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- Overview
- Interfaces
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Educational Resources
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Sample Applications & Tutorials
- Add Contact to Outbound Campaign
- Agent Provisioning Web Services
- Back-end Avaya Aura Experience Portal and SIP-enabled AACC Solution
- Back-end Avaya Aura Experience Portal using Context Creation
- CCMA Web Services Client
- Customizing the Multimedia Web Chat Reference Implementation
- Export Contacts to OpenQ
- Front-end Avaya Aura Experience Portal and AACC Web Service Open Interfaces Solution
- Front-end Avaya Aura Experience Portal and SIP-enabled AACC Solution
- Soft Phone Attached Data
- Training Course
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Sample Applications & Tutorials
- Releases
- Development Tools & Configurations
- Support
- Compliance Testing
Overview
Avaya Aura Contact Center is Avaya's next generation contact center solution, helping mid-sized enterprises manage their customers' experiences by providing multimedia routing, workforce optimization and outbound self-service.
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Highlights
- SIP-based multimedia routing software.
- Connects customers and their information to the right agent or expert via voice, video, email, Web chat, SMS and IM.
- Underlying communications infrastructure can be provided by the Avaya Aura Platform or Avaya Communication Server 1000.
- Provides a rich set of interfaces, including the Open Interfaces Web services, to enable the development of sophisticated contact center solutions.
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Additional Resources from Avaya
Release News
Latest Release
7.1.1
(October 2020)
View Release
Featured Resources
Important Notes
Product Support Notice
Important Note: The Communication Control Toolkit (CCT) Lite and Graphical APIs have been removed from the CCT .NET SDK in release 6.4 and higher. For full details, see: Product Support Notice PSN004060
White Paper
Comparison of CCT .Net API and CCT Open Interfaces
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