Products Products
Support & Forums Support & Forums
Compliance Testing Compliance Testing
Labs & Sandboxes Labs & Sandboxes
Program Program
Co-Marketing Co-Marketing
Avaya Experience Platform Avaya Enterprise Cloud Avaya Client SDK Avaya Aura Platform See All Products Find Developer Resources

Avaya Experience Platform

Digital Chat SDK Digital Messaging SDK Workspaces Widget Framework Administration - User Management API Inventory and Group API Asynchronous Queue Metrics API Historical Reports API Journey API Realtime Analytics API SIP Trunk

Avaya Enterprise Cloud

Telephony Services API (TSAPI) SIPREC API Call Details Recording API

Avaya Client SDK

Overview Programming Docs Developer Downloads Licensing Support & Testing

Avaya Aura Platform

Application Enablement Services Communication Manager Presence Services Snap-in Session Manager System Manager Session Border Controller for Enterprise
About Devconnect Support Submit Support Tickets Support Forums Other Support Options

About DevConnect Support

Support Options Support FAQ Supported Platforms and Interfaces

Submit Support Tickets

Procured System Support
For procurement issues or questions Remote Lab Support
For issues and questions related to DevConnect remote labs Membership & Program Support
For membership and program benefits questions General Support
For general issues not covered by the other support tickets

Support Forums

Client SDK AEServices DMCC APIs AEServices JTAPI AEServices Web Services Avaya Workspaces Avaya Experience Platform Orchestration Designer All Forums

Other Support Options

Product Support Notifications Non-DevConnect Support Resources

Compliance Testing

About Compliance Testing Compliance Tested Solutions

About Compliance Testing

Compliance Testing Overview Avaya Interfaces Eligible For Testing Compliance Testing FAQ Compliance Testing Guide(s) (PDF)

Compliance Tested Solutions

DevConnect Marketplace Search Applications Notes

Labs & Sandboxes

Remote Labs Procurement Benefits

Remote Labs

Remote Labs Overview Avaya Aura Session Manager Avaya Aura AE Services & Communication Manager Self Services (Experience Portal) Avaya Proactive Outreach Manager Avaya Contact Center Elite

Procurement Benefits

About DevConnect Procurement Access/View Procurement Catalog Procurement FAQs DevConnect Procured System Support

Program

Program Overview Program Benefits Membership Options

Program Overview

DevConnect Membership Levels DevConnect Program Guide (PDF) DevConnect Program FAQs

Program Benefits

Membership Benefits DevConnect Procurement Co-marketing

Membership Options

Manage My Portfolio/Solutions Manage My Profile

Co-Marketing

Co-Marketing Benefits Relationship Benefits

Co-Marketing Benefits

Co-Marketing Overview Logos Marketplace Co-branded Collateral Select Product Program

Relationship Benefits

Social Media 8-and-Out Podcasts Sponsorships Advertising

Avaya Work Assignment Snap-in

Latest Release: 3.10 (January 2023)

Release 3.2

Avaya Work Assignment Snap-in Release 3.2 was made generally available in October 2016. Feature Pack 2 (Release 3.2.2) was issued in March 2017. This is NOT the latest release of the Work Assignment snap-in. The latest release is recommended for new development.

IMPORTANT Early releases of the Work Assignment Snap-in are end of support effective October 31, 2020. For all new development, Avaya recommends that developers use the latest release of Work Assignment Snap-in for Avaya Oceana Solution.
Overview Downloads

Features in the new release

Avaya Work Assignment Snap-in 3.2 offers the following new and enhanced features:

  • Proficiency range:
    Agents can now be configured with proficiency levels set for different services. This enables a customer to request a matching agent within a particular range of proficiency. A proficiency level can have any numeric value between 1 (highest) to 16 (lowest).
  • Aux Gaming Prevention feature:
    The new feature prevents Agents from avoiding work by changing their state from Ready to Not Ready to Ready.

For detailed information, see Chapter 1 of the Avaya Work Assignment Snap-in Reference, available under the Downloads tab.

Compatibility and Interoperability

  • Avaya Breeze Release 3.2
  • Avaya Aura System Manager Release 7.0.1.
  • Avaya Engagement Designer Release 3.2
  • Avaya Context Store Snap-in Release 3.2
  • Avaya Control Manager Release 7.1.3

Release history

Generally Available

End of Sale Jan 2023 (view notice)

End of Support Earlier Releases (view notice)

Release 3.2.2 Release 3.2

Developer and Product Documentation

Postman Collections

Use the following collections of HTTP requests in the Postman REST client to exercise the full set of Work Assignment REST APIs:

Sample Applications

Self Service Application

Reporting Application

Sample Avaya Engagement Designer Workflow Definitions

Release Information

Developer and Product Documentation

Postman Collections

Use the following collections of HTTP requests in the Postman REST client to exercise the full set of Work Assignment REST APIs:

Sample Applications

Self Service Application

Reporting Application

Sample Avaya Engagement Designer Workflow Definitions