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Avaya Aura® Contact Center

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Educational Resources

The educational resources listed below are designed to help with your development projects and provide insight into the platform.

Sample Applications

Avaya Aura Contact Center Sample Applications
These sample applications demonstrate the capabilities and use of the Avaya Aura Contact Center to deliver seamless, context-sensitive customer care.
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Roadmap Presentations

Note that roadmap presentations can be accessed by DevConnect Technology Partners only.
Contact Center Roadmap: Automated and Outbound Services

On-line Training Courses

Avaya Aura Contact Center Training for Developers: On-line Course
Take this on-line, Web-based training course to attain an in-depth knowledge of how to develop contact center solutions using the capabilities afforded by the Avaya Aura Contact Center interfaces.
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Release News

Latest Release

Featured Resources

Important Notes

Product Support Notice
Important Note: The Communication Control Toolkit (CCT) Lite and Graphical APIs have been removed from the CCT .NET SDK in release 6.4 and higher. For full details, see: Product Support Notice PSN004060

White Paper

Comparison of CCT .Net API and CCT Open Interfaces
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