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AE Services General (Archive - Oct 2013 and earlier)
» CALL WORK CODE, 25/03/2009 07:46:08
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you are correct. I mean the call work code entered by the agent at the end of the call
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AE Services General (Archive - Oct 2013 and earlier)
» CALL WORK CODE, 24/03/2009 16:20:22
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Hi,
Is it possible to get the call work code from a TSAPI/JTAPI interface?
thanks
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AE Services General (Archive - Oct 2013 and earlier)
» AES Vectors, 10/12/2007 02:24:18
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hi,
does SMS require a seperate license in aes 4.1?
thanks
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AE Services General (Archive - Oct 2013 and earlier)
» AES Vectors, 30/11/2007 10:40:15
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thanks! great timing. would it be possible to download from dev connect the boundle solution? (our linux capability is weak :))
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AE Services General (Archive - Oct 2013 and earlier)
» AES Vectors, 30/11/2007 08:13:25
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Thanks Joel,
I opened the SMS page in my AES 4 installation, but I cant find there any model related to vectors (I see VDN's, Extensins, Agents, Huntgroup but no vectors).
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AE Services General (Archive - Oct 2013 and earlier)
» AES Vectors, 30/11/2007 07:57:15
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sorry, just found the document, but cant see any reference to the vectors.
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AE Services General (Archive - Oct 2013 and earlier)
» AES Vectors, 30/11/2007 07:51:10
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hi,
I am searching for the Web Services Programmers guide , but I cant find it. I have downloaded the SDK, but there is nothing there related to vectors. can you please point me to the place where I can download this document?
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AE Services General (Archive - Oct 2013 and earlier)
» AES Vectors, 29/11/2007 14:16:49
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thanks for the repsponse. but in case I am interested to develop my own UI, what API should I use?
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AE Services General (Archive - Oct 2013 and earlier)
» AES Vectors, 29/11/2007 09:22:46
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Is it possible to write vectors by using AES API or only clan api provides these capabilities?
thanks
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AE Services General (Archive - Oct 2013 and earlier)
» SDB update, 27/11/2007 11:56:21
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Hi,
We are interested to write an application that will update the SDB database (open new devices and etc). what is the best way to do it?
thanks
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AE Services General (Archive - Oct 2013 and earlier)
» SIP support, 22/06/2007 11:36:50
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hi,
Is it true that SIP extensions (in an avaya configuraiton with ses) will not work correctly with AES?
Regards,
Arik
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AE Services General (Archive - Oct 2013 and earlier)
» Monitoring properties of VDN with JTAPI, 13/06/2007 09:05:24
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Thank you. I will send the question to the "Request Technical Support".
Alexander.
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AE Services General (Archive - Oct 2013 and earlier)
» Monitoring properties of VDN with JTAPI, 13/06/2007 04:48:37
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Hello,
I use JTAPI for getting some properties of VDN.
Could I get waiting, abandoned and distributed calls of the specified VDN.
If yes, how can I do it.
Thank you,
Alexander.
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AE Services Web Services: Telephony and SMS (Archive - Oct 2013 and earlier)
» Change ACD of agent, 13/06/2007 04:28:27
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I use AES Web Service. Could I change ACD of the agent or associate agent to the another ACD with help this service?
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AE Services Web Services: Telephony and SMS (Archive - Oct 2013 and earlier)
» Working with SMS, 22/05/2007 11:49:18
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Hi,
I have an enviroment with CM3 and AES (standard call center installation). Do I need to configure something special in the AES or in the CM in order to start working with SMS ?
Thanks,
Arik
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