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Avaya® Aura Contact Center Educational Resources

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Sample Applications & Tutorials Index

Sample Applications

Add Contact to Outbound Campaign

The Add Contact to Outbound Campaign sample application uses the Contact Center Multimedia (CCMM) Outbound Open Interface to communicate with a CCMM server. The Open Interface allows SOAP-over-HTTP based communications between third-party applications and CCMM.
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Agent Provisioning Web Services

Demonstrates how to invokes Web services on the Avaya Aura Contact Center Manager Administration (CCMA) server in order to change call center agent profiles.
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Back-end Avaya Aura Experience Portal and SIP-enabled Avaya Aura Contact Center Solution

Demonstrates how to use Avaya Aura Experience Portal from within an Avaya Aura Contact Center script for the purpose of digit collection.
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Back-end Avaya Aura Experience Portal using Context Creation and SIP-enabled Avaya Aura Contact Center Solution

Demonstrates how to use Avaya Aura Experience Portal from within an Avaya Aura Contact Center script to gather contextual information about the caller and make this context available within Avaya Aura Contact Center.
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Contact Center Manager Administration Web Service Client

The Contact Center Manager Administration (CCMA) Open Interface incorporates SOAP- and REST-based web service interfaces that allow external client applications to add agents and supervisors with basic characteristics, and to retrieve certain details about existing agents, supervisors and skillsets.
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Export Contacts to OpenQ

The Export Contacts to OpenQ sample applications uses SOA Open Interfaces to communicate with Contact Center Manager Server (CCMS). The OpenQ Open Interface is a web service running on a CCMS server that allows SOAP-over-HTTP based communication between third-party applications and NES Contact Center.
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Front-end Avaya Aura Experience Portal and Avaya Aura Contact Center Web Service Open Interfaces Solution

Demonstrates how to transfer customer data from Avaya Aura Experience Portal to Avaya Aura Contact Center using the AACC Web services.
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Front-end Avaya Aura Experience Portal and SIP-enabled Avaya Aura Contact Center Solution

Demonstrates how to transfer customer data from Avaya Aura Experience Portal to Avaya Aura Contact Center using SIP header information.
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Soft Phone Attached Data

Demonstrates how to use the Avaya Aura Contact Center Communication Control Toolkit (CCT) .NET API to create a web-based soft phone that can manipulate call attached data.
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Tutorials

Customizing the CCMM Web Chat Reference Implementation

Outlines the basic steps involved in customizing the Avaya Aura Contact Center Multimedia (CCMM) Web Communication Reference Implementation of Web Chat. This includes adding features to enable the quick integration of Web Chat functionality on any website.
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Release News

Latest Release

Featured Resources

Important Notes

Product Support Notice
Important Note: The Communication Control Toolkit (CCT) Lite and Graphical APIs have been removed from the CCT .NET SDK in release 6.4 and higher. For full details, see: Product Support Notice PSN004060

White Paper

Comparison of CCT .Net API and CCT Open Interfaces
(538 KB .pdf)
Read PDF