- Avaya Chatbot Snap-in
- Co-browsing Snap-in
- Context Store
- Engagement Call Control
- Engagement Designer
- Message Recording Snap-in
- Presence Services
- Real-time Speech
- Work Assignment
- Educational Resources
- Development Tools & Configurations
- Compliance Testing
Avaya Snap-ins with Programming Interfaces
The following Avaya Breeze™ snap-ins are available from Avaya and have programming interfaces that are supported by DevConnect. Follow the Learn more links to get information about each snap-in and its interfaces, and to download associated developer resources such as SDKs and programming guides.
Avaya Engagement Designer
Avaya Engagement Designer enables Business Analysts and other non-developers to construct end-to-end business processes using a graphical, drag and drop user interface. Users select tasks from a pallet, configure the tasks’ attributes, and draw links between them to define a workflow.
Avaya Context Store Snap-in
The Avaya Context Store Snap-in enables context-sensitive, real-time customer contact information to be updated from multiple sources and shared between the various components and touch points in the enterprise through which the customer passes.
Avaya Real-time Speech Snap-in
The Avaya Real-time Speech Snap-in enables real-time speech searches to be performed during voice calls. Using the Real-time Speech API, developers can create services that define, store and start speech search queries, and that receive notifications when those queries are matched on a call.
Engagement Call Control Snap-in
The Engagement Call Control Snap-in provides a set of RESTful Web service APIs for call control and voice messaging operations. The APIs support capabilities similar to those supported by the equivalent Agile Communication Environment™ (Avaya ACE) SOAP-based Web service APIs.
Avaya Mobile Video
Avaya Mobile Video enables an enterprise's customers to initiate and conduct a two-way video or audio-only call with a contact center agent from their mobile device. Although not deployed as a snap-in in its initial release, Mobile Video is considered an Avaya Breeze service.
Avaya WebRTC Snap-in
The Avaya WebRTC Snap-in acts as the gateway between a WebRTC application running inside a Web page and the enterprise’s Avaya Aura®-based communications network. Users can click on a Web page link to initiate a voice call to an endpoint in the enterprise.
Avaya Work Assignment Snap-in
The Avaya Work Assignment Snap-in is an extensible, highly scalable, highly available and resilient next generation work distribution system that manages the assignment of work items to resources across the enterprise.
Avaya Aura® Presence Services Snap-in
The Presence Services Snap-in enables the collection, aggregation and dissemination of rich presence information from Avaya platforms and third-party sources, across a diverse set of business environments.
Avaya Co-Browsing Snap-in
The Avaya Co-Browsing Snap-in enables an organization's contact center agents and its customers to browse pages on its Web site simultaneously. Agents can thereby help customers navigate the site, complete on-line forms, understand content, etc.
Avaya Chatbot Snap-in
The Chatbot Snap-in enables developers to include automated chat capabilities in their solutions.
Avaya Message Recording Snap-in
The Message Recording Snap-in enables developers to include message recording capabilities in their solutions.
Other Avaya Snap-ins
The following snap-ins are also available from Avaya. Although these do not expose a programming interface, they can be included in your solutions to provide enhanced capabilities. For more detailed information about these snap-ins, go to the Avaya Snapp Store.
Zang SMS Connector enables SMS messages to be sent to Zang for transmission to one or more recipients. Developers can create custom snap-ins that use the core Avaya Breeze SMS APIs to generate the SMS messages. The Zang SMS Connector acts as the interface between the custom snap-ins and Zang. For detailed information see the Zang SMS Connector Snap-in, Release 22.214.171.124 guide.
Engagement Assistant Snap-in simplifies access to voice and video conference calls.
Smart Caller ID Inbound Snap-in provides contextual information to contact center agents, based on inbound caller ID.
Smart Caller ID Outbound Snap-in allows the caller ID presented to end customers to be updated to provide them with additional information.
Avaya Aura® Call Park and Page Snap-in provides enhanced call park capabilities for the Avaya Aura Platform, including network access to parked calls, a simplified user access interface and park groups.
Call Redirection Manager provides workflow functionality and the ability to redirect calls based on business requirements through SIP signaling protocol.