Intelligent Customer Routing

Latest Release: 8.0 (July 2021)

Educational Resources

The following educational resources are available to help developers create applications that use Intelligent Customer Routing interfaces:

Sample Applications

ICR Core SDK Sample Modules

The ICR Core SDK includes two sample extension modules, designed to help developers understand and create their own routing modules:

  • Preferred Site Module
  • Percentage Distribution Module

The ICR Core SDK, and the ICR SDK Programmer Guide that describes the sample modules, are available for download from Releases > Downloads for the release of Intelligent Customer Routing that you are using.