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Avaya Contact Center Select

Educational Resources

The educational resources listed below were original created for Avaya Aura Contact Center interfaces, but also apply for the same interfaces on the Avaya Contact Center Select platform.

Sample Applications

These three sample applications demonstrate how to integrate Avaya Contact Center Select with a back-end or front-end Avaya Aura® Experience Portal automated experience management system.
Learn more

Tutorials

Customizing the CCMM Web Chat Reference Implementation

This tutorial outlines the basic steps involved in customizing the Avaya Aura Contact Center Multimedia (CCMM) Web Communication Reference Implementation of Web Chat. This includes adding features to enable the quick integration of Web Chat functionality on any website.
Learn more and download the sample application

Knowledge Transfer Session

Watch the recording of the Knowledge Transfer session for developers, recorded in June 2014, to learn about Avaya Contact Center Select, its characteristics, capabilities, architecture and interfaces
View video

On-line Training Courses

Avaya Aura Contact Center Training for Developers: On-line Course

This on-line, Web-based training course includes sections on how to use the Real-time Data, Real-time Statistical Multicast, Host Data Exchange APIs and the Multimedia Web Communications Web services.
Learn More

Release News

Latest Release