A SIP-enabled Avaya Aura Contact Center (AACC) combined with a back-end Avaya Experience Portal gives enterprises a complete, flexible, and efficient solution. SIP-enabled Avaya Aura Contact Center supports rapid and flexible solution integration using a sample Context Creation application and SIP INFO messages. This sample application demonstrates how to use Avaya Experience Portal from within an Avaya Aura Contact Center script to gather contextual information about the caller and make this context available within Avaya Aura Contact Center to, for example, make routing decisions or generate a screen pop.

The sample application was developed and tested against the following configuration:

• Avaya Aura Contact Center Release 7.0.0
• Avaya Experience Portal Release 7.0.1

• Back-end Avaya Experience Portal and SIP-enabled Avaya Aura Contact Center using Context Creationn Guide (1.06 MB .pdf)
• Back-end Avaya Experience Portal Sample Applications Download (18.4 MB .zip)
  Includes the Dialog and ContextCreation projects, sample code and WAR files referenced in the guide.