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Avaya Contact Center Select


DevConnect supports application development using the following Avaya Contact Center Select interfaces:

Contact Center Manager Server (CCMS) Open Interfaces

Open Queue Web service

The Open Queue Web service enables client applications to queue contacts in the Contact Center.
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Contact Control Service Java and JavaScript SDK APIs

The Contact Control Service Java and JavaScript SDKs were introduced in Relese 7.0.1. The Java SDK incorporates a Java API, reference client, javadoc and developer guide; the JavaScript SDK incorporates the JavaScript API, API reference documentation and reference client. The SDKs support agent and supervisor inbound contact control, plus outbound voice call control for solutions that integrate with Avaya Proactive Outreach Manager. The SDKs are available for download under the Downloads - Contact Control Service SDKs tab for the latest release of Contact Center Select.

Contact Center Multimedia Web Communications Web Services

The CCMM Web Communications Web services enable client applications to integrate with a Contact Center Multimedia system. Clients can: add new customers and customer contacts to the CCMM database; read and maintain existing customer details; read customers' contact histories and details of individual contacts; create and maintain Web chat sessions; schedule callbacks from agents to customers.
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Contact Center Multimedia Outbound Open Interface

The CCMM Outbound Web service enables client applications to access and manage existing outbound campaigns.
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Email Open Interfaces

The Email Open Interfaces enable the development of custom Web services that can be called from the Contact Center Select Email Manager whenever an email is processed. The custom Web services can perform tasks such as manipulating the emails and modifying the rule routing options. The Email Open Interfaces package in the Email Manager dynamically creates a Web service client based on the WSDL of your Web service. A sample Web service and developer guide are available for download under the Downloads - Open Interfaces tab for the latest release of Contact Center Select.

Contact Center Manager Server Programming APIs

Real-time Data (RTD) API

The RTD API is a Win32 C programming interface that supports the development of third-party status reporting applications, such as readerboard displays and agent desktop applications. The API enables client applications to obtain real-time statistics from CCMS.
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Real-time Statistics Multicast (RSM) Interface

The RSM interface uses IP multicast technology to provide basic call center status reporting capabilities to third-party applications. Unlike the RTD API, the RSM API supports clients on non-Windows platforms.
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Host Data Exchange (HDX) API

The HDX API enables the exchange of data between CCMS and a client application, thereby allowing the application to implement contact center services.
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Enterprise Web Chat APIs

Starting in Release 7.1, Avaya Contact Center Select supports two options for implementing Web Chat solutions: the existing Contact Center Multimedia Web Communications Web services (which continue to be supported) and the new Enterprise Web Chat (EWC) WebSocket and REST APIs. EWC supports the creation of secure, scalable and highly available next generation web chat solutions. Developers can create customized agent/supervisor desktop applications and customer facing user interfaces using EWC's Agent Desktop API and Web User Interface API, respectively.
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The CCT .Net API supports the complete contact control feature set. The API is suitable for complex client- and CCT server-based solutions, and provides support for multimedia and SIP-enabled Contact Center installations.
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Release News

Latest Release
(December 2019)
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