Messages posted by sivasubramanian2

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[+] Proactive Outreach Manager » Avaya POM - Campaign Management REST API - Getting Telephony Results - Regarding, 27/09/2019 11:21:40 » Go to message
Team, Avaya Aura Experience Portal: 7.2.0 POM Version : 3.1.1 We are having the below clarifications regarding getting telephony call results of the dialed contacts in the contact list of Avaya POM. 1. Is there any APIs available by which we can get the exact behaviour/telephony outcome of the customer call dialled from Avaya POM. The contacts list API returning only the respective agent configured results. We would like to receive the exact telephony outcomes of the calls made. Could you please assist us on this. Thanks, M. Sivasubramanian.

[+] Proactive Outreach Manager » Avaya POM - Campaign Management REST API - Getting Results - Regarding, 27/09/2019 11:02:12 » Go to message
Team, Avaya Aura Experience Portal: 7.2.0 POM Version : 3.1.1 We are having the below clarifications regarding getting call results from the contact list of Avaya POM. 1. while trying with the URL https://A.B.C.D/VP_POM_Service/v2/contactlists/33/contacts/list, we are getting all the information, but the lastcompletionCode related fields are returned as NULL for all the contacts. Instead of the list, while we try to get the details one by one as below, we are getting the completionCode related fields successfully. https://192.168.31.175/VP_POM_Service/v2/contactlists/33/contacts/1 Why is this behaviour? Is there any way shall we get the lastCompletionCode field for all the contacts in the list in a single API. Could you please assist us on this. Thanks, M. Sivasubramanian.

[+] Proactive Outreach Manager » Avaya POM - Campaign Management REST API - Callback, 27/09/2019 10:54:57 » Go to message
Team, Avaya Aura Experience Portal: 7.2.0 POM Version : 3.1.1 We are having a clarification regarding setting a schedule callback(Agent/Campaign or Standard) for FINITE (OR) INFINITE campaigns. While trying to trigger the below url through POSTMAN to schedule a callback , we are getting the below error. URL : https://A.B.C.D/VP_POM_Service/v2/callbacks Request: { "userContactID":"1", "contactListName": "MyCL", "campaignName": "MyCampaign2", "startTime": "2019/09/27 22:00:10", "endTime":"2019/09/27 23:00:10", "timeZone":"GMT+05:30", "contactAttributeName":"PhoneNumber1", "address":null, "notes":null, "callbackType":"Agent", "agentID":"2269", "handlerState":"initial", "actionName":"Call_100" } Response: { "displayMessage": null, "errorCode": "2118", "errorMessage": "Active job task not found." } We are using a Strategy with Preview pacing and the all callback rights/permissions has been enabled with strategy as well. Could you please assist us on this. Thanks, M. Sivasubramanian.

[+] Proactive Outreach Manager » Avaya POM - Campaign Manager - REST APIs - Invocation through C# - Throws 403 Forbidden, 13/09/2019 13:40:37 » Go to message
Team, We are having a clarification related to Calling Campaign Management REST APIs using C#. POM Version: 3.1.1 With POSTMAN, we are able to trigger the methods and getting the response for the request. But while we trying to invoke the same using C#, we are getting 403 Forbidden Exception. This is happening for both GET and POST Methods. Could you please help us on this. Please find below the snippets: GET Invocation: bool bResult1 = GET("https://192.168.31.175/VP_POM_Service/v2/globalconfig/name/WeekEndDays","siva","siva@123", out postBody); POST Invocation: string WSURL = "https://192.168.31.175/VP_POM_Service/v2/campaigns"; Zoneepmlist zoneepmlist = new Zoneepmlist("default", new string[] { "EPM" }); Zoneepmlist[] arrayZoneepmlist = new Zoneepmlist[] { zoneepmlist }; Campaign reqBody = new Campaign(campaignName, campaignDescription, "InfiniteWithoutContacts", campaignStrategy, arrayZoneepmlist, "false"); string json = JsonConvert.SerializeObject(reqBody); string postBody = string.Empty; //log.Debug("[SetTwilioRecordingDetails] URL = " + WSURL + " Request " + json); bool bResult = POST(WSURL, json, out postBody); var Result = JsonConvert.DeserializeObject<CampaignResponse>(postBody); //log.Debug("[SetTwilioRecordingDetails] Response - status is " + Result.result); Console.WriteLine(Result.campaignID); public static bool POST(string url, string jsonContent, out string ResponseBody) { bool returnValue = false; ResponseBody = string.Empty; //log.Debug("[POST] URL = " + url + "; Input = " + jsonContent); ServicePointManager.Expect100Continue = true; ServicePointManager.ServerCertificateValidationCallback = new RemoteCertificateValidationCallback( delegate { return true; } ); ServicePointManager.SecurityProtocol = SecurityProtocolType.Tls12; HttpWebRequest request = (HttpWebRequest)WebRequest.Create(url); request.Method = "POST"; System.Text.UTF8Encoding encoding = new System.Text.UTF8Encoding(); Byte[] byteArray = encoding.GetBytes(jsonContent); request.ContentLength = byteArray.Length; request.ContentType = @"application/json"; request.Credentials = new NetworkCredential("siva", "siva@123"); request.UserAgent = "Code Sample Web Client"; using (Stream dataStream = request.GetRequestStream()) { dataStream.Write(byteArray, 0, byteArray.Length); } try { using (HttpWebResponse response = (HttpWebResponse)request.GetResponse()) { Stream dataStream = response.GetResponseStream(); StreamReader reader = new StreamReader(dataStream); string strResponse = reader.ReadToEnd(); //log.Debug("[POST] Response = " + strResponse); returnValue = true; ResponseBody = strResponse; } } catch (WebException ex) { //log.Error(Constants.GetEventID(50) + " - [POST] WebException = ", ex); returnValue = false; ResponseBody = ex.Message; } catch (Exception e) { //log.Error(Constants.GetEventID(51) + " - [POST] Exception = ", e); returnValue = false; ResponseBody = e.Message; } return returnValue; } public static bool GET(string uri, string username, string password, out string ResponseBody) { bool returnValue = false; ResponseBody = string.Empty; //log.Debug("[GET] URL = " + uri + "; username = " + username + "; password = " + password); try { ServicePointManager.Expect100Continue = true; ServicePointManager.ServerCertificateValidationCallback = new RemoteCertificateValidationCallback(delegate { return true; }); ServicePointManager.SecurityProtocol = SecurityProtocolType.Tls12; HttpWebRequest request = (HttpWebRequest)WebRequest.Create(uri); request.Method = "GET"; request.ContentType = @"application/json"; request.UserAgent = "Code Sample Web Client"; request.Credentials = new System.Net.NetworkCredential(username, password); //request.AutomaticDecompression = DecompressionMethods.GZip \| DecompressionMethods.Deflate; using (HttpWebResponse response = (HttpWebResponse)request.GetResponse()) using (Stream stream = response.GetResponseStream()) using (StreamReader reader = new StreamReader(stream)) { ResponseBody = reader.ReadToEnd(); } returnValue = true; } catch (WebException ex) { //log.Error(Constants.GetEventID(52) + " - [GET] WebException = ", ex); returnValue = false; ResponseBody = ex.Message; } catch (Exception e) { //log.Error(Constants.GetEventID(53) + " - [GET] Exception = ", e); returnValue = false; ResponseBody = e.Message; } return returnValue; } }

[+] AE Services: JTAPI (Archive - Oct 2013 and earlier) » JTAPI Error while doing CTI make call in Dialog Designer 5.0.0.16, 28/06/2011 10:39:38 » Go to message
Team, Routed from : https://devconnect.avaya.com/public/forum/d_forum_3.jsp?t=9479&f=6 We are having an issue with the CTI Connector Dial. We are not getting response for Dial within 15 seconds and hence the application is proceeding with BadFetch flow. Details: **** DD : 5.0.0.1603 Voice Portal : 5.0 & 5.1 Note: JTAPI logs for 5.1 attached here. Since Voice portal 5.0 JTAPI logs are huge, please let me know the email ID where I can send the log for avp 5.0 Application Flow: ********* 1. Call Agent(using CCXML) 2. Play him the customer details(Using DD app) 3. Based on his confirmation, call customer customer and join them.(using CTI Held, Call and Join). Issue: * We are having the issue while dialing the customer. And hence Bad Fetch error is thrown. Please find below the extended JTAPI Trace logs for Voice ************************************** Portal 5.1: **** 06/28/11 11:19:51.047 {Thread-1} = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = 06/28/11 11:19:51.047 {Thread-1} Switched JTAPI trace output to alternate Trace file tsapi_trace.txt 06/28/11 11:19:51.047 {Thread-1} = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = 06/28/11 11:19:51.052 {Thread-1} JTAPI Package Version: 4.2.1 Build 338 06/28/11 11:19:51.055 {Thread-1} browser: GENERIC 06/28/11 11:19:55.829 {Thread-1} AvayaJtapiThread - thread created: name=GetEventThread#1, hash= @1797462 06/28/11 11:19:55.901 {Thread-1} Sent InvokeID 1 for TSProvider[#1]@52cdcc 06/28/11 11:19:55.901 {Thread-1} ACSNameSrvRequest ::= 06/28/11 11:19:55.901 {Thread-1} { 06/28/11 11:19:55.902 {Thread-1} streamType 1 < ST_CSTA > 06/28/11 11:19:55.902 {Thread-1} } 06/28/11 11:19:55.914 <GetEventThread#1> Received invokeID 1 for TSProvider[#1]@52cdcc 06/28/11 11:19:55.915 <GetEventThread#1> ACSNameSrvReply ::= 06/28/11 11:19:55.915 <GetEventThread#1> { 06/28/11 11:19:55.915 <GetEventThread#1> more FALSE 06/28/11 11:19:55.915 <GetEventThread#1> list 06/28/11 11:19:55.915 <GetEventThread#1> { 06/28/11 11:19:55.915 <GetEventThread#1> { 06/28/11 11:19:55.915 <GetEventThread#1> serverName "AVAYA#S8720#CSTA#AES" 06/28/11 11:19:55.915 <GetEventThread#1> serverAddr 2 0 4 1a ac 10 1a 15 0 0 0 0 0 0 0 0 06/28/11 11:19:55.915 <GetEventThread#1> } 06/28/11 11:19:55.915 <GetEventThread#1> { 06/28/11 11:19:55.915 <GetEventThread#1> serverName "AVAYA#S8720#CSTA-S#AES" 06/28/11 11:19:55.915 <GetEventThread#1> serverAddr 2 0 4 2a ac 10 1a 15 0 0 0 0 0 0 0 0 06/28/11 11:19:55.915 <GetEventThread#1> } 06/28/11 11:19:55.915 <GetEventThread#1> } 06/28/11 11:19:55.915 <GetEventThread#1> } 06/28/11 11:19:55.916 <GetEventThread#1> Handling INVOKE ID 1 for TSProvider[#1]@52cdcc 06/28/11 11:19:55.917 <GetEventThread#1> DONE handling INVOKE ID 1 for TSProvider[#1]@52cdcc 06/28/11 11:19:55.918 {Thread-1} Sent InvokeID 2 for TSProvider[#1]@52cdcc 06/28/11 11:19:55.918 {Thread-1} ACSAbortStream ::= 06/28/11 11:19:55.918 {Thread-1} { 06/28/11 11:19:55.918 {Thread-1} NULL 06/28/11 11:19:55.918 {Thread-1} } 06/28/11 11:19:55.919 {Thread-1} browser: GENERIC 06/28/11 11:19:55.919 <GetEventThread#1> Call Control: no handler for session 06/28/11 11:19:55.919 <GetEventThread#1> Exception received: java.net.SocketException: socket closed 06/28/11 11:19:55.920 <GetEventThread#1> java.net.SocketException: socket closed at java.net.SocketInputStream.socketRead0(Native Method) 06/28/11 11:19:55.920 <GetEventThread#1> at java.net.SocketInputStream.read(Unknown Source) 06/28/11 11:19:55.920 <GetEventThread#1> at com.avaya.java.tsapiInterface.streams.c.a(SourceFile:49) 06/28/11 11:19:55.920 <GetEventThread#1> at com.avaya.java.tsapiInterface.streams.c.a(SourceFile:60) 06/28/11 11:19:55.920 <GetEventThread#1> at com.avaya.java.tsapiInterface.oio.j.run(SourceFile:219) 06/28/11 11:20:00.422 {Thread-1} AvayaJtapiThread - thread created: name=GetEventThread#2, hash= @11620092 06/28/11 11:20:00.423 {Thread-1} AvayaJtapiThread - thread created: name=DistributeCSTAEvent#3, hash= @14693632 06/28/11 11:20:00.424 {Thread-1} Sent InvokeID 1 for TSProvider[#1]@52cdcc 06/28/11 11:20:00.424 {Thread-1} ACSKeyRequest ::= 06/28/11 11:20:00.424 {Thread-1} { 06/28/11 11:20:00.424 {Thread-1} loginID "servion" 06/28/11 11:20:00.424 {Thread-1} } 06/28/11 11:20:00.424 {Thread-1} TsapiPrivate ::= 06/28/11 11:20:00.424 {Thread-1} { 06/28/11 11:20:00.424 {Thread-1} vendor "NT_TCP" 06/28/11 11:20:00.425 {Thread-1} data 80 1 1 1 3 1 1 06/28/11 11:20:00.425 {Thread-1} tsType 0 06/28/11 11:20:00.425 {Thread-1} } 06/28/11 11:20:00.453 <GetEventThread#2> Received invokeID 1 for TSProvider[#1]@52cdcc 06/28/11 11:20:00.453 <GetEventThread#2> ACSAuthReplyTwo ::= 06/28/11 11:20:00.453 <GetEventThread#2> { 06/28/11 11:20:00.453 <GetEventThread#2> objectID 0 06/28/11 11:20:00.453 <GetEventThread#2> key 77 6a 41 21 d5 8f fd 6b 06/28/11 11:20:00.453 <GetEventThread#2> authInfo 06/28/11 11:20:00.453 <GetEventThread#2> { 06/28/11 11:20:00.453 <GetEventThread#2> authType 2 < NEED_LOGIN_ID_AND_PASSWD > 06/28/11 11:20:00.453 <GetEventThread#2> authLoginID "servion" 06/28/11 11:20:00.453 <GetEventThread#2> } 06/28/11 11:20:00.453 <GetEventThread#2> encodeType 3 < WIN_NT_LOCAL > 06/28/11 11:20:00.453 <GetEventThread#2> pipe <null> 06/28/11 11:20:00.453 <GetEventThread#2> } 06/28/11 11:20:00.454 <GetEventThread#2> Handling INVOKE ID 1 for TSProvider[#1]@52cdcc 06/28/11 11:20:00.454 <GetEventThread#2> DONE handling INVOKE ID 1 for TSProvider[#1]@52cdcc 06/28/11 11:20:00.456 {Thread-1} Sent InvokeID 2 for TSProvider[#1]@52cdcc 06/28/11 11:20:00.456 {Thread-1} ACSOpenStream ::= 06/28/11 11:20:00.456 {Thread-1} { 06/28/11 11:20:00.456 {Thread-1} streamType 1 < ST_CSTA > 06/28/11 11:20:00.456 {Thread-1} serverID "AVAYA#S8720#CSTA#AES" 06/28/11 11:20:00.456 {Thread-1} loginID "servion" 06/28/11 11:20:00.457 {Thread-1} cryptPass bb 3 9e b7 ed f3 35 73 3c 31 72 f4 2e 77 19 67 25 1d 53 f4 2e 77 19 67 25 1d 53 f4 2e 77 19 67 25 1d 53 f4 2e 77 19 67 06/28/11 11:20:00.457 {Thread-1} applicationName "Jtapi Client" 06/28/11 11:20:00.458 {Thread-1} level 1 < ACS_LEVEL1 > 06/28/11 11:20:00.459 {Thread-1} apiVer "TS1:2" 06/28/11 11:20:00.459 {Thread-1} libVer "AES4.2.1 Build 338" 06/28/11 11:20:00.459 {Thread-1} tsrvVer "" 06/28/11 11:20:00.459 {Thread-1} } 06/28/11 11:20:00.459 {Thread-1} TsapiPrivate ::= 06/28/11 11:20:00.459 {Thread-1} { 06/28/11 11:20:00.459 {Thread-1} vendor "VERSION" 06/28/11 11:20:00.459 {Thread-1} data 0 45 43 53 23 34 2d 38 23 41 54 26 54 20 44 65 66 69 6e 69 74 79 20 47 33 23 34 2d 38 0 06/28/11 11:20:00.459 {Thread-1} tsType 0 06/28/11 11:20:00.462 {Thread-1} } 06/28/11 11:20:00.478 <GetEventThread#2> ACSClientHeartbeatEvent ::= 06/28/11 11:20:00.478 <GetEventThread#2> { 06/28/11 11:20:00.478 <GetEventThread#2> } 06/28/11 11:20:00.478 <GetEventThread#2> Putting event CSTAEvent[n]@12b24bc. EVENT Q SIZE = 1 MAX Q SIZE = 1 for TSProvider[#1]@52cdcc 06/28/11 11:20:00.478 <GetEventThread#2> Received invokeID 2 for TSProvider[#1]@52cdcc 06/28/11 11:20:00.478 <GetEventThread#2> ACSOpenStreamConfEvent ::= 06/28/11 11:20:00.478 <GetEventThread#2> { 06/28/11 11:20:00.478 <GetEventThread#2> apiVer "ST2" 06/28/11 11:20:00.478 <GetEventThread#2> libVer "AES4.2.1 Build 338" 06/28/11 11:20:00.478 <GetEventThread#2> tsrvVer "4.2.1 Build 338" 06/28/11 11:20:00.478 <GetEventThread#2> drvrVer "4.2.1 Build 338" 06/28/11 11:20:00.478 <GetEventThread#2> } 06/28/11 11:20:00.478 <GetEventThread#2> TsapiPrivate ::= 06/28/11 11:20:00.478 <GetEventThread#2> { 06/28/11 11:20:00.478 <GetEventThread#2> vendor "ECS" 06/28/11 11:20:00.478 <GetEventThread#2> data 0 38 0 06/28/11 11:20:00.478 <GetEventThread#2> tsType 2 06/28/11 11:20:00.478 <GetEventThread#2> } 06/28/11 11:20:00.478 <GetEventThread#2> Handling INVOKE ID 2 for TSProvider[#1]@52cdcc 06/28/11 11:20:00.478 <GetEventThread#2> DONE handling INVOKE ID 2 for TSProvider[#1]@52cdcc 06/28/11 11:20:00.514 {Thread-1} AvayaJtapiThread - thread created: name=AuditThread#4, hash= @12688046 06/28/11 11:20:00.516 {Thread-1} Sent InvokeID 3 for TSProvider[#1]@52cdcc 06/28/11 11:20:00.516 {Thread-1} CSTAGetAPICaps ::= 06/28/11 11:20:00.516 {Thread-1} { 06/28/11 11:20:00.516 {Thread-1} NULL 06/28/11 11:20:00.516 {Thread-1} } 06/28/11 11:20:00.516 <DistributeCSTAEvent#3> Getting event CSTAEvent[n]@12b24bc for TSProvider[#1]@52cdcc 06/28/11 11:20:00.517 <DistributeCSTAEvent#3> Handling ACS_CLIENT_HEARTBEAT event for TSProvider[#1]@52cdcc 06/28/11 11:20:00.517 <DistributeCSTAEvent#3> Enabling the TSAPI heartbeat with a heartbeat interval of 20 seconds. 06/28/11 11:20:00.519 <GetEventThread#2> Received invokeID 3 for TSProvider[#1]@52cdcc 06/28/11 11:20:00.519 <GetEventThread#2> CSTAGetAPICapsConfEvent ::= 06/28/11 11:20:00.519 <GetEventThread#2> { 06/28/11 11:20:00.519 <GetEventThread#2> alternateCall 1 06/28/11 11:20:00.519 <GetEventThread#2> answerCall 1 06/28/11 11:20:00.519 <GetEventThread#2> callCompletion 0 06/28/11 11:20:00.519 <GetEventThread#2> clearCall 1 06/28/11 11:20:00.519 <GetEventThread#2> clearConnection 1 06/28/11 11:20:00.519 <GetEventThread#2> conferenceCall 1 06/28/11 11:20:00.519 <GetEventThread#2> consultationCall 1 06/28/11 11:20:00.519 <GetEventThread#2> deflectCall 1 06/28/11 11:20:00.521 <GetEventThread#2> pickupCall 1 06/28/11 11:20:00.521 <GetEventThread#2> groupPickupCall 0 06/28/11 11:20:00.521 <GetEventThread#2> holdCall 1 06/28/11 11:20:00.521 <GetEventThread#2> makeCall 1 06/28/11 11:20:00.521 <GetEventThread#2> makePredictiveCall 1 06/28/11 11:20:00.521 <GetEventThread#2> queryMwi 1 06/28/11 11:20:00.521 <GetEventThread#2> queryDnd 1 06/28/11 11:20:00.521 <GetEventThread#2> queryFwd 1 06/28/11 11:20:00.521 <GetEventThread#2> queryAgentState 1 06/28/11 11:20:00.521 <GetEventThread#2> queryLastNumber 0 06/28/11 11:20:00.521 <GetEventThread#2> queryDeviceInfo 1 06/28/11 11:20:00.521 <GetEventThread#2> reconnectCall 1 06/28/11 11:20:00.521 <GetEventThread#2> retrieveCall 1 06/28/11 11:20:00.521 <GetEventThread#2> setMwi 1 06/28/11 11:20:00.521 <GetEventThread#2> setDnd 1 06/28/11 11:20:00.521 <GetEventThread#2> setFwd 1 06/28/11 11:20:00.521 <GetEventThread#2> setAgentState 1 06/28/11 11:20:00.521 <GetEventThread#2> transferCall 1 06/28/11 11:20:00.521 <GetEventThread#2> eventReport 1 06/28/11 11:20:00.521 <GetEventThread#2> callClearedEvent 1 06/28/11 11:20:00.521 <GetEventThread#2> conferencedEvent 1 06/28/11 11:20:00.521 <GetEventThread#2> connectionClearedEvent 1 06/28/11 11:20:00.521 <GetEventThread#2> deliveredEvent 1 06/28/11 11:20:00.521 <GetEventThread#2> divertedEvent 1 06/28/11 11:20:00.521 <GetEventThread#2> establishedEvent 1 06/28/11 11:20:00.521 <GetEventThread#2> failedEvent 1 06/28/11 11:20:00.522 <GetEventThread#2> heldEvent 1 06/28/11 11:20:00.522 <GetEventThread#2> networkReachedEvent 1 06/28/11 11:20:00.522 <GetEventThread#2> originatedEvent 1 06/28/11 11:20:00.522 <GetEventThread#2> queuedEvent 1 06/28/11 11:20:00.522 <GetEventThread#2> retrievedEvent 1 06/28/11 11:20:00.522 <GetEventThread#2> serviceInitiatedEvent 1 06/28/11 11:20:00.522 <GetEventThread#2> transferredEvent 1 06/28/11 11:20:00.522 <GetEventThread#2> callInformationEvent 0 06/28/11 11:20:00.522 <GetEventThread#2> doNotDisturbEvent 0 06/28/11 11:20:00.522 <GetEventThread#2> forwardingEvent 0 06/28/11 11:20:00.522 <GetEventThread#2> messageWaitingEvent 0 06/28/11 11:20:00.522 <GetEventThread#2> loggedOnEvent 1 06/28/11 11:20:00.522 <GetEventThread#2> loggedOffEvent 1 06/28/11 11:20:00.522 <GetEventThread#2> notReadyEvent 0 06/28/11 11:20:00.522 <GetEventThread#2> readyEvent 0 06/28/11 11:20:00.522 <GetEventThread#2> workNotReadyEvent 0 06/28/11 11:20:00.522 <GetEventThread#2> workReadyEvent 0 06/28/11 11:20:00.522 <GetEventThread#2> backInServiceEvent 0 06/28/11 11:20:00.522 <GetEventThread#2> outOfServiceEvent 0 06/28/11 11:20:00.522 <GetEventThread#2> privateEvent 1 06/28/11 11:20:00.522 <GetEventThread#2> routeRequestEvent 1 06/28/11 11:20:00.522 <GetEventThread#2> reRoute 0 06/28/11 11:20:00.523 <GetEventThread#2> routeSelect 1 06/28/11 11:20:00.523 <GetEventThread#2> routeUsedEvent 1 06/28/11 11:20:00.523 <GetEventThread#2> routeEndEvent 1 06/28/11 11:20:00.523 <GetEventThread#2> monitorDevice 1 06/28/11 11:20:00.523 <GetEventThread#2> monitorCall 1 06/28/11 11:20:00.523 <GetEventThread#2> monitorCallsViaDevice 1 06/28/11 11:20:00.523 <GetEventThread#2> changeMonitorFilter 1 06/28/11 11:20:00.523 <GetEventThread#2> monitorStop 1 06/28/11 11:20:00.523 <GetEventThread#2> monitorEnded 1 06/28/11 11:20:00.523 <GetEventThread#2> snapshotDeviceReq 1 06/28/11 11:20:00.523 <GetEventThread#2> snapshotCallReq 1 06/28/11 11:20:00.523 <GetEventThread#2> escapeService 1 06/28/11 11:20:00.523 <GetEventThread#2> privateStatusEvent 1 06/28/11 11:20:00.523 <GetEventThread#2> escapeServiceEvent 0 06/28/11 11:20:00.523 <GetEventThread#2> escapeServiceConf 1 06/28/11 11:20:00.523 <GetEventThread#2> sendPrivateEvent 0 06/28/11 11:20:00.523 <GetEventThread#2> sysStatReq 1 06/28/11 11:20:00.523 <GetEventThread#2> sysStatStart 1 06/28/11 11:20:00.523 <GetEventThread#2> sysStatStop 1 06/28/11 11:20:00.523 <GetEventThread#2> changeSysStatFilter 1 06/28/11 11:20:00.524 <GetEventThread#2> sysStatReqEvent 0 06/28/11 11:20:00.524 <GetEventThread#2> sysStatReqConf 0 06/28/11 11:20:00.524 <GetEventThread#2> sysStatEvent 1 06/28/11 11:20:00.524 <GetEventThread#2> } 06/28/11 11:20:00.524 <GetEventThread#2> TsapiPrivate ::= 06/28/11 11:20:00.524 <GetEventThread#2> { 06/28/11 11:20:00.524 <GetEventThread#2> vendor "ECS" 06/28/11 11:20:00.524 <GetEventThread#2> data 2 0 7f 0 30 5c 16 5 47 33 56 31 35 1 1 ff 1 1 ff 1 1 ff 1 1 0 1 1 0 1 1 0 1 1 0 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 2 1 1 16 2 31 35 16 10 52 30 31 35 78 2e 30 31 2e 31 2e 34 31 35 2e 31 16 4 73 72 61 79 16 7 64 6c 33 38 35 67 31 06/28/11 11:20:00.524 <GetEventThread#2> tsType 125 06/28/11 11:20:00.524 <GetEventThread#2> } 06/28/11 11:20:00.524 <GetEventThread#2> Handling INVOKE ID 3 for TSProvider[#1]@52cdcc 06/28/11 11:20:00.524 <GetEventThread#2> DONE handling INVOKE ID 3 for TSProvider[#1]@52cdcc 06/28/11 11:20:00.526 {Thread-1} LucentV7GetAPICapsConfEvent ::= 06/28/11 11:20:00.526 {Thread-1} { 06/28/11 11:20:00.526 {Thread-1} switchVersion "G3V15" 06/28/11 11:20:00.526 {Thread-1} sendDTMFTone TRUE 06/28/11 11:20:00.526 {Thread-1} enteredDigitsEvent TRUE 06/28/11 11:20:00.526 {Thread-1} queryDeviceName TRUE 06/28/11 11:20:00.527 {Thread-1} queryAgentMeas FALSE 06/28/11 11:20:00.527 {Thread-1} querySplitSkillMeas FALSE 06/28/11 11:20:00.527 {Thread-1} queryTrunkGroupMeas FALSE 06/28/11 11:20:00.527 {Thread-1} queryVdnMeas FALSE 06/28/11 11:20:00.527 {Thread-1} singleStepConference TRUE 06/28/11 11:20:00.527 {Thread-1} selectiveListeningHold TRUE 06/28/11 11:20:00.527 {Thread-1} selectiveListeningRetrieve TRUE 06/28/11 11:20:00.527 {Thread-1} setBillingRate TRUE 06/28/11 11:20:00.527 {Thread-1} queryUCID TRUE 06/28/11 11:20:00.527 {Thread-1} chargeAdviceEvent TRUE 06/28/11 11:20:00.527 {Thread-1} singleStepTransfer TRUE 06/28/11 11:20:00.527 {Thread-1} monitorCallsViaDevice TRUE 06/28/11 11:20:00.527 {Thread-1} max_device_history_count 1 06/28/11 11:20:00.527 {Thread-1} administered_switch_software_version "15" 06/28/11 11:20:00.527 {Thread-1} switch_software_version "R015x.01.1.415.1" 06/28/11 11:20:00.527 {Thread-1} offer_type "sray" 06/28/11 11:20:00.527 {Thread-1} server_type "dl385g1" 06/28/11 11:20:00.527 {Thread-1} } 06/28/11 11:20:00.528 {Thread-1} Sent InvokeID 4 for TSProvider[#1]@52cdcc 06/28/11 11:20:00.528 {Thread-1} CSTAQueryCallMonitor ::= 06/28/11 11:20:00.528 {Thread-1} { 06/28/11 11:20:00.528 {Thread-1} NULL 06/28/11 11:20:00.528 {Thread-1} } 06/28/11 11:20:00.528 <DistributeCSTAEvent#3> DONE handling ACS_CLIENT_HEARTBEAT event for TSProvider[#1]@52cdcc 06/28/11 11:20:00.530 <GetEventThread#2> Received invokeID 4 for TSProvider[#1]@52cdcc 06/28/11 11:20:00.530 <GetEventThread#2> CSTAQueryCallMonitorConfEvent ::= 06/28/11 11:20:00.530 <GetEventThread#2> { 06/28/11 11:20:00.530 <GetEventThread#2> callMonitor TRUE 06/28/11 11:20:00.530 <GetEventThread#2> } 06/28/11 11:20:00.530 <GetEventThread#2> Handling INVOKE ID 4 for TSProvider[#1]@52cdcc 06/28/11 11:20:00.530 <GetEventThread#2> DONE handling INVOKE ID 4 for TSProvider[#1]@52cdcc 06/28/11 11:20:00.532 {Thread-1} AvayaJtapiThread - thread created: name=ProviderInitialization#5, hash= @15742686 06/28/11 11:20:00.533 {Thread-1} ThreadPool: keep: about to keepThreads - has 0 threads 06/28/11 11:20:00.533 {Thread-1} ThreadPool: keepThreads: plugged the drain 06/28/11 11:20:00.540 {Thread-1} Sent InvokeID 5 for TSProvider[#1]@52cdcc 06/28/11 11:20:00.540 {Thread-1} ACSRequestPrivileges ::= 06/28/11 11:20:00.540 {Thread-1} { 06/28/11 11:20:00.540 {Thread-1} } 06/28/11 11:20:00.543 <GetEventThread#2> Received invokeID 5 for TSProvider[#1]@52cdcc 06/28/11 11:20:00.543 <GetEventThread#2> ACSUniversalFailureConfEvent ::= 06/28/11 11:20:00.543 <GetEventThread#2> { 06/28/11 11:20:00.543 <GetEventThread#2> error 120 < TSERVER_UNAUTHORIZED_CONNECTION > 06/28/11 11:20:00.543 <GetEventThread#2> } 06/28/11 11:20:00.562 <ProviderInitialization#5> Sent InvokeID 6 for TSProvider[#1]@52cdcc 06/28/11 11:20:00.562 <ProviderInitialization#5> CSTAGetDeviceList ::= 06/28/11 11:20:00.562 <ProviderInitialization#5> { 06/28/11 11:20:00.562 <ProviderInitialization#5> index -1 06/28/11 11:20:00.563 <ProviderInitialization#5> level 1 < CSTA_HOME_WORK_TOP > 06/28/11 11:20:00.563 <ProviderInitialization#5> } 06/28/11 11:20:00.563 <GetEventThread#2> Putting event CSTAEvent[A]@1decc8c. EVENT Q SIZE = 1 MAX Q SIZE = 1 for TSProvider[#1]@52cdcc 06/28/11 11:20:00.563 <DistributeCSTAEvent#3> Getting event CSTAEvent[A]@1decc8c for TSProvider[#1]@52cdcc 06/28/11 11:20:00.563 <DistributeCSTAEvent#3> Handling INVOKE ID 5 for TSProvider[#1]@52cdcc 06/28/11 11:20:00.563 <DistributeCSTAEvent#3> DONE handling INVOKE ID 5 for TSProvider[#1]@52cdcc 06/28/11 11:20:00.571 {Thread-1} TSProvider.shutdown - attempting shutdown 06/28/11 11:20:00.571 {Thread-1} TSProvider.shutdown - Starting 06/28/11 11:20:00.573 {Thread-1} tsapi.shutdown() called (inService = true) for TSProvider[#1]@52cdcc 06/28/11 11:20:00.573 {Thread-1} Sent InvokeID 7 for TSProvider[#1]@52cdcc 06/28/11 11:20:00.573 {Thread-1} ACSAbortStream ::= 06/28/11 11:20:00.573 {Thread-1} { 06/28/11 11:20:00.573 {Thread-1} NULL 06/28/11 11:20:00.573 {Thread-1} } 06/28/11 11:20:00.573 {Thread-1} Handling INVOKE ID 6 for TSProvider[#1]@52cdcc 06/28/11 11:20:00.573 {Thread-1} DONE handling INVOKE ID 6 for TSProvider[#1]@52cdcc 06/28/11 11:20:00.583 {Thread-1} ThreadPool: about to drain, has 0 threads 06/28/11 11:20:00.583 {Thread-1} ThreadPool: draining done 06/28/11 11:20:00.583 {Thread-1} TSProvider.shutdown - Done 06/28/11 11:20:00.583 {Thread-1} TSProvider.shutdown - attempting shutdown 06/28/11 11:20:00.583 {Thread-1} TSProvider.shutdown - Starting 06/28/11 11:20:00.583 {Thread-1} tsapi.shutdown() called (inService = false) for TSProvider[#1]@52cdcc 06/28/11 11:20:00.585 {Thread-1} TSProvider.shutdown - Done 06/28/11 11:20:00.585 {Thread-1} TSProvider: version '4.2.1 Build 338 [production build]', for TSProvider[#2]@3e0d14 06/28/11 11:20:00.585 {Thread-1} TSProvider: calling acsOpenStream serverID=AVAYA#S8720#CSTA#AES loginID=servion passwd=***** for TSProvider[#2]@3e0d14 06/28/11 11:20:00.585 {Thread-1} browser: GENERIC 06/28/11 11:20:00.586 {Thread-1} AvayaJtapiThread - thread created: name=GetEventThread#6, hash= @30191004 06/28/11 11:20:00.587 {Thread-1} Sent InvokeID 1 for TSProvider[#2]@3e0d14 06/28/11 11:20:00.587 {Thread-1} ACSNameSrvRequest ::= 06/28/11 11:20:00.587 {Thread-1} { 06/28/11 11:20:00.587 {Thread-1} streamType 1 < ST_CSTA > 06/28/11 11:20:00.587 {Thread-1} } 06/28/11 11:20:00.609 <GetEventThread#6> Received invokeID 1 for TSProvider[#2]@3e0d14 06/28/11 11:20:00.611 <GetEventThread#6> ACSNameSrvReply ::= 06/28/11 11:20:00.611 <GetEventThread#6> { 06/28/11 11:20:00.611 <GetEventThread#6> more FALSE 06/28/11 11:20:00.611 <GetEventThread#6> list 06/28/11 11:20:00.612 <GetEventThread#6> { 06/28/11 11:20:00.612 <GetEventThread#6> { 06/28/11 11:20:00.612 <GetEventThread#6> serverName "AVAYA#S8720#CSTA#AES" 06/28/11 11:20:00.613 <GetEventThread#6> serverAddr 2 0 4 1a ac 10 1a 15 0 0 0 0 0 0 0 0 06/28/11 11:20:00.613 <GetEventThread#6> } 06/28/11 11:20:00.613 <GetEventThread#6> { 06/28/11 11:20:00.613 <GetEventThread#6> serverName "AVAYA#S8720#CSTA-S#AES" 06/28/11 11:20:00.614 <GetEventThread#6> serverAddr 2 0 4 2a ac 10 1a 15 0 0 0 0 0 0 0 0 06/28/11 11:20:00.614 <GetEventThread#6> } 06/28/11 11:20:00.614 <GetEventThread#6> } 06/28/11 11:20:00.614 <GetEventThread#6> } 06/28/11 11:20:00.616 <GetEventThread#6> Handling INVOKE ID 1 for TSProvider[#2]@3e0d14 06/28/11 11:20:00.616 <GetEventThread#6> DONE handling INVOKE ID 1 for TSProvider[#2]@3e0d14 06/28/11 11:20:00.621 {Thread-1} Sent InvokeID 2 for TSProvider[#2]@3e0d14 06/28/11 11:20:00.621 {Thread-1} ACSAbortStream ::= 06/28/11 11:20:00.621 {Thread-1} { 06/28/11 11:20:00.621 {Thread-1} NULL 06/28/11 11:20:00.622 {Thread-1} } 06/28/11 11:20:00.627 {Thread-1} browser: GENERIC 06/28/11 11:20:00.633 <GetEventThread#6> Call Control: no handler for session 06/28/11 11:20:00.637 <GetEventThread#6> Exception received: java.net.SocketException: socket closed 06/28/11 11:20:00.637 <GetEventThread#6> java.net.SocketException: socket closed at java.net.SocketInputStream.socketRead0(Native Method) 06/28/11 11:20:00.638 <GetEventThread#6> at java.net.SocketInputStream.read(Unknown Source) 06/28/11 11:20:00.638 <GetEventThread#6> at com.avaya.java.tsapiInterface.streams.c.a(SourceFile:49) 06/28/11 11:20:00.638 <GetEventThread#6> at com.avaya.java.tsapiInterface.streams.c.a(SourceFile:60) 06/28/11 11:20:00.638 <GetEventThread#6> at com.avaya.java.tsapiInterface.oio.j.run(SourceFile:219) 06/28/11 11:20:05.148 {Thread-1} AvayaJtapiThread - thread created: name=GetEventThread#7, hash= @2729041 06/28/11 11:20:05.148 {Thread-1} AvayaJtapiThread - thread created: name=DistributeCSTAEvent#8, hash= @28299220 06/28/11 11:20:05.148 {Thread-1} Sent InvokeID 1 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.148 {Thread-1} ACSKeyRequest ::= 06/28/11 11:20:05.148 {Thread-1} { 06/28/11 11:20:05.148 {Thread-1} loginID "servion" 06/28/11 11:20:05.148 {Thread-1} } 06/28/11 11:20:05.148 {Thread-1} TsapiPrivate ::= 06/28/11 11:20:05.148 {Thread-1} { 06/28/11 11:20:05.148 {Thread-1} vendor "NT_TCP" 06/28/11 11:20:05.148 {Thread-1} data 80 1 1 1 3 1 1 06/28/11 11:20:05.149 {Thread-1} tsType 0 06/28/11 11:20:05.149 {Thread-1} } 06/28/11 11:20:05.191 <GetEventThread#7> Received invokeID 1 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.191 <GetEventThread#7> ACSAuthReplyTwo ::= 06/28/11 11:20:05.191 <GetEventThread#7> { 06/28/11 11:20:05.191 <GetEventThread#7> objectID 0 06/28/11 11:20:05.191 <GetEventThread#7> key 4d d6 9a f9 34 3f 68 7e 06/28/11 11:20:05.191 <GetEventThread#7> authInfo 06/28/11 11:20:05.191 <GetEventThread#7> { 06/28/11 11:20:05.191 <GetEventThread#7> authType 2 < NEED_LOGIN_ID_AND_PASSWD > 06/28/11 11:20:05.191 <GetEventThread#7> authLoginID "servion" 06/28/11 11:20:05.191 <GetEventThread#7> } 06/28/11 11:20:05.191 <GetEventThread#7> encodeType 3 < WIN_NT_LOCAL > 06/28/11 11:20:05.192 <GetEventThread#7> pipe <null> 06/28/11 11:20:05.192 <GetEventThread#7> } 06/28/11 11:20:05.192 <GetEventThread#7> Handling INVOKE ID 1 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.192 <GetEventThread#7> DONE handling INVOKE ID 1 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.193 {Thread-1} Sent InvokeID 2 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.193 {Thread-1} ACSOpenStream ::= 06/28/11 11:20:05.193 {Thread-1} { 06/28/11 11:20:05.193 {Thread-1} streamType 1 < ST_CSTA > 06/28/11 11:20:05.193 {Thread-1} serverID "AVAYA#S8720#CSTA#AES" 06/28/11 11:20:05.193 {Thread-1} loginID "servion" 06/28/11 11:20:05.193 {Thread-1} cryptPass 52 1b a0 8 42 8 8f 8f 20 d4 2f a7 a5 e9 c4 7 75 69 d7 a7 a5 e9 c4 7 75 69 d7 a7 a5 e9 c4 7 75 69 d7 a7 a5 e9 c4 7 06/28/11 11:20:05.193 {Thread-1} applicationName "Jtapi Client" 06/28/11 11:20:05.193 {Thread-1} level 1 < ACS_LEVEL1 > 06/28/11 11:20:05.193 {Thread-1} apiVer "TS1:2" 06/28/11 11:20:05.193 {Thread-1} libVer "AES4.2.1 Build 338" 06/28/11 11:20:05.193 {Thread-1} tsrvVer "" 06/28/11 11:20:05.194 {Thread-1} } 06/28/11 11:20:05.194 {Thread-1} TsapiPrivate ::= 06/28/11 11:20:05.194 {Thread-1} { 06/28/11 11:20:05.194 {Thread-1} vendor "VERSION" 06/28/11 11:20:05.194 {Thread-1} data 0 45 43 53 23 34 2d 38 23 41 54 26 54 20 44 65 66 69 6e 69 74 79 20 47 33 23 34 2d 38 0 06/28/11 11:20:05.194 {Thread-1} tsType 0 06/28/11 11:20:05.200 {Thread-1} } 06/28/11 11:20:05.215 <GetEventThread#7> ACSClientHeartbeatEvent ::= 06/28/11 11:20:05.215 <GetEventThread#7> { 06/28/11 11:20:05.215 <GetEventThread#7> } 06/28/11 11:20:05.215 <GetEventThread#7> Putting event CSTAEvent[n]@1d85ab9. EVENT Q SIZE = 1 MAX Q SIZE = 1 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.215 <GetEventThread#7> Received invokeID 2 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.215 <GetEventThread#7> ACSOpenStreamConfEvent ::= 06/28/11 11:20:05.215 <GetEventThread#7> { 06/28/11 11:20:05.215 <GetEventThread#7> apiVer "ST2" 06/28/11 11:20:05.215 <GetEventThread#7> libVer "AES4.2.1 Build 338" 06/28/11 11:20:05.215 <GetEventThread#7> tsrvVer "4.2.1 Build 338" 06/28/11 11:20:05.215 <GetEventThread#7> drvrVer "4.2.1 Build 338" 06/28/11 11:20:05.215 <GetEventThread#7> } 06/28/11 11:20:05.215 <GetEventThread#7> TsapiPrivate ::= 06/28/11 11:20:05.215 <GetEventThread#7> { 06/28/11 11:20:05.215 <GetEventThread#7> vendor "ECS" 06/28/11 11:20:05.215 <GetEventThread#7> data 0 38 0 06/28/11 11:20:05.215 <GetEventThread#7> tsType 2 06/28/11 11:20:05.215 <GetEventThread#7> } 06/28/11 11:20:05.215 <GetEventThread#7> Handling INVOKE ID 2 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.215 <GetEventThread#7> DONE handling INVOKE ID 2 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.216 {Thread-1} AvayaJtapiThread - thread created: name=AuditThread#9, hash= @19680655 06/28/11 11:20:05.216 {Thread-1} Sent InvokeID 3 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.216 {Thread-1} CSTAGetAPICaps ::= 06/28/11 11:20:05.216 {Thread-1} { 06/28/11 11:20:05.216 {Thread-1} NULL 06/28/11 11:20:05.216 {Thread-1} } 06/28/11 11:20:05.216 <DistributeCSTAEvent#8> Getting event CSTAEvent[n]@1d85ab9 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.216 <DistributeCSTAEvent#8> Handling ACS_CLIENT_HEARTBEAT event for TSProvider[#2]@3e0d14 06/28/11 11:20:05.216 <DistributeCSTAEvent#8> Enabling the TSAPI heartbeat with a heartbeat interval of 20 seconds. 06/28/11 11:20:05.217 <DistributeCSTAEvent#8> DONE handling ACS_CLIENT_HEARTBEAT event for TSProvider[#2]@3e0d14 06/28/11 11:20:05.218 <GetEventThread#7> Received invokeID 3 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.218 <GetEventThread#7> CSTAGetAPICapsConfEvent ::= 06/28/11 11:20:05.218 <GetEventThread#7> { 06/28/11 11:20:05.218 <GetEventThread#7> alternateCall 1 06/28/11 11:20:05.218 <GetEventThread#7> answerCall 1 06/28/11 11:20:05.218 <GetEventThread#7> callCompletion 0 06/28/11 11:20:05.218 <GetEventThread#7> clearCall 1 06/28/11 11:20:05.218 <GetEventThread#7> clearConnection 1 06/28/11 11:20:05.218 <GetEventThread#7> conferenceCall 1 06/28/11 11:20:05.218 <GetEventThread#7> consultationCall 1 06/28/11 11:20:05.218 <GetEventThread#7> deflectCall 1 06/28/11 11:20:05.218 <GetEventThread#7> pickupCall 1 06/28/11 11:20:05.218 <GetEventThread#7> groupPickupCall 0 06/28/11 11:20:05.218 <GetEventThread#7> holdCall 1 06/28/11 11:20:05.219 <GetEventThread#7> makeCall 1 06/28/11 11:20:05.219 <GetEventThread#7> makePredictiveCall 1 06/28/11 11:20:05.219 <GetEventThread#7> queryMwi 1 06/28/11 11:20:05.219 <GetEventThread#7> queryDnd 1 06/28/11 11:20:05.219 <GetEventThread#7> queryFwd 1 06/28/11 11:20:05.219 <GetEventThread#7> queryAgentState 1 06/28/11 11:20:05.219 <GetEventThread#7> queryLastNumber 0 06/28/11 11:20:05.219 <GetEventThread#7> queryDeviceInfo 1 06/28/11 11:20:05.219 <GetEventThread#7> reconnectCall 1 06/28/11 11:20:05.219 <GetEventThread#7> retrieveCall 1 06/28/11 11:20:05.219 <GetEventThread#7> setMwi 1 06/28/11 11:20:05.219 <GetEventThread#7> setDnd 1 06/28/11 11:20:05.219 <GetEventThread#7> setFwd 1 06/28/11 11:20:05.219 <GetEventThread#7> setAgentState 1 06/28/11 11:20:05.219 <GetEventThread#7> transferCall 1 06/28/11 11:20:05.219 <GetEventThread#7> eventReport 1 06/28/11 11:20:05.219 <GetEventThread#7> callClearedEvent 1 06/28/11 11:20:05.219 <GetEventThread#7> conferencedEvent 1 06/28/11 11:20:05.219 <GetEventThread#7> connectionClearedEvent 1 06/28/11 11:20:05.219 <GetEventThread#7> deliveredEvent 1 06/28/11 11:20:05.219 <GetEventThread#7> divertedEvent 1 06/28/11 11:20:05.219 <GetEventThread#7> establishedEvent 1 06/28/11 11:20:05.219 <GetEventThread#7> failedEvent 1 06/28/11 11:20:05.219 <GetEventThread#7> heldEvent 1 06/28/11 11:20:05.219 <GetEventThread#7> networkReachedEvent 1 06/28/11 11:20:05.219 <GetEventThread#7> originatedEvent 1 06/28/11 11:20:05.219 <GetEventThread#7> queuedEvent 1 06/28/11 11:20:05.219 <GetEventThread#7> retrievedEvent 1 06/28/11 11:20:05.219 <GetEventThread#7> serviceInitiatedEvent 1 06/28/11 11:20:05.219 <GetEventThread#7> transferredEvent 1 06/28/11 11:20:05.219 <GetEventThread#7> callInformationEvent 0 06/28/11 11:20:05.219 <GetEventThread#7> doNotDisturbEvent 0 06/28/11 11:20:05.219 <GetEventThread#7> forwardingEvent 0 06/28/11 11:20:05.219 <GetEventThread#7> messageWaitingEvent 0 06/28/11 11:20:05.219 <GetEventThread#7> loggedOnEvent 1 06/28/11 11:20:05.219 <GetEventThread#7> loggedOffEvent 1 06/28/11 11:20:05.219 <GetEventThread#7> notReadyEvent 0 06/28/11 11:20:05.219 <GetEventThread#7> readyEvent 0 06/28/11 11:20:05.219 <GetEventThread#7> workNotReadyEvent 0 06/28/11 11:20:05.219 <GetEventThread#7> workReadyEvent 0 06/28/11 11:20:05.219 <GetEventThread#7> backInServiceEvent 0 06/28/11 11:20:05.219 <GetEventThread#7> outOfServiceEvent 0 06/28/11 11:20:05.219 <GetEventThread#7> privateEvent 1 06/28/11 11:20:05.219 <GetEventThread#7> routeRequestEvent 1 06/28/11 11:20:05.219 <GetEventThread#7> reRoute 0 06/28/11 11:20:05.219 <GetEventThread#7> routeSelect 1 06/28/11 11:20:05.219 <GetEventThread#7> routeUsedEvent 1 06/28/11 11:20:05.219 <GetEventThread#7> routeEndEvent 1 06/28/11 11:20:05.219 <GetEventThread#7> monitorDevice 1 06/28/11 11:20:05.219 <GetEventThread#7> monitorCall 1 06/28/11 11:20:05.219 <GetEventThread#7> monitorCallsViaDevice 1 06/28/11 11:20:05.219 <GetEventThread#7> changeMonitorFilter 1 06/28/11 11:20:05.219 <GetEventThread#7> monitorStop 1 06/28/11 11:20:05.219 <GetEventThread#7> monitorEnded 1 06/28/11 11:20:05.219 <GetEventThread#7> snapshotDeviceReq 1 06/28/11 11:20:05.219 <GetEventThread#7> snapshotCallReq 1 06/28/11 11:20:05.219 <GetEventThread#7> escapeService 1 06/28/11 11:20:05.219 <GetEventThread#7> privateStatusEvent 1 06/28/11 11:20:05.219 <GetEventThread#7> escapeServiceEvent 0 06/28/11 11:20:05.219 <GetEventThread#7> escapeServiceConf 1 06/28/11 11:20:05.219 <GetEventThread#7> sendPrivateEvent 0 06/28/11 11:20:05.219 <GetEventThread#7> sysStatReq 1 06/28/11 11:20:05.219 <GetEventThread#7> sysStatStart 1 06/28/11 11:20:05.219 <GetEventThread#7> sysStatStop 1 06/28/11 11:20:05.219 <GetEventThread#7> changeSysStatFilter 1 06/28/11 11:20:05.219 <GetEventThread#7> sysStatReqEvent 0 06/28/11 11:20:05.219 <GetEventThread#7> sysStatReqConf 0 06/28/11 11:20:05.219 <GetEventThread#7> sysStatEvent 1 06/28/11 11:20:05.219 <GetEventThread#7> } 06/28/11 11:20:05.219 <GetEventThread#7> TsapiPrivate ::= 06/28/11 11:20:05.219 <GetEventThread#7> { 06/28/11 11:20:05.219 <GetEventThread#7> vendor "ECS" 06/28/11 11:20:05.220 <GetEventThread#7> data 2 0 7f 0 30 5c 16 5 47 33 56 31 35 1 1 ff 1 1 ff 1 1 ff 1 1 0 1 1 0 1 1 0 1 1 0 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 2 1 1 16 2 31 35 16 10 52 30 31 35 78 2e 30 31 2e 31 2e 34 31 35 2e 31 16 4 73 72 61 79 16 7 64 6c 33 38 35 67 31 06/28/11 11:20:05.220 <GetEventThread#7> tsType 125 06/28/11 11:20:05.220 <GetEventThread#7> } 06/28/11 11:20:05.220 <GetEventThread#7> Handling INVOKE ID 3 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.220 <GetEventThread#7> DONE handling INVOKE ID 3 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.220 {Thread-1} LucentV7GetAPICapsConfEvent ::= 06/28/11 11:20:05.220 {Thread-1} { 06/28/11 11:20:05.220 {Thread-1} switchVersion "G3V15" 06/28/11 11:20:05.220 {Thread-1} sendDTMFTone TRUE 06/28/11 11:20:05.220 {Thread-1} enteredDigitsEvent TRUE 06/28/11 11:20:05.220 {Thread-1} queryDeviceName TRUE 06/28/11 11:20:05.220 {Thread-1} queryAgentMeas FALSE 06/28/11 11:20:05.221 {Thread-1} querySplitSkillMeas FALSE 06/28/11 11:20:05.221 {Thread-1} queryTrunkGroupMeas FALSE 06/28/11 11:20:05.221 {Thread-1} queryVdnMeas FALSE 06/28/11 11:20:05.221 {Thread-1} singleStepConference TRUE 06/28/11 11:20:05.221 {Thread-1} selectiveListeningHold TRUE 06/28/11 11:20:05.221 {Thread-1} selectiveListeningRetrieve TRUE 06/28/11 11:20:05.221 {Thread-1} setBillingRate TRUE 06/28/11 11:20:05.221 {Thread-1} queryUCID TRUE 06/28/11 11:20:05.221 {Thread-1} chargeAdviceEvent TRUE 06/28/11 11:20:05.221 {Thread-1} singleStepTransfer TRUE 06/28/11 11:20:05.221 {Thread-1} monitorCallsViaDevice TRUE 06/28/11 11:20:05.221 {Thread-1} max_device_history_count 1 06/28/11 11:20:05.221 {Thread-1} administered_switch_software_version "15" 06/28/11 11:20:05.221 {Thread-1} switch_software_version "R015x.01.1.415.1" 06/28/11 11:20:05.221 {Thread-1} offer_type "sray" 06/28/11 11:20:05.221 {Thread-1} server_type "dl385g1" 06/28/11 11:20:05.221 {Thread-1} } 06/28/11 11:20:05.221 {Thread-1} Sent InvokeID 4 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.221 {Thread-1} CSTAQueryCallMonitor ::= 06/28/11 11:20:05.221 {Thread-1} { 06/28/11 11:20:05.221 {Thread-1} NULL 06/28/11 11:20:05.221 {Thread-1} } 06/28/11 11:20:05.224 <GetEventThread#7> Received invokeID 4 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.224 <GetEventThread#7> CSTAQueryCallMonitorConfEvent ::= 06/28/11 11:20:05.224 <GetEventThread#7> { 06/28/11 11:20:05.224 <GetEventThread#7> callMonitor TRUE 06/28/11 11:20:05.224 <GetEventThread#7> } 06/28/11 11:20:05.224 <GetEventThread#7> Handling INVOKE ID 4 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.224 <GetEventThread#7> DONE handling INVOKE ID 4 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.224 {Thread-1} AvayaJtapiThread - thread created: name=ProviderInitialization#10, hash= @1095323 06/28/11 11:20:05.224 {Thread-1} ThreadPool: keep: about to keepThreads - has 0 threads 06/28/11 11:20:05.224 {Thread-1} ThreadPool: keepThreads: plugged the drain 06/28/11 11:20:05.240 {Thread-1} Constructing device TSDevice[54990]@1243618 with name 54990 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.241 {Thread-1} Sent InvokeID 5 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.241 {Thread-1} CSTAQueryDeviceInfo ::= 06/28/11 11:20:05.241 {Thread-1} { 06/28/11 11:20:05.241 {Thread-1} device "54990" 06/28/11 11:20:05.241 {Thread-1} } 06/28/11 11:20:05.245 {Thread-1} getDeviceType() for TSDevice[54990]@1243618 06/28/11 11:20:05.245 {Thread-1} TSDevice[54990]@1243618 waiting for initialization to complete 06/28/11 11:20:05.248 <ProviderInitialization#10> Sent InvokeID 6 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.249 <ProviderInitialization#10> CSTAGetDeviceList ::= 06/28/11 11:20:05.249 <ProviderInitialization#10> { 06/28/11 11:20:05.249 <ProviderInitialization#10> index -1 06/28/11 11:20:05.249 <ProviderInitialization#10> level 1 < CSTA_HOME_WORK_TOP > 06/28/11 11:20:05.249 <ProviderInitialization#10> } 06/28/11 11:20:05.265 <GetEventThread#7> Received invokeID 5 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.265 <GetEventThread#7> CSTAQueryDeviceInfoConfEvent ::= 06/28/11 11:20:05.265 <GetEventThread#7> { 06/28/11 11:20:05.265 <GetEventThread#7> device "54990" 06/28/11 11:20:05.265 <GetEventThread#7> deviceType 0 < DT_STATION > 06/28/11 11:20:05.266 <GetEventThread#7> deviceClass 0x80000000 < DC_VOICE > 06/28/11 11:20:05.266 <GetEventThread#7> } 06/28/11 11:20:05.266 <GetEventThread#7> TsapiPrivate ::= 06/28/11 11:20:05.266 <GetEventThread#7> { 06/28/11 11:20:05.266 <GetEventThread#7> vendor "ECS" 06/28/11 11:20:05.266 <GetEventThread#7> data 2 0 62 0 30 b a 1 6 a 1 9 16 3 31 37 37 06/28/11 11:20:05.266 <GetEventThread#7> tsType 38 06/28/11 11:20:05.266 <GetEventThread#7> } 06/28/11 11:20:05.267 <GetEventThread#7> LucentV5QueryDeviceInfoConfEvent ::= 06/28/11 11:20:05.267 <GetEventThread#7> { 06/28/11 11:20:05.268 <GetEventThread#7> extensionClass 6 < EC_PROPRIETARY > 06/28/11 11:20:05.268 <GetEventThread#7> associatedClass 9 < EC_LOGICAL_AGENT > 06/28/11 11:20:05.268 <GetEventThread#7> associatedDevice "177" 06/28/11 11:20:05.268 <GetEventThread#7> } 06/28/11 11:20:05.268 <GetEventThread#7> Handling INVOKE ID 5 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.270 <GetEventThread#7> Initialization complete for TSDevice TSDevice[54990]@1243618 - making values available - for TSProvider[#2]@3e0d14 06/28/11 11:20:05.270 <GetEventThread#7> DONE handling INVOKE ID 5 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.272 <GetEventThread#7> Received invokeID 6 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.272 <GetEventThread#7> CSTAGetDeviceListConfEvent ::= 06/28/11 11:20:05.273 <GetEventThread#7> { 06/28/11 11:20:05.273 <GetEventThread#7> driverSdbLevel 1 < ACS_ONLY > 06/28/11 11:20:05.273 <GetEventThread#7> level 1 < CSTA_HOME_WORK_TOP > 06/28/11 11:20:05.273 <GetEventThread#7> index -1 06/28/11 11:20:05.273 <GetEventThread#7> devList 06/28/11 11:20:05.273 <GetEventThread#7> { 06/28/11 11:20:05.273 <GetEventThread#7> } 06/28/11 11:20:05.273 <GetEventThread#7> } 06/28/11 11:20:05.292 {Thread-1} Getting TsapiCallObserver lock to deliver events for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@f4104f 06/28/11 11:20:05.294 {Thread-1} Sent InvokeID 7 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.294 {Thread-1} CSTAMonitorDevice ::= 06/28/11 11:20:05.294 {Thread-1} { 06/28/11 11:20:05.294 {Thread-1} deviceID "54990" 06/28/11 11:20:05.294 {Thread-1} monitorFilter 06/28/11 11:20:05.294 {Thread-1} { 06/28/11 11:20:05.295 {Thread-1} call 0x0 < > 06/28/11 11:20:05.295 {Thread-1} feature 0x0 < > 06/28/11 11:20:05.296 {Thread-1} agent 0x0 < > 06/28/11 11:20:05.297 {Thread-1} maintenance 0x0 < > 06/28/11 11:20:05.297 {Thread-1} privateFilter 0 06/28/11 11:20:05.297 {Thread-1} } 06/28/11 11:20:05.297 {Thread-1} } 06/28/11 11:20:05.297 <GetEventThread#7> Handling INVOKE ID 6 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.297 <GetEventThread#7> DONE handling INVOKE ID 6 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.298 <ProviderInitialization#10> Sent InvokeID 8 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.298 <ProviderInitialization#10> CSTAGetDeviceList ::= 06/28/11 11:20:05.298 <ProviderInitialization#10> { 06/28/11 11:20:05.298 <ProviderInitialization#10> index -1 06/28/11 11:20:05.298 <ProviderInitialization#10> level 6 < CSTA_ROUTING > 06/28/11 11:20:05.298 <ProviderInitialization#10> } 06/28/11 11:20:05.299 {Finalizer} AvayaJtapiThread - thread finalized: name=GetEventThread#6, hash= @30191004 06/28/11 11:20:05.339 <GetEventThread#7> Received invokeID 8 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.339 <GetEventThread#7> CSTAGetDeviceListConfEvent ::= 06/28/11 11:20:05.339 <GetEventThread#7> { 06/28/11 11:20:05.339 <GetEventThread#7> driverSdbLevel 1 < ACS_ONLY > 06/28/11 11:20:05.339 <GetEventThread#7> level 6 < CSTA_ROUTING > 06/28/11 11:20:05.339 <GetEventThread#7> index -1 06/28/11 11:20:05.339 <GetEventThread#7> devList 06/28/11 11:20:05.339 <GetEventThread#7> { 06/28/11 11:20:05.339 <GetEventThread#7> } 06/28/11 11:20:05.339 <GetEventThread#7> } 06/28/11 11:20:05.339 <GetEventThread#7> Handling INVOKE ID 8 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.339 <GetEventThread#7> DONE handling INVOKE ID 8 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.442 <GetEventThread#7> Received invokeID 7 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.443 <GetEventThread#7> CSTAMonitorConfEvent ::= 06/28/11 11:20:05.443 <GetEventThread#7> { 06/28/11 11:20:05.443 <GetEventThread#7> monitorCrossRefID 1 06/28/11 11:20:05.443 <GetEventThread#7> monitorFilter 06/28/11 11:20:05.443 <GetEventThread#7> { 06/28/11 11:20:05.443 <GetEventThread#7> call 0x80000000 < CF_CALL_CLEARED > 06/28/11 11:20:05.443 <GetEventThread#7> feature 0xf0000000 < FF_CALL_INFORMATION FF_DO_NOT_DISTURB FF_FORWARDING FF_MESSAGE_WAITING > 06/28/11 11:20:05.443 <GetEventThread#7> agent 0xfc000000 < AF_LOGGED_ON AF_LOGGED_OFF AF_NOT_READY AF_READY AF_WORK_NOT_READY AF_WORK_READY > 06/28/11 11:20:05.443 <GetEventThread#7> maintenance 0xc0000000 < MF_BACK_IN_SERVICE MF_OUT_OF_SERVICE > 06/28/11 11:20:05.443 <GetEventThread#7> privateFilter 0 06/28/11 11:20:05.443 <GetEventThread#7> } 06/28/11 11:20:05.443 <GetEventThread#7> } 06/28/11 11:20:05.443 <GetEventThread#7> TsapiPrivate ::= 06/28/11 11:20:05.443 <GetEventThread#7> { 06/28/11 11:20:05.443 <GetEventThread#7> vendor "ECS" 06/28/11 11:20:05.443 <GetEventThread#7> data 2 0 5d 0 30 4 3 2 6 80 06/28/11 11:20:05.443 <GetEventThread#7> tsType 114 06/28/11 11:20:05.443 <GetEventThread#7> } 06/28/11 11:20:05.443 <GetEventThread#7> Handling INVOKE ID 7 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.443 <GetEventThread#7> DONE handling INVOKE ID 7 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.443 {Thread-1} data PDU 93 not decoded 06/28/11 11:20:05.445 {Thread-1} Sent InvokeID 9 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.445 {Thread-1} CSTAQueryAgentState ::= 06/28/11 11:20:05.445 {Thread-1} { 06/28/11 11:20:05.445 {Thread-1} device "54990" 06/28/11 11:20:05.445 {Thread-1} } 06/28/11 11:20:05.463 <GetEventThread#7> Received invokeID 9 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.464 <GetEventThread#7> CSTAQueryAgentStateConfEvent ::= 06/28/11 11:20:05.464 <GetEventThread#7> { 06/28/11 11:20:05.464 <GetEventThread#7> agentState 2 < AG_READY > 06/28/11 11:20:05.464 <GetEventThread#7> } 06/28/11 11:20:05.464 <GetEventThread#7> TsapiPrivate ::= 06/28/11 11:20:05.464 <GetEventThread#7> { 06/28/11 11:20:05.464 <GetEventThread#7> vendor "ECS" 06/28/11 11:20:05.464 <GetEventThread#7> data 2 0 68 0 30 f a 1 3 a 1 1 2 1 0 a 1 ff 2 1 0 06/28/11 11:20:05.464 <GetEventThread#7> tsType 34 06/28/11 11:20:05.464 <GetEventThread#7> } 06/28/11 11:20:05.464 <GetEventThread#7> Putting event CSTAEvent[CSTAQueryAgentStateConfEvent]@b20a31. EVENT Q SIZE = 1 MAX Q SIZE = 1 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.464 <DistributeCSTAEvent#8> Getting event CSTAEvent[CSTAQueryAgentStateConfEvent]@b20a31 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.466 <DistributeCSTAEvent#8> LucentV6QueryAgentStateConfEvent ::= 06/28/11 11:20:05.466 <DistributeCSTAEvent#8> { 06/28/11 11:20:05.466 <DistributeCSTAEvent#8> workMode 3 < WM_AUTO_IN > 06/28/11 11:20:05.466 <DistributeCSTAEvent#8> talkState 1 < TS_IDLE > 06/28/11 11:20:05.467 <DistributeCSTAEvent#8> reasonCode 0 06/28/11 11:20:05.467 <DistributeCSTAEvent#8> pendingWorkMode -1 < WM_NONE > 06/28/11 11:20:05.467 <DistributeCSTAEvent#8> pendingReasonCode 0 06/28/11 11:20:05.467 <DistributeCSTAEvent#8> } 06/28/11 11:20:05.467 <DistributeCSTAEvent#8> Handling INVOKE ID 9 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.467 <DistributeCSTAEvent#8> DONE handling INVOKE ID 9 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.467 {Thread-1} LucentQueryCallClassifier ::= 06/28/11 11:20:05.467 {Thread-1} { 06/28/11 11:20:05.467 {Thread-1} NULL 06/28/11 11:20:05.467 {Thread-1} } 06/28/11 11:20:05.468 {Thread-1} Sent InvokeID 10 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.468 {Thread-1} CSTAQueryDeviceInfo ::= 06/28/11 11:20:05.468 {Thread-1} { 06/28/11 11:20:05.468 {Thread-1} device "54990" 06/28/11 11:20:05.468 {Thread-1} } 06/28/11 11:20:05.468 {Thread-1} TsapiPrivate ::= 06/28/11 11:20:05.468 {Thread-1} { 06/28/11 11:20:05.468 {Thread-1} vendor "ECS" 06/28/11 11:20:05.468 {Thread-1} data 2 0 12 0 30 2 5 0 06/28/11 11:20:05.468 {Thread-1} tsType 89 06/28/11 11:20:05.468 {Thread-1} } 06/28/11 11:20:05.512 <GetEventThread#7> Received invokeID 10 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.512 <GetEventThread#7> CSTAQueryDeviceInfoConfEvent ::= 06/28/11 11:20:05.512 <GetEventThread#7> { 06/28/11 11:20:05.512 <GetEventThread#7> device "177" 06/28/11 11:20:05.512 <GetEventThread#7> deviceType 0 < DT_STATION > 06/28/11 11:20:05.512 <GetEventThread#7> deviceClass 0x80000000 < DC_VOICE > 06/28/11 11:20:05.512 <GetEventThread#7> } 06/28/11 11:20:05.512 <GetEventThread#7> TsapiPrivate ::= 06/28/11 11:20:05.512 <GetEventThread#7> { 06/28/11 11:20:05.512 <GetEventThread#7> vendor "ECS" 06/28/11 11:20:05.512 <GetEventThread#7> data 2 0 62 0 30 b a 1 6 a 1 9 16 3 31 37 37 06/28/11 11:20:05.512 <GetEventThread#7> tsType 38 06/28/11 11:20:05.512 <GetEventThread#7> } 06/28/11 11:20:05.512 <GetEventThread#7> LucentV5QueryDeviceInfoConfEvent ::= 06/28/11 11:20:05.512 <GetEventThread#7> { 06/28/11 11:20:05.512 <GetEventThread#7> extensionClass 6 < EC_PROPRIETARY > 06/28/11 11:20:05.512 <GetEventThread#7> associatedClass 9 < EC_LOGICAL_AGENT > 06/28/11 11:20:05.512 <GetEventThread#7> associatedDevice "177" 06/28/11 11:20:05.512 <GetEventThread#7> } 06/28/11 11:20:05.512 <GetEventThread#7> Handling INVOKE ID 10 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.512 <GetEventThread#7> DONE handling INVOKE ID 10 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.518 {Thread-1} constructing TSAgent with agentKey=TSAgentKey(54990,null,177) for TSProvider[#2]@3e0d14 06/28/11 11:20:05.519 {Thread-1} Sent InvokeID 11 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.519 {Thread-1} CSTAQueryDnd ::= 06/28/11 11:20:05.519 {Thread-1} { 06/28/11 11:20:05.519 {Thread-1} device "54990" 06/28/11 11:20:05.519 {Thread-1} } 06/28/11 11:20:05.562 <GetEventThread#7> Received invokeID 11 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.562 <GetEventThread#7> CSTAQueryDndConfEvent ::= 06/28/11 11:20:05.562 <GetEventThread#7> { 06/28/11 11:20:05.562 <GetEventThread#7> doNotDisturb FALSE 06/28/11 11:20:05.562 <GetEventThread#7> } 06/28/11 11:20:05.562 <GetEventThread#7> Putting event CSTAEvent[CSTAQueryDndConfEvent]@1177565. EVENT Q SIZE = 1 MAX Q SIZE = 1 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.563 <DistributeCSTAEvent#8> Getting event CSTAEvent[CSTAQueryDndConfEvent]@1177565 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.563 <DistributeCSTAEvent#8> Handling INVOKE ID 11 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.563 <DistributeCSTAEvent#8> DONE handling INVOKE ID 11 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.564 {Thread-1} Sent InvokeID 12 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.564 {Thread-1} CSTAQueryMwi ::= 06/28/11 11:20:05.564 {Thread-1} { 06/28/11 11:20:05.564 {Thread-1} device "54990" 06/28/11 11:20:05.564 {Thread-1} } 06/28/11 11:20:05.612 <GetEventThread#7> Received invokeID 12 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.612 <GetEventThread#7> CSTAQueryMwiConfEvent ::= 06/28/11 11:20:05.612 <GetEventThread#7> { 06/28/11 11:20:05.612 <GetEventThread#7> messages FALSE 06/28/11 11:20:05.612 <GetEventThread#7> } 06/28/11 11:20:05.612 <GetEventThread#7> TsapiPrivate ::= 06/28/11 11:20:05.612 <GetEventThread#7> { 06/28/11 11:20:05.612 <GetEventThread#7> vendor "ECS" 06/28/11 11:20:05.612 <GetEventThread#7> data 2 0 15 0 30 4 3 2 0 0 06/28/11 11:20:05.612 <GetEventThread#7> tsType 28 06/28/11 11:20:05.612 <GetEventThread#7> } 06/28/11 11:20:05.613 <GetEventThread#7> Putting event CSTAEvent[CSTAQueryMwiConfEvent]@10e3c8c. EVENT Q SIZE = 1 MAX Q SIZE = 1 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.613 <DistributeCSTAEvent#8> Getting event CSTAEvent[CSTAQueryMwiConfEvent]@10e3c8c for TSProvider[#2]@3e0d14 06/28/11 11:20:05.614 <DistributeCSTAEvent#8> LucentQueryMwiConfEvent ::= 06/28/11 11:20:05.614 <DistributeCSTAEvent#8> { 06/28/11 11:20:05.614 <DistributeCSTAEvent#8> applicationType 0x0 < > 06/28/11 11:20:05.614 <DistributeCSTAEvent#8> } 06/28/11 11:20:05.614 <DistributeCSTAEvent#8> Handling INVOKE ID 12 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.614 <DistributeCSTAEvent#8> DONE handling INVOKE ID 12 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.615 {Thread-1} Sent InvokeID 13 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.615 {Thread-1} CSTAQueryFwd ::= 06/28/11 11:20:05.615 {Thread-1} { 06/28/11 11:20:05.615 {Thread-1} device "54990" 06/28/11 11:20:05.615 {Thread-1} } 06/28/11 11:20:05.665 <GetEventThread#7> Received invokeID 13 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.665 <GetEventThread#7> CSTAQueryFwdConfEvent ::= 06/28/11 11:20:05.666 <GetEventThread#7> { 06/28/11 11:20:05.666 <GetEventThread#7> forward 06/28/11 11:20:05.666 <GetEventThread#7> { 06/28/11 11:20:05.666 <GetEventThread#7> { 06/28/11 11:20:05.666 <GetEventThread#7> forwardingType 0 < FWD_IMMEDIATE > 06/28/11 11:20:05.666 <GetEventThread#7> forwardingOn FALSE 06/28/11 11:20:05.666 <GetEventThread#7> forwardDN <null> 06/28/11 11:20:05.666 <GetEventThread#7> } 06/28/11 11:20:05.666 <GetEventThread#7> } 06/28/11 11:20:05.666 <GetEventThread#7> } 06/28/11 11:20:05.666 <GetEventThread#7> Putting event CSTAEvent[CSTAQueryFwdConfEvent]@2ab836. EVENT Q SIZE = 1 MAX Q SIZE = 1 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.666 <DistributeCSTAEvent#8> Getting event CSTAEvent[CSTAQueryFwdConfEvent]@2ab836 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.666 <DistributeCSTAEvent#8> Handling INVOKE ID 13 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.667 <DistributeCSTAEvent#8> DONE handling INVOKE ID 13 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.668 {Thread-1} LucentQueryAgentLogin ::= 06/28/11 11:20:05.668 {Thread-1} { 06/28/11 11:20:05.668 {Thread-1} device "54990" 06/28/11 11:20:05.668 {Thread-1} } 06/28/11 11:20:05.668 {Thread-1} Sent InvokeID 14 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.668 {Thread-1} CSTAEscapeSvc ::= 06/28/11 11:20:05.668 {Thread-1} { 06/28/11 11:20:05.668 {Thread-1} NULL 06/28/11 11:20:05.668 {Thread-1} } 06/28/11 11:20:05.668 {Thread-1} TsapiPrivate ::= 06/28/11 11:20:05.668 {Thread-1} { 06/28/11 11:20:05.668 {Thread-1} vendor "ECS" 06/28/11 11:20:05.668 {Thread-1} data 2 0 d 0 30 7 16 5 35 34 39 39 30 06/28/11 11:20:05.668 {Thread-1} tsType 89 06/28/11 11:20:05.669 {Thread-1} } 06/28/11 11:20:05.714 <GetEventThread#7> Received invokeID 14 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.714 <GetEventThread#7> CSTAUniversalFailureConfEvent ::= 06/28/11 11:20:05.714 <GetEventThread#7> { 06/28/11 11:20:05.714 <GetEventThread#7> error 12 < INVALID_CSTA_DEVICE_IDENTIFIER > 06/28/11 11:20:05.714 <GetEventThread#7> } 06/28/11 11:20:05.714 <GetEventThread#7> Putting event CSTAEvent[CSTAUniversalFailureConfEvent]@be6d81. EVENT Q SIZE = 1 MAX Q SIZE = 1 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.714 <DistributeCSTAEvent#8> Getting event CSTAEvent[CSTAUniversalFailureConfEvent]@be6d81 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.714 <DistributeCSTAEvent#8> Handling INVOKE ID 14 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.714 <DistributeCSTAEvent#8> DONE handling INVOKE ID 14 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.715 {Thread-1} Sent InvokeID 15 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.715 {Thread-1} CSTASnapshotDevice ::= 06/28/11 11:20:05.715 {Thread-1} { 06/28/11 11:20:05.715 {Thread-1} snapshotObject "54990" 06/28/11 11:20:05.715 {Thread-1} } 06/28/11 11:20:05.764 <GetEventThread#7> Received invokeID 15 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.764 <GetEventThread#7> CSTASnapshotDeviceConfEvent ::= 06/28/11 11:20:05.764 <GetEventThread#7> { 06/28/11 11:20:05.764 <GetEventThread#7> snapshotData 06/28/11 11:20:05.764 <GetEventThread#7> { 06/28/11 11:20:05.764 <GetEventThread#7> } 06/28/11 11:20:05.764 <GetEventThread#7> } 06/28/11 11:20:05.764 <GetEventThread#7> TsapiPrivate ::= 06/28/11 11:20:05.764 <GetEventThread#7> { 06/28/11 11:20:05.764 <GetEventThread#7> vendor "ECS" 06/28/11 11:20:05.764 <GetEventThread#7> data 2 0 48 0 30 0 06/28/11 11:20:05.764 <GetEventThread#7> tsType 123 06/28/11 11:20:05.764 <GetEventThread#7> } 06/28/11 11:20:05.765 <GetEventThread#7> Putting event CSTAEvent[CSTASnapshotDeviceConfEvent]@18f307. EVENT Q SIZE = 1 MAX Q SIZE = 1 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.765 <DistributeCSTAEvent#8> Getting event CSTAEvent[CSTASnapshotDeviceConfEvent]@18f307 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.765 <DistributeCSTAEvent#8> data PDU 72 not decoded 06/28/11 11:20:05.765 <DistributeCSTAEvent#8> Handling INVOKE ID 15 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.765 <DistributeCSTAEvent#8> DONE handling INVOKE ID 15 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.765 {Thread-1} data PDU 72 not decoded 06/28/11 11:20:05.778 {Thread-31} Constructing device TSDevice[54992]@bf6ec3 with name 54992 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.778 {Thread-31} Sent InvokeID 16 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.778 {Thread-31} CSTAQueryDeviceInfo ::= 06/28/11 11:20:05.778 {Thread-31} { 06/28/11 11:20:05.778 {Thread-31} device "54992" 06/28/11 11:20:05.778 {Thread-31} } 06/28/11 11:20:05.778 {Thread-31} getDeviceType() for TSDevice[54992]@bf6ec3 06/28/11 11:20:05.778 {Thread-31} TSDevice[54992]@bf6ec3 waiting for initialization to complete 06/28/11 11:20:05.812 <GetEventThread#7> Received invokeID 16 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.812 <GetEventThread#7> CSTAQueryDeviceInfoConfEvent ::= 06/28/11 11:20:05.812 <GetEventThread#7> { 06/28/11 11:20:05.812 <GetEventThread#7> device "54992" 06/28/11 11:20:05.812 <GetEventThread#7> deviceType 0 < DT_STATION > 06/28/11 11:20:05.812 <GetEventThread#7> deviceClass 0x80000000 < DC_VOICE > 06/28/11 11:20:05.812 <GetEventThread#7> } 06/28/11 11:20:05.812 <GetEventThread#7> TsapiPrivate ::= 06/28/11 11:20:05.812 <GetEventThread#7> { 06/28/11 11:20:05.812 <GetEventThread#7> vendor "ECS" 06/28/11 11:20:05.812 <GetEventThread#7> data 2 0 62 0 30 d a 1 6 a 1 9 16 5 35 31 34 39 36 06/28/11 11:20:05.812 <GetEventThread#7> tsType 38 06/28/11 11:20:05.812 <GetEventThread#7> } 06/28/11 11:20:05.812 <GetEventThread#7> LucentV5QueryDeviceInfoConfEvent ::= 06/28/11 11:20:05.812 <GetEventThread#7> { 06/28/11 11:20:05.812 <GetEventThread#7> extensionClass 6 < EC_PROPRIETARY > 06/28/11 11:20:05.812 <GetEventThread#7> associatedClass 9 < EC_LOGICAL_AGENT > 06/28/11 11:20:05.812 <GetEventThread#7> associatedDevice "51496" 06/28/11 11:20:05.812 <GetEventThread#7> } 06/28/11 11:20:05.812 <GetEventThread#7> Handling INVOKE ID 16 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.815 <GetEventThread#7> Initialization complete for TSDevice TSDevice[54992]@bf6ec3 - making values available - for TSProvider[#2]@3e0d14 06/28/11 11:20:05.815 <GetEventThread#7> DONE handling INVOKE ID 16 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.817 {Thread-31} Getting TsapiCallObserver lock to deliver events for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@1f04078 06/28/11 11:20:05.817 {Thread-31} Sent InvokeID 17 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.817 {Thread-31} CSTAMonitorDevice ::= 06/28/11 11:20:05.817 {Thread-31} { 06/28/11 11:20:05.817 {Thread-31} deviceID "54992" 06/28/11 11:20:05.817 {Thread-31} monitorFilter 06/28/11 11:20:05.817 {Thread-31} { 06/28/11 11:20:05.817 {Thread-31} call 0x0 < > 06/28/11 11:20:05.817 {Thread-31} feature 0x0 < > 06/28/11 11:20:05.817 {Thread-31} agent 0x0 < > 06/28/11 11:20:05.817 {Thread-31} maintenance 0x0 < > 06/28/11 11:20:05.817 {Thread-31} privateFilter 0 06/28/11 11:20:05.817 {Thread-31} } 06/28/11 11:20:05.817 {Thread-31} } 06/28/11 11:20:05.825 {Thread-33} Constructing device TSDevice[54993]@14af6e7 with name 54993 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.825 {Thread-33} Sent InvokeID 18 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.825 {Thread-33} CSTAQueryDeviceInfo ::= 06/28/11 11:20:05.825 {Thread-33} { 06/28/11 11:20:05.825 {Thread-33} device "54993" 06/28/11 11:20:05.825 {Thread-33} } 06/28/11 11:20:05.825 {Thread-33} getDeviceType() for TSDevice[54993]@14af6e7 06/28/11 11:20:05.825 {Thread-33} TSDevice[54993]@14af6e7 waiting for initialization to complete 06/28/11 11:20:05.876 {Thread-34} Constructing device TSDevice[54994]@15bfd47 with name 54994 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.876 {Thread-34} Sent InvokeID 19 for TSProvider[#2]@3e0d14 06/28/11 11:20:05.876 {Thread-34} CSTAQueryDeviceInfo ::= 06/28/11 11:20:05.876 {Thread-34} { 06/28/11 11:20:05.876 {Thread-34} device "54994" 06/28/11 11:20:05.876 {Thread-34} } 06/28/11 11:20:05.876 {Thread-34} getDeviceTy

[+] Avaya Orchestration Designer/Dialog Designer (Archive - Oct 2013 and earlier) » CTI Dial - Dial - Bad Fetch after 15 seconds..., 28/06/2011 06:07:52 » Go to message
Team, I have the JTAPI logs, but the size is around 2MB and hence unable to submit via the Forum. Please let me know the mail Id for which I can send the logs. Please advice. Thanks, M. Sivasubramanian.

[+] Avaya Orchestration Designer/Dialog Designer (Archive - Oct 2013 and earlier) » CTI Dial Response - Initiated - Regarding, 28/06/2011 06:05:46 » Go to message
Team, I have the JTAPI logs, but the size is around 2MB and hence unable to submit via the Forum. Please let me know the mail Id for which I can send the logs. Please advice. Thanks, M. Sivasubramanian.

[+] Avaya Orchestration Designer/Dialog Designer (Archive - Oct 2013 and earlier) » CTI Dial - Dial - Bad Fetch after 15 seconds..., 27/06/2011 09:42:20 » Go to message
Team, We are having an issue with the CTI Connector Dial. We are not getting response for Dial within 15 seconds and hence the application is proceeding with BadFetch flow. Details: **** DD : 5.0.0.1603 Voice Portal : 5.1 Application Flow: ********* 1. Call Agent(using CCXML) 2. Play him the customer details(Using DD app) 3. Based on his confirmation, call customer customer and join them.(using CTI Held, Call and Join). Issue: * We are having the issue while dialing the customer. And hence Bad Fetch error is thrown. Please find below the CTIConnector Logs. Please advice. Thanks, M. Sivasubramanian. CTI Connector Logs: *************** 27/06/2011 16:51:31 DEBUG - CTIConnectorManager.setTServerWait: TServer wait time is 4 27/06/2011 16:51:31 DEBUG - CTIConnectorManager.init: initing CTI connector. Verbosity set at 3 27/06/2011 16:51:31 DEBUG - CTIConnectorManager.init: CTI Version is 05.00.16.02 27/06/2011 16:51:31 DEBUG - CTIConnectorManager.CheckObserverTimeoutSet: Observer timeout interval found: 50 27/06/2011 16:51:31 DEBUG - CTIConnectorManager.getConnectionString: No entry for TServer in configuration file 27/06/2011 16:51:31 DEBUG - CTIConnectorManager.initProvider: Look for TServer config in DD application configuration (new method to 4.0) 27/06/2011 16:51:31 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: getting provider:AVAYA#S8720#CSTA#AES 27/06/2011 16:51:41 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider obtained 27/06/2011 16:51:41 DEBUG - CTIConnectorManager.initProvider: provider vendor version is 8 27/06/2011 16:51:41 DEBUG - CTIConnectorManager.initProvider: setup named licensing. 27/06/2011 16:51:41 WARN - CTIConnectorManager.initProvider: problem with requestPrivileges; the version of AES may not support Named Licensing. (Exception - com.avaya.jtapi.tsapi.TsapiPlatformException: Unexpected requestPrivileges TSAPI failure: com.avaya.jtapi.tsapi.TsapiPlatformException: requestPrivileges failure: com.avaya.jtapi.tsapi.TsapiPlatformException: ACS Error: 120) 27/06/2011 16:51:41 DEBUG - CTIConnectorManager.initProvider: shutdown and re-initilize provider. 27/06/2011 16:51:46 DEBUG - CTICallObserver.CTICallObserver:added 54990 observer 27/06/2011 16:51:48 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 16:51:51 DEBUG - CTICallObserver.CTICallObserver:added 54992 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 54994 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 54995 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 54996 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 54993 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 54997 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 54998 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 54999 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 58100 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 58101 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 58102 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 58103 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 58104 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 58105 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 58106 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 58107 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 58108 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 58109 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 58110 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 58111 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 58112 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 58113 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 58114 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 58115 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 58116 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 58117 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 58118 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 58119 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 58002 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 58003 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 58001 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 54991 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 58032 observer 27/06/2011 16:51:52 DEBUG - CTICallObserver.CTICallObserver:added 58031 observer 27/06/2011 16:51:59 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 16:52:07 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 16:52:15 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 16:52:23 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 16:52:31 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 16:52:39 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 16:52:47 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 16:52:55 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 16:53:03 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 16:53:11 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 16:53:19 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 16:53:27 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 58031 is 7 27/06/2011 16:53:27 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 0 is 101 for call 5789 27/06/2011 16:53:27 DEBUG - CTICallObserver.callChangedEvent58031: got Connection Active Event 27/06/2011 16:53:27 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 1 is 106 for call 5789 27/06/2011 16:53:27 DEBUG - CTICallObserver.callChangedEvent58031: got Connection Created Event for id:5789 27/06/2011 16:53:27 DEBUG - CTICallObserver.addCall 58031: call id is 5789 27/06/2011 16:53:27 DEBUG - CTICallObserver.addCall 58031: ucid is 09999057891309173640 27/06/2011 16:53:27 DEBUG - CTICallObserver.addCall 58031: setting 5789 to state: initiated 27/06/2011 16:53:27 DEBUG - CallInfoData.CallInfoData:58031: callid 5789 27/06/2011 16:53:27 DEBUG - CallInfoData.CallInfoData:58031: ani 27/06/2011 16:53:27 DEBUG - CallInfoData.CallInfoData:58031: dnis 27/06/2011 16:53:27 DEBUG - CallInfoData.CallInfoData:58031: ucid 09999057891309173640 27/06/2011 16:53:27 DEBUG - CallInfoData.CallInfoData:58031: uui 27/06/2011 16:53:27 DEBUG - CTICallObserver.addCall 58031: added call to list 27/06/2011 16:53:27 DEBUG - CTICallObserver.addCall 58031:cache is:false 27/06/2011 16:53:27 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 2 is 105 for call 5789 27/06/2011 16:53:27 DEBUG - CTICallObserver.callChangedEvent58031: got Connection Connected Event 27/06/2011 16:53:27 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 3 is 208 for call 5789 27/06/2011 16:53:27 DEBUG - CTICallObserver.callChangedEvent:58031: got an unknown event 208 27/06/2011 16:53:27 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 4 is 116 for call 5789 27/06/2011 16:53:27 DEBUG - CTICallObserver.callChangedEvent58031: got Terminal Connection Created Event 27/06/2011 16:53:27 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 5 is 115 for call 5789 27/06/2011 16:53:27 DEBUG - CTICallObserver.callChangedEvent58031: got Terminal Connection Active Event 27/06/2011 16:53:27 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 6 is 219 for call 5789 27/06/2011 16:53:27 DEBUG - CTICallObserver.callChangedEvent:58031: got Terminal Connection Talking Event 27/06/2011 16:53:27 DEBUG - CTICallObserver.callChangedEvent:58031: found 1 connections 27/06/2011 16:53:27 DEBUG - CTICallObserver.callChangedEvent:58031: Found connections object, but not 2 active connections. May be using FastConnect 27/06/2011 16:53:27 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 16:53:27 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 58031 is 1 27/06/2011 16:53:27 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 0 is 206 for call 5789 27/06/2011 16:53:27 DEBUG - CTICallObserver.callChangedEvent:58031: got Call Control Connection Established Event 27/06/2011 16:53:27 DEBUG - CTICallObserver.callChangedEvent:58031: found 1 connections 27/06/2011 16:53:27 DEBUG - CTICallObserver.callChangedEvent:58031: Found connections object, but not 2 active connections. May be using FastConnect 27/06/2011 16:53:29 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 58031 is 6 27/06/2011 16:53:29 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 0 is 106 for call 5789 27/06/2011 16:53:29 DEBUG - CTICallObserver.callChangedEvent58031: got Connection Created Event for id:5789 27/06/2011 16:53:29 DEBUG - CTICallObserver.addCall 58031: call id is 5789 is already added, returning call data 27/06/2011 16:53:29 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 1 is 116 for call 5789 27/06/2011 16:53:29 DEBUG - CTICallObserver.callChangedEvent58031: got Terminal Connection Created Event 27/06/2011 16:53:29 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 2 is 104 for call 5789 27/06/2011 16:53:29 DEBUG - CTICallObserver.callChangedEvent58031: got Connection Alerting Event 27/06/2011 16:53:29 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 3 is 203 for call 5789 27/06/2011 16:53:29 DEBUG - CTICallObserver.callChangedEvent:58031: got Call Control alerting Event 27/06/2011 16:53:29 DEBUG - CTICallObserver.updateCallState 58031: setting call:5789 to state:ringing 27/06/2011 16:53:29 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 4 is 119 for call 5789 27/06/2011 16:53:29 DEBUG - CTICallObserver.callChangedEvent58031: got Terminal Connection Ringing Event 27/06/2011 16:53:29 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 5 is 218 for call 5789 27/06/2011 16:53:29 DEBUG - CTICallObserver.callChangedEvent58031: got Call Control Terminal Ringing Event 27/06/2011 16:53:30 DEBUG - No callid found in CTIEnd 27/06/2011 16:53:30 ERROR - No observer on extension:58044 27/06/2011 16:53:31 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 58031 is 4 27/06/2011 16:53:31 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 0 is 105 for call 5789 27/06/2011 16:53:31 DEBUG - CTICallObserver.callChangedEvent58031: got Connection Connected Event 27/06/2011 16:53:31 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 1 is 206 for call 5789 27/06/2011 16:53:31 DEBUG - CTICallObserver.callChangedEvent:58031: got Call Control Connection Established Event 27/06/2011 16:53:31 DEBUG - CTICallObserver.callChangedEvent:58031: found 2 connections 27/06/2011 16:53:31 DEBUG - CTICallObserver.callChangedEvent:58031: state of connection 0 is 51 27/06/2011 16:53:31 DEBUG - CTICallObserver.callChangedEvent:58031: state of connection 1 is 51 27/06/2011 16:53:31 DEBUG - CTICallObserver.callChangedEvent:58031: established both connections of call 27/06/2011 16:53:31 DEBUG - CTICallObserver.updateCallState 58031: setting call:5789 to state:established 27/06/2011 16:53:31 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 2 is 115 for call 5789 27/06/2011 16:53:31 DEBUG - CTICallObserver.callChangedEvent58031: got Terminal Connection Active Event 27/06/2011 16:53:31 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 3 is 219 for call 5789 27/06/2011 16:53:31 DEBUG - CTICallObserver.callChangedEvent:58031: got Terminal Connection Talking Event 27/06/2011 16:53:31 DEBUG - CTICallObserver.callChangedEvent:58031: found 2 connections 27/06/2011 16:53:31 DEBUG - CTICallObserver.callChangedEvent:58031: state of connection 0 is 51 27/06/2011 16:53:31 DEBUG - CTICallObserver.callChangedEvent:58031: state of connection 1 is 51 27/06/2011 16:53:31 DEBUG - CTICallObserver.callChangedEvent:58031: established both connections of call 27/06/2011 16:53:31 DEBUG - CTICallObserver.updateCallState 58031: setting call:5789 to state:established 27/06/2011 16:53:35 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 16:53:43 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 16:53:51 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 16:54:00 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 16:54:01 DEBUG - CTICallObserver.addCallToCache:caching call:5789 27/06/2011 16:54:01 DEBUG - CTICallObserver.getCallInfo: app is interested in call, setting MRCA:5789 27/06/2011 16:54:01 DEBUG - CallInfo.doGetCallInfo: Got call info for extension 58031 27/06/2011 16:54:01 DEBUG - Hold.doHold:58031 putting on hold ext:58031 27/06/2011 16:54:01 DEBUG - CTICallObserver.addApplicationObserver: adding an app observer to extension:58031 27/06/2011 16:54:01 DEBUG - Hold.doHold 58031: Placing terminal connection 0 on hold... 27/06/2011 16:54:01 DEBUG - Hold.doHold 58031: Waiting.... 27/06/2011 16:54:01 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 58031 is 1 27/06/2011 16:54:01 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 0 is 216 for call 5789 27/06/2011 16:54:01 DEBUG - CTICallObserver.callChangedEvent:58031: got Terminal Connection Held Event 27/06/2011 16:54:01 DEBUG - CTICallObserver.updateCallState 58031: setting call:5789 to state:held 27/06/2011 16:54:01 DEBUG - CTICallObserver.updateCallState 58031: setting cached call:5789 to state:held 27/06/2011 16:54:01 DEBUG - CTICallObserver.notifyApplicationObserver: Notifying 58031 about call event 27/06/2011 16:54:01 DEBUG - Hold.doHold 58031: Terminal connection 0 placed on hold 27/06/2011 16:54:01 DEBUG - Hold.doHold 58031: Done placing connections on hold 27/06/2011 16:54:01 DEBUG - CTICallObserver.removeApplicationObserver: removing an app observer from extension:58031 27/06/2011 16:54:01 DEBUG - Dial.doDial: Making call to 99841397284 from:58031 with ringmax:6 and UUI:5789 27/06/2011 16:54:01 DEBUG - CTICallObserver.addApplicationObserver: adding an app observer to extension:58031 27/06/2011 16:54:01 DEBUG - CTICallOperation.makeCall: Attempting to Connect from 58031 to 99841397284... 27/06/2011 16:54:01 DEBUG - CTICallOperation.makeCall 58031: Connecting with UUI 5789... 27/06/2011 16:54:01 DEBUG - CTICallOperation.makeCall 58031: UUI is ASCII:true 27/06/2011 16:54:01 DEBUG - CTICallOperation.makeCall: using Connect 27/06/2011 16:54:02 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 58031 is 7 27/06/2011 16:54:02 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 0 is 101 for call 5791 27/06/2011 16:54:02 DEBUG - CTICallObserver.callChangedEvent58031: got Connection Active Event 27/06/2011 16:54:02 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 1 is 106 for call 5791 27/06/2011 16:54:02 DEBUG - CTICallObserver.callChangedEvent58031: got Connection Created Event for id:5791 27/06/2011 16:54:02 DEBUG - CTICallObserver.addCall 58031: call id is 5791 27/06/2011 16:54:02 DEBUG - CTICallObserver.addCall 58031: ucid is 09999057911309173674 27/06/2011 16:54:02 DEBUG - CTICallObserver.addCall 58031: setting 5791 to state: initiated 27/06/2011 16:54:02 DEBUG - CallInfoData.CallInfoData:58031: callid 5791 27/06/2011 16:54:02 DEBUG - CallInfoData.CallInfoData:58031: ani 58031 27/06/2011 16:54:02 DEBUG - CallInfoData.CallInfoData:58031: dnis 99841397284 27/06/2011 16:54:02 DEBUG - CallInfoData.CallInfoData:58031: ucid 09999057911309173674 27/06/2011 16:54:02 DEBUG - CallInfoData.CallInfoData:58031: uui 27/06/2011 16:54:02 DEBUG - CTICallObserver.addCall 58031: added call to list 27/06/2011 16:54:02 DEBUG - CTICallObserver.addCall 58031:cache is:true 27/06/2011 16:54:02 DEBUG - CTICallObserver.addCallToCache:caching call:5791 27/06/2011 16:54:02 DEBUG - CTICallObserver.notifyApplicationObserver: Notifying 58031 about call event 27/06/2011 16:54:02 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 2 is 105 for call 5791 27/06/2011 16:54:02 DEBUG - CTICallObserver.callChangedEvent58031: got Connection Connected Event 27/06/2011 16:54:02 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 3 is 208 for call 5791 27/06/2011 16:54:02 DEBUG - CTICallObserver.callChangedEvent:58031: got an unknown event 208 27/06/2011 16:54:02 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 4 is 116 for call 5791 27/06/2011 16:54:02 DEBUG - CTICallObserver.callChangedEvent58031: got Terminal Connection Created Event 27/06/2011 16:54:02 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 5 is 115 for call 5791 27/06/2011 16:54:02 DEBUG - CTICallObserver.callChangedEvent58031: got Terminal Connection Active Event 27/06/2011 16:54:02 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 6 is 219 for call 5791 27/06/2011 16:54:02 DEBUG - CTICallObserver.callChangedEvent:58031: got Terminal Connection Talking Event 27/06/2011 16:54:02 DEBUG - CTICallObserver.callChangedEvent:58031: found 1 connections 27/06/2011 16:54:02 DEBUG - CTICallObserver.callChangedEvent:58031: Found connections object, but not 2 active connections. May be using FastConnect 27/06/2011 16:54:02 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 58031 is 1 27/06/2011 16:54:02 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 0 is 206 for call 5791 27/06/2011 16:54:02 DEBUG - CTICallObserver.callChangedEvent:58031: got Call Control Connection Established Event 27/06/2011 16:54:02 DEBUG - CTICallObserver.callChangedEvent:58031: found 1 connections 27/06/2011 16:54:02 DEBUG - CTICallObserver.callChangedEvent:58031: Found connections object, but not 2 active connections. May be using FastConnect 27/06/2011 16:54:08 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 16:54:16 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 16:54:16 DEBUG - Retrieve.doRetrieve: retrieving ext:58031 27/06/2011 16:54:16 DEBUG - Retrieve.doRetrieve: Terminal connection 0 state is HELD 27/06/2011 16:54:16 DEBUG - Retrieve.doRetrieve: Attempting to unhold... 27/06/2011 16:54:16 DEBUG - CTICallObserver.updateCallState 58031: setting call:5789 to state:established 27/06/2011 16:54:16 DEBUG - CTICallObserver.updateCallState 58031: setting cached call:5789 to state:established 27/06/2011 16:54:16 DEBUG - Retrieve.doRetrieve: after hold, new state in retrieve is TALKING 27/06/2011 16:54:16 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 58031 is 6 27/06/2011 16:54:16 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 0 is 117 for call 5791 27/06/2011 16:54:16 DEBUG - CTICallObserver.callChangedEvent:58031: got an unknown event 117 27/06/2011 16:54:16 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 1 is 215 for call 5791 27/06/2011 16:54:16 DEBUG - CTICallObserver.callChangedEvent:58031: got an unknown event 215 27/06/2011 16:54:16 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 2 is 107 for call 5791 27/06/2011 16:54:16 DEBUG - CTICallObserver.callChangedEvent:58031: got Connection Disconnected Event 107 27/06/2011 16:54:16 DEBUG - CTICallObserver.notifyApplicationObserver: Notifying 58031 about call event 27/06/2011 16:54:16 DEBUG - CTICallOperation.applicationCallEvent 58031: call was terminated 27/06/2011 16:54:17 DEBUG - CTICallOperation.makeCall 58031: Returned from connect call... 27/06/2011 16:54:17 DEBUG - CTICallOperation.makeCall 58031: new call id is 5791 27/06/2011 16:54:17 DEBUG - CTICallOperation.makeCall 58031: Connection is null, disconnected new call 27/06/2011 16:54:17 DEBUG - CTICallOperation.makeCall 58031: Waiting on mutex 27/06/2011 16:54:17 DEBUG - CTIConnectorManager.dropCall: Call state of call 5791 is INVALID 27/06/2011 16:54:17 DEBUG - Dial.StopCallTimer: Could find no timer to cancel for callid:5791 27/06/2011 16:54:17 DEBUG - Mutex.setWait: wait is false 27/06/2011 16:54:17 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 3 is 205 for call 5791 27/06/2011 16:54:17 DEBUG - CTICallObserver.callChangedEvent:58031: got Connection Disconnected Event 205 27/06/2011 16:54:17 DEBUG - CTICallObserver.notifyApplicationObserver: Notifying 58031 about call event 27/06/2011 16:54:17 DEBUG - CTICallOperation.applicationCallEvent 58031: call was terminated 27/06/2011 16:54:17 DEBUG - CTIConnectorManager.dropCall: Call state of call 5791 is INVALID 27/06/2011 16:54:17 DEBUG - Dial.StopCallTimer: Could find no timer to cancel for callid:5791 27/06/2011 16:54:17 DEBUG - Mutex.setWait: wait is false 27/06/2011 16:54:17 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 4 is 103 for call 5791 27/06/2011 16:54:17 DEBUG - CTICallObserver.callChangedEvent:58031: got Call Observation Ended Event 27/06/2011 16:54:17 DEBUG - CTICallObserver.removeCall:removing call:5791 from ext:58031 27/06/2011 16:54:17 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 5 is 219 for call 5789 27/06/2011 16:54:17 DEBUG - CTICallObserver.callChangedEvent:58031: got Terminal Connection Talking Event 27/06/2011 16:54:17 DEBUG - CTICallObserver.callChangedEvent:58031: found 2 connections 27/06/2011 16:54:17 DEBUG - CTICallObserver.callChangedEvent:58031: state of connection 0 is 51 27/06/2011 16:54:17 DEBUG - CTICallObserver.callChangedEvent:58031: state of connection 1 is 51 27/06/2011 16:54:17 DEBUG - CTICallObserver.callChangedEvent:58031: established both connections of call 27/06/2011 16:54:17 DEBUG - CTICallObserver.updateCallState 58031: setting call:5789 to state:established 27/06/2011 16:54:17 DEBUG - CTICallObserver.updateCallState 58031: setting cached call:5789 to state:established 27/06/2011 16:54:17 DEBUG - CTICallObserver.notifyApplicationObserver: Notifying 58031 about call event 27/06/2011 16:54:17 DEBUG - CTICallOperation.applicationCallEvent 58031: events are not for the dialed call, returning 27/06/2011 16:54:17 DEBUG - CTICallOperation.makeCall 58031: Thread on mutex + resumed 27/06/2011 16:54:17 DEBUG - CTICallObserver.removeApplicationObserver: removing an app observer from extension:58031 27/06/2011 16:54:17 DEBUG - Dial.doDial 58031: Call ID for newly dialed call:5791 27/06/2011 16:54:21 DEBUG - CTIConnectorManager.dropCall: Call state of call 5791 is INVALID 27/06/2011 16:54:21 DEBUG - CTICallObserver.updateCallState 58031: setting call:5791 to state:disconnected 27/06/2011 16:54:21 DEBUG - CTICallObserver.updateCallState 58031: setting cached call:5791 to state:disconnected 27/06/2011 16:54:21 DEBUG - CTIConnectorManager.dropCall: Call state of call 5789 is ACTIVE 27/06/2011 16:54:21 DEBUG - CTIConnectorManager.dropCall: Address is 58031... 27/06/2011 16:54:21 DEBUG - CTIConnectorManager.dropCall: Connection 0 state is CONNECTED 27/06/2011 16:54:21 DEBUG - CTIConnectorManager.dropCall: Connection 0 for address 58031 27/06/2011 16:54:21 DEBUG - CTIConnectorManager.dropCall: Connection 1 state is CONNECTED 27/06/2011 16:54:21 DEBUG - CTIConnectorManager.dropCall: Connection 1 for address 240 27/06/2011 16:54:21 DEBUG - CTIConnectorManager.dropCall: Disconnecting connection for address 58031... 27/06/2011 16:54:21 DEBUG - CTICallObserver.doDisconnect:no UUI during disconnect for cid:com.avaya.sce.cticonnector.servlet.server.CallInfoData@14cecee 27/06/2011 16:54:21 DEBUG - CTIConnectorManager.dropCall: Call com.avaya.jtapi.tsapi.ci@1243618 dropped 27/06/2011 16:54:21 DEBUG - CTICallObserver.updateCallState 58031: setting call:5789 to state:disconnected 27/06/2011 16:54:21 DEBUG - CTICallObserver.updateCallState 58031: setting cached call:5789 to state:disconnected 27/06/2011 16:54:21 DEBUG - Ending call on extension 58031 27/06/2011 16:54:21 DEBUG - CTICallObserver.removeAllCalls: Callid: id on extension:58031 is 5789 MRCA:5789 27/06/2011 16:54:21 DEBUG - CTICallObserver.removeAllCallsFromCache:clearing out MRCA 27/06/2011 16:54:21 DEBUG - CTICallObserver.removeAllCallsFromCache:removed all calls from extension:58031 27/06/2011 16:54:21 DEBUG - CTICallObserver.removeAllCallsFromCache:removed all calls from cache at extension:58031 27/06/2011 16:54:21 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 58031 is 4 27/06/2011 16:54:21 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 0 is 117 for call 5789 27/06/2011 16:54:21 DEBUG - CTICallObserver.callChangedEvent:58031: got an unknown event 117 27/06/2011 16:54:21 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 1 is 215 for call 5789 27/06/2011 16:54:21 DEBUG - CTICallObserver.callChangedEvent:58031: got an unknown event 215 27/06/2011 16:54:21 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 2 is 107 for call 5789 27/06/2011 16:54:21 DEBUG - CTICallObserver.callChangedEvent:58031: got Connection Disconnected Event 107 27/06/2011 16:54:21 DEBUG - CTICallObserver.callChangedEvent:58031: got disconnect, but no cticall found. 27/06/2011 16:54:21 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 3 is 205 for call 5789 27/06/2011 16:54:21 DEBUG - CTICallObserver.callChangedEvent:58031: got Connection Disconnected Event 205 27/06/2011 16:54:21 DEBUG - CTICallObserver.callChangedEvent:58031: got disconnect, but no cticall found. 27/06/2011 16:54:21 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 58031 is 1 27/06/2011 16:54:21 DEBUG - CTICallObserver.callChangedEvent 58031: Event: 0 is 103 for call 5789 27/06/2011 16:54:21 DEBUG - CTICallObserver.callChangedEvent:58031: got Call Observation Ended Event 27/06/2011 16:54:24 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 16:54:32 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 16:54:40 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 16:54:48 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 16:54:56 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 16:55:04 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 16:55:12 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 16:55:20 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 16:55:28 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 16:55:36 DEBUG - ProviderMonitor: Checking:ServionAES for availability

[+] Avaya Orchestration Designer/Dialog Designer (Archive - Oct 2013 and earlier) » CTI Dial Response - Initiated - Regarding, 27/06/2011 09:35:38 » Go to message
Team, We are using the below: Dialog Designer : 5.0.0.1603 ********** Voice Portal : 5.0 ****** Flow of the app: ******* 1. Call Agent first.(Using CCXML) 2. Play him the customer details(From A Dialog Designer application) 3. Once agent confirms, dial the Customer and then conference both. (Using CTI Held, Dial and Conference) Issue: While using CTIDial to reach the customer. we are getting the state as 'Initiated', which in return proceed as 'Not able to reach the customer'. As per our previous clarifications as mentioned in the below url, the 'initiated' will not be returned to the app. But it is returned to application. https://devconnect.avaya.com/public/forum/d_forum_3.jsp?t=8436&f=6 Question: *** How to consider this state response? Does it means , the customer reached successfully Or not? Please advice. Thanks, M. Sivasubramanian. Log Snippets:(CTI Log snippets) *********************** 27/06/2011 18:00:19 DEBUG - CTIConnectorManager.setTServerWait: TServer wait time is 4 27/06/2011 18:00:19 DEBUG - CTIConnectorManager.init: initing CTI connector. Verbosity set at 3 27/06/2011 18:00:19 DEBUG - CTIConnectorManager.init: CTI Version is 05.00.16.02 27/06/2011 18:00:19 DEBUG - CTIConnectorManager.CheckObserverTimeoutSet: Observer timeout interval found: 50 27/06/2011 18:00:19 DEBUG - CTIConnectorManager.getConnectionString: No entry for TServer in configuration file 27/06/2011 18:00:19 DEBUG - CTIConnectorManager.initProvider: Look for TServer config in DD application configuration (new method to 4.0) 27/06/2011 18:00:19 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: getting provider:AVAYA#S8720#CSTA#AES 27/06/2011 18:00:29 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider obtained 27/06/2011 18:00:29 DEBUG - CTIConnectorManager.initProvider: provider vendor version is 8 27/06/2011 18:00:29 DEBUG - CTIConnectorManager.initProvider: setup named licensing. 27/06/2011 18:00:29 WARN - CTIConnectorManager.initProvider: problem with requestPrivileges; the version of AES may not support Named Licensing. (Exception - com.avaya.jtapi.tsapi.TsapiPlatformException: Unexpected requestPrivileges TSAPI failure: com.avaya.jtapi.tsapi.TsapiPlatformException: requestPrivileges failure: com.avaya.jtapi.tsapi.TsapiPlatformException: ACS Error: 120) 27/06/2011 18:00:29 DEBUG - CTIConnectorManager.initProvider: shutdown and re-initilize provider. 27/06/2011 18:00:35 DEBUG - CTICallObserver.CTICallObserver:added 54990 observer 27/06/2011 18:00:37 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:00:41 DEBUG - CTICallObserver.CTICallObserver:added 54992 observer 27/06/2011 18:00:41 DEBUG - CTICallObserver.CTICallObserver:added 54993 observer 27/06/2011 18:00:41 DEBUG - CTICallObserver.CTICallObserver:added 54994 observer 27/06/2011 18:00:41 DEBUG - CTICallObserver.CTICallObserver:added 54995 observer 27/06/2011 18:00:41 DEBUG - CTICallObserver.CTICallObserver:added 54996 observer 27/06/2011 18:00:41 DEBUG - CTICallObserver.CTICallObserver:added 54997 observer 27/06/2011 18:00:41 DEBUG - CTICallObserver.CTICallObserver:added 54998 observer 27/06/2011 18:00:41 DEBUG - CTICallObserver.CTICallObserver:added 54999 observer 27/06/2011 18:00:41 DEBUG - CTICallObserver.CTICallObserver:added 58100 observer 27/06/2011 18:00:41 DEBUG - CTICallObserver.CTICallObserver:added 58101 observer 27/06/2011 18:00:41 DEBUG - CTICallObserver.CTICallObserver:added 58102 observer 27/06/2011 18:00:41 DEBUG - CTICallObserver.CTICallObserver:added 58103 observer 27/06/2011 18:00:41 DEBUG - CTICallObserver.CTICallObserver:added 58104 observer 27/06/2011 18:00:41 DEBUG - CTICallObserver.CTICallObserver:added 58106 observer 27/06/2011 18:00:41 DEBUG - CTICallObserver.CTICallObserver:added 58105 observer 27/06/2011 18:00:41 DEBUG - CTICallObserver.CTICallObserver:added 58107 observer 27/06/2011 18:00:41 DEBUG - CTICallObserver.CTICallObserver:added 58108 observer 27/06/2011 18:00:41 DEBUG - CTICallObserver.CTICallObserver:added 58109 observer 27/06/2011 18:00:41 DEBUG - CTICallObserver.CTICallObserver:added 58110 observer 27/06/2011 18:00:41 DEBUG - CTICallObserver.CTICallObserver:added 58111 observer 27/06/2011 18:00:41 DEBUG - CTICallObserver.CTICallObserver:added 58112 observer 27/06/2011 18:00:41 DEBUG - CTICallObserver.CTICallObserver:added 58113 observer 27/06/2011 18:00:41 DEBUG - CTICallObserver.CTICallObserver:added 58114 observer 27/06/2011 18:00:41 DEBUG - CTICallObserver.CTICallObserver:added 58115 observer 27/06/2011 18:00:42 DEBUG - CTICallObserver.CTICallObserver:added 58116 observer 27/06/2011 18:00:42 DEBUG - CTICallObserver.CTICallObserver:added 58117 observer 27/06/2011 18:00:42 DEBUG - CTICallObserver.CTICallObserver:added 58118 observer 27/06/2011 18:00:42 DEBUG - CTICallObserver.CTICallObserver:added 58119 observer 27/06/2011 18:00:42 DEBUG - CTICallObserver.CTICallObserver:added 58002 observer 27/06/2011 18:00:42 DEBUG - CTICallObserver.CTICallObserver:added 58001 observer 27/06/2011 18:00:42 DEBUG - CTICallObserver.CTICallObserver:added 58003 observer 27/06/2011 18:00:42 DEBUG - CTICallObserver.CTICallObserver:added 54991 observer 27/06/2011 18:00:42 DEBUG - CTICallObserver.CTICallObserver:added 58032 observer 27/06/2011 18:00:42 DEBUG - CTICallObserver.CTICallObserver:added 58031 observer 27/06/2011 18:00:48 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:00:56 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:01:04 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:01:12 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 54992 is 17 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 0 is 101 for call 5936 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent54992: got Connection Active Event 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 1 is 106 for call 5936 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent54992: got Connection Created Event for id:5936 27/06/2011 18:01:16 DEBUG - CTICallObserver.addCall 54992: call id is 5936 27/06/2011 18:01:16 DEBUG - CTICallObserver.addCall 54992: ucid is 09999059361309177709 27/06/2011 18:01:16 DEBUG - CTICallObserver.addCall 54992: setting 5936 to state: initiated 27/06/2011 18:01:16 DEBUG - CallInfoData.CallInfoData:54992: callid 5936 27/06/2011 18:01:16 DEBUG - CallInfoData.CallInfoData:54992: ani 4817 27/06/2011 18:01:16 DEBUG - CallInfoData.CallInfoData:54992: dnis 54992 27/06/2011 18:01:16 DEBUG - CallInfoData.CallInfoData:54992: ucid 09999059361309177709 27/06/2011 18:01:16 DEBUG - CallInfoData.CallInfoData:54992: uui 27/06/2011 18:01:16 DEBUG - CTICallObserver.addCall 54992: added call to list 27/06/2011 18:01:16 DEBUG - CTICallObserver.addCall 54992:cache is:false 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 2 is 105 for call 5936 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent54992: got Connection Connected Event 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 3 is 206 for call 5936 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent:54992: got Call Control Connection Established Event 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent:54992: found 2 connections 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent:54992: state of connection 0 is 51 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent:54992: state of connection 1 is 51 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent:54992: established both connections of call 27/06/2011 18:01:16 DEBUG - CTICallObserver.updateCallState 54992: setting call:5936 to state:established 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 4 is 116 for call 5936 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent54992: got Terminal Connection Created Event 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 5 is 115 for call 5936 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent54992: got Terminal Connection Active Event 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 6 is 219 for call 5936 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent:54992: got Terminal Connection Talking Event 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent:54992: found 2 connections 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent:54992: state of connection 0 is 51 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent:54992: state of connection 1 is 51 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent:54992: established both connections of call 27/06/2011 18:01:16 DEBUG - CTICallObserver.updateCallState 54992: setting call:5936 to state:established 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 7 is 106 for call 5936 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent54992: got Connection Created Event for id:5936 27/06/2011 18:01:16 DEBUG - CTICallObserver.addCall 54992: call id is 5936 is already added, returning call data 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 8 is 203 for call 5936 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent:54992: got Call Control alerting Event 27/06/2011 18:01:16 DEBUG - CTICallObserver.updateCallState 54992: setting call:5936 to state:ringing 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 9 is 104 for call 5936 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent54992: got Connection Alerting Event 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 10 is 105 for call 5936 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent54992: got Connection Connected Event 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 11 is 206 for call 5936 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent:54992: got Call Control Connection Established Event 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent:54992: found 2 connections 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent:54992: state of connection 0 is 51 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent:54992: state of connection 1 is 51 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent:54992: established both connections of call 27/06/2011 18:01:16 DEBUG - CTICallObserver.updateCallState 54992: setting call:5936 to state:established 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 12 is 116 for call 5936 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent54992: got Terminal Connection Created Event 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 13 is 218 for call 5936 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent54992: got Call Control Terminal Ringing Event 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 14 is 119 for call 5936 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent54992: got Terminal Connection Ringing Event 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 15 is 115 for call 5936 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent54992: got Terminal Connection Active Event 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 16 is 219 for call 5936 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent:54992: got Terminal Connection Talking Event 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent:54992: found 2 connections 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent:54992: state of connection 0 is 51 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent:54992: state of connection 1 is 51 27/06/2011 18:01:16 DEBUG - CTICallObserver.callChangedEvent:54992: established both connections of call 27/06/2011 18:01:16 DEBUG - CTICallObserver.updateCallState 54992: setting call:5936 to state:established 27/06/2011 18:01:21 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:01:29 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:01:29 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 54992 is 9 27/06/2011 18:01:29 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 0 is 117 for call 5936 27/06/2011 18:01:29 DEBUG - CTICallObserver.callChangedEvent:54992: got an unknown event 117 27/06/2011 18:01:29 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 1 is 215 for call 5936 27/06/2011 18:01:29 DEBUG - CTICallObserver.callChangedEvent:54992: got an unknown event 215 27/06/2011 18:01:29 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 2 is 107 for call 5936 27/06/2011 18:01:29 DEBUG - CTICallObserver.callChangedEvent:54992: got Connection Disconnected Event 107 27/06/2011 18:01:29 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 3 is 205 for call 5936 27/06/2011 18:01:29 DEBUG - CTICallObserver.callChangedEvent:54992: got Connection Disconnected Event 205 27/06/2011 18:01:29 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 4 is 117 for call 5936 27/06/2011 18:01:29 DEBUG - CTICallObserver.callChangedEvent:54992: got an unknown event 117 27/06/2011 18:01:29 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 5 is 215 for call 5936 27/06/2011 18:01:29 DEBUG - CTICallObserver.callChangedEvent:54992: got an unknown event 215 27/06/2011 18:01:29 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 6 is 107 for call 5936 27/06/2011 18:01:29 DEBUG - CTICallObserver.callChangedEvent:54992: got Connection Disconnected Event 107 27/06/2011 18:01:29 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 7 is 205 for call 5936 27/06/2011 18:01:29 DEBUG - CTICallObserver.callChangedEvent:54992: got Connection Disconnected Event 205 27/06/2011 18:01:29 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 8 is 103 for call 5936 27/06/2011 18:01:29 DEBUG - CTICallObserver.callChangedEvent:54992: got Call Observation Ended Event 27/06/2011 18:01:29 DEBUG - CTICallObserver.removeCall:removing call:5936 from ext:54992 27/06/2011 18:01:29 DEBUG - No callid found in CTIEnd 27/06/2011 18:01:29 DEBUG - Ending call on extension 54992 27/06/2011 18:01:29 DEBUG - CTICallObserver.removeAllCalls: Callid: id on extension:54992 is null MRCA: 27/06/2011 18:01:29 DEBUG - CTICallObserver.removeAllCallsFromCache:clearing out MRCA 27/06/2011 18:01:29 DEBUG - CTICallObserver.removeAllCallsFromCache:removed all calls from extension:54992 27/06/2011 18:01:29 DEBUG - CTICallObserver.removeAllCallsFromCache:removed all calls from cache at extension:54992 27/06/2011 18:01:37 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:01:45 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:01:53 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:02:01 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:02:09 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:02:17 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:02:25 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:02:33 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 54992 is 17 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 0 is 101 for call 5938 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent54992: got Connection Active Event 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 1 is 106 for call 5938 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent54992: got Connection Created Event for id:5938 27/06/2011 18:02:41 DEBUG - CTICallObserver.addCall 54992: call id is 5938 27/06/2011 18:02:41 DEBUG - CTICallObserver.addCall 54992: ucid is 09999059381309177794 27/06/2011 18:02:41 DEBUG - CTICallObserver.addCall 54992: setting 5938 to state: initiated 27/06/2011 18:02:41 DEBUG - CallInfoData.CallInfoData:54992: callid 5938 27/06/2011 18:02:41 DEBUG - CallInfoData.CallInfoData:54992: ani 4817 27/06/2011 18:02:41 DEBUG - CallInfoData.CallInfoData:54992: dnis 54992 27/06/2011 18:02:41 DEBUG - CallInfoData.CallInfoData:54992: ucid 09999059381309177794 27/06/2011 18:02:41 DEBUG - CallInfoData.CallInfoData:54992: uui 27/06/2011 18:02:41 DEBUG - CTICallObserver.addCall 54992: added call to list 27/06/2011 18:02:41 DEBUG - CTICallObserver.addCall 54992:cache is:false 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 2 is 105 for call 5938 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent54992: got Connection Connected Event 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 3 is 206 for call 5938 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent:54992: got Call Control Connection Established Event 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent:54992: found 2 connections 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent:54992: state of connection 0 is 51 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent:54992: state of connection 1 is 51 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent:54992: established both connections of call 27/06/2011 18:02:41 DEBUG - CTICallObserver.updateCallState 54992: setting call:5938 to state:established 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 4 is 116 for call 5938 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent54992: got Terminal Connection Created Event 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 5 is 115 for call 5938 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent54992: got Terminal Connection Active Event 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 6 is 219 for call 5938 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent:54992: got Terminal Connection Talking Event 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent:54992: found 2 connections 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent:54992: state of connection 0 is 51 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent:54992: state of connection 1 is 51 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent:54992: established both connections of call 27/06/2011 18:02:41 DEBUG - CTICallObserver.updateCallState 54992: setting call:5938 to state:established 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 7 is 106 for call 5938 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent54992: got Connection Created Event for id:5938 27/06/2011 18:02:41 DEBUG - CTICallObserver.addCall 54992: call id is 5938 is already added, returning call data 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 8 is 203 for call 5938 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent:54992: got Call Control alerting Event 27/06/2011 18:02:41 DEBUG - CTICallObserver.updateCallState 54992: setting call:5938 to state:ringing 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 9 is 104 for call 5938 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent54992: got Connection Alerting Event 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 10 is 105 for call 5938 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent54992: got Connection Connected Event 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 11 is 206 for call 5938 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent:54992: got Call Control Connection Established Event 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent:54992: found 2 connections 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent:54992: state of connection 0 is 51 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent:54992: state of connection 1 is 51 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent:54992: established both connections of call 27/06/2011 18:02:41 DEBUG - CTICallObserver.updateCallState 54992: setting call:5938 to state:established 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 12 is 116 for call 5938 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent54992: got Terminal Connection Created Event 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 13 is 218 for call 5938 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent54992: got Call Control Terminal Ringing Event 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 14 is 119 for call 5938 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent54992: got Terminal Connection Ringing Event 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 15 is 115 for call 5938 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent54992: got Terminal Connection Active Event 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 16 is 219 for call 5938 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent:54992: got Terminal Connection Talking Event 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent:54992: found 2 connections 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent:54992: state of connection 0 is 51 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent:54992: state of connection 1 is 51 27/06/2011 18:02:41 DEBUG - CTICallObserver.callChangedEvent:54992: established both connections of call 27/06/2011 18:02:41 DEBUG - CTICallObserver.updateCallState 54992: setting call:5938 to state:established 27/06/2011 18:02:41 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:02:49 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:02:57 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:03:05 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:03:13 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:03:21 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:03:29 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 54990 is 7 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 0 is 101 for call 5941 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent54990: got Connection Active Event 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 1 is 106 for call 5941 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent54990: got Connection Created Event for id:5941 27/06/2011 18:03:32 DEBUG - CTICallObserver.addCall 54990: call id is 5941 27/06/2011 18:03:32 DEBUG - CTICallObserver.addCall 54990: ucid is 09999059411309177844 27/06/2011 18:03:32 DEBUG - CTICallObserver.addCall 54990: setting 5941 to state: initiated 27/06/2011 18:03:32 DEBUG - CallInfoData.CallInfoData:54990: callid 5941 27/06/2011 18:03:32 DEBUG - CallInfoData.CallInfoData:54990: ani 27/06/2011 18:03:32 DEBUG - CallInfoData.CallInfoData:54990: dnis 27/06/2011 18:03:32 DEBUG - CallInfoData.CallInfoData:54990: ucid 09999059411309177844 27/06/2011 18:03:32 DEBUG - CallInfoData.CallInfoData:54990: uui 27/06/2011 18:03:32 DEBUG - CTICallObserver.addCall 54990: added call to list 27/06/2011 18:03:32 DEBUG - CTICallObserver.addCall 54990:cache is:false 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 2 is 105 for call 5941 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent54990: got Connection Connected Event 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 3 is 208 for call 5941 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent:54990: got an unknown event 208 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 4 is 116 for call 5941 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent54990: got Terminal Connection Created Event 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 5 is 115 for call 5941 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent54990: got Terminal Connection Active Event 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 6 is 219 for call 5941 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent:54990: got Terminal Connection Talking Event 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent:54990: found 1 connections 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent:54990: Found connections object, but not 2 active connections. May be using FastConnect 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 54990 is 1 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 0 is 206 for call 5941 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent:54990: got Call Control Connection Established Event 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent:54990: found 1 connections 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent:54990: Found connections object, but not 2 active connections. May be using FastConnect 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 54990 is 6 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 0 is 106 for call 5941 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent54990: got Connection Created Event for id:5941 27/06/2011 18:03:32 DEBUG - CTICallObserver.addCall 54990: call id is 5941 is already added, returning call data 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 1 is 116 for call 5941 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent54990: got Terminal Connection Created Event 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 2 is 104 for call 5941 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent54990: got Connection Alerting Event 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 3 is 203 for call 5941 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent:54990: got Call Control alerting Event 27/06/2011 18:03:32 DEBUG - CTICallObserver.updateCallState 54990: setting call:5941 to state:ringing 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 4 is 119 for call 5941 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent54990: got Terminal Connection Ringing Event 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 5 is 218 for call 5941 27/06/2011 18:03:32 DEBUG - CTICallObserver.callChangedEvent54990: got Call Control Terminal Ringing Event 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 54992 is 17 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 0 is 216 for call 5938 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54992: got Terminal Connection Held Event 27/06/2011 18:03:36 DEBUG - CTICallObserver.updateCallState 54992: setting call:5938 to state:held 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 1 is 101 for call 5942 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent54992: got Connection Active Event 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 2 is 106 for call 5942 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent54992: got Connection Created Event for id:5942 27/06/2011 18:03:36 DEBUG - CTICallObserver.addCall 54992: call id is 5942 27/06/2011 18:03:36 DEBUG - CTICallObserver.addCall 54992: ucid is 09999059421309177849 27/06/2011 18:03:36 DEBUG - CTICallObserver.addCall 54992: setting 5942 to state: initiated 27/06/2011 18:03:36 DEBUG - CallInfoData.CallInfoData:54992: callid 5942 27/06/2011 18:03:36 DEBUG - CallInfoData.CallInfoData:54992: ani 27/06/2011 18:03:36 DEBUG - CallInfoData.CallInfoData:54992: dnis 27/06/2011 18:03:36 DEBUG - CallInfoData.CallInfoData:54992: ucid 09999059421309177849 27/06/2011 18:03:36 DEBUG - CallInfoData.CallInfoData:54992: uui 27/06/2011 18:03:36 DEBUG - CTICallObserver.addCall 54992: added call to list 27/06/2011 18:03:36 DEBUG - CTICallObserver.addCall 54992:cache is:false 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 3 is 105 for call 5942 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent54992: got Connection Connected Event 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 4 is 208 for call 5942 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54992: got an unknown event 208 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 5 is 116 for call 5942 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent54992: got Terminal Connection Created Event 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 6 is 115 for call 5942 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent54992: got Terminal Connection Active Event 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 7 is 219 for call 5942 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54992: got Terminal Connection Talking Event 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54992: found 1 connections 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54992: Found connections object, but not 2 active connections. May be using FastConnect 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 8 is 117 for call 5938 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54992: got an unknown event 117 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 9 is 215 for call 5938 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54992: got an unknown event 215 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 10 is 107 for call 5938 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54992: got Connection Disconnected Event 107 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 11 is 205 for call 5938 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54992: got Connection Disconnected Event 205 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 12 is 117 for call 5938 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54992: got an unknown event 117 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 13 is 215 for call 5938 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54992: got an unknown event 215 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 14 is 107 for call 5938 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54992: got Connection Disconnected Event 107 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 15 is 205 for call 5938 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54992: got Connection Disconnected Event 205 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 16 is 103 for call 5938 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54992: got Call Observation Ended Event 27/06/2011 18:03:36 DEBUG - CTICallObserver.removeCall:removing call:5938 from ext:54992 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 54992 is 7 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 0 is 108 for call 5942 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54992: got Connection Failed Event 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54992: cause:103 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54992: Call id 5942 is unreachable 27/06/2011 18:03:36 DEBUG - CTICallObserver.updateCallState 54992: setting call:5942 to state:unreachable 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 1 is 207 for call 5942 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54992: got Connection Failed Event 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54992: cause:100 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 2 is 117 for call 5942 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54992: got an unknown event 117 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 3 is 215 for call 5942 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54992: got an unknown event 215 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 4 is 107 for call 5942 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54992: got Connection Disconnected Event 107 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 5 is 205 for call 5942 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54992: got Connection Disconnected Event 205 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 6 is 103 for call 5942 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54992: got Call Observation Ended Event 27/06/2011 18:03:36 DEBUG - CTICallObserver.removeCall:removing call:5942 from ext:54992 27/06/2011 18:03:36 DEBUG - No callid found in CTIEnd 27/06/2011 18:03:36 DEBUG - Ending call on extension 54992 27/06/2011 18:03:36 DEBUG - CTICallObserver.removeAllCalls: Callid: id on extension:54992 is null MRCA: 27/06/2011 18:03:36 DEBUG - CTICallObserver.removeAllCallsFromCache:clearing out MRCA 27/06/2011 18:03:36 DEBUG - CTICallObserver.removeAllCallsFromCache:removed all calls from extension:54992 27/06/2011 18:03:36 DEBUG - CTICallObserver.removeAllCallsFromCache:removed all calls from cache at extension:54992 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 54990 is 4 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 0 is 105 for call 5941 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent54990: got Connection Connected Event 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 1 is 206 for call 5941 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54990: got Call Control Connection Established Event 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54990: found 2 connections 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54990: state of connection 0 is 51 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54990: state of connection 1 is 51 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54990: established both connections of call 27/06/2011 18:03:36 DEBUG - CTICallObserver.updateCallState 54990: setting call:5941 to state:established 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 2 is 115 for call 5941 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent54990: got Terminal Connection Active Event 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 3 is 219 for call 5941 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54990: got Terminal Connection Talking Event 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54990: found 2 connections 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54990: state of connection 0 is 51 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54990: state of connection 1 is 51 27/06/2011 18:03:36 DEBUG - CTICallObserver.callChangedEvent:54990: established both connections of call 27/06/2011 18:03:36 DEBUG - CTICallObserver.updateCallState 54990: setting call:5941 to state:established 27/06/2011 18:03:37 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:03:46 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:03:54 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:04:02 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:04:08 DEBUG - CTICallObserver.addCallToCache:caching call:5941 27/06/2011 18:04:08 DEBUG - CTICallObserver.getCallInfo: app is interested in call, setting MRCA:5941 27/06/2011 18:04:08 DEBUG - CallInfo.doGetCallInfo: Got call info for extension 54990 27/06/2011 18:04:08 DEBUG - Hold.doHold:54990 putting on hold ext:54990 27/06/2011 18:04:08 DEBUG - CTICallObserver.addApplicationObserver: adding an app observer to extension:54990 27/06/2011 18:04:08 DEBUG - Hold.doHold 54990: Placing terminal connection 0 on hold... 27/06/2011 18:04:08 DEBUG - Hold.doHold 54990: Waiting.... 27/06/2011 18:04:09 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 54990 is 1 27/06/2011 18:04:09 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 0 is 216 for call 5941 27/06/2011 18:04:09 DEBUG - CTICallObserver.callChangedEvent:54990: got Terminal Connection Held Event 27/06/2011 18:04:09 DEBUG - CTICallObserver.updateCallState 54990: setting call:5941 to state:held 27/06/2011 18:04:09 DEBUG - CTICallObserver.updateCallState 54990: setting cached call:5941 to state:held 27/06/2011 18:04:09 DEBUG - CTICallObserver.notifyApplicationObserver: Notifying 54990 about call event 27/06/2011 18:04:09 DEBUG - Hold.doHold 54990: Terminal connection 0 placed on hold 27/06/2011 18:04:09 DEBUG - Hold.doHold 54990: Done placing connections on hold 27/06/2011 18:04:09 DEBUG - CTICallObserver.removeApplicationObserver: removing an app observer from extension:54990 27/06/2011 18:04:09 DEBUG - Dial.doDial: Making call to 99962277361 from:54990 with ringmax:6 and UUI:5941 27/06/2011 18:04:09 DEBUG - CTICallObserver.addApplicationObserver: adding an app observer to extension:54990 27/06/2011 18:04:09 DEBUG - CTICallOperation.makeCall: Attempting to Connect from 54990 to 99962277361... 27/06/2011 18:04:09 DEBUG - CTICallOperation.makeCall 54990: Connecting with UUI 5941... 27/06/2011 18:04:09 DEBUG - CTICallOperation.makeCall 54990: UUI is ASCII:true 27/06/2011 18:04:09 DEBUG - CTICallOperation.makeCall: using Connect 27/06/2011 18:04:09 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 54990 is 7 27/06/2011 18:04:09 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 0 is 101 for call 5944 27/06/2011 18:04:09 DEBUG - CTICallObserver.callChangedEvent54990: got Connection Active Event 27/06/2011 18:04:09 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 1 is 106 for call 5944 27/06/2011 18:04:09 DEBUG - CTICallObserver.callChangedEvent54990: got Connection Created Event for id:5944 27/06/2011 18:04:09 DEBUG - CTICallObserver.addCall 54990: call id is 5944 27/06/2011 18:04:09 DEBUG - CTICallObserver.addCall 54990: ucid is 09999059441309177882 27/06/2011 18:04:09 DEBUG - CTICallObserver.addCall 54990: setting 5944 to state: initiated 27/06/2011 18:04:09 DEBUG - CallInfoData.CallInfoData:54990: callid 5944 27/06/2011 18:04:09 DEBUG - CallInfoData.CallInfoData:54990: ani 54990 27/06/2011 18:04:09 DEBUG - CallInfoData.CallInfoData:54990: dnis 99962277361 27/06/2011 18:04:09 DEBUG - CallInfoData.CallInfoData:54990: ucid 09999059441309177882 27/06/2011 18:04:09 DEBUG - CallInfoData.CallInfoData:54990: uui 27/06/2011 18:04:09 DEBUG - CTICallObserver.addCall 54990: added call to list 27/06/2011 18:04:09 DEBUG - CTICallObserver.addCall 54990:cache is:true 27/06/2011 18:04:09 DEBUG - CTICallObserver.addCallToCache:caching call:5944 27/06/2011 18:04:09 DEBUG - CTICallObserver.notifyApplicationObserver: Notifying 54990 about call event 27/06/2011 18:04:09 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 2 is 105 for call 5944 27/06/2011 18:04:09 DEBUG - CTICallObserver.callChangedEvent54990: got Connection Connected Event 27/06/2011 18:04:09 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 3 is 208 for call 5944 27/06/2011 18:04:09 DEBUG - CTICallObserver.callChangedEvent:54990: got an unknown event 208 27/06/2011 18:04:09 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 4 is 116 for call 5944 27/06/2011 18:04:09 DEBUG - CTICallObserver.callChangedEvent54990: got Terminal Connection Created Event 27/06/2011 18:04:09 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 5 is 115 for call 5944 27/06/2011 18:04:09 DEBUG - CTICallObserver.callChangedEvent54990: got Terminal Connection Active Event 27/06/2011 18:04:09 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 6 is 219 for call 5944 27/06/2011 18:04:09 DEBUG - CTICallObserver.callChangedEvent:54990: got Terminal Connection Talking Event 27/06/2011 18:04:09 DEBUG - CTICallObserver.callChangedEvent:54990: found 1 connections 27/06/2011 18:04:09 DEBUG - CTICallObserver.callChangedEvent:54990: Found connections object, but not 2 active connections. May be using FastConnect 27/06/2011 18:04:09 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 54990 is 1 27/06/2011 18:04:09 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 0 is 206 for call 5944 27/06/2011 18:04:09 DEBUG - CTICallObserver.callChangedEvent:54990: got Call Control Connection Established Event 27/06/2011 18:04:09 DEBUG - CTICallObserver.callChangedEvent:54990: found 1 connections 27/06/2011 18:04:09 DEBUG - CTICallObserver.callChangedEvent:54990: Found connections object, but not 2 active connections. May be using FastConnect 27/06/2011 18:04:10 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:04:18 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:04:26 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:04:34 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:04:39 DEBUG - CTICallOperation.makeCall: Exception com.avaya.jtapi.tsapi.TsapiPlatformException: Could not meet post-conditions of connect() 27/06/2011 18:04:39 DEBUG - error type is 4 code is 0 27/06/2011 18:04:39 DEBUG - CTICallOperation.makeCall 54990: Waiting on mutex 27/06/2011 18:04:42 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:04:50 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:04:58 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:05:06 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:05:14 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:05:22 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:05:30 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:05:38 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:05:46 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:05:54 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:06:02 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:06:09 DEBUG - Retrieve.doRetrieve: retrieving ext:54990 27/06/2011 18:06:09 DEBUG - Retrieve.doRetrieve: Terminal connection 0 state is HELD 27/06/2011 18:06:09 DEBUG - Retrieve.doRetrieve: Attempting to unhold... 27/06/2011 18:06:09 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 54990 is 6 27/06/2011 18:06:09 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 0 is 117 for call 5944 27/06/2011 18:06:09 DEBUG - CTICallObserver.callChangedEvent:54990: got an unknown event 117 27/06/2011 18:06:09 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 1 is 215 for call 5944 27/06/2011 18:06:09 DEBUG - CTICallObserver.callChangedEvent:54990: got an unknown event 215 27/06/2011 18:06:09 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 2 is 107 for call 5944 27/06/2011 18:06:09 DEBUG - CTICallObserver.callChangedEvent:54990: got Connection Disconnected Event 107 27/06/2011 18:06:09 DEBUG - CTICallObserver.notifyApplicationObserver: Notifying 54990 about call event 27/06/2011 18:06:09 DEBUG - CTICallOperation.applicationCallEvent 54990: call was terminated 27/06/2011 18:06:09 DEBUG - CTICallObserver.updateCallState 54990: setting call:5941 to state:established 27/06/2011 18:06:09 DEBUG - CTICallObserver.updateCallState 54990: setting cached call:5941 to state:established 27/06/2011 18:06:09 DEBUG - Retrieve.doRetrieve: after hold, new state in retrieve is TALKING 27/06/2011 18:06:09 DEBUG - CTIConnectorManager.dropCall: Call state of call 5944 is INVALID 27/06/2011 18:06:09 DEBUG - Dial.StopCallTimer: Could find no timer to cancel for callid:5944 27/06/2011 18:06:09 DEBUG - Mutex.setWait: wait is false 27/06/2011 18:06:09 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 3 is 205 for call 5944 27/06/2011 18:06:09 DEBUG - CTICallObserver.callChangedEvent:54990: got Connection Disconnected Event 205 27/06/2011 18:06:09 DEBUG - CTICallObserver.notifyApplicationObserver: Notifying 54990 about call event 27/06/2011 18:06:09 DEBUG - CTICallOperation.applicationCallEvent 54990: call was terminated 27/06/2011 18:06:09 DEBUG - CTIConnectorManager.dropCall: Call state of call 5944 is INVALID 27/06/2011 18:06:09 DEBUG - Dial.StopCallTimer: Could find no timer to cancel for callid:5944 27/06/2011 18:06:09 DEBUG - Mutex.setWait: wait is false 27/06/2011 18:06:09 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 4 is 103 for call 5944 27/06/2011 18:06:09 DEBUG - CTICallObserver.callChangedEvent:54990: got Call Observation Ended Event 27/06/2011 18:06:09 DEBUG - CTICallObserver.removeCall:removing call:5944 from ext:54990 27/06/2011 18:06:09 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 5 is 219 for call 5941 27/06/2011 18:06:09 DEBUG - CTICallObserver.callChangedEvent:54990: got Terminal Connection Talking Event 27/06/2011 18:06:09 DEBUG - CTICallObserver.callChangedEvent:54990: found 2 connections 27/06/2011 18:06:09 DEBUG - CTICallObserver.callChangedEvent:54990: state of connection 0 is 51 27/06/2011 18:06:09 DEBUG - CTICallObserver.callChangedEvent:54990: state of connection 1 is 51 27/06/2011 18:06:09 DEBUG - CTICallObserver.callChangedEvent:54990: established both connections of call 27/06/2011 18:06:09 DEBUG - CTICallObserver.updateCallState 54990: setting call:5941 to state:established 27/06/2011 18:06:09 DEBUG - CTICallObserver.updateCallState 54990: setting cached call:5941 to state:established 27/06/2011 18:06:09 DEBUG - CTICallObserver.notifyApplicationObserver: Notifying 54990 about call event 27/06/2011 18:06:09 DEBUG - CTICallOperation.applicationCallEvent 54990: events are not for the dialed call, returning 27/06/2011 18:06:09 DEBUG - CTICallOperation.makeCall 54990: Thread on mutex + resumed 27/06/2011 18:06:09 DEBUG - CTICallObserver.removeApplicationObserver: removing an app observer from extension:54990 27/06/2011 18:06:09 DEBUG - Dial.doDial 54990: Call ID for newly dialed call:5944 27/06/2011 18:06:10 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:06:17 DEBUG - CTIConnectorManager.dropCall: Call state of call 5944 is INVALID 27/06/2011 18:06:17 DEBUG - CTICallObserver.updateCallState 54990: setting call:5944 to state:disconnected 27/06/2011 18:06:17 DEBUG - CTICallObserver.updateCallState 54990: setting cached call:5944 to state:disconnected 27/06/2011 18:06:17 DEBUG - CTIConnectorManager.dropCall: Call state of call 5941 is ACTIVE 27/06/2011 18:06:17 DEBUG - CTIConnectorManager.dropCall: Address is 54990... 27/06/2011 18:06:17 DEBUG - CTIConnectorManager.dropCall: Connection 0 state is CONNECTED 27/06/2011 18:06:17 DEBUG - CTIConnectorManager.dropCall: Connection 0 for address 54990 27/06/2011 18:06:17 DEBUG - CTIConnectorManager.dropCall: Connection 1 state is CONNECTED 27/06/2011 18:06:17 DEBUG - CTIConnectorManager.dropCall: Connection 1 for address 240 27/06/2011 18:06:17 DEBUG - CTIConnectorManager.dropCall: Disconnecting connection for address 54990... 27/06/2011 18:06:17 DEBUG - CTICallObserver.doDisconnect:no UUI during disconnect for cid:com.avaya.sce.cticonnector.servlet.server.CallInfoData@1b0b39a 27/06/2011 18:06:17 DEBUG - CTIConnectorManager.dropCall: Call com.avaya.jtapi.tsapi.ci@f4ffd8 dropped 27/06/2011 18:06:17 DEBUG - CTICallObserver.updateCallState 54990: setting call:5941 to state:disconnected 27/06/2011 18:06:17 DEBUG - CTICallObserver.updateCallState 54990: setting cached call:5941 to state:disconnected 27/06/2011 18:06:17 DEBUG - Ending call on extension 54990 27/06/2011 18:06:17 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 54990 is 4 27/06/2011 18:06:17 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 0 is 117 for call 5941 27/06/2011 18:06:17 DEBUG - CTICallObserver.callChangedEvent:54990: got an unknown event 117 27/06/2011 18:06:17 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 1 is 215 for call 5941 27/06/2011 18:06:17 DEBUG - CTICallObserver.callChangedEvent:54990: got an unknown event 215 27/06/2011 18:06:17 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 2 is 107 for call 5941 27/06/2011 18:06:17 DEBUG - CTICallObserver.callChangedEvent:54990: got Connection Disconnected Event 107 27/06/2011 18:06:17 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 3 is 205 for call 5941 27/06/2011 18:06:17 DEBUG - CTICallObserver.callChangedEvent:54990: got Connection Disconnected Event 205 27/06/2011 18:06:17 DEBUG - CTICallObserver.removeAllCalls: Callid: id on extension:54990 is 5941 MRCA:5941 27/06/2011 18:06:17 DEBUG - CTICallObserver.removeAllCallsFromCache:clearing out MRCA 27/06/2011 18:06:17 DEBUG - CTICallObserver.removeAllCallsFromCache:removed all calls from extension:54990 27/06/2011 18:06:17 DEBUG - CTICallObserver.removeAllCallsFromCache:removed all calls from cache at extension:54990 27/06/2011 18:06:17 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 54990 is 1 27/06/2011 18:06:17 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 0 is 103 for call 5941 27/06/2011 18:06:17 DEBUG - CTICallObserver.callChangedEvent:54990: got Call Observation Ended Event 27/06/2011 18:06:18 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:06:26 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:06:34 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:06:43 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 54992 is 17 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 0 is 101 for call 5946 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent54992: got Connection Active Event 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 1 is 106 for call 5946 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent54992: got Connection Created Event for id:5946 27/06/2011 18:06:50 DEBUG - CTICallObserver.addCall 54992: call id is 5946 27/06/2011 18:06:50 DEBUG - CTICallObserver.addCall 54992: ucid is 09999059461309178043 27/06/2011 18:06:50 DEBUG - CTICallObserver.addCall 54992: setting 5946 to state: initiated 27/06/2011 18:06:50 DEBUG - CallInfoData.CallInfoData:54992: callid 5946 27/06/2011 18:06:50 DEBUG - CallInfoData.CallInfoData:54992: ani 4817 27/06/2011 18:06:50 DEBUG - CallInfoData.CallInfoData:54992: dnis 54992 27/06/2011 18:06:50 DEBUG - CallInfoData.CallInfoData:54992: ucid 09999059461309178043 27/06/2011 18:06:50 DEBUG - CallInfoData.CallInfoData:54992: uui 27/06/2011 18:06:50 DEBUG - CTICallObserver.addCall 54992: added call to list 27/06/2011 18:06:50 DEBUG - CTICallObserver.addCall 54992:cache is:false 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 2 is 105 for call 5946 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent54992: got Connection Connected Event 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 3 is 206 for call 5946 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent:54992: got Call Control Connection Established Event 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent:54992: found 2 connections 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent:54992: state of connection 0 is 51 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent:54992: state of connection 1 is 51 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent:54992: established both connections of call 27/06/2011 18:06:50 DEBUG - CTICallObserver.updateCallState 54992: setting call:5946 to state:established 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 4 is 116 for call 5946 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent54992: got Terminal Connection Created Event 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 5 is 115 for call 5946 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent54992: got Terminal Connection Active Event 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 6 is 219 for call 5946 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent:54992: got Terminal Connection Talking Event 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent:54992: found 2 connections 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent:54992: state of connection 0 is 51 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent:54992: state of connection 1 is 51 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent:54992: established both connections of call 27/06/2011 18:06:50 DEBUG - CTICallObserver.updateCallState 54992: setting call:5946 to state:established 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 7 is 106 for call 5946 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent54992: got Connection Created Event for id:5946 27/06/2011 18:06:50 DEBUG - CTICallObserver.addCall 54992: call id is 5946 is already added, returning call data 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 8 is 104 for call 5946 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent54992: got Connection Alerting Event 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 9 is 203 for call 5946 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent:54992: got Call Control alerting Event 27/06/2011 18:06:50 DEBUG - CTICallObserver.updateCallState 54992: setting call:5946 to state:ringing 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 10 is 116 for call 5946 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent54992: got Terminal Connection Created Event 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 11 is 119 for call 5946 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent54992: got Terminal Connection Ringing Event 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 12 is 218 for call 5946 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent54992: got Call Control Terminal Ringing Event 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 13 is 105 for call 5946 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent54992: got Connection Connected Event 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 14 is 206 for call 5946 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent:54992: got Call Control Connection Established Event 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent:54992: found 2 connections 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent:54992: state of connection 0 is 51 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent:54992: state of connection 1 is 51 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent:54992: established both connections of call 27/06/2011 18:06:50 DEBUG - CTICallObserver.updateCallState 54992: setting call:5946 to state:established 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 15 is 115 for call 5946 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent54992: got Terminal Connection Active Event 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent 54992: Event: 16 is 219 for call 5946 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent:54992: got Terminal Connection Talking Event 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent:54992: found 2 connections 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent:54992: state of connection 0 is 51 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent:54992: state of connection 1 is 51 27/06/2011 18:06:50 DEBUG - CTICallObserver.callChangedEvent:54992: established both connections of call 27/06/2011 18:06:50 DEBUG - CTICallObserver.updateCallState 54992: setting call:5946 to state:established 27/06/2011 18:06:51 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:06:59 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:07:07 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:07:15 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:07:23 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:07:31 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 54990 is 7 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 0 is 101 for call 5947 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent54990: got Connection Active Event 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 1 is 106 for call 5947 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent54990: got Connection Created Event for id:5947 27/06/2011 18:07:39 DEBUG - CTICallObserver.addCall 54990: call id is 5947 27/06/2011 18:07:39 DEBUG - CTICallObserver.addCall 54990: ucid is 09999059471309178092 27/06/2011 18:07:39 DEBUG - CTICallObserver.addCall 54990: setting 5947 to state: initiated 27/06/2011 18:07:39 DEBUG - CallInfoData.CallInfoData:54990: callid 5947 27/06/2011 18:07:39 DEBUG - CallInfoData.CallInfoData:54990: ani 27/06/2011 18:07:39 DEBUG - CallInfoData.CallInfoData:54990: dnis 27/06/2011 18:07:39 DEBUG - CallInfoData.CallInfoData:54990: ucid 09999059471309178092 27/06/2011 18:07:39 DEBUG - CallInfoData.CallInfoData:54990: uui 27/06/2011 18:07:39 DEBUG - CTICallObserver.addCall 54990: added call to list 27/06/2011 18:07:39 DEBUG - CTICallObserver.addCall 54990:cache is:false 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 2 is 105 for call 5947 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent54990: got Connection Connected Event 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 3 is 208 for call 5947 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent:54990: got an unknown event 208 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 4 is 116 for call 5947 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent54990: got Terminal Connection Created Event 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 5 is 115 for call 5947 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent54990: got Terminal Connection Active Event 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 6 is 219 for call 5947 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent:54990: got Terminal Connection Talking Event 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent:54990: found 1 connections 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent:54990: Found connections object, but not 2 active connections. May be using FastConnect 27/06/2011 18:07:39 DEBUG - ProviderMonitor: Checking:ServionAES for availability 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 54990 is 1 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 0 is 206 for call 5947 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent:54990: got Call Control Connection Established Event 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent:54990: found 2 connections 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent:54990: state of connection 0 is 51 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent:54990: state of connection 1 is 50 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent:54990: Call is not fully established 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 54990 is 6 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 0 is 106 for call 5947 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent54990: got Connection Created Event for id:5947 27/06/2011 18:07:39 DEBUG - CTICallObserver.addCall 54990: call id is 5947 is already added, returning call data 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 1 is 116 for call 5947 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent54990: got Terminal Connection Created Event 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 2 is 104 for call 5947 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent54990: got Connection Alerting Event 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 3 is 203 for call 5947 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent:54990: got Call Control alerting Event 27/06/2011 18:07:39 DEBUG - CTICallObserver.updateCallState 54990: setting call:5947 to state:ringing 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 4 is 119 for call 5947 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent54990: got Terminal Connection Ringing Event 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent 54990: Event: 5 is 218 for call 5947 27/06/2011 18:07:39 DEBUG - CTICallObserver.callChangedEvent54990: got Call Control Terminal Ringing Event 27/06/2011 18:07:41 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 54990 is 4 27/06/2011 18:07:41 DEBUG - CTICallObserver.callChangedEvent 54990: Even

[+] Avaya Orchestration Designer/Dialog Designer (Archive - Oct 2013 and earlier) » Outbound Calls Not getting disconnected, 05/01/2011 00:24:11 » Go to message
Hi, Thanks for your reply. Thanks, M. Sivasubramanian.

[+] Avaya Orchestration Designer/Dialog Designer (Archive - Oct 2013 and earlier) » Outbound Calls Not getting disconnected, 04/01/2011 01:56:58 » Go to message
Team, While looking into the CCXML scripts, found that the Agent Connection ID has been passed to the dialogstart TAG, but still no events has been raised either WITHIN THE VXML APP or WITH THE CCXML SCRIPTS. Thanks, M. Sivasubramanian.

[+] Avaya Orchestration Designer/Dialog Designer (Archive - Oct 2013 and earlier) » Outbound Calls Not getting disconnected, 04/01/2011 01:53:13 » Go to message
Hi, Thanks for your response. Yes . you are right. We are using LaunchCCXML to start the call. I should have explained it more detailed. The Callback request is registered with a IVR application and an external application(Windows Service) looks for the availability of records and launch them using LaunchCCXML. Our understanding is , If we make the call to Customer using CCXML, then TWO OUTBOUND CHANNELS(one for agent and other one for customer) would be occupied till the end of the call. If we dial to CUSTOMER using CTI from the VXML application, the call has been made from SAME CHANNEL FROM WHERE THE CALL HAS BEEN ORIGINATED, and hence ONLY ONE CHANNEL has been used for OUTBOUND. Are we right? Please feel free to add/revert with your comments on this approach if any. We will try the suggested approach of passing connection Id to DD app, to see we have some events related to agent call. Thanks Again, M. Sivasubramanian.

[+] Avaya Orchestration Designer/Dialog Designer (Archive - Oct 2013 and earlier) » CTI Nodes - Clarifications, 04/01/2011 01:46:02 » Go to message
Thanks for your response.

[+] Avaya Orchestration Designer/Dialog Designer (Archive - Oct 2013 and earlier) » Voice mail Detection with CTI Nodes, 04/01/2011 01:45:50 » Go to message
Thanks for your response.

[+] Avaya Orchestration Designer/Dialog Designer (Archive - Oct 2013 and earlier) » Voice mail Detection with CTI Nodes, 03/01/2011 01:29:30 » Go to message
Team, 1. How to detect the Voice mail, while using the CTI Nodes of Dialog Designer application to reach a number? Because during testing we found that estabilished has been returned. Is there any other property/methods of Dial State Response available to check/detect the Voice mail with the CTI Calls?(As we get the state as in CCXML call progress analysis ) 2. Also how to detect the FAX while dialing using CTI nodes?(As we get the state as in CCXML call progress analysis ) Appreciate you help on this. Thanks, M. Sivasubramanian.

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