Avaya Work Assignment Snap-in

Latest Release: 3.6 (April 2019)

Development Tools & Configurations

The development tools and configurations on this page are available to help DevConnect members develop, test and validate their own applications that use APIs provided by the Avaya Work Assignment Snap-in.

Software Development Kits

The Work Assignment SDKs referred to in the Avaya Work Assignment Snap-in Developer's Guide and other product documentation are not separate distributables; rather they are an integral part of the Work Assignment product that expose the Service and Resource REST interfaces. Therefore, the Work Assignment SDKs are not available for download from the DevConnect portal.

Remote Labs

Avaya Collaboratory

Avaya Collaboratory is an Avaya-hosted execution and test environment intended for development of Avaya Breeze® services. Avaya Collaboratory enables developers to quickly get started on development activities with minimal effort, and at minimal cost. Whether you are interested in basic telephony capabilities, or richer multi-modal, multi-channel collaboration capabilities, an Avaya Collaboratory subscription offers a unique opportunity for you to explore and learn about the full power offered by the Avaya Breeze Platform and associated Avaya Snap-ins, including Work Assignment.

Tools and Utilities

A number of tools and utilities are available for download from the DevConnect portal to help developers create solutions that interact with Work Assignment. These include:

  • Postman collections used to exercise the full set of Work Assignment REST interfaces
  • Sample WorkFlow Definitions for import to Avaya Engagement Designer.

These tools and utilities are available under the Downloads tab for the Release of the snap-in you are using.