- CCMA Open Interfaces
- CCMM Open Interfaces
- CCMM Web Communications
- CCMS Open Interfaces
- CCMS Programming APIs
- CCT .NET APIs
- CCT Open Interfaces
- Meridian Link Services
- Enterprise Web Chat
Sample Applications & Tutorials
- Add Contact to Outbound Campaign
- Agent Provisioning Web Services
- Back-end Avaya Aura Experience Portal and SIP-enabled AACC Solution
- Back-end Avaya Aura Experience Portal using Context Creation
- CCMA Web Services Client
- Customizing the Multimedia Web Chat Reference Implementation
- Export Contacts to OpenQ
- Front-end Avaya Aura Experience Portal and AACC Web Service Open Interfaces Solution
- Front-end Avaya Aura Experience Portal and SIP-enabled AACC Solution
- Soft Phone Attached Data
- Training Course
- Sample Applications & Tutorials
- Development Tools & Configurations
- Compliance Testing
The educational resources listed below are designed to help with your development projects and provide insight into the platform.
Avaya Aura Contact Center Sample Applications
These sample applications demonstrate the capabilities and use of the Avaya Aura Contact Center to deliver seamless, context-sensitive customer care.
Note that roadmap presentations can be accessed by DevConnect Technology Partners only.
Contact Center Roadmap: Automated and Outbound Services
On-line Training Courses
Avaya Aura Contact Center Training for Developers: On-line Course
Take this on-line, Web-based training course to attain an in-depth knowledge of how to develop contact center solutions using the capabilities afforded by the Avaya Aura Contact Center interfaces.