Avaya Aura Contact Center

Latest Release: 7.1.1 (October 2020)

Overview

Avaya Aura Contact Center is Avaya's next generation contact center solution, helping mid-sized enterprises manage their customers' experiences by providing multimedia routing, workforce optimization and outbound self-service. Learn More

Highlights

  • SIP-based multimedia routing software.
  • Connects customers and their information to the right agent or expert via voice, video, email, Web chat, SMS and IM.
  • Underlying communications infrastructure can be provided by the Avaya Aura Platform.
  • Provides a rich set of interfaces, including the Open Interfaces Web services, to enable the development of sophisticated contact center solutions.

Resources

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Additional Resources from Avaya