A SIP-enabled Avaya Aura Contact Center (AACC) combined with a back-end Avaya Experience Portal gives enterprises a complete, flexible, and efficient solution. SIP-enabled Avaya Aura Contact Center supports rapid and flexible solution integration using a sample Context Creation application and SIP INFO messages. This sample application demonstrates how to use Avaya Experience Portal from within an Avaya Aura Contact Center script to gather contextual information about the caller and make this context available within Avaya Aura Contact Center to, for example, make routing decisions or generate a screen pop.
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