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Avaya Aura® Contact Center

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Overview

Avaya Aura® Contact Center is Avaya's next generation contact center solution, helping mid-sized enterprises manage their customers' experiences by providing multimedia routing, workforce optimization and outbound self-service.
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Highlights

  • SIP-based multimedia routing software.
  • Connects customers and their information to the right agent or expert via voice, video, email, Web chat, SMS and IM.
  • Underlying communications infrastructure can be provided by the Avaya Aura® Platform or Avaya Communication Server 1000.
  • Provides a rich set of interfaces, including the Open Interfaces Web services, to enable the development of sophisticated contact center solutions.

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Additional Resources from Avaya

Release News

Latest Release

7.0.3
(August 2018)
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Featured Resources

Important Notes

Product Support Notice
Important Note: The Communication Control Toolkit (CCT) Lite and Graphical APIs have been removed from the CCT .NET SDK in release 6.4 and higher. For full details, see: Product Support Notice PSN004060

White Paper

Comparison of CCT .Net API and CCT Open Interfaces
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