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CRMGateway Snap-in

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The Avaya CRMGateway Snap-in enables the Avaya Oceana Solution to access and retrieve customer records from CRM systems such as SAP, OpenCRX, Siebel, etc.


  • Developers can use the Avaya CRMGateway libraries available in the SDK to implement an adapter that can communicate with a CRM Entity.
  • Beginning with Avaya Oceana Solution release 3.6, one CRM is supported per Oceana deployment.
  • The Avaya CRMGateway snap-in provides an external mapper file, which maps fields required by the Oceana Solution to the fields in the actual CRM.

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