5 36 c6 1d 30 f aa 85 a5 36 c6 1d 30 06/15/10 14:09:40.119 {Thread-1} applicationName "Jtapi Client" 06/15/10 14:09:40.119 {Thread-1} level 1 < ACS_LEVEL1 > 06/15/10 14:09:40.119 {Thread-1} apiVer "TS1:2" 06/15/10 14:09:40.119 {Thread-1} libVer "AES4.2.2 VJ1027A" 06/15/10 14:09:40.119 {Thread-1} tsrvVer "" 06/15/10 14:09:40.119 {Thread-1} } 06/15/10 14:09:40.119 {Thread-1} TsapiPrivate ::= 06/15/10 14:09:40.119 {Thread-1} { 06/15/10 14:09:40.119 {Thread-1} vendor "VERSION" 06/15/10 14:09:40.119 {Thread-1} data 0 45 43 53 23 34 2d 38 23 41 54 26 54 20 44 65 66 69 6e 69 74 79 20 47 33 23 34 2d 38 0 06/15/10 14:09:40.119 {Thread-1} tsType 0 06/15/10 14:09:40.119 {Thread-1} } 06/15/10 14:09:40.135 <GetEventThread#2> ACSClientHeartbeatEvent ::= 06/15/10 14:09:40.135 <GetEventThread#2> { 06/15/10 14:09:40.135 <GetEventThread#2> } 06/15/10 14:09:40.135 <GetEventThread#2> Putting event CSTAEvent[ACSClientHeartbeatEvent]@ed32c4. EVENT Q SIZE = 1 MAX Q SIZE = 1 for TSProvider[#1]@104e28b 06/15/10 14:09:40.135 <GetEventThread#2> Received invokeID 2 for TSProvider[#1]@104e28b 06/15/10 14:09:40.135 <GetEventThread#2> ACSOpenStreamConfEvent ::= 06/15/10 14:09:40.135 <GetEventThread#2> { 06/15/10 14:09:40.135 <GetEventThread#2> apiVer "ST2" 06/15/10 14:09:40.135 <GetEventThread#2> libVer "AES4.2.2 VJ1027A" 06/15/10 14:09:40.135 <GetEventThread#2> tsrvVer "4.2.2 Build 467" 06/15/10 14:09:40.135 <GetEventThread#2> drvrVer "4.2.2 Build 467" 06/15/10 14:09:40.135 <GetEventThread#2> } 06/15/10 14:09:40.135 <GetEventThread#2> TsapiPrivate ::= 06/15/10 14:09:40.135 <GetEventThread#2> { 06/15/10 14:09:40.135 <GetEventThread#2> vendor "ECS" 06/15/10 14:09:40.135 <GetEventThread#2> data 0 38 0 06/15/10 14:09:40.135 <GetEventThread#2> tsType 2 06/15/10 14:09:40.135 <GetEventThread#2> } 06/15/10 14:09:40.135 <GetEventThread#2> Handling INVOKE ID 2 for TSProvider[#1]@104e28b 06/15/10 14:09:40.135 <GetEventThread#2> DONE handling INVOKE ID 2 for TSProvider[#1]@104e28b 06/15/10 14:09:40.166 {Thread-1} Sent InvokeID 3 for TSProvider[#1]@104e28b 06/15/10 14:09:40.166 {Thread-1} CSTAGetAPICaps ::= 06/15/10 14:09:40.166 {Thread-1} { 06/15/10 14:09:40.166 {Thread-1} NULL 06/15/10 14:09:40.166 {Thread-1} } 06/15/10 14:09:40.166 <DistributeCSTAEvent#3> Getting event CSTAEvent[ACSClientHeartbeatEvent]@ed32c4 for TSProvider[#1]@104e28b 06/15/10 14:09:40.166 <GetEventThread#2> Received invokeID 3 for TSProvider[#1]@104e28b 06/15/10 14:09:40.166 <GetEventThread#2> CSTAGetAPICapsConfEvent ::= 06/15/10 14:09:40.166 <GetEventThread#2> { 06/15/10 14:09:40.166 <GetEventThread#2> alternateCall 1 06/15/10 14:09:40.166 <GetEventThread#2> answerCall 1 06/15/10 14:09:40.166 <GetEventThread#2> callCompletion 0 06/15/10 14:09:40.166 <GetEventThread#2> clearCall 1 06/15/10 14:09:40.166 <GetEventThread#2> clearConnection 1 06/15/10 14:09:40.166 <GetEventThread#2> conferenceCall 1 06/15/10 14:09:40.166 <GetEventThread#2> consultationCall 1 06/15/10 14:09:40.166 <GetEventThread#2> deflectCall 1 06/15/10 14:09:40.166 <GetEventThread#2> pickupCall 1 06/15/10 14:09:40.166 <GetEventThread#2> groupPickupCall 0 06/15/10 14:09:40.166 <GetEventThread#2> holdCall 1 06/15/10 14:09:40.166 <GetEventThread#2> makeCall 1 06/15/10 14:09:40.166 <GetEventThread#2> makePredictiveCall 1 06/15/10 14:09:40.166 <GetEventThread#2> queryMwi 1 06/15/10 14:09:40.166 <GetEventThread#2> queryDnd 1 06/15/10 14:09:40.166 <GetEventThread#2> queryFwd 1 06/15/10 14:09:40.166 <GetEventThread#2> queryAgentState 1 06/15/10 14:09:40.166 <GetEventThread#2> queryLastNumber 0 06/15/10 14:09:40.166 <GetEventThread#2> queryDeviceInfo 1 06/15/10 14:09:40.166 <GetEventThread#2> reconnectCall 1 06/15/10 14:09:40.166 <GetEventThread#2> retrieveCall 1 06/15/10 14:09:40.166 <GetEventThread#2> setMwi 1 06/15/10 14:09:40.166 <GetEventThread#2> setDnd 1 06/15/10 14:09:40.166 <GetEventThread#2> setFwd 1 06/15/10 14:09:40.166 <GetEventThread#2> setAgentState 1 06/15/10 14:09:40.166 <GetEventThread#2> transferCall 1 06/15/10 14:09:40.166 <GetEventThread#2> eventReport 1 06/15/10 14:09:40.166 <GetEventThread#2> callClearedEvent 1 06/15/10 14:09:40.166 <GetEventThread#2> conferencedEvent 1 06/15/10 14:09:40.166 <GetEventThread#2> connectionClearedEvent 1 06/15/10 14:09:40.166 <GetEventThread#2> deliveredEvent 1 06/15/10 14:09:40.166 <GetEventThread#2> divertedEvent 1 06/15/10 14:09:40.166 <GetEventThread#2> establishedEvent 1 06/15/10 14:09:40.166 <GetEventThread#2> failedEvent 1 06/15/10 14:09:40.166 <GetEventThread#2> heldEvent 1 06/15/10 14:09:40.166 <GetEventThread#2> networkReachedEvent 1 06/15/10 14:09:40.166 <GetEventThread#2> originatedEvent 1 06/15/10 14:09:40.166 <GetEventThread#2> queuedEvent 1 06/15/10 14:09:40.166 <GetEventThread#2> retrievedEvent 1 06/15/10 14:09:40.166 <GetEventThread#2> serviceInitiatedEvent 1 06/15/10 14:09:40.166 <GetEventThread#2> transferredEvent 1 06/15/10 14:09:40.166 <GetEventThread#2> callInformationEvent 0 06/15/10 14:09:40.166 <GetEventThread#2> doNotDisturbEvent 0 06/15/10 14:09:40.166 <GetEventThread#2> forwardingEvent 0 06/15/10 14:09:40.166 <GetEventThread#2> messageWaitingEvent 0 06/15/10 14:09:40.166 <GetEventThread#2> loggedOnEvent 1 06/15/10 14:09:40.166 <GetEventThread#2> loggedOffEvent 1 06/15/10 14:09:40.166 <GetEventThread#2> notReadyEvent 0 06/15/10 14:09:40.166 <GetEventThread#2> readyEvent 0 06/15/10 14:09:40.166 <GetEventThread#2> workNotReadyEvent 0 06/15/10 14:09:40.166 <GetEventThread#2> workReadyEvent 0 06/15/10 14:09:40.166 <GetEventThread#2> backInServiceEvent 0 06/15/10 14:09:40.166 <GetEventThread#2> outOfServiceEvent 0 06/15/10 14:09:40.166 <GetEventThread#2> privateEvent 1 06/15/10 14:09:40.166 <GetEventThread#2> routeRequestEvent 1 06/15/10 14:09:40.166 <GetEventThread#2> reRoute 0 06/15/10 14:09:40.166 <GetEventThread#2> routeSelect 1 06/15/10 14:09:40.166 <GetEventThread#2> routeUsedEvent 1 06/15/10 14:09:40.166 <GetEventThread#2> routeEndEvent 1 06/15/10 14:09:40.166 <GetEventThread#2> monitorDevice 1 06/15/10 14:09:40.166 <GetEventThread#2> monitorCall 1 06/15/10 14:09:40.166 <GetEventThread#2> monitorCallsViaDevice 1 06/15/10 14:09:40.166 <GetEventThread#2> changeMonitorFilter 1 06/15/10 14:09:40.166 <GetEventThread#2> monitorStop 1 06/15/10 14:09:40.166 <GetEventThread#2> monitorEnded 1 06/15/10 14:09:40.166 <GetEventThread#2> snapshotDeviceReq 1 06/15/10 14:09:40.166 <GetEventThread#2> snapshotCallReq 1 06/15/10 14:09:40.166 <GetEventThread#2> escapeService 1 06/15/10 14:09:40.166 <GetEventThread#2> privateStatusEvent 1 06/15/10 14:09:40.166 <GetEventThread#2> escapeServiceEvent 0 06/15/10 14:09:40.166 <GetEventThread#2> escapeServiceConf 1 06/15/10 14:09:40.166 <GetEventThread#2> sendPrivateEvent 0 06/15/10 14:09:40.166 <GetEventThread#2> sysStatReq 1 06/15/10 14:09:40.166 <GetEventThread#2> sysStatStart 1 06/15/10 14:09:40.166 <GetEventThread#2> sysStatStop 1 06/15/10 14:09:40.166 <GetEventThread#2> changeSysStatFilter 1 06/15/10 14:09:40.166 <GetEventThread#2> sysStatReqEvent 0 06/15/10 14:09:40.166 <GetEventThread#2> sysStatReqConf 0 06/15/10 14:09:40.166 <GetEventThread#2> sysStatEvent 1 06/15/10 14:09:40.182 <GetEventThread#2> } 06/15/10 14:09:40.182 <GetEventThread#2> TsapiPrivate ::= 06/15/10 14:09:40.182 <GetEventThread#2> { 06/15/10 14:09:40.182 <GetEventThread#2> vendor "ECS" 06/15/10 14:09:40.182 <GetEventThread#2> data 2 0 7f 0 30 5c 16 5 47 33 56 31 35 1 1 ff 1 1 ff 1 1 ff 1 1 0 1 1 0 1 1 0 1 1 0 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 2 1 1 16 2 31 35 16 10 52 30 31 35 78 2e 30 31 2e 31 2e 34 31 35 2e 31 16 4 73 72 61 79 16 7 64 6c 33 38 35 67 31 06/15/10 14:09:40.182 <GetEventThread#2> tsType 125 06/15/10 14:09:40.182 <GetEventThread#2> } 06/15/10 14:09:40.182 <GetEventThread#2> Handling INVOKE ID 3 for TSProvider[#1]@104e28b 06/15/10 14:09:40.182 <GetEventThread#2> DONE handling INVOKE ID 3 for TSProvider[#1]@104e28b 06/15/10 14:09:40.182 {Thread-1} LucentV7GetAPICapsConfEvent ::= 06/15/10 14:09:40.182 {Thread-1} { 06/15/10 14:09:40.182 {Thread-1} switchVersion "G3V15" 06/15/10 14:09:40.182 {Thread-1} sendDTMFTone TRUE 06/15/10 14:09:40.182 {Thread-1} enteredDigitsEvent TRUE 06/15/10 14:09:40.182 {Thread-1} queryDeviceName TRUE 06/15/10 14:09:40.182 {Thread-1} queryAgentMeas FALSE 06/15/10 14:09:40.182 {Thread-1} querySplitSkillMeas FALSE 06/15/10 14:09:40.182 {Thread-1} queryTrunkGroupMeas FALSE 06/15/10 14:09:40.182 {Thread-1} queryVdnMeas FALSE 06/15/10 14:09:40.182 {Thread-1} singleStepConference TRUE 06/15/10 14:09:40.182 {Thread-1} selectiveListeningHold TRUE 06/15/10 14:09:40.182 {Thread-1} selectiveListeningRetrieve TRUE 06/15/10 14:09:40.182 {Thread-1} setBillingRate TRUE 06/15/10 14:09:40.182 {Thread-1} queryUCID TRUE 06/15/10 14:09:40.182 {Thread-1} chargeAdviceEvent TRUE 06/15/10 14:09:40.182 {Thread-1} singleStepTransfer TRUE 06/15/10 14:09:40.182 {Thread-1} monitorCallsViaDevice TRUE 06/15/10 14:09:40.182 {Thread-1} max_device_history_count 1 06/15/10 14:09:40.182 {Thread-1} administered_switch_software_version "15" 06/15/10 14:09:40.182 {Thread-1} switch_software_version "R015x.01.1.415.1" 06/15/10 14:09:40.182 {Thread-1} offer_type "sray" 06/15/10 14:09:40.182 {Thread-1} server_type "dl385g1" 06/15/10 14:09:40.182 {Thread-1} } 06/15/10 14:09:40.182 {Thread-1} Sent InvokeID 4 for TSProvider[#1]@104e28b 06/15/10 14:09:40.182 {Thread-1} CSTAQueryCallMonitor ::= 06/15/10 14:09:40.182 {Thread-1} { 06/15/10 14:09:40.182 {Thread-1} NULL 06/15/10 14:09:40.182 {Thread-1} } 06/15/10 14:09:40.182 <DistributeCSTAEvent#3> Handling ACS_CLIENT_HEARTBEAT event for TSProvider[#1]@104e28b 06/15/10 14:09:40.182 <GetEventThread#2> Received invokeID 4 for TSProvider[#1]@104e28b 06/15/10 14:09:40.182 <GetEventThread#2> CSTAQueryCallMonitorConfEvent ::= 06/15/10 14:09:40.182 <GetEventThread#2> { 06/15/10 14:09:40.182 <GetEventThread#2> callMonitor FALSE 06/15/10 14:09:40.182 <GetEventThread#2> } 06/15/10 14:09:40.182 <GetEventThread#2> Handling INVOKE ID 4 for TSProvider[#1]@104e28b 06/15/10 14:09:40.182 <GetEventThread#2> DONE handling INVOKE ID 4 for TSProvider[#1]@104e28b 06/15/10 14:09:40.197 <DistributeCSTAEvent#3> DONE handling ACS_CLIENT_HEARTBEAT event for TSProvider[#1]@104e28b 06/15/10 14:09:40.197 <ProviderInitialization#5> Sent InvokeID 5 for TSProvider[#1]@104e28b 06/15/10 14:09:40.197 <ProviderInitialization#5> CSTAGetDeviceList ::= 06/15/10 14:09:40.197 <ProviderInitialization#5> { 06/15/10 14:09:40.197 <ProviderInitialization#5> index -1 06/15/10 14:09:40.197 <ProviderInitialization#5> level 1 < CSTA_HOME_WORK_TOP > 06/15/10 14:09:40.197 <ProviderInitialization#5> } 06/15/10 14:09:40.197 <GetEventThread#2> Received invokeID 5 for TSProvider[#1]@104e28b 06/15/10 14:09:40.197 <GetEventThread#2> CSTAGetDeviceListConfEvent ::= 06/15/10 14:09:40.197 <GetEventThread#2> { 06/15/10 14:09:40.197 <GetEventThread#2> driverSdbLevel 0 < ACS_AND_CSTA_CHECKING > 06/15/10 14:09:40.197 <GetEventThread#2> level 1 < CSTA_HOME_WORK_TOP > 06/15/10 14:09:40.197 <GetEventThread#2> index -1 06/15/10 14:09:40.197 <GetEventThread#2> devList 06/15/10 14:09:40.197 <GetEventThread#2> { 06/15/10 14:09:40.197 <GetEventThread#2> } 06/15/10 14:09:40.197 <GetEventThread#2> } 06/15/10 14:09:40.197 <GetEventThread#2> Handling INVOKE ID 5 for TSProvider[#1]@104e28b 06/15/10 14:09:40.197 <GetEventThread#2> DONE handling INVOKE ID 5 for TSProvider[#1]@104e28b 06/15/10 14:09:40.197 <ProviderInitialization#5> Sent InvokeID 6 for TSProvider[#1]@104e28b 06/15/10 14:09:40.197 <ProviderInitialization#5> CSTAGetDeviceList ::= 06/15/10 14:09:40.197 <ProviderInitialization#5> { 06/15/10 14:09:40.197 <ProviderInitialization#5> index -1 06/15/10 14:09:40.197 <ProviderInitialization#5> level 2 < CSTA_AWAY_WORK_TOP > 06/15/10 14:09:40.197 <ProviderInitialization#5> } 06/15/10 14:09:40.197 <GetEventThread#2> Received invokeID 6 for TSProvider[#1]@104e28b 06/15/10 14:09:40.197 <GetEventThread#2> CSTAGetDeviceListConfEvent ::= 06/15/10 14:09:40.197 <GetEventThread#2> { 06/15/10 14:09:40.197 <GetEventThread#2> driverSdbLevel 0 < ACS_AND_CSTA_CHECKING > 06/15/10 14:09:40.197 <GetEventThread#2> level 2 < CSTA_AWAY_WORK_TOP > 06/15/10 14:09:40.197 <GetEventThread#2> index -1 06/15/10 14:09:40.197 <GetEventThread#2> devList 06/15/10 14:09:40.197 <GetEventThread#2> { 06/15/10 14:09:40.197 <GetEventThread#2> } 06/15/10 14:09:40.197 <GetEventThread#2> } 06/15/10 14:09:40.197 <GetEventThread#2> Handling INVOKE ID 6 for TSProvider[#1]@104e28b 06/15/10 14:09:40.197 <GetEventThread#2> DONE handling INVOKE ID 6 for TSProvider[#1]@104e28b 06/15/10 14:09:40.197 <ProviderInitialization#5> Sent InvokeID 7 for TSProvider[#1]@104e28b 06/15/10 14:09:40.197 <ProviderInitialization#5> CSTAGetDeviceList ::= 06/15/10 14:09:40.197 <ProviderInitialization#5> { 06/15/10 14:09:40.197 <ProviderInitialization#5> index -1 06/15/10 14:09:40.197 <ProviderInitialization#5> level 3 < CSTA_DEVICE_DEVICE_MONITOR > 06/15/10 14:09:40.197 <ProviderInitialization#5> } 06/15/10 14:09:40.197 <GetEventThread#2> Received invokeID 7 for TSProvider[#1]@104e28b 06/15/10 14:09:40.197 <GetEventThread#2> CSTAGetDeviceListConfEvent ::= 06/15/10 14:09:40.197 <GetEventThread#2> { 06/15/10 14:09:40.197 <GetEventThread#2> driverSdbLevel 0 < ACS_AND_CSTA_CHECKING > 06/15/10 14:09:40.197 <GetEventThread#2> level 3 < CSTA_DEVICE_DEVICE_MONITOR > 06/15/10 14:09:40.197 <GetEventThread#2> index -1 06/15/10 14:09:40.197 <GetEventThread#2> devList 06/15/10 14:09:40.197 <GetEventThread#2> { 06/15/10 14:09:40.197 <GetEventThread#2> } 06/15/10 14:09:40.197 <GetEventThread#2> } 06/15/10 14:09:40.197 <GetEventThread#2> Handling INVOKE ID 7 for TSProvider[#1]@104e28b 06/15/10 14:09:40.197 <GetEventThread#2> DONE handling INVOKE ID 7 for TSProvider[#1]@104e28b 06/15/10 14:09:40.197 <ProviderInitialization#5> Sent InvokeID 8 for TSProvider[#1]@104e28b 06/15/10 14:09:40.197 <ProviderInitialization#5> CSTAGetDeviceList ::= 06/15/10 14:09:40.197 <ProviderInitialization#5> { 06/15/10 14:09:40.197 <ProviderInitialization#5> index -1 06/15/10 14:09:40.197 <ProviderInitialization#5> level 6 < CSTA_ROUTING > 06/15/10 14:09:40.197 <ProviderInitialization#5> } 06/15/10 14:09:40.197 <GetEventThread#2> Received invokeID 8 for TSProvider[#1]@104e28b 06/15/10 14:09:40.197 <GetEventThread#2> CSTAGetDeviceListConfEvent ::= 06/15/10 14:09:40.197 <GetEventThread#2> { 06/15/10 14:09:40.197 <GetEventThread#2> driverSdbLevel 0 < ACS_AND_CSTA_CHECKING > 06/15/10 14:09:40.197 <GetEventThread#2> level 6 < CSTA_ROUTING > 06/15/10 14:09:40.197 <GetEventThread#2> index -1 06/15/10 14:09:40.197 <GetEventThread#2> devList 06/15/10 14:09:40.197 <GetEventThread#2> { 06/15/10 14:09:40.197 <GetEventThread#2> } 06/15/10 14:09:40.197 <GetEventThread#2> } 06/15/10 14:09:40.197 <GetEventThread#2> Handling INVOKE ID 8 for TSProvider[#1]@104e28b 06/15/10 14:09:40.197 <GetEventThread#2> DONE handling INVOKE ID 8 for TSProvider[#1]@104e28b 06/15/10 14:09:40.291 {Thread-1} Sent InvokeID 9 for TSProvider[#1]@104e28b 06/15/10 14:09:40.291 {Thread-1} ACSRequestPrivileges ::= 06/15/10 14:09:40.291 {Thread-1} { 06/15/10 14:09:40.291 {Thread-1} } 06/15/10 14:09:40.291 <GetEventThread#2> Received invokeID 9 for TSProvider[#1]@104e28b 06/15/10 14:09:40.291 <GetEventThread#2> ACSUniversalFailureConfEvent ::= 06/15/10 14:09:40.291 <GetEventThread#2> { 06/15/10 14:09:40.291 <GetEventThread#2> error 120 < TSERVER_UNAUTHORIZED_CONNECTION > 06/15/10 14:09:40.291 <GetEventThread#2> } 06/15/10 14:09:40.291 <GetEventThread#2> Putting event CSTAEvent[ACSUniversalFailureConfEvent]@b31b77. EVENT Q SIZE = 1 MAX Q SIZE = 1 for TSProvider[#1]@104e28b 06/15/10 14:09:40.291 <DistributeCSTAEvent#3> Getting event CSTAEvent[ACSUniversalFailureConfEvent]@b31b77 for TSProvider[#1]@104e28b 06/15/10 14:09:40.291 <DistributeCSTAEvent#3> Handling INVOKE ID 9 for TSProvider[#1]@104e28b 06/15/10 14:09:40.291 <DistributeCSTAEvent#3> DONE handling INVOKE ID 9 for TSProvider[#1]@104e28b 06/15/10 14:09:40.291 {Thread-1} TSProvider.shutdown - attempting shutdown 06/15/10 14:09:40.291 {Thread-1} TSProvider.shutdown - Starting 06/15/10 14:09:40.291 {Thread-1} Sent InvokeID 10 for TSProvider[#1]@104e28b 06/15/10 14:09:40.291 {Thread-1} ACSAbortStream ::= 06/15/10 14:09:40.291 {Thread-1} { 06/15/10 14:09:40.291 {Thread-1} NULL 06/15/10 14:09:40.291 {Thread-1} } 06/15/10 14:09:40.291 {Thread-1} TSProvider.shutdown - Done 06/15/10 14:09:40.291 {Thread-1} TSProvider.shutdown - attempting shutdown 06/15/10 14:09:40.291 {Thread-1} TSProvider.shutdown - already in shutdown, redundant call, returning. 06/15/10 14:09:40.291 {Thread-1} Sent InvokeID 1 for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.291 {Thread-1} ACSNameSrvRequest ::= 06/15/10 14:09:40.291 {Thread-1} { 06/15/10 14:09:40.291 {Thread-1} streamType 1 < ST_CSTA > 06/15/10 14:09:40.291 {Thread-1} } 06/15/10 14:09:40.354 <GetEventThread#6> Received invokeID 1 for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.354 <GetEventThread#6> ACSNameSrvReply ::= 06/15/10 14:09:40.354 <GetEventThread#6> { 06/15/10 14:09:40.354 <GetEventThread#6> more FALSE 06/15/10 14:09:40.354 <GetEventThread#6> list 06/15/10 14:09:40.354 <GetEventThread#6> { 06/15/10 14:09:40.354 <GetEventThread#6> { 06/15/10 14:09:40.354 <GetEventThread#6> serverName "AVAYA#AES1#CSTA#AES1" 06/15/10 14:09:40.354 <GetEventThread#6> serverAddr 2 0 4 1a c0 a8 dd 3c 0 0 0 0 0 0 0 0 06/15/10 14:09:40.354 <GetEventThread#6> } 06/15/10 14:09:40.354 <GetEventThread#6> } 06/15/10 14:09:40.354 <GetEventThread#6> } 06/15/10 14:09:40.354 <GetEventThread#6> Handling INVOKE ID 1 for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.354 <GetEventThread#6> DONE handling INVOKE ID 1 for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.354 {Thread-1} Sent InvokeID 2 for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.354 {Thread-1} ACSAbortStream ::= 06/15/10 14:09:40.354 {Thread-1} { 06/15/10 14:09:40.354 {Thread-1} NULL 06/15/10 14:09:40.354 {Thread-1} } 06/15/10 14:09:40.354 {Thread-1} Sent InvokeID 1 for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.354 {Thread-1} ACSKeyRequest ::= 06/15/10 14:09:40.354 {Thread-1} { 06/15/10 14:09:40.354 {Thread-1} loginID "ctiuser2" 06/15/10 14:09:40.354 {Thread-1} } 06/15/10 14:09:40.354 {Thread-1} TsapiPrivate ::= 06/15/10 14:09:40.354 {Thread-1} { 06/15/10 14:09:40.354 {Thread-1} vendor "NT_TCP" 06/15/10 14:09:40.354 {Thread-1} data 80 1 1 1 3 1 1 06/15/10 14:09:40.354 {Thread-1} tsType 0 06/15/10 14:09:40.354 {Thread-1} } 06/15/10 14:09:40.401 <GetEventThread#7> Received invokeID 1 for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.401 <GetEventThread#7> ACSAuthReplyTwo ::= 06/15/10 14:09:40.401 <GetEventThread#7> { 06/15/10 14:09:40.401 <GetEventThread#7> objectID 0 06/15/10 14:09:40.401 <GetEventThread#7> key b9 88 72 10 37 6d c1 27 06/15/10 14:09:40.401 <GetEventThread#7> authInfo 06/15/10 14:09:40.401 <GetEventThread#7> { 06/15/10 14:09:40.401 <GetEventThread#7> authType 2 < NEED_LOGIN_ID_AND_PASSWD > 06/15/10 14:09:40.401 <GetEventThread#7> authLoginID "ctiuser2" 06/15/10 14:09:40.401 <GetEventThread#7> } 06/15/10 14:09:40.401 <GetEventThread#7> encodeType 3 < WIN_NT_LOCAL > 06/15/10 14:09:40.401 <GetEventThread#7> pipe <null> 06/15/10 14:09:40.401 <GetEventThread#7> } 06/15/10 14:09:40.401 <GetEventThread#7> Handling INVOKE ID 1 for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.401 <GetEventThread#7> DONE handling INVOKE ID 1 for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.401 {Thread-1} Sent InvokeID 2 for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.401 {Thread-1} ACSOpenStream ::= 06/15/10 14:09:40.401 {Thread-1} { 06/15/10 14:09:40.401 {Thread-1} streamType 1 < ST_CSTA > 06/15/10 14:09:40.401 {Thread-1} serverID "AVAYA#AES1#CSTA#AES1" 06/15/10 14:09:40.401 {Thread-1} loginID "ctiuser2" 06/15/10 14:09:40.401 {Thread-1} cryptPass 20 60 47 b7 e8 6f 96 1a 4d 48 d3 81 d6 c1 f4 b3 76 48 d3 81 d6 c1 f4 b3 76 48 d3 81 d6 c1 f4 b3 76 48 d3 81 d6 c1 f4 b3 06/15/10 14:09:40.401 {Thread-1} applicationName "Jtapi Client" 06/15/10 14:09:40.401 {Thread-1} level 1 < ACS_LEVEL1 > 06/15/10 14:09:40.401 {Thread-1} apiVer "TS1:2" 06/15/10 14:09:40.401 {Thread-1} libVer "AES4.2.2 VJ1027A" 06/15/10 14:09:40.401 {Thread-1} tsrvVer "" 06/15/10 14:09:40.401 {Thread-1} } 06/15/10 14:09:40.401 {Thread-1} TsapiPrivate ::= 06/15/10 14:09:40.401 {Thread-1} { 06/15/10 14:09:40.401 {Thread-1} vendor "VERSION" 06/15/10 14:09:40.401 {Thread-1} data 0 45 43 53 23 34 2d 38 23 41 54 26 54 20 44 65 66 69 6e 69 74 79 20 47 33 23 34 2d 38 0 06/15/10 14:09:40.401 {Thread-1} tsType 0 06/15/10 14:09:40.401 {Thread-1} } 06/15/10 14:09:40.416 <GetEventThread#7> ACSClientHeartbeatEvent ::= 06/15/10 14:09:40.416 <GetEventThread#7> { 06/15/10 14:09:40.416 <GetEventThread#7> } 06/15/10 14:09:40.416 <GetEventThread#7> Putting event CSTAEvent[ACSClientHeartbeatEvent]@166bfd8. EVENT Q SIZE = 1 MAX Q SIZE = 1 for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.416 <GetEventThread#7> Received invokeID 2 for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.416 <GetEventThread#7> ACSOpenStreamConfEvent ::= 06/15/10 14:09:40.416 <GetEventThread#7> { 06/15/10 14:09:40.416 <GetEventThread#7> apiVer "ST2" 06/15/10 14:09:40.416 <GetEventThread#7> libVer "AES4.2.2 VJ1027A" 06/15/10 14:09:40.416 <GetEventThread#7> tsrvVer "4.2.2 Build 467" 06/15/10 14:09:40.416 <GetEventThread#7> drvrVer "4.2.2 Build 467" 06/15/10 14:09:40.416 <GetEventThread#7> } 06/15/10 14:09:40.416 <GetEventThread#7> TsapiPrivate ::= 06/15/10 14:09:40.416 <GetEventThread#7> { 06/15/10 14:09:40.416 <GetEventThread#7> vendor "ECS" 06/15/10 14:09:40.416 <GetEventThread#7> data 0 38 0 06/15/10 14:09:40.416 <GetEventThread#7> tsType 2 06/15/10 14:09:40.416 <GetEventThread#7> } 06/15/10 14:09:40.416 <GetEventThread#7> Handling INVOKE ID 2 for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.416 <GetEventThread#7> DONE handling INVOKE ID 2 for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.416 {Thread-1} Sent InvokeID 3 for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.416 {Thread-1} CSTAGetAPICaps ::= 06/15/10 14:09:40.416 {Thread-1} { 06/15/10 14:09:40.416 {Thread-1} NULL 06/15/10 14:09:40.416 {Thread-1} } 06/15/10 14:09:40.416 <DistributeCSTAEvent#8> Getting event CSTAEvent[ACSClientHeartbeatEvent]@166bfd8 for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.416 <DistributeCSTAEvent#8> Handling ACS_CLIENT_HEARTBEAT event for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.416 <DistributeCSTAEvent#8> DONE handling ACS_CLIENT_HEARTBEAT event for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.416 <GetEventThread#7> Received invokeID 3 for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.416 <GetEventThread#7> CSTAGetAPICapsConfEvent ::= 06/15/10 14:09:40.416 <GetEventThread#7> { 06/15/10 14:09:40.416 <GetEventThread#7> alternateCall 1 06/15/10 14:09:40.416 <GetEventThread#7> answerCall 1 06/15/10 14:09:40.416 <GetEventThread#7> callCompletion 0 06/15/10 14:09:40.416 <GetEventThread#7> clearCall 1 06/15/10 14:09:40.416 <GetEventThread#7> clearConnection 1 06/15/10 14:09:40.416 <GetEventThread#7> conferenceCall 1 06/15/10 14:09:40.416 <GetEventThread#7> consultationCall 1 06/15/10 14:09:40.416 <GetEventThread#7> deflectCall 1 06/15/10 14:09:40.416 <GetEventThread#7> pickupCall 1 06/15/10 14:09:40.416 <GetEventThread#7> groupPickupCall 0 06/15/10 14:09:40.416 <GetEventThread#7> holdCall 1 06/15/10 14:09:40.416 <GetEventThread#7> makeCall 1 06/15/10 14:09:40.416 <GetEventThread#7> makePredictiveCall 1 06/15/10 14:09:40.416 <GetEventThread#7> queryMwi 1 06/15/10 14:09:40.416 <GetEventThread#7> queryDnd 1 06/15/10 14:09:40.416 <GetEventThread#7> queryFwd 1 06/15/10 14:09:40.416 <GetEventThread#7> queryAgentState 1 06/15/10 14:09:40.416 <GetEventThread#7> queryLastNumber 0 06/15/10 14:09:40.416 <GetEventThread#7> queryDeviceInfo 1 06/15/10 14:09:40.416 <GetEventThread#7> reconnectCall 1 06/15/10 14:09:40.416 <GetEventThread#7> retrieveCall 1 06/15/10 14:09:40.416 <GetEventThread#7> setMwi 1 06/15/10 14:09:40.416 <GetEventThread#7> setDnd 1 06/15/10 14:09:40.416 <GetEventThread#7> setFwd 1 06/15/10 14:09:40.416 <GetEventThread#7> setAgentState 1 06/15/10 14:09:40.416 <GetEventThread#7> transferCall 1 06/15/10 14:09:40.416 <GetEventThread#7> eventReport 1 06/15/10 14:09:40.416 <GetEventThread#7> callClearedEvent 1 06/15/10 14:09:40.416 <GetEventThread#7> conferencedEvent 1 06/15/10 14:09:40.416 <GetEventThread#7> connectionClearedEvent 1 06/15/10 14:09:40.416 <GetEventThread#7> deliveredEvent 1 06/15/10 14:09:40.416 <GetEventThread#7> divertedEvent 1 06/15/10 14:09:40.416 <GetEventThread#7> establishedEvent 1 06/15/10 14:09:40.416 <GetEventThread#7> failedEvent 1 06/15/10 14:09:40.416 <GetEventThread#7> heldEvent 1 06/15/10 14:09:40.416 <GetEventThread#7> networkReachedEvent 1 06/15/10 14:09:40.416 <GetEventThread#7> originatedEvent 1 06/15/10 14:09:40.416 <GetEventThread#7> queuedEvent 1 06/15/10 14:09:40.416 <GetEventThread#7> retrievedEvent 1 06/15/10 14:09:40.416 <GetEventThread#7> serviceInitiatedEvent 1 06/15/10 14:09:40.416 <GetEventThread#7> transferredEvent 1 06/15/10 14:09:40.416 <GetEventThread#7> callInformationEvent 0 06/15/10 14:09:40.416 <GetEventThread#7> doNotDisturbEvent 0 06/15/10 14:09:40.416 <GetEventThread#7> forwardingEvent 0 06/15/10 14:09:40.416 <GetEventThread#7> messageWaitingEvent 0 06/15/10 14:09:40.416 <GetEventThread#7> loggedOnEvent 1 06/15/10 14:09:40.416 <GetEventThread#7> loggedOffEvent 1 06/15/10 14:09:40.416 <GetEventThread#7> notReadyEvent 0 06/15/10 14:09:40.416 <GetEventThread#7> readyEvent 0 06/15/10 14:09:40.416 <GetEventThread#7> workNotReadyEvent 0 06/15/10 14:09:40.416 <GetEventThread#7> workReadyEvent 0 06/15/10 14:09:40.416 <GetEventThread#7> backInServiceEvent 0 06/15/10 14:09:40.416 <GetEventThread#7> outOfServiceEvent 0 06/15/10 14:09:40.416 <GetEventThread#7> privateEvent 1 06/15/10 14:09:40.416 <GetEventThread#7> routeRequestEvent 1 06/15/10 14:09:40.416 <GetEventThread#7> reRoute 0 06/15/10 14:09:40.416 <GetEventThread#7> routeSelect 1 06/15/10 14:09:40.416 <GetEventThread#7> routeUsedEvent 1 06/15/10 14:09:40.416 <GetEventThread#7> routeEndEvent 1 06/15/10 14:09:40.416 <GetEventThread#7> monitorDevice 1 06/15/10 14:09:40.416 <GetEventThread#7> monitorCall 1 06/15/10 14:09:40.416 <GetEventThread#7> monitorCallsViaDevice 1 06/15/10 14:09:40.416 <GetEventThread#7> changeMonitorFilter 1 06/15/10 14:09:40.416 <GetEventThread#7> monitorStop 1 06/15/10 14:09:40.416 <GetEventThread#7> monitorEnded 1 06/15/10 14:09:40.416 <GetEventThread#7> snapshotDeviceReq 1 06/15/10 14:09:40.416 <GetEventThread#7> snapshotCallReq 1 06/15/10 14:09:40.416 <GetEventThread#7> escapeService 1 06/15/10 14:09:40.416 <GetEventThread#7> privateStatusEvent 1 06/15/10 14:09:40.416 <GetEventThread#7> escapeServiceEvent 0 06/15/10 14:09:40.416 <GetEventThread#7> escapeServiceConf 1 06/15/10 14:09:40.416 <GetEventThread#7> sendPrivateEvent 0 06/15/10 14:09:40.416 <GetEventThread#7> sysStatReq 1 06/15/10 14:09:40.416 <GetEventThread#7> sysStatStart 1 06/15/10 14:09:40.416 <GetEventThread#7> sysStatStop 1 06/15/10 14:09:40.416 <GetEventThread#7> changeSysStatFilter 1 06/15/10 14:09:40.416 <GetEventThread#7> sysStatReqEvent 0 06/15/10 14:09:40.416 <GetEventThread#7> sysStatReqConf 0 06/15/10 14:09:40.416 <GetEventThread#7> sysStatEvent 1 06/15/10 14:09:40.416 <GetEventThread#7> } 06/15/10 14:09:40.416 <GetEventThread#7> TsapiPrivate ::= 06/15/10 14:09:40.416 <GetEventThread#7> { 06/15/10 14:09:40.416 <GetEventThread#7> vendor "ECS" 06/15/10 14:09:40.416 <GetEventThread#7> data 2 0 7f 0 30 5c 16 5 47 33 56 31 35 1 1 ff 1 1 ff 1 1 ff 1 1 0 1 1 0 1 1 0 1 1 0 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 2 1 1 16 2 31 35 16 10 52 30 31 35 78 2e 30 31 2e 31 2e 34 31 35 2e 31 16 4 73 72 61 79 16 7 64 6c 33 38 35 67 31 06/15/10 14:09:40.416 <GetEventThread#7> tsType 125 06/15/10 14:09:40.416 <GetEventThread#7> } 06/15/10 14:09:40.416 <GetEventThread#7> Handling INVOKE ID 3 for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.416 <GetEventThread#7> DONE handling INVOKE ID 3 for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.416 {Thread-1} LucentV7GetAPICapsConfEvent ::= 06/15/10 14:09:40.416 {Thread-1} { 06/15/10 14:09:40.416 {Thread-1} switchVersion "G3V15" 06/15/10 14:09:40.416 {Thread-1} sendDTMFTone TRUE 06/15/10 14:09:40.416 {Thread-1} enteredDigitsEvent TRUE 06/15/10 14:09:40.416 {Thread-1} queryDeviceName TRUE 06/15/10 14:09:40.416 {Thread-1} queryAgentMeas FALSE 06/15/10 14:09:40.416 {Thread-1} querySplitSkillMeas FALSE 06/15/10 14:09:40.416 {Thread-1} queryTrunkGroupMeas FALSE 06/15/10 14:09:40.416 {Thread-1} queryVdnMeas FALSE 06/15/10 14:09:40.416 {Thread-1} singleStepConference TRUE 06/15/10 14:09:40.416 {Thread-1} selectiveListeningHold TRUE 06/15/10 14:09:40.416 {Thread-1} selectiveListeningRetrieve TRUE 06/15/10 14:09:40.416 {Thread-1} setBillingRate TRUE 06/15/10 14:09:40.416 {Thread-1} queryUCID TRUE 06/15/10 14:09:40.416 {Thread-1} chargeAdviceEvent TRUE 06/15/10 14:09:40.416 {Thread-1} singleStepTransfer TRUE 06/15/10 14:09:40.416 {Thread-1} monitorCallsViaDevice TRUE 06/15/10 14:09:40.416 {Thread-1} max_device_history_count 1 06/15/10 14:09:40.416 {Thread-1} administered_switch_software_version "15" 06/15/10 14:09:40.416 {Thread-1} switch_software_version "R015x.01.1.415.1" 06/15/10 14:09:40.416 {Thread-1} offer_type "sray" 06/15/10 14:09:40.416 {Thread-1} server_type "dl385g1" 06/15/10 14:09:40.416 {Thread-1} } 06/15/10 14:09:40.416 {Thread-1} Sent InvokeID 4 for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.416 {Thread-1} CSTAQueryCallMonitor ::= 06/15/10 14:09:40.416 {Thread-1} { 06/15/10 14:09:40.416 {Thread-1} NULL 06/15/10 14:09:40.416 {Thread-1} } 06/15/10 14:09:40.416 <GetEventThread#7> Received invokeID 4 for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.416 <GetEventThread#7> CSTAQueryCallMonitorConfEvent ::= 06/15/10 14:09:40.416 <GetEventThread#7> { 06/15/10 14:09:40.416 <GetEventThread#7> callMonitor FALSE 06/15/10 14:09:40.416 <GetEventThread#7> } 06/15/10 14:09:40.416 <GetEventThread#7> Handling INVOKE ID 4 for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.416 <GetEventThread#7> DONE handling INVOKE ID 4 for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.682 {Thread-2} LucentQueryTod ::= 06/15/10 14:09:40.682 {Thread-2} { 06/15/10 14:09:40.682 {Thread-2} NULL 06/15/10 14:09:40.682 {Thread-2} } 06/15/10 14:09:40.682 {Thread-2} Sent InvokeID 5 for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.682 {Thread-2} CSTAEscapeSvc ::= 06/15/10 14:09:40.682 {Thread-2} { 06/15/10 14:09:40.682 {Thread-2} NULL 06/15/10 14:09:40.682 {Thread-2} } 06/15/10 14:09:40.682 {Thread-2} TsapiPrivate ::= 06/15/10 14:09:40.682 {Thread-2} { 06/15/10 14:09:40.682 {Thread-2} vendor "ECS" 06/15/10 14:09:40.682 {Thread-2} data 2 0 18 0 30 2 5 0 06/15/10 14:09:40.682 {Thread-2} tsType 89 06/15/10 14:09:40.682 {Thread-2} } 06/15/10 14:09:40.697 <ProviderInitialization#10> Sent InvokeID 6 for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.697 <ProviderInitialization#10> CSTAGetDeviceList ::= 06/15/10 14:09:40.697 <ProviderInitialization#10> { 06/15/10 14:09:40.697 <ProviderInitialization#10> index -1 06/15/10 14:09:40.697 <ProviderInitialization#10> level 1 < CSTA_HOME_WORK_TOP > 06/15/10 14:09:40.697 <ProviderInitialization#10> } 06/15/10 14:09:40.697 {pool-1-thread-1} TSProvider.shutdown - attempting shutdown 06/15/10 14:09:40.697 {pool-1-thread-1} TSProvider.shutdown - Starting 06/15/10 14:09:40.697 {pool-1-thread-1} Sent InvokeID 7 for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.697 {pool-1-thread-1} ACSAbortStream ::= 06/15/10 14:09:40.697 {pool-1-thread-1} { 06/15/10 14:09:40.697 {pool-1-thread-1} NULL 06/15/10 14:09:40.697 {pool-1-thread-1} } 06/15/10 14:09:40.697 {pool-1-thread-1} Handling INVOKE ID 6 for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.697 {pool-1-thread-1} DONE handling INVOKE ID 6 for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.697 {pool-1-thread-1} Handling INVOKE ID 5 for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.697 {pool-1-thread-1} DONE handling INVOKE ID 5 for TSProvider[#2]@1ef7de4 06/15/10 14:09:40.697 {pool-1-thread-1} TSProvider.shutdown - Done 06/15/10 14:09:40.697 {pool-1-thread-2} TSProvider.shutdown - attempting shutdown 06/15/10 14:09:40.697 {pool-1-thread-2} TSProvider.shutdown - Starting 06/15/10 14:09:40.697 {pool-1-thread-2} TSProvider.shutdown - Done 06/15/10 14:10:00.697 {Thread-2} LucentQueryTod ::= 06/15/10 14:10:00.697 {Thread-2} { 06/15/10 14:10:00.697 {Thread-2} NULL 06/15/10 14:10:00.697 {Thread-2} } 06/15/10 14:10:11.321 {Thread-1} TSProvider.shutdown - attempting shutdown 06/15/10 14:10:11.321 {Thread-1} TSProvider.shutdown - already in shutdown, redundant call, returning.

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