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Avaya Chatbot Snap-in

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Interfaces

DevConnect supports application development using the following Avaya Chatbot interfaces:

Chatbot ReST, Java SDK API and JavaScript SDK APIs

The Chatbot APIs each provide similar methods that enable a client application to:

  • Log into the Avaya Automated Chat server and establish a chat session.
  • Send text messages to the Automated Chat engine.
  • Poll for and receive responses from the Automated Chat engine.
  • End a chat session.

Solutions are typically implemented on a Web page, with controls for the customer to type questions and view responses. Sessions can be established automatically when, for example, the user first starts typing, and ended after a period of inactivity or when the customer leaves the page.

Chatbot Events

The Chatbot Snap-in publishes events to the Avaya Breeze™ Bus. Other snap-ins deployed on Avaya Breeze can listen for these events and use them, and the information they contain, to trigger additional processing. Events are generated by the Chatbot Snap-in whenever:

  • A new chat session is established.
  • Escalation is required to a live agent (i.e. when a customer's question cannot be answered by Automated Chat).
  • A chat session is ended.

For detailed information about API methods and events, see the Developers Guide available under Releases for the release of the Chatbot Snap-in you are using.

Release News

Latest Release

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