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The latest in the series of know-how videos for users of Avaya Engagement designer shows how to build and test a workflow definition that handles calls into a company’s international support hotline.
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Learn how to integrate assisted and automated experience management services in the contact center with these new and updated sample applications, now available from DevConnect.
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Get updated Avaya Aura Contact Center sample applications
IP Office Release 9.1 is now generally available. DevConnect members with a solution that was compliance tested with IP Office 9.0 or earlier must resubmit their solution for testing to be compliant with Release 9.1. Beginning with this release, IP Office 500 V2 and IP Office Server Edition become two distinct DevConnect platforms. Members are required to select the appropriate IP Office platform when registering a solution for compliance testing. For more information, see: