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Avaya Aura Contact Center Sample Applications

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Back-end Avaya Aura Experience Portal and SIP-enabled Avaya Aura Contact Center using Context Creation

About The Sample Application

A SIP-enabled Avaya Aura Contact Center (AACC) combined with a back-end Avaya Aura Experience Portal gives enterprises a complete, flexible, and efficient solution. SIP-enabled Avaya Aura Contact Center supports rapid and flexible solution integration using a sample Context Creation application and SIP INFO messages. This sample application demonstrates how to use Avaya Aura Experience Portal from within an Avaya Aura Contact Center script to gather contextual information about the caller and make this context available within Avaya Aura Contact Center to, for example, make routing decisions or generate a screen pop.

Target Avaya Platform

The sample application was developed and tested against the following configuration:

  • Avaya Aura Contact Center Release 7.0.0
  • Avaya Aura Experience Portal Release 7.0.1