Engagement Call Control Snap-in

Latest Release: 3.8.2 (April 2022)

Release 3.6

Engagement Call Control Snap-in Release 3.6 was issued in April 2019; Feature Pack 1 (Release 3.6.1) was issued in July 2019. This is NOT the latest release of this Avaya Breeze snap-in. The latest release is recommended for new development.

IMPORTANT The following end of sale and end of support dates have been announced for the Avaya Breeze platform and selected snap-ins as stand-alone products. The Avaya Oceana Solution still depends on Avaya Breeze; therefore, the Avaya Oceana Solution offer includes Avaya Breeze, Context Store, Co-browsing, and Engagement Designer. Support for these components will continue as part of the Avaya Oceana Solution.
  • End of sale: November 15, 2022
    • Avaya Breeze
    • Context Store
    • Engagement Call Control
    • Engagement Designer
  • End of sale: February 15, 2023 / End of Support: February 15, 2024
    • Co-browsing
    • WebRTC
Additional information about the end of sale and end of support dates can be found here.

Interoperability and Compatibility

Engagement Call Control Snap-in Release 3.6.1 interoperates with the following Avaya product releases:

  • Avaya Breeze Platform 3.6.0.2.
  • Avaya Aura Application Enablement Services 6.3.3 or later.
  • Avaya Aura Communication Manager Release 6.3.3 or later.
  • Avaya Aura Messaging Release 6.3.3 or later.

Release history

The following resources should be used with the Engagement Call Control Snap-in Release 3.6.1:

Release Notes

Software Development Kit

Developer & Product Documentation

The following resources should be used with the Engagement Call Control Snap-in Release 3.6:

Release Notes

Software Development Kit

Developer & Product Documentation

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