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Avaya IQ

Release 5.2

Avaya IQ Release 5.2 was made generally available in June 2011. Service Pack 6 was issued in April 2015. This is NOT the latest Avaya IQ release.

End of Sale & Support Notice

Effective May 22nd, 2017, Avaya IQ release 5.2.x and Avaya IQ release 5.3.x – are End of Sale. The other important dates of Avaya IQ 5.2.x are End of Software Support July 1st, 2020 and for Avaya IQ 5.3.0.x is July 1st, 2021, End of hardware parts support May 22nd, 2023 and End of Services Support for 5.2.x and 5.3.x is May 22nd, 2024.

Avaya Oceana® Solution and Avaya Analytics™ is recommended for all new development activities.

For More Information

New In This Release

Avaya IQ Release 5.2 includes the following new and enhanced features:

  • New standard historical agent, queue and routing point classification summary reports.
  • Agent and queue performance center reports can be customized to include Channel mode.
  • Standard historical and real-time reports that previously reported only Call Center Elite data now also report Avaya Aura® Contact Center data.
  • Ability to manage external application URL links with Avaya IQ Performance Center.
  • Ability to change the host name and IP address of the Avaya IQ system.
  • Support for Internet Explorer 8.
  • The Implementation Planning Tool (IPT) now supports survivable Communication Manager and Avaya Aura Contact Center.
  • Support for survivability of Avaya Aura Communication Manager 6.0.
  • Zero downtime upgrades.

The Avaya IQ Data Export SDK has not been updated for this release: the edition originally released with IQ 4.2 should continue to be used.

Software Development Kits

Developer Documentation

The SDK download includes Web-based versions of the Data Export Web Service Specification and Data Export Programmer Guide.