Avaya Snap-ins with Programming Interfaces

The following Avaya Snap-ins have programming interfaces that are available for third-party application development. Click the cards below to get more information about each snap-in and its interfaces, and to download associated developer resources such as SDKs and programming guides.

IMPORTANT The following end of sale and end of support dates have been announced for the Avaya Breeze platform and selected snap-ins as stand-alone products. The Avaya Oceana Solution still depends on Avaya Breeze; therefore, the solution offer includes Avaya Breeze, Context Store, Co-browsing, and Engagement Designer. Support for these components will continue as part of the Avaya Oceana Solution.
  • End of sale: November 15, 2022 / End of Support: December 31, 2026
    • Avaya Breeze
    • Engagement Call Control
  • End of sale: November 15, 2022 / End of Support: February 15, 2024
    • Context Store
    • Engagement Designer
  • End of sale: February 15, 2023 / End of Support: February 15, 2024
    • Co-browsing
    • WebRTC
Additional information about the end of sale and end of support dates can be found here.

Snap-ins at End of Sale/End of Support

Avaya Engagement Designer

Avaya Engagement Designer enables Business Analysts and other non-developers to construct end-to-end business processes using a graphical, drag and drop user interface. Users select tasks from a pallet, configure the tasks’ attributes, and draw links between them to define a workflow.

Avaya Context Store Snap-in

The Avaya Context Store Snap-in enables context-sensitive, real-time customer contact information to be updated from multiple sources and shared between the various components and touch points in the enterprise through which the customer passes.

Avaya Co-Browsing Snap-in

The Avaya Co-Browsing Snap-in enables an organization's contact center agents and its customers to browse pages on its Web site simultaneously. Agents can thereby help customers navigate the site, complete on-line forms, understand content, etc.

Engagement Call Control Snap-in

The Engagement Call Control Snap-in provides a set of RESTful Web service APIs for call control and voice messaging operations, allowing an application to initiate and manage a call between two communication endpoints.

Avaya WebRTC Snap-in

The Avaya WebRTC Snap-in acts as the gateway between a WebRTC application running inside a Web page and the enterprise’s Avaya Aura-based communications network. Users can click on a Web page link to initiate a voice call to an endpoint in the enterprise.

Avaya Mobile Video

Avaya Mobile Video enables an enterprise's customers to initiate and conduct a two-way video or audio-only call with a contact center agent from their mobile device. Although not deployed as a snap-in in its initial release, Mobile Video is considered an Avaya Breeze service.