Engagement Call Control Snap-in

Latest Release: 3.8.2 (April 2022)


The Engagement Call Control Snap-in provides a set of RESTful Web service APIs for call control and voice messaging operations, allowing an application to initiate and manage a call between two communication endpoints.


  • Engagement Call Control enables client applications to have visibility and control of all Communication Manager calls, whether they be from station-to-station, station-to-trunk, or trunk-to-station. The APIs supports call operations such as make call, answer call, drop call and hold call.
  • Engagement Call Control enables client applications to manage voice mails stored on an Avaya Aura Messaging server.
  • The Engagement Call Control SDK includes a sample application that demonstrates how to create client applications that use Engagement Call Control, plus base documentation for its APIs.


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