- Educational Resources
- Development Tools & Configurations
- Compliance Testing
DevConnect supports application development using the following Avaya Contact Center Select interfaces:
Contact Center Manager Server (CCMS) Open Interfaces
Open Queue Web service
The Open Queue Web service enables client applications to queue contacts in the Contact Center.
Contact Center Multimedia Web Communications Web Services
The CCMM Web Communications Web services enable client applications to integrate with a Contact Center Multimedia system. Clients can: add new customers and customer contacts to the CCMM database; read and maintain existing customer details; read customers' contact histories and details of individual contacts; create and maintain Web chat sessions; schedule callbacks from agents to customers.
Contact Center Multimedia Outbound Open Interface
The CCMM Outbound Web service enables client applications to access and manage existing outbound campaigns.
Email Open Interfaces
The Email Open Interfaces enable the development of custom Web services that can be called from the Contact Center Select Email Manager whenever an email is processed. The custom Web services can perform tasks such as manipulating the emails and modifying the rule routing options. The Email Open Interfaces package in the Email Manager dynamically creates a Web service client based on the WSDL of your Web service. A sample Web service and developer guide are available for download under the Downloads - Open Interfaces tab for the latest release of Contact Center Select.
Contact Center Manager Server Programming APIs
Real-time Data (RTD) API
The RTD API is a Win32 C programming interface that supports the development of third-party status reporting applications, such as readerboard displays and agent desktop applications. The API enables client applications to obtain real-time statistics from CCMS.
Real-time Statistics Multicast (RSM) Interface
The RSM interface uses IP multicast technology to provide basic call center status reporting capabilities to third-party applications. Unlike the RTD API, the RSM API supports clients on non-Windows platforms.
Host Data Exchange (HDX) API
The HDX API enables the exchange of data between CCMS and a client application, thereby allowing the application to implement contact center services.
Enterprise Web Chat APIs
Starting in Release 7.1, Avaya Contact Center Select supports two options for implementing Web Chat solutions: the existing Contact Center Multimedia Web Communications Web services (which continue to be supported) and the new Enterprise Web Chat (EWC) WebSocket and REST APIs. EWC supports the creation of secure, scalable and highly available next generation web chat solutions. Developers can create customized agent/supervisor desktop applications and customer facing user interfaces using EWC's Agent Desktop API and Web User Interface API, respectively.
CCT .Net API
The CCT .Net API supports the complete contact control feature set. The API is suitable for complex client- and CCT server-based solutions, and provides support for multimedia and SIP-enabled Contact Center installations.