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Co-Browsing Snap-in

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Overview

The Avaya Co-Browsing Snap-in enables an organization's contact center agents and its customers to browse pages on its Web site simultaneously. Agents can thereby help customers navigate the site, complete on-line forms, understand content, etc. Co-Browsing is deployed as a snap-in on the Avaya Breeze® Platform.

Highlights

  • The Co-Browsing Snap-in exposes a client-side JavaScript API that is used to access its services.
  • The Basic Reporting and Audit ReST APIs return information about historical and active co-browsing sessions.
  • A co-browsing session can be initiated by the agent or by the customer, and control exchanged between them. The participant controlling a session can highlight static text.
  • The ability to mask sensitive data on Web pages ensures customers have data privacy and security.

Related Resources on DevConnect

Other Resources from Avaya

Release News

Latest Release

3.4
(December 2017)
View Release

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