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Avaya Aura Contact Center

Latest Release: 7.1.2 (September 2021)

Release 7.1

Avaya Aura Contact Center Release 7.1 was made generally available in July 2019; Service Pack 1 (Release 7.1.2.1) was issued in August 2022. This is the latest release of Avaya Aura Contact Center and is recommended for new development.

IMPORTANT The Avaya Aura Contact Center (CC) SDKs must not be installed on CC servers, as they may cause the servers' configurations to become irretrievably corrupted.
IMPORTANT The following end of support dates have been announced:
  • Release 7.1: April 19, 2021
  • Release 7.1.1: February 28, 2022
Additional information about the end of sale and end of support dates can be found here.
Overview Downloads

New in Release 7.1.2.1

Product Features

Avaya Aura Contact Center Release 7.1.2.1 includes the following new and enhanced features. Detailed information about what's new in the release can be found in Chapter 2 of the Overview and Specification guide, available for download under the Downloads - Release & Product Information tab:

  • Support for Microsoft Windows 11 and Microsoft Windows Server 19 operating system.

New in Release 7.1.2

APIs and SDKs

The following APIs, and associated SDKs, have been added or enhanced in Avaya Aura Contact Center 7.1.2:

  • Contact Control Service SDKs: Java and JavaScript SDKs have been updated and reissued.
  • Enterprise Web Chat SDK has been updated and reissued.

Product Features

Avaya Aura Contact Center Release 7.1.2 includes the following new and enhanced features. Detailed information about what's new in the release can be found in Chapter 2 of the Overview and Specification guide, available for download under the Downloads - Release & Product Information tab:

  • Support for OAuth 2.0 authentication and Microsoft Graph (MS Graph) for Emails
  • Support for reverse proxy, allowing agents to access Avaya Workspaces from outside the corporate network without VPN connection
  • Interoperability with J100 Expansion Module and J159 IP Phone
  • Interoperability with Avaya Workplace Client for Windows and Android

New in Release 7.1.1

APIs and SDKs

The following APIs, and associated SDKs, have been added or enhanced in Avaya Aura Contact Center 7.1.1:

  • Contact Control Service Java SDK has been updated and reissued.
  • CCMS Programming APIs: RTD, RSM and HDX SDKs have been updated and reissued.

Product Features

Avaya Aura Contact Center Release 7.1.1 includes the following new and enhanced features. Detailed information about what's new in the release can be found in Chapter 2 of the Overview and Specification guide, available for download under the Downloads - Release & Product Information tab:

  • Synchronization of Avaya Workspaces nodes with the Contact Center environment using Network Time Protocol (NTP) servers
  • Support for up to 1,500 applications in SIP deployments
  • Interoperability with Avaya Workplace Client version 3.9 and 3.11 for Windows and Android
  • Interoperability with the Avaya Workplace VDI client 3.0 SP3
  • Interoperability with Avaya Aura platform 8.1.2 and 8.1.3, Avaya Experience Portal 7.2.3 and 8.0, and Avaya Workforce Optimization 15.2.1 and 15.2.2

New in Release 7.1.0.3

Product Features

Avaya Aura Contact Center Release 7.1.0.3 includes the following new and enhanced features. Detailed information about what's new in the release can be found in Chapter 2 of the Overview and Specification guide, available for download under the Downloads - Release & Product Information tab:

  • Support for Avaya Workspaces High Availability fault tolerant and resilient contact center solutions.

New in Release 7.1.0.2

APIs and SDKs

  • Contact Control Service SDK has been updated and reissued.

New in Release 7.1

APIs and SDKs

The following APIs, and associated SDKs, have been added or enhanced in Avaya Aura Contact Center 7.1:

  • CCMS Programming APIs: The RTD, RSM and HDX SDKs have been updated and reissued.
  • Enterprise Web Chat (EWC) SDK has been updated and reissued.
  • CCMM Web Communications Web services: The PHP version of the SDK has been updated and reissued.

Product Features

Avaya Aura Contact Center Release 7.1 includes the following new and enhanced features. Detailed information about what's new in the release can be found in Chapter 2 of the Overview and Specification guide, available for download under the Downloads - Release & Product Information tab:

  • Support for Microsoft Windows Server 2016
  • Support for Avaya Vantage devices and Avaya Vantage Avaya Equinox for Android SIP phone application
  • Support for Avaya Workspaces
  • Interoperability with the Avaya Equinox softphone version 3.5.x and above for Windows
  • Unsent emails monitoring using the CCMM Dashboard utility
  • Support for both skillset and non-skillset video contacts

Release history

Generally Available

End of Support March 2020 (view notice)

End of Support June 2017 (view notice)

End of Support (Earlier Releases) (view notice)

Release & Product Information Contact Control Service SDKs Open Interfaces (SOA Web Services) CCMS Programming APIs Enterprise Web Chat CCMM Web Communications Toolkit CCT .Net API Historical Reporting Database Headset Interface API

Release Information

Product Overview Information

The following versions of SDKs and other developer resources should be used with the Avaya Aura Contact Center Release 7.1.x:

Developer Documentation

The following versions of SDKs and other developer resources should be used with the Avaya Aura Contact Center Release 7.1.x:

Contact Center Manager Server (CCMS) Open Interfaces

Contact Center Manager Administration (CCMA) Open Interfaces

Contact Center Multimedia (CCMM) Open Interfaces

Communication Control Toolkit (CCT) Open Interfaces

Email Open Interfaces

The following versions of SDKs and other developer resources should be used with the Avaya Aura Contact Center Release 7.1.x:

Real-time Data (RTD) API

Real-time Statistics Multicast (RSM) Interface

Host Data Exchange (HDX) API

Enterprise Web Chat SDK

Developer Documentation

IMPORTANT

Avaya Aura Contact Center CCMM Web Communications Toolkit (JSP and PHP editions) are legacy CCMM web interfaces and should not be used for new application development. All new development should focus on utilizing Enterprise Web Chat.

CCMM Web Communications Toolkit is available via the portal for the purpose of maintaining existing applications only. DevConnect does not provide support and restricts access to compliance testing to CCMM Web Communications Toolkit solutions that have previously been tested.

JDBC, Windows and UNIX ODBC drivers are available from InterSystems Cache.

To be able to use third-party headsets with Agent Desktop deployed in embedded softphone mode, the Headset Interface DLL must be registered on the client machine. To register the DLL, extract and install the MSI file below onto the client machine.