The Avaya Breeze Platform provides an an easy-to-use set of Java APIs and a robust Software Development Kit (SDK) to help developers create custom snap-in services without having to acquire specialized communications expertise. The APIs support the development of a range of service types, including Called Party and Calling Party Call Intercept services, Outbound Calling services, HTTP-invoked services and Collaboration Bus-invoked services.

Many of the optional snap-in services created by Avaya have their own APIs that can be used in conjunction with the Avaya Breeze APIs to create even more enhanced solutions. Snap-in interfaces include APIs for Avaya WebRTC, Avaya Context Store, Avaya Work Assignment, Engagement Call Control, and Co-Browsing snap-ins. In addition, Avaya Engagement Designer enables Business Analysts and other non-developers to create business process workflows that leverage the capabilities of Avaya Breeze APIs and Avaya snap-in APIs.