Avaya Aura Contact Center is Avaya's next generation contact center solution, helping mid-sized enterprises manage their customers' experiences by providing multimedia routing, workforce optimization and outbound self-service. Learn More

• SIP-based multimedia routing software.
• Connects customers and their information to the right agent or expert via voice, video, email, Web chat, SMS and IM.
• Underlying communications infrastructure can be provided by the Avaya Aura Platform.
• Provides a rich set of interfaces, including the Open Interfaces Web services, to enable the development of sophisticated contact center solutions.

Related Products on DevConnect

• Meridian Link Services
• Avaya Contact Center Select
• Avaya Orchestration Designer

Additional Resources from Avaya

• Avaya Aura Contact Center on Avaya Support