Avaya Aura Contact Center

Latest Release: 7.1.1 (October 2020)

Release 6.1

Avaya Aura Contact Center Release 6.1 was made generally available in November 2010; Service Pack 3 was issued in April 2011. This is NOT the latest Contact Center release and is out of support. The latest release is recommended for new development.

Important The following end of sale and end of support dates have been announced:
  • End of sale: June 13, 2016
  • End of support: June 13, 2017
Additional information about the end of sale and end of support dates can be found here. For all new development, Avaya recommends that developers use the latest release of Avaya Aura Contact Center.

Features in the new release

New and updated developer resources:

  • Open Interfaces CCMA Web Service SDK has been updated and reissued with Avaya Aura Contact Center Release 6.1. The SDK supports new user management, skillset and configuration capabilities provided by the Open Interfaces CCMA Web service. The full set of Web service capabilities can be accessed via a choice of SOAP or REST interfaces.

Other new and enhanced features:

  • Multimedia-only installation: it is now possible to install a non-voice, multimedia-only set of Contact Center features to, for example, add multimedia capabilities to an existing voice-based contact center, such as Avaya Aura Call Center Elite.
  • Call recording support in SIP-enabled Avaya Aura Contact Centers.
  • Avaya Aura Agent Desktop support: Avaya Aura Agent Desktop connects to a new interface on the Contact Center Multimedia server. The Communication Control Toolkit pushes e-mail messages, Web requests, outbound contacts, and voice calls to the Agent Desktop, via the interface. Agents can use the Agent Desktop to receive and respond to multimedia contacts, and as a soft client for call control on voice contacts.
  • Avaya Secure Access Link (SAL) support: SAL is a remote-access architecture that provides simplified network management and increased support options for greater security, reliability and flexibility.

Release history

End of Support March 2020 (view notice)

End of Support (Earlier Releases) (view notice)

Note: The CCMA Open Interfaces SDK and CCMM Outbound Web Services SDK are the only ones to be updated and re-issued with the 6.1 release. Developers should continue to use the release 6.0 SDKs for all other development against this release.

Contact Center Manager Server (CCMS) Open Interfaces

Contact Center Manager Administration (CCMA) Open Interfaces

Contact Center Multimedia (CCMM) Open Interfaces

Communication Control Toolkit (CCT) Open Interfaces

ODBC drivers are available from InterSystems Cache.