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Avaya BotConnector Snap-in

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Release 3.5

Avaya BotConnector (formerly Chatbot) Snap-in Release 3.5 was made generally available in August 2018. This is NOT the latest release of this snap-in to the Avaya Breeze Platform. The latest release is recommended for new development.

New in the 3.5 Release

Avaya BotConnector Snap-in 3.5 has introduced the following new features:

  • Session management enables storage of session-related data and transcript.
  • Multiple adapters enables integration with multiple Bot engines based on business requirements.
  • Oceana Centralized logging provides a centralized logging mechanism to locate the root cause of any solution componoent issue.
  • Customization of Oceana chat client and BotConnector Snap-in allows additional information sharing, such as menu information and URL information.

For more detailed information about these features, see the Avaya BotConnector Snap-in Reference, which is available under the Downloads tab.

Compatibility and Interoperability

Avaya BotConnector Snap-in Release 3.5 interoperates with the following Avaya product releases:

  • Avaya Automated Chat 2.0
  • Avaya Breeze Platform 3.5
  • Avaya Aura System Manager 8.0
  • Avaya Oceana Solution 3.5
  • Avaya Engagement Designer 3.5