- Educational Resources
- Development Tools & Configurations
- Compliance Testing
The educational resources listed below were original created for Avaya Aura Contact Center interfaces, but also apply for the same interfaces on the Avaya Contact Center Select platform.
These three sample applications demonstrate how to integrate Avaya Contact Center Select with a back-end or front-end Avaya Aura® Experience Portal automated experience management system.
Customizing the CCMM Web Chat Reference Implementation
This tutorial outlines the basic steps involved in customizing the Avaya Aura Contact Center Multimedia (CCMM) Web Communication Reference Implementation of Web Chat. This includes adding features to enable the quick integration of Web Chat functionality on any website.
Learn more and download the sample application
Knowledge Transfer Session
Watch the recording of the Knowledge Transfer session for developers, recorded in June 2014, to learn about Avaya Contact Center Select, its characteristics, capabilities, architecture and interfaces
On-line Training Courses
Avaya Aura Contact Center Training for Developers: On-line Course
This on-line, Web-based training course includes sections on how to use the Real-time Data, Real-time Statistical Multicast, Host Data Exchange APIs and the Multimedia Web Communications Web services.