The Avaya BotConnector (formerly Chatbot) Snap-in enables Avaya Oceana chat applications to leverage Avaya Automated Chat SaaS Service as a headless server. This server provides customer self service through text channels, such as Web Chat and Mobile Chat, where users ask questions and receive responses in real time. BotConnector Snap-in is a connector snap-in to Avaya Automated Chat SaaS Service.
BotConnector Snap-in runs on Avaya Breeze premise at the customer site and accesses the Automated Chat SaaS service that is currently available from Avaya as a cloud offering. BotConnector Snap-in can also connect to a third-party chat service and Avaya Messaging Automation. Using the BotConnector Snap-in Plug-in SDK, developers can create their own plug-in and connect BotConnector Snap-in to any third-party engine.