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Avaya Work Assignment Snap-in

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Release 3.2

Avaya Work Assignment Snap-in Release 3.2 and Service Pack 1 (Release 3.2.0.1) were made generally available in October 2016. Feature Pack 2 (Release 3.2.2) was issued in March 2017. This is NOT the latest release of this Avaya Breeze® snap-in. The latest release is recommended for new development.

New in this Release

Avaya Work Assignment Snap-in 3.2 offers the following new and enhanced features:

  • Proficiency range:
    Agents can now be configured with proficiency levels set for different services. This enables a customer to request a matching agent within a particular range of proficiency. A proficiency level can have any numeric value between 1 (highest) to 16 (lowest).
  • Aux Gaming Prevention feature:
    The new feature prevents Agents from avoiding work by changing their state from Ready to Not Ready to Ready.

For detailed information, see Chapter 1 of the Avaya Work Assignment Snap-in Reference, available under the Downloads tab.

Compatibility and Interoperability

The following Avaya product releases are required to use the Avaya Work Assignment Snap-in 3.2:

  • Avaya Breeze® Release 3.2
  • Avaya Aura® System Manager Release 7.0.1.
  • Avaya Engagement Designer Release 3.2
  • Avaya Context Store Snap-in Release 3.2
  • Avaya Control Manager Release 7.1.3

Developer and Product Documentation

Postman Collections

Use the following collections of HTTP requests in the Postman REST client to exercise the full set of Work Assignment REST APIs:

Sample Applications

Self Service Application

Reporting Application

Sample Avaya Engagement Designer Workflow Definitions

Release Information

Developer and Product Documentation

Postman Collections

Use the following collections of HTTP requests in the Postman REST client to exercise the full set of Work Assignment REST APIs:

Sample Applications

Self Service Application

Reporting Application

Sample Avaya Engagement Designer Workflow Definitions