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Defining International Support Hotline workflows with Avaya Engagement Designer

It’s easy to define workflows to handle calls into a company’s international support hotline using Avaya Engagement Designer, and this video will show you how with a step-by-step example for this use case.
Watch the video

Integrating assisted and automated customer experience management

Learn how to integrate assisted and automated experience management services with these new and updated sample applications, now available from DevConnect.
Get new Contact Center Select sample applications
Get updated Avaya Aura Contact Center sample applications

Compliance Testing with IP Office 9.1

IP Office Release 9.1 is now generally available. DevConnect members with a solution that was compliance tested with IP Office 9.0 or earlier must resubmit their solution for testing to be compliant with Release 9.1. Beginning with this release, IP Office 500 V2 and IP Office Server Edition become two distinct DevConnect platforms. Members are required to select the appropriate IP Office platform when registering a solution for compliance testing. For more information, see: