This sample application demonstrates how to invoke Web services on Avaya Aura Contact Center Server (AACC) in order to change call center agent profiles.
In a contact center agents log in to their phones so they are available to take calls. To login, an agent enters an ID either through a soft phone application or physically using the telephone itself. Once this agent ID is entered, the contact center will then associate an agent profile with this particular phone set. This application is designed to be used to modify this agent profile.
AACC comprises several different servers, each of which has one or more Web services. This sample application uses Web services on the Contact Center Manager Administration (CCMA) server. CCMA may or may not be co-resident with other AACC components on the same server. There are many different ways to invoke Web services, but this document will describe the mechanisms used in the sample application to invoke web services which reside on the CCMA server to manipulate an agent's profile.