Avaya Engagement Development Platform

Latest Release: 3.9 (January 2024)

Avaya Engagement Development Platform Release 3.0 was made generally available in August 2014; Service Pack 4 (Release 3.0.4) was issued in June 2015. This is NOT the latest release of the Avaya Engagement Development Platform and is out of support. The latest release is recommended for new development. Avaya Engagement Development Platform is renamed the Avaya Breeze Platform in later releases.

IMPORTANT The following end of sale and end of support dates have been announced:
  • End of sale: August 24, 2015
  • End of sale: August 24, 2015
Additional information about the end of sale and end of support dates can be found here. For all new development, Avaya recommends that developers use the latest release of Avaya Breeze platform.

New in Release 3.0

Engagement Development Platform APIs and SDK Enhancements

The following call and media capabilities have been added to the Engagement Development Platform APIs:

  • The new addParticipant() method can be invoked one or more times on an initial Call to cause the call to be alerted at additional destinations.
  • Text-based announcements can be played to call participants if the Nuance Speech Sever and the Avaya Real-time Speech Snap-in are licensed and deployed on Engagement Development Platform.
  • Automatic speech recognition can be invoked if the Nuance Speech Server and the Avaya Real-time Speech Snap-in are licensed and deployed on Engagement Development Platform.

In addition, the APIs have been enhanced to enable developers to take advantage of the Eventing Framework, snap-in alarm and cluster features introduced in this release.

The Engagement Development Platform SDK includes the following enhancements:

  • Sample snap-in services: the Collaboration Environment SDK includes the new Calling Policies sample snap-in and an enhanced Whitelist sample snap-in.

Service Pack 3.0.2: New Service Activity Data methods were added to the Engagement Development Platform APIs in the 3.0.2 release. These methods enable snap-ins to manage non-SIP and non-HTTP activities so that servers will not be taken out of service until all such activities cease.

Platform Enhancements

  • Several Engagement Development Platform instances can be defined and configured as a cluster and managed together. The Engagement Development Platform APIs provides new methods to get cluster attributes.
  • The Eventing Framework enables snap-ins to publish and subscribe for events, optionally using filters. A connector enables remote publishing of events through HTTP.
  • The serviceability agent now sends Avaya snap-in alarms to System Manager.
  • The release introduces the new HTTP Message Trace, Collaboration Bus Trace and Event Watcher tools, and the enhancements to the Reporting tool.
  • Data grid configuration is supported at cluster level.
  • Engagement Development Platform makes use of System Manager's geographic redundancy feature.
  • Trusted certificates can be added at cluster level.
  • The preferred version of a snap-in can be specified at cluster level.
  • License tracking and enforcement has been introduced for Engagement Development Platform and the Avaya snap-ins.
  • Separate log files are available for each snap-in.
  • New maintenance tests are available for data grid and alarming.

Dependencies on Other Avaya Products

Avaya Aura System Manager Release 6.3.9 or higher is required to configure and manage Engagement Development Platform 3.0 and 3.0.1. System Manager Release 6.3.10 or higher is required to configure and manage Engagement Development Platform 3.0.2.

Engagement capabilites are facilitated by Avaya Aura Session Manager Release 6.3.8 or higher, Avaya Aura Communication Manager Release 6.3.6 or higher, Avaya Media Server Release 7.6 or higher, and Scopia.

Traditional H.248 gateways are supported to provide access to the PSTN and to provide support for H.323 and legacy endpoints. Connection to SIP service provider trunks is via a Session Border Controller to Session Manager.

Release history

End of Support Nov 2022 (view notice)

End of Support Sep 2020 (view notice)

Avaya Breeze APIs

Software Development Kit

API Documentation

Developer Documentation