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Avaya IQ

Latest Release: 5.3 (Feb 2017)

Release 5.2

Avaya IQ Release 5.2 was made generally available in June 2011. Service Pack 6 was issued in April 2015. This is NOT the latest Avaya IQ release.

Important The following end of sale and end of support dates have been announced:
  • End of sale: May 22, 2017
  • End of support: July 1, 2020
Additional information about the end of sale and end of support dates can be found here.
Overview Downloads

Features in the new release

Avaya IQ Release 5.2 includes the following new and enhanced features:

  • New standard historical agent, queue and routing point classification summary reports.
  • Agent and queue performance center reports can be customized to include Channel mode.
  • Standard historical and real-time reports that previously reported only Call Center Elite data now also report Avaya Aura® Contact Center data.
  • Ability to manage external application URL links with Avaya IQ Performance Center.
  • Ability to change the host name and IP address of the Avaya IQ system.
  • Support for Internet Explorer 8.
  • The Implementation Planning Tool (IPT) now supports survivable Communication Manager and Avaya Aura Contact Center.
  • Support for survivability of Avaya Aura Communication Manager 6.0.
  • Zero downtime upgrades.

The Avaya IQ Data Export SDK has not been updated for this release: the edition originally released with IQ 4.2 should continue to be used.

Release history

End of Support Jul 2021(view notice)

Jul 2020 (view notice)

Earlier Releases (view notice)

Release Information Product Overview Data Export Web Service

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Developer Documentation

The SDK download includes Web-based versions of the Data Export Web Service Specification and Data Export Programmer Guide .