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Co-Browsing Snap-in

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Release 3.0

Co-Browsing Snap-in Release 3.0 was made generally available in September 2015; Service Pack 1 (Release was issued in February 2016. This is NOT the latest release of this Avaya Breeze snap-in. The latest release is recommended for new development.

New in the 3.0 Release

This is the first release of the Co-Browsing Snap-in. Key features for developers include:

  • Client-side JavaScript API that developers can use to build co-browsing-enabled Web pages for agents and customers.
  • Developers can include controls that enable customers and agents to initiate or join a co-browsing session, that enable agents to request control of a session, and that enable customers to grant or revoke an agent's control request or to pause a session.
  • Basic Reporting and Audit REST APIs that can be used to get information about historical and active co-browsing sessions.

For more detailed information about these features, see the Release Notes, Reference Guide and Developers and API Reference Guide, which are available under the Downloads tab.

Compatibility and Interoperability

Co-Browsing Snap-in Release 3.0 interoperates with the following Avaya product releases:

  • Avaya Breeze Platform 3.1 SP1.
  • Avaya Aura System Manager 7.0.