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Avaya Analytics

Latest Release: Analytics w/CSP 4.3 (January 2023)

Avaya Analytics Release 4.3 using Avaya CSP

Avaya Analytics Release 432 using Avaya Common Services Platform (CSP) was made generally available in January 2023. This is the latest release, and is recommended for new development.

Overview Downloads

New in Release 4.3

Avaya Analytics 4.2 introduced the following new and enhanced features:

  • Enhancements to real-time and historical reporting including new measures for In Focus/Out of Focus and post response activities as well as updates to existing blended measures
  • Improvements to deployment activities, including geo monitoring and crunchy monitoring tools, copy functionality for deployment spreadsheet, non-expiry licensing for historical reporting, upscaling, approval process for ad-hoc feature measures, prevention of empty interval database writing, and MSTR web session timeout
  • Updated the platform version to Common Services 1.3.0.1

For more information about the features in this release, see the Release Notes available for download under the Downloads tab.

Release history

Avaya Analytics using Avaya CSP:

End of Support Dec 2023 (view notice)

End of Support Jul 2023 (view notice)

End of Support Sep 2021 (view notice)

Avaya Analytics using Oracle:

End of Support Mar 2020 (view notice)

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Release Information

IMPORTANT The Real-time Open Interface API using Kafka is now deprecated and new customers should use the Avaya Analytics REST & WebSocket Open Interface. The last update to the Real-time Open Interface API was release 4.1, which is compatible with Avaya Analytics release 4.1.1.

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