- CCMA Open Interfaces
- CCMM Open Interfaces
- CCMM Web Communications
- CCMS Open Interfaces
- CCMS Programming APIs
- CCT .NET APIs
- CCT Open Interfaces
- Enterprise Web Chat
- Meridian Link Services
Sample Applications & Tutorials
- Add Contact to Outbound Campaign
- Agent Provisioning Web Services
- Back-end Avaya Aura Experience Portal and SIP-enabled AACC Solution
- Back-end Avaya Aura Experience Portal using Context Creation
- CCMA Web Services Client
- Customizing the Multimedia Web Chat Reference Implementation
- Export Contacts to OpenQ
- Front-end Avaya Aura Experience Portal and AACC Web Service Open Interfaces Solution
- Front-end Avaya Aura Experience Portal and SIP-enabled AACC Solution
- Soft Phone Attached Data
- Training Course
- Sample Applications & Tutorials
- Development Tools & Configurations
- Compliance Testing
Avaya Aura Contact Center is Avaya's next generation contact center solution, helping mid-sized enterprises manage their customers' experiences by providing multimedia routing, workforce optimization and outbound self-service.
- SIP-based multimedia routing software.
- Connects customers and their information to the right agent or expert via voice, video, email, Web chat, SMS and IM.
- Underlying communications infrastructure can be provided by the Avaya Aura Platform or Avaya Communication Server 1000.
- Provides a rich set of interfaces, including the Open Interfaces Web services, to enable the development of sophisticated contact center solutions.
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Additional Resources from Avaya