Avaya Control Manager (previously known as Avaya Contact Center Control Manager) is a centralized operational administration solution that enables contact center administrators and supervisors to control all of the administrative elements that comprise a single or multiple location Avaya-based contact center environment. Contact center users, agents and other entities can be managed from a single Web-based user interface and provisioned across a range of Avaya applications in a contact center environment, including Avaya Aura Contact Center, Avaya Aura Communication Manager (for Call Center Elite), Call Management System,IQ,Avaya Interaction Center, Proactive Contact, Avaya Proactive Outreach Manager, one-X Agent, Elite Multi-channel and Avaya Experience Portal.

• The Avaya Control Manager Web services API enables the development of third party solutions that integrate with the Control Manager Provisioning Server to manage users, agents, extensions, skills and other entities.
• The Avaya Control Manager Web services API and API Guide are available for download from the portal.

Featured Resources

• Brochure PDF

Other Resources from Avaya

• Avaya Control Manager on Avaya Support